Hathway Complaints & Reviews

Hi,
I have paid money for hathway connection, now i dont want connection. Please refund money.

Dear customer, payment of rs.825.0 received on 26-jan-2018 with transaction id r[protected] by cash for a/c no.[protected]. Service will be restored within next 4 hrs if deactive.
Hathway taking too much time for activation. I dont want this type of service. Still not yet activated my account. Customer care persons evvary...

My account number is [protected].

I have been receiving calls for last few days about renewal of the account. Today i got another such call asking for renewal (Phone number +[protected]. The offer i was told is that i need to pay rs 12300 and my account will be recharged valid for 15 months.

I made the online payment (Through quick recharge). When i cross checked by logging into the account, i could see...

My acc no is [protected] and i have ping problem for about 1 month but it is not resolved my ping is always above 100 and i have complaint about 100 times but no one has not resolved it i am very frustrated but they dint listening plz help me and solve my problem as soon as possible i hope you will see my complaint otherwise hathway gave good service...

Hathway cable service providers are the only cable service providers in mira road sector 1 shantinagar. The officials working here are rude, impolite and unprofessional. The services offered are also improper. Channels always have disturbance and there is no proper reply to customer complaints. The technicians are untrained and dont know how to speak. When we had taken a new subscription it was really delayed and when questioned they told...

My plan for 2 mbps internet service was of 24 months period, but the company stopped the service after 18 months only, due to some error generated in their system. Even after complaining about that in advance of approximately 10 days the service has stopped and no employee in the customer care helpline is taking it seriously. Service center in charge refuses to take the responsibility for the inconvenience. Even after waiting for a day, as...

Customer number:
[protected]

I have applied for a new broadband connection with hatway pune on 6th jan and so far no enginneer has visted my place. Account number: [protected].
I have already paid 3months advance rs 3360.

I got an sms that your request os closed. Spoke to customer care and they are saying complaint is registered and thwy are helpless in the iasue. Sad part is sales manager, sales...

I am a subscriber of hathway cable (Id:[protected] through local operator shiva entertaintment, 19a, gobindapur road, kolkata700045. I am being charged rs. 350/ against start-up package, only sd without issue of any bill. Even standard paid news chaneels are not provided. As per govt rule, againstsd channels, rs. 100/ (For basic pack) to rs. 275/ max....

Hello i am using hathway broadband indore since 2 months and within two months i have launch near 15 complaints about slow connectivity and internet problem so my motto to put this review to aware all of you there is no proper response from the customer care very bad response i have received hence i want to disconnect the connection and never want to take it again so save your hard earned money....

There is no internet from past 12hours. I have raised complaint yesterday at[protected]:30 pm. The turnaround time from hathway is 24 hours, so they are at ease.

This problem is recurring from[protected]. I have been raising complaints, with temporary solutions. Internet gets restored for couple of hours, keeps disconnecting, and speed is dead slow.

Hathway customer care says they cannot refund the prepaid payment...

I have my hathway internet connection bearing account no. [protected]. They are not providing the connection to me. When i contacted to customer care many they are saying that from the date and time of the call 24 hrs to resolve. But nothing is resolved as on date since from a week. So, i don't want to proceed further that, i am having my personal work in internet. Because of them i am loosing so much of my personal work because of this improper...

I'm a new user of hathway broadband. After paying for new connection, they took almost one week for cabling and installation. But still the activation is not done. I call them twice a day for activation and they say activation will be done in 4 hours, and now this is happening for last four days. Now i got an impression i made a big mistake by opting for hathway connection. Truly unprofessionalism hathway guys!!!

Now i'm asking...

Hi team,

My account no. Is [protected] for the hathway broadband. We had an account in sarojini nagar with acct no. [protected]. There was a compulsory shifting from sarojini nagar to laxmibai nagar. The hathway agent neeraj ([protected]) told us to take a new connection in laxmibai nagar instead of shifting the old connection. When we asked him about the cancellation of the old connection, he told us to leave the modem and everything...

Hathway team,

Your SLAs are very longer to fix any issue and it is leading to customer dissatisfaction.
My account : [protected]

You are all well known that internet is daily commodity now a days and people can't live without it. So in keeping view of it you should resolve the issues in hours. But you are not even fixing the issues in days. It is taking few weeks for you to fix the issues which is irritating...

Dear Sir/Madam,

My name is Rajvirsinh Zala. I was using GTPL broadband service since long and recently (actually since last 7 months), I shifted to other location. Since last three months, I have requested to shift my connection and even since last 2 months I have paid for same. But, still it is not shifted. I have contact to customer care but, they just say we will do ASAP.

I am tired of this, please help me...

On 23/08/2017 i had taken net package As you mention in your net plan HD4 1000GB 6 month +2 month free. i am sending the all details with attached documents which i had taken from you . before taking this plan i discussed the whole things regarding of all this packages with your employee but, from one month to till now i have getting 400GB net plan . i had complaint many times but, no response from you and its been 4 month. you are unable...

I have register complain in GTPL Customer care number.
complain id : 3099224, 3089828, 3087544
i have also register in applet desk id : 26261

facing issue from last 10-jan-2018 no one come to visite my place for resolve complain.
when i call to customer care they always say will forward your complain on priority.

then yesterday i visit c.p. nagar branch the executive say we can't help you.br...

Unable to do portforwading as isp user cgn to have private addresses instead of spending money to by new ipv4 block or switch to ipv6, as this is not the customers problem as we are paying complete amount for internet and we must be allowed port forwading, we are forcefully being said to purchase a lease line like any company does but its too costly and in home broadband portforwading rules are allowed hence, the isp must open the ports and...

Dear sir/madam,

This is to bring to your notice that i am facing frequent disconnection issues to my account (# 1488281) for the past several weeks. Despite several service requests the isp is unable to provide a resolution and this resulting in significant difficulties in execution of my work. I have complained several times via email and direct call to their customer service executives but to no avail.
This is now...

Worst customer service ever in my life history. Payment was collected and after that no response from the sales person. Called customer care and logged complaint .. Wanted supervisor but not given supervisor. Call back arranged but not got any call. Again called CC still not provided supervisor.will move consumer court if not addressed.I will never recommend hathway to anyone if this the way customers are treated....

I have applied for connection on jan 3 2018, and the agent who came to collect the money told me that i will get connection within 48 hours, but till now i didn't receive connection or any informat ion from them... I called customer service thrice but they said they will look after this case, but no response ti'll now... I again called the person who came to make house to collect money he said my job is done idono about your connection......