Hathway Complaints & Reviews

Dear sir/ maa'm,

I need you help to solve this issue on priority basis. We follow up with your customer care from 2 week but yet not getting proper solution. Please send technical person to my address to solve this issue.
Can you please investigate my issues asap, as per customer care issue in your card, and my cable operater said issue in set top box, errror images attached. If issue in card so please give new card.
I hope resolve my issue on priority.

Thanks & regards,
Sanjog shedge.
[protected] / [protected].

Hathway customer id details below:
Name: arihant shashank
Acc. Number: [protected]
Registerd mail id : arihant. [protected]@gmail.com
Mobile no: [protected]

We have taken hathway broadband connection on 2nd dec 2017 (6 pm) ist.
At that time they took rs 3000 for 6months in advance. But they provided router on 9th of dec 2017 (Almost a week later) till that time we didn't have any net connection which affected our daily job and we faced inconvenience as we are software employees and we were not able to access/connect internet which was promised by hathway. During that week (2nd dec-9th dec) we tried to call hathway support team on (Number) and also mailed, but everytime they took account details for verification and they kept telling by next 24hrs it will be resolved. I lost count how many times i called and how many times i repeated account details (Its really very painful). Sometimes they will just disconnect/keep on hold without reply when we asked for higher authority contact details. Also they didn't give their full name also and sometimes we hear background noises in between as if their team is making fun o[censored]s for calling so many times.

For 2nd phase (After router provided on 9th dec 2017):
From 9th dec 2017 till today (17th dec 2017) we are facing unreliable net connection. 2-3 minutes net will come and get disconnected for next 5 mins (And same process continues.). So in one hour we can connect for 15 mins hardly. Some days it will not connect at all. We again called many times to support after 9th dec, but still same response of next 24 hours and account detail verification. Even yesterday (16th dec 2017) one of the technician showed up but he was only there for 5 mins. I asked him to stay and verify as it was getting disconnected after 2-3 minutes. But he didn't stay. Again we called and they said next 24 hours with new complaint-id.

I asked them to show up today morning (17th dec 2017) by 9 am. They said only they will be available after 11 am. Till now i cannot see any one. Its very sad to see how someone treats their customer.

I am using hathway cable tv from last 9 years in mira road shanti nagar area.
From oct - 2017 there are many problems in cable tv network

1) daily technical problems around 8 to 10 hrs per day.
2) we can see tv only 2 to 3 days in a week because of technical problems in
Hathway tv cable network.
3) no one pickup the phone at service centre. (Mira road hathway office)
4) every time same reason from service centre. (Mira road hathway office)

Please take strict action about who is handling mira road branch.

Setup box is half of the time not working n when finally works there is a payse again and again as if it is hang and make noise and always shows technical problem if you call at customer care the staff have very bad attitude and don't know to talk to customers and the only reason given by them is electricity issue or theachine placed there is some work going on that is the issue

Hello,

My account suspended on 07 dec due to kyc document is not submitted. I submitted required documents on the same day and your customer service agreed to resolve the issue within 2 to 4 hours. There is no issue resolution from your customer service. I made several calls to your customer care people and they replied same message another 2 hours issue will resolve. It went on two days without any solution.

Later i called to sales person who did my account activation. He requested documents again and i forwarded same on 9 dec and he promised to resolve the issue within two hours and that didn't happen.

I got tired to call the customer care people requested to activate my service. I lost hope and i requested to close my account and provide by money back after taking the number of days that you provided service. I paid 6 months of charge rs. 3080. I also requested to take out the wifi router and wire from my home as i am not going to use it. Customer service took my request and they informed by billing team will callback you within 24 hours on the refund details. I didn't receive call even after 48 hours of my account deactivation request.

I called to customer care again and they are giving abnormal replies it may take 1 month for refund or you may not get refund.

Please provide my refund status and how long it is going to take and how the refund will be initiated i. E., cash or check. Please provide an update on this. I am really dependent on this as i need to connect to office from home and internet is very basic need for me.

