Hathway Complaints & Reviews

I have applied for connection on jan 3 2018, and the agent who came to collect the money told me that i will get connection within 48 hours, but till now i didn't receive connection or any informat ion from them... I called customer service thrice but they said they will look after this case, but no response ti'll now... I again called the person who came to make house to collect money he said my job is done idono about your connection... So today morning i contacted customer service chennai[protected] i asked th to forward my call to the escalation team. And they did that.. The team talked to me in a rude way they said "did you give the money to me then why you are asking me... Go and ask the one whom you gave"and he also told that " don't make me angry very morning, and aslo do what you can do i don't care, is this the way customer service should respond... I need a immediate action for this... This is the worst customer service i have ever seen....

I have ordered a connection for hathway broadband, they asked me the phone number address and id proof and payment details, i submitted and i paid, it has been more than 3 days and i haven't received any call for the installation and the person who got every details from me was not responding my message and call and they said installation will be provided after the generation of hathway account number through which i paid my payment...

Hi Team,

I got mail if i do 3 months recharge same time i will get 45 days free as extra internet but i did not get the 45 days internet, I called multiple times to customer care, but issue is not resolved. please help me in this. my account number is [protected]. By calling to the customer care i wasted my mobile currency. Please provide proper service to customers.

Thanks,
Sandesh

I was in a plan of rs.512 per month. As my plan was going to expire on 9th of jan, i've recharged with 512 on 8th of jan. However, they received the money and did not settle it against any plan. Today (10th jan) when i noticed very low data speed and called them... Then they say that the 512 plan is no more applicable on my connection. Reason - unknown???
This change in plan was not communicated through call, sms or alert. Customer care is pathetic with hathway

My subscribed for hathway broadband connection on 31st dec 2017 by paying cheque of rs - 2600 for 6+2 month by taking a promise of connection would be established on the same day. But till today it was not happend. When i spoke to cc team they raised high level alert and escalation to next level then some one came and done the cabling but no modem and activation. This is 2nd time happend with me with the hathway as i am an existing customer and disconnected because of the lac of connectivity issues and same is repeating again. Considering the issues that i faced till today from 31st dec. I decided to cancell and take refund. Here are my details

Account no: [protected]
Location : hyderabad

My account no is[protected] with registered email id is [protected]@gmail.com. I have taken a internet connection on 18th june'17 from a sales person of hathway. His name is kishore gawande and mobile no is [protected]. He explained my that if you will pay for 6 month then you will get additional 2 month i. E. 8 month in the same package. He is very irresponsible.

We paid total amount on the same day. He provided me bill of receipt after several reminder. From 13th dec'17, i am getting call regarding renewable of of internet plan and explained same thing to all their customer agent that i am not getting 2 month extension. Would you please look into it. Everyone is saying different different thing. I am totally frustrated of their service. I have raise several complain about the same. I have send alots of mail and doing call but not getting the solution.

Almost 23 days passed and nobody to care services, only they are keep telling lie concern team is working.

I am attaching the bill receipt for your reference.

Hi My A/C no. [protected]. I renewed a plan of 40 MBPS speed/month. receiving internet speed daily with 130 KBPS. Compliant raised with customer care and they informed to send an email to helpdesk. So emailed them but there is no reply from them. I face the same issue 6 months back. after continuous call, they rectified it after 15 days. Now the same issue arised.

Vc. No.[protected]
Mob. No. [protected]
Last year, i have called the hathway office/cable operator to subscribe/activate the hd channels. But i have it is not been activated, i have called them so many times, but it's not happening and they are taking my calls. It's been 1 year and hd channels are still activated. Please resolve the issue as soon as possible.

Sir,
An executive from hathway broadband internet service provider company collected amount for new connection. My area is not even feasible for the activation. The amount has not been refunded. The executive from the company is not even attending calls for the past one week. Please solve this issue.

The details of the person are listed below:

Office location - hathway office chennai - srbtools.
Team leader - chinnama.
Customer executive - keerthi.

I request u to take the necessitive action for the above issue.
Thank you

I took the connection on 9 dec 2017 and the plan is bb2 50mbps unlimited pre 6mtly i. E. 9-dec-2017 to 8-june-2018.
I was promised to get 50mbps and i am getting 24-25mbps not more than that. I have raised more than 10 tickets to get the issue resolved, but till now i haven't got proper response and they close the ticket without intimating the customer.
And more over they hung up the call when i ask them to connect the call to their supervisor.
I have attached the complaint screenshots also. I have taken screenshots on multiple days.
I called the executive to close my connection and want my money to refund but till now there is no response, its been almost 5 days and also sent mails to close connection. When you can't provide proper service give back my whole amount.

Account number:-[protected]
Name: ritesh
Payment type: prepaid
Amount :- 3180
Date of payment:- 9 dec2017

Note:- don't simply close this complaint without the issue resolved.

