Hathway Complaints & Reviews

I was using hathway internet services from last one year and the usage plan was pre paid where i was paying for a quarter in advance.
I relocated and hathway was not able to provide service at the new location. Now they are not refunding my prepaid amount of almost 2 months. Also i did not receive the security amount for returning modem which was taken at the time of installation.

The customer care says that it is there...

I am trying to change my plan for the past 10 days and due to very poor service from hathway i am not able to get this request completed, and now they have deactivated my services. Every time i call them a new request is created and the request is closed without the issue is solved. Since today is a friday i will have to spend the weekend without internet as these guys are not working on weekends.

Please never ever take a...

I have been having connection problems everyday for the entire month. Most of the times my upload speed is 0 kbps and hence i cannot do anything online. I have lodged a complaint everyday. Most of the times it takes more than a day for them to resolve the issue. And other times it is not resolved at all. Yesterday iwas told by them that a technician would be sent to my house within 30 minutes to resolve the issue. I ended up waiting the entire...

We have paid for high speed package but we are not able to access high speed. Inspite of give number of complaints there is no solution from your end.
Our complaint number :[protected]c9621
Our customer id details:- 961903

We are facing regularly disconnectivity problems. If hathway can’t solve our problem, we request you to give us the refund for the amount paid or else we would be forced to take necessary actions...

Hathway broadband is so worst that even after several complaints, no affect on their services and very negligence regarding with customers. Daily without any notice there network dies for few hours which is serious concern. After that no necessary action taken.
Now i want to consumer forum to take on hathway broadband.
My a. C. [protected].
Malkajgiri....

Customer care executive explained a plan of 50 mbps for 3 months at the cost of rs.1500. But once i made a payment through paytm, they told me we are unable to proceeed for 50 mbps plan for 3 months, instead asked me to get the connection active for 5mbps plan for 3 months in same amount of 1500. It's unfair to promise something before payment and deliver something else after payment.
My account number : [protected]
Mail id :...

My internet is always down, after giving n number of complaints still no action is been taken. I am fed up with there service i am on a daily basis raising the service request in their portal but their technical team is closing the service request themselves without consulting with us. Pathetic service & really fed up with hathway broadband internet services. I have send e'mail to the team but no respose. I want refund for the past one month...

Hi, this is mustafa. I have registered complaint with hathway broadband for wifi not working on 22nd nov.ac no. [protected] and service id: 22112017w738545. Its been 5 days, but no one bothered to fix this, they will simply call and ask to restart router when i will be in office and moreover, i have tried that several times. Last friday, engineer called me and said that he will come on saturday, but when i called them on saturday, he straightaway...

Hyee i am anubhav sain, from last four months i had my recharge like 50 mpps, but my net speed is very poor, so its very clear, plzz try to understand my problem n plzz get back ur feed, i had complained many times from company n local distibuters, but dey was saying sir m busy, so its, my humble req to solve my problem get soon my contact number [protected]...

Hi my name ajaz my mobile no [protected] my payment receipt 54519 plz my plan for 10mbps for 12 months my dp discount for 90 days writing my collection receipt but other wise not extension my plan and other one year during mainainace activity lost connectivity for 124 days in not connect my internert plz do it my plan extension only 12 days plz extension my pln...

I have recharged my hathway account [protected] for 4 month pack on 9th nov 2017.
But from the next day i am not getting any internet connection in my account.
I have contacted customer care multiple times (More than 15 times).
They kept on saying your issue will be solved in 24 hours/2-3 days... Etc.
When i wanted to speak to senior representative then they told me "you will be contacted with in 1 hour" but nobody...

About the internet line which is not functioning from last 3 weeks for the account number [protected]. We keep calling customer care and waited on line for 60 minutes and there was no answer and if they answer we reset the port and after that disconnect the line. We had bought in the package for 6 months and 1 month free.

These guys anil/mosin attended to the complaint and there was no fix as of now. You all need to learn how...

Hathway account no: [protected]
Reg no: [protected]
Customer care no:[protected]

We have taken hathway broadband connection of 20mbps, 230gb per month plan which was for (3+1=4 months) for rs. 2475/- and the same plan would be continued whenever i renew my account as said by the sales executive of hathway. Now my account is deactivated, so if i asked the same what their sales executive has conveyed us. They are...

Hi,
This is in regards to our cable provider who we have been trying to reach and had requested for hd box almost 3 months ago. He doesn't respond to our calls neither does he provide good service. We have been a customer for almost 2 years now. He has been dodging us for a while now. Can we get some help to get this resolved?

Thanks,
Nishant...

Hi team,

We have taken the new internet connection four days back and the internet service which they are providing to us very poor daily the internet service is not working properly we are raising the complaint to customer care and they are saying that it will be resolved in 24 hours. Next day also the same thing happens and again we continue with the same procedure but the problem is not permanently fixed daily we are experiencing...

Account number [protected]
Connection taken on 30th october 2017 and activated on 3rd november 2017 by hathway since then the connection works sometime and disconnects majority of times. Have given series of complains but it has gone in vain. The connection doesn’t work at the required hours of the day nor are they able to fix the same.

Have requested them to cancel however they said that they don’t have a refund...

Hi team,

I am writing this after losing hope on hatchway customer service.
I have requested relocation of internet connection from kondapur to kukatpally around 15 days back and i have called to customer care and submitted all the necessary documents.

No relocation has been done and i have called to customer service around 10-15 times each time they repeat the same lines we will get it done in 24 hrs...

I paid for a new connection in hathway, indore branch. They came to my home for payment procedure and all, i have the receipt, but after that i've called them several times but the service person is really rude and keeps on delaying, plus he has blocked my number now. They haven't even activated the account and no one has come for installation purpose, thus i cannot open my account on ur official website to register a complaint. It is very...

I am using gtpl broadband since last 1.5 years.in last 1 year, there is rarely any month where i have not called customer care to register complaint about wan port unplugged. This is regular with gtpl. Their team is not able to provide permanent solution.
Even their ridiculous online portal does not work. Also their mobile application does not allow to register complaint through mobile. I have to call and wait in the queue to register...

Net connection is always. Technical person is alrey 5-6 times visited to my home but he is also dont know the reson then how can i sure about my solution. And now days net is not working from 28 oct
Wrost connection ever i seen. Never get solutions from your company. I have complain so many times but my problem was never resolved. And never get proper reson why this is occur so pls can you return my money...