Thanks,
Venkat

Dear team,

Hello this is charan from hyderabad regarding payment details of my account number i am facing a problem in bill payment we took the new connection on 8 november, 2017. As one of your executive named - nagappa came to my house and collext all the documents as he informed me that now i need to pay rs. 1415/- for that particular month including new connection and fixing charges he assured that from next month onwards i neex to pay 500 means from december. Now after i downloaded hathway app and when i checked my account i have seen that i nees to pay rs. 824. 64/- which is not at all fair. I have call to your customer care one of your employee informed me to write a mail to customer care and i wrote as i got a return email from roshini after 3days saying that we will get back to you with in 2working days and now it is 10days no mail from you people and not even a single call.

On 9th of december i have call to shiney she understand my problem and she said ill transfer to my supervisor and she kept me on long hold for 15mins after that she informed me that there is no supervisor available which is not a satisfied answer but she informed me that we ill activate that plan within 24 hours u can pay the ammount of 500 once you get the message from us its been 24 hours no call from you people and she gave me a service request number as well.

Again on today 10 december 2017 again call to your customer care i talk to pramod he again i explained everything he said ill arrange a call back within an hour its been 4hours again no call. Fine still i have tried to one more time to customer care rehman spoke to me and i informed everything he kept me on hold for 15mins he disconnected the call which is not at all fair. I am requesting you to take this as a serious action as a customer service officer they need to help us instead they are giving a stupid confirmations without knowing anything kindly check the call recordings and take action against them and solve my problem as soon as possible if not ill write a written letter to higher officers which will lead to be a big escalation. I hope you people will understand this and solve my problem as soon as possible thank you.

Mobile no.[protected]
Account no. [protected]
Email id. [protected]@gmail.com

I have relocated my home 2.5 months back, where hathway internet services are not available. So, i have removed the hathway internet immediately and i have requested to refund my money as i am in 6 months internet plan, which is not refunded till now. My hathway internet account no. Is [protected].
Request the concerned authorities to refund my money.

Hello,

My name chavda hambhai t. I am from ghatlodiya, ahmedabad. I have 1 year broadband plan from gtpl. Plan 1000gb data with10mb speed. But never got 10md speed, and number days disconnected internet. When were call to gtpl customer care for complain. Never got solution.
I want refund payment and termination my connected

User id: ham_16
Number: [protected]

Urgently

Chavda hambhai t
[protected]

My account no. [protected]. I paid the amount 2872 on 25 sep 2017. The connection was not made. I asked for the refund. It's been more than 60 days and i have not received the refund. I want my refund as soon as possible. I have sent numerous mails to them even to their nodal team, but they always say that they are working on this and then there's no response from them. They gave me an incorrect information that the area was feasible and collected the money from me.

I have submitted my documents on 29th nov subsequent to which the cheque also cleared. As on date 9th dec i am yet to get the connection. The sales person karthik ‭+[protected]‬ disconnects my call whenever i try to reach him and not bother to call back. If this is the service for new customers i wonder how the company will sustain.

I expect a call back from the team and my problem sorted latest by tomorrow 10th dec.

Document no[protected]

Hi,

Hathway are the worst internet service provider. Please do not use hathway internet in hyderabad. Do not get attracted by the there idiotic 6 months or 1 year offers for low price. You will not get the service worth of rs 100 /month.
- worst speed
- worst customer service, you will remain on call for more than hour.

Hathway account - [protected]

I have been facing frequent internet disconnection issue since last 4 days, i have raised so many complaints on this issue but no action hasn't been taken yet, my complaints are being auto closed, i don't know what is happening, i am very much frustrated with your service. I never prefer hathway again.

I complainec so many times but every time they told next time will not happen but stil lthey did not do anything. My child's exam was online i requested but they did not take seriously.
Now I request that you will do action in complain department.otherwise i will discontinue my connection.your person who was talking with me rudly and he cut off phone without my listining so pls you will teach them manner.

In spite of being in the fup limit i m getting only 3 mbps connection.
Where as i have a 50 mbps connection for 400 gb. Called the customer care centre they told me that systems are down. Technician came home and told me i will change the modem as there is some snr problem. Even after changing the modem i m still getting only 3 mbps connection. Have given the complaint on 6th december 2017 on 7th and i think i will give one more today. I all get is one stupid sms every evening that your complaint has been resolved as per our records. My a/c no. Is [protected]. I want my refund for next 2 months which i have paid in advance if this issue is not solved.