Nov 21st i paid amount of 2120 /- to hathway person for new connection. Before i paid i asked him if the connection is available in my area and he said a 'confident' yes. Next i got a call and told the connection isnt available. So i asked for a refund. Till date i recieved about 100 calls asking if i got the connection and address etc., i told them i have yet to receive refund and they cut the call saying you will get. They really frustated me a lot with thier irresponsible behaviour. On top of that.. The helpline number and email is another worst case of hathway. They dont respond properly. Last week i called and they told i got refund and they wil give it on same day. Since then everyday they are telling same till this day. From last two days they are not receiving calls. Two days back i raised my voice that i am listening same everyday and the hathway person spoke rudely that i shouldnot talk like that and if i did they wont send the money. These people are so pathetic. My acc no is [protected].

The hathway service was started on 25th september at my home by your service manager-sheikh noor ([protected]). He promised me that i i'll get one month extra service upon picking the 3 month plan, and on asking for any receipt of the offer, he said he will update in the software himself.
But since last 5 days i've been called by the customer care for the due payment and everytime i told them about the offer given to me. I also called sheikh noor sir thrice and everytime he tells me that he'll update it and i don't have to pay for another month. But on 24th december, my service has been stalled and when i called sheikh noorj jii, he still says the same thing.

Hi sir i am old customer of hathway broadband with id no-[protected] with register no. [protected] hathway provided me the plan of 6+2 month facility and they told me that u can pay in 2 installment in the month of june they took the first installment the executive given me the mail and told me that the executive come to take rest 800/- on month of july and no one came and now the hathway is saying that its my fault that i should pay it online bt the executive told us that u have to pay online and now they are not providing the plan to continue they r not helping now if they not provide the next two month for 800/- that is for jan and feb 2018 then i am going to complaint in higher level... Because they are not helping

While watching some the channels the content is partially blocked by a streamer regarding non payment of dues and consequences of discontinuation of the channel. I have paid my dues to the cable operator. If you have grievance with some one not paying you cannot take it out on me by blocking the content on my tv. You pl take it up with the concerned person who has not paid you. If this continues i will be constrained to approach consumer court for deficiency in service.

From
Suresh kanchi
1648, 2 cross rammohanpuram
Bangalore 560021.
Ph no: [protected].
Mailid: [protected]@yahoo.com

I am a consumer of hath way & today my cable net work was cut, i called the operator who said my subscription was due. I told him that your person has not come for collection so it is not my fault. But your franchise person spoke abbusively&said it is my responsibility to remit, he went to use local expletives & abused me. As a principle hath way is responsible for this. Hence i request hathaway cable to take up this matter seriously resolve. Pl note that lot of people ste unhappy with your franchise in here.
Pl find below the details.
Franchise name — kammanahalli cable network, kammanahalli, bangalore
Ph, — 080-[protected]

My hathaway card no
[protected]
Thanking you
N. Mohan
[protected]

Dear sir,
I have bought hathway connection on friday after paying rs.2655 for an offer of 3+1 month on 50 mpbs speed.
Yesterday the wiring and modem was placed in my house and was informed that it will start within an hour, but until now nothing has happened.
The sales person who sold me the connection has also stopped picking my phone, i have no idea what the problem is.
As i am not getting any solution, i would like to request you to kindly refund my money so that i may take another connection.
My a/c no is [protected].
Regards
Manik

I’m seriously in need of your support since i didn’t get any update for complaint raised.
Background about the case - i was told during sep month that if i pay for 3months i can use it for 4months. I accepted the offer and made the payment but 1 month free is not given. So, my due date remains at dec 10th instead of 10th jan. For which i have raised a complaint and no solution is given in a he last 10 days.
I have been getting same response from customer service team that ‘issue raised will be resolved in 24 hrs time’ but till date it is not resolved. Hence, i’m filing my complaint here. Thanks,

I got hathway around a week ago, by paying for a plan of 3 months 50 mbps, and boy i regret it. Basically, you are able to connect once in a day, maybe for half an hour, where the speed is nowhere even close to 1mbps, and then for the rest of the day, nothing!
You can try contacting a hathway support professional who will randomly just say "app was down" and when you ask "was or is" because it's still not working here? They are clueless and they tell you someone will come here to rectify it. But that has never happened. Also the worst part is they are telling me refund is not possible either. Are you kidding me? I have paid already, you don't want to come and rectify it, neither do you want to give me back my money? This is the worst thing ever. Please help me get my refund so i can at least go for a new connection of something else. This is seriously not done.

The wifi which is provided by hathway, its speed is not coming properly as well the contents keep on buffering. We are also not able to download any data. The speed is always slow and its been just one month since we got the connection. Inspite of so many calls to the provider the issue is not solved and the response we get is very inappropriate and rude. Kindly solve the issue asap.

The cable connection remains disabled for one week in each month. The reason they say is that the payment is not done for that particular month but in each instance i had already paid. I had been holding receipts for each month and calling these people on why is there a disruption every month.
This problem had been occurring in each month for past 4 months and i am facing this problem even after making the payment on time.