Hathway Complaints & Reviews

Despite complaints previous and finally
No w10744 dated 25.1.18, not registered dt 29.1.18 and w 708544 dated 30.1.2018
The service to the a/c [protected] is frequently down and causes losses to the beneficiary.

None of the phone numbers on their websites answer :[protected]Delhi service,[protected]&[protected]Nodal office sikandar ali) answers or doesn't exist.

The online facility for registration of grievances on the hathway portal refuses to register the complaint saying : please check the email you have provided and try again" which is obviously a mechanism to ensure that grievances cannot be lodged. A webshot is attached herewith.

Hi,
I have paid money for hathway connection, now i dont want connection. Please refund money.

Dear customer, payment of rs.825.0 received on 26-jan-2018 with transaction id r[protected] by cash for a/c no.[protected]. Service will be restored within next 4 hrs if deactive.
Hathway taking too much time for activation. I dont want this type of service. Still not yet activated my account. Customer care persons evvary day raising ticket for concern. Not responding from backend. Its very slow. Please suggest how to refund my money.

My account number is [protected].

I have been receiving calls for last few days about renewal of the account. Today i got another such call asking for renewal (Phone number +[protected]. The offer i was told is that i need to pay rs 12300 and my account will be recharged valid for 15 months.

I made the online payment (Through quick recharge). When i cross checked by logging into the account, i could see amount correctly. However, the validity is till 30th jul 2018 only. When i called to the call center about clarifying the doubt, the executive told me that she is not aware of any such any offer. Executive name was indu. She refused to give any further details or connect to someone who can get more details. She asked for the details of the person who called, which i don't have. I cannot call back to the number that i call from.

Is this some kind of fraud?

My acc no is [protected] and i have ping problem for about 1 month but it is not resolved my ping is always above 100 and i have complaint about 100 times but no one has not resolved it i am very frustrated but they dint listening plz help me and solve my problem as soon as possible i hope you will see my complaint otherwise hathway gave good service

Hathway cable service providers are the only cable service providers in mira road sector 1 shantinagar. The officials working here are rude, impolite and unprofessional. The services offered are also improper. Channels always have disturbance and there is no proper reply to customer complaints. The technicians are untrained and dont know how to speak. When we had taken a new subscription it was really delayed and when questioned they told us this is how they operate! If you ask them have they installed correctly they reply back saying this is how it is. Sad how a reputed cabled provider has such poor service. Unhappy and angry.

My plan for 2 mbps internet service was of 24 months period, but the company stopped the service after 18 months only, due to some error generated in their system. Even after complaining about that in advance of approximately 10 days the service has stopped and no employee in the customer care helpline is taking it seriously. Service center in charge refuses to take the responsibility for the inconvenience. Even after waiting for a day, as per the advice of this person, i did not get the service back. And this is only one of the problems we have faced, besides this slow internet, blocked internet service for some days due to company's fault, etc diffculties i've ready come across during this time period.

Customer number:
[protected]

I have applied for a new broadband connection with hatway pune on 6th jan and so far no enginneer has visted my place. Account number: [protected].
I have already paid 3months advance rs 3360.

I got an sms that your request os closed. Spoke to customer care and they are saying complaint is registered and thwy are helpless in the iasue. Sad part is sales manager, sales person, and engineer is not amswering my call. Sent a mail to hathway appellet autbority pune a week back and so far i havent receceived any reply.

Request hathway authorities look at this isaue and provide a solution. I dont think this is professional approach from hathway.

Thanks.
Rajesh

I am a subscriber of hathway cable (Id:[protected] through local operator shiva entertaintment, 19a, gobindapur road, kolkata700045. I am being charged rs. 350/ against start-up package, only sd without issue of any bill. Even standard paid news chaneels are not provided. As per govt rule, againstsd channels, rs. 100/ (For basic pack) to rs. 275/ max.

Hello i am using hathway broadband indore since 2 months and within two months i have launch near 15 complaints about slow connectivity and internet problem so my motto to put this review to aware all of you there is no proper response from the customer care very bad response i have received hence i want to disconnect the connection and never want to take it again so save your hard earned money.

There is no internet from past 12hours. I have raised complaint yesterday at[protected]:30 pm. The turnaround time from hathway is 24 hours, so they are at ease.

This problem is recurring from[protected]. I have been raising complaints, with temporary solutions. Internet gets restored for couple of hours, keeps disconnecting, and speed is dead slow.

Hathway customer care says they cannot refund the prepaid payment i made. So i have to bear with this inconvenience and mental agony.

Hathway in this way has cheated me, because money gone and no service. Really fraudulent policies must say. How can i get my refund, please help.

I have my hathway internet connection bearing account no. [protected]. They are not providing the connection to me. When i contacted to customer care many they are saying that from the date and time of the call 24 hrs to resolve. But nothing is resolved as on date since from a week. So, i don't want to proceed further that, i am having my personal work in internet. Because of them i am loosing so much of my personal work because of this improper responses. Further, i lost my patience and said to disconnect and close my account and refund my paid amount. But they are saying that they will refund the amount after 30 days. Why to take that much of time to refund my money as they were doing the mistakes and improper responses. If they refund my money so that i can proceed to take another internet connection. This simply shows that they doing the business by bluffing the people. Completely hathway is bluffing and thefting directly simply saying customer care.

The e-mail ids of the network providers is
[protected]@hathway.net

So kindly do the needful and settle the issue of refund of my paid amount of rs. 1860/- for 3 months as they were not even provided a week of service as early as possible to take another net connection.

I'm a new user of hathway broadband. After paying for new connection, they took almost one week for cabling and installation. But still the activation is not done. I call them twice a day for activation and they say activation will be done in 4 hours, and now this is happening for last four days. Now i got an impression i made a big mistake by opting for hathway connection. Truly unprofessionalism hathway guys!!!

