Hathway Complaints & Reviews

Hathway customer id details below:
Name: arihant shashank
Acc. Number: [protected]
Registerd mail id : arihant. [protected]@gmail.com
Mobile no: [protected]

We have taken hathway broadband connection on 2nd dec 2017 (6 pm) ist.
At that time they took rs 3000 for 6months in advance. But they provided router on 9th of dec 2017 (Almost a week later) till that time we didn't have any net connection...

I am using hathway cable tv from last 9 years in mira road shanti nagar area.
From oct - 2017 there are many problems in cable tv network

1) daily technical problems around 8 to 10 hrs per day.
2) we can see tv only 2 to 3 days in a week because of technical problems in
Hathway tv cable network.
3) no one pickup the phone at service centre. (Mira road hathway office)
4) every time same...

Setup box is half of the time not working n when finally works there is a payse again and again as if it is hang and make noise and always shows technical problem if you call at customer care the staff have very bad attitude and don't know to talk to customers and the only reason given by them is electricity issue or theachine placed there is some work going on that is the issue...

Hello,

My account suspended on 07 dec due to kyc document is not submitted. I submitted required documents on the same day and your customer service agreed to resolve the issue within 2 to 4 hours. There is no issue resolution from your customer service. I made several calls to your customer care people and they replied same message another 2 hours issue will resolve. It went on two days without any solution.

Later...

Dear team,

Hello this is charan from hyderabad regarding payment details of my account number i am facing a problem in bill payment we took the new connection on 8 november, 2017. As one of your executive named - nagappa came to my house and collext all the documents as he informed me that now i need to pay rs. 1415/- for that particular month including new connection and fixing charges he assured that from next month onwards...

I have relocated my home 2.5 months back, where hathway internet services are not available. So, i have removed the hathway internet immediately and i have requested to refund my money as i am in 6 months internet plan, which is not refunded till now. My hathway internet account no. Is [protected].
Request the concerned authorities to refund my money....

Hello,

My name chavda hambhai t. I am from ghatlodiya, ahmedabad. I have 1 year broadband plan from gtpl. Plan 1000gb data with10mb speed. But never got 10md speed, and number days disconnected internet. When were call to gtpl customer care for complain. Never got solution.
I want refund payment and termination my connected

User id: ham_16
Number: [protected]

Urgently
br...

My account no. [protected]. I paid the amount 2872 on 25 sep 2017. The connection was not made. I asked for the refund. It's been more than 60 days and i have not received the refund. I want my refund as soon as possible. I have sent numerous mails to them even to their nodal team, but they always say that they are working on this and then there's no response from them. They gave me an incorrect information that the area was feasible and collected...

I have submitted my documents on 29th nov subsequent to which the cheque also cleared. As on date 9th dec i am yet to get the connection. The sales person karthik ‭+[protected]‬ disconnects my call whenever i try to reach him and not bother to call back. If this is the service for new customers i wonder how the company will sustain.

I expect a call back from the team and my problem sorted latest by tomorrow 10th dec.br...

Hi,

Hathway are the worst internet service provider. Please do not use hathway internet in hyderabad. Do not get attracted by the there idiotic 6 months or 1 year offers for low price. You will not get the service worth of rs 100 /month.
- worst speed
- worst customer service, you will remain on call for more than hour.

Hathway account - [protected]...

I have been facing frequent internet disconnection issue since last 4 days, i have raised so many complaints on this issue but no action hasn't been taken yet, my complaints are being auto closed, i don't know what is happening, i am very much frustrated with your service. I never prefer hathway again....

I complainec so many times but every time they told next time will not happen but stil lthey did not do anything. My child's exam was online i requested but they did not take seriously.
Now I request that you will do action in complain department.otherwise i will discontinue my connection.your person who was talking with me rudly and he cut off phone without my listining so pls you will teach them manner....

In spite of being in the fup limit i m getting only 3 mbps connection.
Where as i have a 50 mbps connection for 400 gb. Called the customer care centre they told me that systems are down. Technician came home and told me i will change the modem as there is some snr problem. Even after changing the modem i m still getting only 3 mbps connection. Have given the complaint on 6th december 2017 on 7th and i think i will give one more today....

Since one week am contacting hathway customer serving team but they are worst not even responding on my complaint and not even bothering about picking the call.

I am not able access internet since a week complained same with hathway team they said it because of some technical issue they will resolve in 24hours but its been a week they have not resolved it, calling them everyday.

Hathway support team no. [protected]...

Hi team,
I had renewed my gtpl broadband plan on yesterday morning. After that i had also informed the same to my local agent appointed by gtpl and also about internet connectivity issue. Till today no reply from gtpl. After that i had also registered an online complaint via www.gtpl.net portal about internet connection issue but on yesterday evening it was closed by gtpl customer care without resolving it. So, i had to call and inform...

My name is manan khunt.. I purchase gtpl broadband connection on 27th november. Today is 5th december. Speed is too good but, in service world worst service. I'm complaint 7-8 time but they said tomorrow our technical person will come... But he never come.
I have 3 router (Tp link, mi, tenda). They said 3 router is worst... I[censored] want wifi u can only use our router price is 2200. Idiot person.. My request for all buyer, telenor is...

Hi team..

My name is puneet kumar ahuja i have ordered a new internet connection with hathway company on 10.11.2017,

account no. [protected]

Complaint ref no. 29112017w844691.

They told me that there is no connection available in my area.. I have already paid the installation and service amount on 10th nov.

So now they are taking a lot of time to refund and even...

I am a resident of malad east, mumbai and my hathway broadband account no is [protected]. I write with reference to the refundable deposit rs 1000/- which hathway broadband has not paid me since august. Despite numerous calls, requests, pleads and email reminders to the nodal officers and appellate authorities in hathway broadband, the issue is falling on deaf ears. As per the conditions of hathway, i have surrendered the modem hardware against...

My account number was[protected] in Delhi Paschim Vihar. It was horrible experience with this unprofessional company & most of the time internet was down. Even when working, it speed varies from 1 mbps to 20 mbps against committed 50 mpbs. I desire total refund from the company

With no regards for company
Rakesh Arora...

I applied for new connection on 2nd december and paid for 6 months online. Was told that the installation would be done by 12pm of 3rd december. And today is 4th december and i'm still waiting for the call from installation team and the installation guy to come. I also got the area manager number. His name is sudhakar. I called him but he is not attending the call and not even trying to call me back...