Hathway Complaints & Reviews

I have raised a request to shift my broad band connection at the data of[protected]. But still now they dont take any action against my request. I have called the technical team multiple time to resolve my issue. But nobody is ready to resolve my issue. I have contacted your managers also. They told me that it will take 4 days for shifting from my old address to my new address. But still now there is no response from the hathway team. Its...

Hi hathway,

Way to fool your customers, charge good amount of money but the service quality is below standards. Been a customer since last 4 years and not at all happy about the speeds you provide. I don't have another option in my society currently as you are exclusively tied up, but i am going to get this escalated and remove your exclusivity.

Thanks for nothing.

Angry customer
Jay...

I have been having internet since a long time with gtpl. Always had some minor issues.. But this time it's above my patience. We have paid for the whole year. We always do. Now every night i come home after work. There is no connection because this guy's have done a bad wearing.in my flat there are two lifts. One lift wear is with the broadband connection i believe and the flat switch off the one life in the night and there go my internet......

Hi sir/madam,

I have paid 3540 rs through credit card, for hathway broadband connection on 3rd saturday 2018, installation cabling is done on same day. But so far no internet activation is done nor the refund. Daily i tried calling service team and raised complaint (Complaint ticket num : 03032018m163706) they keep on telling the false story (Customer care person : naushad) that it will get activated today, today and so on....

I have requested to optout of sms and email alerts from hathway on 15th feb 2018, they have not resolved it

I have sent multiple followup emails to [protected]@hathway.net and [protected]@hathway.net but no response from hathway. My request no: 15022018w947352 is still open state.

Hathway account number: 1450452

Name: srinivas bitla
Email : [protected]@gmail.com...

I have a broadband account with hathway hyderabad.
I am using it from march 2016.
My last renewal completed date was feb 24, 2018.
I have paid amount to renew my account in hathway through their online sight hathway.net on 25th feb 2018. But still the account was not renewed. I am not getting proper speed and data.

Account number #[protected]

Kindly resolve this issue asap.
I am unable...

We did not get net connectivity since last 60-70 days. So we e mailed and call to gtpl several times. But till today no reply or response from gtpl.
So, we mailed gtpl and asked for closing of our ac and refund our renewal amount. But same also not resolve by gtpl.

So pls do needful
User id - pc_73000
Reg. Mob. No.[protected]

Thanks and regards
From...
Dr. Pradip chawda, vadodara,...

I have opted for hathway cable and datacom limited (Broadband) connection on 28th feb 2018, i have paid the money also, but they didn't provide me internet connection till date 07 march 2018. After 7 days of patience and multiple phone calls, i asked for refund.
But i didn't get the refund amount and internet connection. Please take necessary action on hathway broadband...

My customer id is [protected] and my current internet plan is 50mbps and now i am getting only 1mbps speed, with frequent disconnection. The internet is down half of the time due to the router which is being supplied from your end. Every time i complain there is a router issue they send the same cable person who tells me the cable is working fine which even i am aware of. I have raised multiple complaints and am getting very unprofessional...

Hi,
I paid money on 3rd march 2018 for renewal my hathway connection.I have done my payment through hathway website, in that quicksearch button .ill not yet activated.
I have called customer care they said i did nt receive your money, and they raised ticket if i said my transaction reference number for resolving my problem.they told it will be resolved with in 24 hours, i called yesterday again they said it will resolve monday(today...

This is nishanth from chennai while canvassing broadband connection your sales executive today a plan of rs.799 + gst i. E 150 mbps 1000gb after fup 5 mbps for this i paid rs 1343 on 21.1.2018 but i got my connection only on 2.3.2018 that too with wrong plan of rs.899 and also rs.126.34 was charged for some plan change. I need refund of rs 126.34 and plan of rs 799 to be set to my account without any extra charges. Account id is [protected].in...

On mar 1, 2018 23:10, [protected]@gmail.com wrote:
Dear sir,

We the customer having i'd as[protected] with document no. 122720 are facing poor response from ur authorised rep mr santosh ([protected]).
Copy of payment receipt is attached for yr ready reference.

Our connection was discontinued on 01.04.18 at 6 am even after advance payment of rs 2298 for 3+1 month plan on 31.01.18.

We...

I am a very busy person but yet i get soo many calls from hathway to renew. But once i renew i will have no internet for a week until it's activated. God damn worst service ever. Customer care doesn't respond! I am so annoyed by this internet. This is the last time i try to recharge. If the recharge is not done i am going to shift to another internet service. I have dealt with this stupidity of hathway enough! I have done a payment of 530/-...

I have taken a hathway connection on kphb road no 4. I have made the payment on last sunday and till now service is not activated. Worst customer care service, they always put the calls on hold and without resolving they close the tickets. Never trust hathway. I am struggling to do my job by trusting this service. If you are looking for work/business purposes better do not take hathway connection. Most surprising part with them is we will...

I am trying to obtain the bill copies for the payments made in may 2017 and august 2017. I have been raising requests for over a month now. There is no response from hathway. I have recently raised the request 27022018c2086 "again".
My account number is [protected].
My repeated requests have been closed without any response. Very frustrating and the worst customer service experience i've had so far. Every single time the support...

My account number is : [protected]. I thought of discontinuing my broadband connection and i contacted 3 officials who have denied me from knowing the termination procedure.in the call they asked me to provide my connection details and then said that they will raise a request and get back to me the next day of the call. Also i was told not to mail about this termination request to hathway. Its been 5 days since i have raised the request and...

As zee has announced of lounched zindagi channel, yet we could not able to see it on our set top box.
Plz find our attachments with zindagi channel. N on air it on set top box otherwise we compulsaryy switch our mind from set top box to disc...
Also you guyss are on air every religious channel then why could not aryq tv, channel. Plz there is nothing wrong with on airing mushlim aryq tv channel.. You will loosing nothing.. Plz...

Hi hathway,

I know how worst service providers your hathway because i have faced the many issues with the present account.
But still, have approached for the new connection on 13th feb 2018 and paid the amount for the new connection for my brother.
Customer no : [protected] is the new customer no which is generated at the time of rs 1770 amount paid for the new connection.
So it is almost 10 days over and...

I have taken Hathway Broadband connection for 6 months package here in Nizampet-BandariLayout, Hyderabad. All the times Internet will not work. Whenever we call Customer care number, IVR will always say there is some maintenance work happening on your area and internet will resume within 6 hours.

Do they know the meaning of BroadBand connection? It should not stop more than 4 hours.

Atleast if they have maintenance...

Hello sir/madam, I have broadband services with hathway, I am writing this to report on worst services provide by the hathway customer care. I will explain a brief on the service issues that I have been experiencing from past 6 months. on the day of installation on wards I am experiencing poor wifi range and speed issues, moreover the service tech has installed used old modem and router, saying this the temporary one I am installing and will...