Now i'm asking their customer care to refund the money and that too they are not ready to do. They escalate my call to some seniors who never pick up the call. I have never seen a pathetic service like this in my life.

Hi team,

My account no. Is [protected] for the hathway broadband. We had an account in sarojini nagar with acct no. [protected]. There was a compulsory shifting from sarojini nagar to laxmibai nagar. The hathway agent neeraj ([protected]) told us to take a new connection in laxmibai nagar instead of shifting the old connection. When we asked him about the cancellation of the old connection, he told us to leave the modem and everything there and take a new connection. When we came to laxmibai nagar, he took away 2821 rupees for the connection, but we waited for 2 weeks for him for our internet connection. Atlast he told us that we can initiated our refund from the hathway.
We applied for the refund w073252. Now we are not getting the refund even after 3-4 months. We approached national consumer helpline and raised a request with them - 548387. We have mailed north. [protected]@hathway.net.
We even went to the safdarjung enclave hathway office. They are now asking us to return the modem which was given to us in sarojini nagar. We don't know what to do now. I have even mailed my bank account details. It was neeraj who decieved us by giving the wrong information just to complete his targets. He asked us to leave the modem there.

Hathway team,

Your SLAs are very longer to fix any issue and it is leading to customer dissatisfaction.
My account : [protected]

You are all well known that internet is daily commodity now a days and people can't live without it. So in keeping view of it you should resolve the issues in hours. But you are not even fixing the issues in days. It is taking few weeks for you to fix the issues which is irritating the customer.

I am feeling myself bad about why I opted in to Hathway by leaving my old ISP. Even my whole family members are feeling the same way and passed this message and shared bad experiences with my friends, colleagues as well.

Below is the history of my problems with Hathway account activation and suspension.
1. On 29th Dec 2017, I did my payment by providing all the required documents
2. Around 8th Jan 2018 my account was activated after setting up modem
3. On 17th Jan 2018 my account got suspended by saying that I am yet to submit KYC documents but which I have already provided to the sales person on the day1.
4. If it is a sales person's mistake by not uploading them at right place, why should I suffer and why should I loose the days of validity from my valuable account

Hoping that Hathway understands the scenario and fixes the issues with time sensitivity.
Don't try to fix the issues as per your comfort, consider the customer's urgency and need also.

Thanks,

Dear Sir/Madam,

My name is Rajvirsinh Zala. I was using GTPL broadband service since long and recently (actually since last 7 months), I shifted to other location. Since last three months, I have requested to shift my connection and even since last 2 months I have paid for same. But, still it is not shifted. I have contact to customer care but, they just say we will do ASAP.

I am tired of this, please help me out here. I need my money back.

Thanks,
Rajvirsinh Zala

On 23/08/2017 i had taken net package As you mention in your net plan HD4 1000GB 6 month +2 month free. i am sending the all details with attached documents which i had taken from you . before taking this plan i discussed the whole things regarding of all this packages with your employee but, from one month to till now i have getting 400GB net plan . i had complaint many times but, no response from you and its been 4 month. you are unable to give full package to people than you should not mention about 1000GB in net pack. i want my whole amount refund which i had paid already to you to see your package .you are making fool to all people. such worst service i have never seen. i will suggest to all people not to take HATHWAY INTERNET. it is very bad and disappointing service by Hathway ..

Ramesh varak
mob no [protected]

Date :[protected]:35 PM
Receipt No : R-9118248
Customer Details
Account No : [protected]
Name : Mahesh Varak
Address : #, #, #, Shop no 4 Ingale complex nr achanak chowk Shivane-411023, #, Shop no 4 Ingale complex nr achanak chowk Shivane-411023, PUNE, MAHARASHTRA, INDIA, 411005
Mobile : [protected]
Email ID : [protected]@yahoo.com
Package : HD 4 STREAM 50Mb Qtrly U-SUBSCRIPTION
Invoice No : -
Payment Details
Remark : HD4 1000GB 6 months + 2 Months free
Transaction Type : Cheque
Amount Received : ₹ 6500.0
Cheque No : 019382
Cheque Date :[protected]
Bank Name : THE FEDERAL BANK LTD
Cheque is subject to realization

I have register complain in GTPL Customer care number.
complain id : 3099224, 3089828, 3087544
i have also register in applet desk id : 26261

facing issue from last 10-jan-2018 no one come to visite my place for resolve complain.
when i call to customer care they always say will forward your complain on priority.

then yesterday i visit c.p. nagar branch the executive say we can't help you.
GTPL give contract to some other people in your area and that person will come at your home.

Unable to do portforwading as isp user cgn to have private addresses instead of spending money to by new ipv4 block or switch to ipv6, as this is not the customers problem as we are paying complete amount for internet and we must be allowed port forwading, we are forcefully being said to purchase a lease line like any company does but its too costly and in home broadband portforwading rules are allowed hence, the isp must open the ports and have a proper mapping using port control protocol as it is not customer's problem and it is isp's duty to see that portforwading is allowed and not force people to purchase a lease line.

Dear sir/madam,

This is to bring to your notice that i am facing frequent disconnection issues to my account (# 1488281) for the past several weeks. Despite several service requests the isp is unable to provide a resolution and this resulting in significant difficulties in execution of my work. I have complained several times via email and direct call to their customer service executives but to no avail.
This is now bordering on customer harassment.
Request you to take action against hathway broadband to stop such practice on their part.

Worst customer service ever in my life history. Payment was collected and after that no response from the sales person. Called customer care and logged complaint .. Wanted supervisor but not given supervisor. Call back arranged but not got any call. Again called CC still not provided supervisor.will move consumer court if not addressed.I will never recommend hathway to anyone if this the way customers are treated.