Since one week am contacting hathway customer serving team but they are worst not even responding on my complaint and not even bothering about picking the call.

I am not able access internet since a week complained same with hathway team they said it because of some technical issue they will resolve in 24hours but its been a week they have not resolved it, calling them everyday.

Hathway support team no. [protected]

Hi team,
I had renewed my gtpl broadband plan on yesterday morning. After that i had also informed the same to my local agent appointed by gtpl and also about internet connectivity issue. Till today no reply from gtpl. After that i had also registered an online complaint via www.gtpl.net portal about internet connection issue but on yesterday evening it was closed by gtpl customer care without resolving it. So, i had to call and inform the gtpl customer about connectivity issue. The customer care representative had told me that it had been resolved as soon as possible but nothing was happened and again the complaint was closed by customer care without resolving an issue.

Again i had registered a complaint on gtpl online portal and after sometime i received the notification for complaint closed without any response by gtpl.

Prior this i had to register multiple complaints about bad services by gtpl. I had received 3-4 calls by gtpl agents within last two days about to collect payments for renewal but no one had resolved my issue.

At last i have to submit a complaint against gtpl via this forum.

Hoping for quick action.

Thanks
Nileshkumar m. Prajapati

My name is manan khunt.. I purchase gtpl broadband connection on 27th november. Today is 5th december. Speed is too good but, in service world worst service. I'm complaint 7-8 time but they said tomorrow our technical person will come... But he never come.
I have 3 router (Tp link, mi, tenda). They said 3 router is worst... I[censored] want wifi u can only use our router price is 2200. Idiot person.. My request for all buyer, telenor is better than gtpl. If any gtpl employee read this complaint.#shameonyou..

Hi team..

My name is puneet kumar ahuja i have ordered a new internet connection with hathway company on 10.11.2017,

account no. [protected]

Complaint ref no. 29112017w844691.

They told me that there is no connection available in my area.. I have already paid the installation and service amount on 10th nov.

So now they are taking a lot of time to refund and even giving me wrong information that i haven't given back the router (Modem)..

Where the truth is that i never got any modem or any wires.. No installation is done here.

Everytime i call customer care they say that, i will get a call.. I m newly married and have commitments. My budget is limited.

I had to take new connections with act service provider.

And now i am stuck with no money left. All my responsibilities are being hampered due to hathway's incorrect and delayed information.

I am really not happy for this. I recently shifted to a new home for rent and due to lack of money i wasn't able to pay the rent.

This mental and financial inconvenience is not atall acceptable.. Please help me

Yours truly

Puneet kumar ahuja
[protected]
[protected]@gmail.com

I am a resident of malad east, mumbai and my hathway broadband account no is [protected]. I write with reference to the refundable deposit rs 1000/- which hathway broadband has not paid me since august. Despite numerous calls, requests, pleads and email reminders to the nodal officers and appellate authorities in hathway broadband, the issue is falling on deaf ears. As per the conditions of hathway, i have surrendered the modem hardware against which i am supposed to get refund within maximum 45 days. However, hathway has been delaying things unnecessarily and giving excuses. They had also stooped down to the level of submitting a fake proof of delivery of a demand draft that was raised for refund. I am following up with the sales teams, the customer service team and technical support team (Along with the nodal office) since august first week to give me my refund online back to my credit card or give a credit of rs 1050 to my hathway connection so that i can consume that amount in the next recharge however, their team does not answer the phones and emails that i have been sending them. I am sick and tired of this lethargy in customer service from hathway and i had no other option but to write to the redressal forum..

I therefore urge this respected forum to instruct hathway broadband (Western mumbai office) to immediately pay me the refund amount along with rs 3000/- towards the mental harassment, inordinate delay in resolving the complaint, wastage of time and the forgone interest on the non-refunded amount.

Trust that your good office is vigilant enough to provide me with a favorable resolution.
Thanking you in anticipation.

Regards,
Pushkar

My account number was[protected] in Delhi Paschim Vihar. It was horrible experience with this unprofessional company & most of the time internet was down. Even when working, it speed varies from 1 mbps to 20 mbps against committed 50 mpbs. I desire total refund from the company

With no regards for company
Rakesh Arora