Hathway Complaints & Reviews

I am using gtpl broadband since last 1.5 years.in last 1 year, there is rarely any month where i have not called customer care to register complaint about wan port unplugged. This is regular with gtpl. Their team is not able to provide permanent solution.
Even their ridiculous online portal does not work. Also their mobile application does not allow to register complaint through mobile. I have to call and wait in the queue to register complaints every now and then. Online is portal is so inaccurate that it does not list all the complaints i have registered till now.

Net connection is always. Technical person is alrey 5-6 times visited to my home but he is also dont know the reson then how can i sure about my solution. And now days net is not working from 28 oct
Wrost connection ever i seen. Never get solutions from your company. I have complain so many times but my problem was never resolved. And never get proper reson why this is occur so pls can you return my money

I'm using gtpl broadband at my home since last few years and was working fair enough. But from last 2 months, gtpl's services has lowered down.

Im unable to access the internet anymore. They have started cheated us by saying that my limit and gb is over, while i have internet below average, so there is no question of saying that my limit is already over, as it is suppose to get over in feb 2018.

Gtpl is simply cheating and doing a fraud by fooling its regular customers.
Kindly look into the issue, before i start spreading the bad word of mouth.

Why you people blocked the dd national channel while broadcasting cricket match what rights you have to block a free channel (Free to air)
The worst cable tv operater i have seen you people are involved in making money and you are charging extra money for sports channel
I hate you hathway i'm gonna use other cable tv network
You corrupted company you will never come up in life
Fake company...😡😠

I personally gone to office to note a complain abt router shifting to other room. The complain was noted on 15th oct 2017 and today is 6th nov. Till now no one came for the service..
Poor service worst service.. Im glad i didn't renewed my account. And now i have to refund my money of my router purchased from hathway company..
Worst service..
20 days no service to customer is a sign of poorservice...

On 3rd october 2017, i applied for a new connection and paid rs 3180 for a 6 months plan (Kukatpally y junction, hyderabad). But later the technician called and told that hathway can't provide connection as the builder of my apartment didn't give permission to hathway. I have been following up with the customer care about the refund but nothing seems to be working out. They have been saying that it will get refunded within 3 days everytime. I request a refund of the entire amount.

Hathway account no. [protected].

Dear sir
For the last 3 days i am raising service request on your Hathaway app
No response from you so far.
I called up several times on call centre.
My shifting work is still pending
Kindly do provide me connection at my new address as in attachment
My current bill and aadhar card also attached here with
Do this shifting on urgent basis
Muralidharrao
Account no:[protected]
Mobile no.[protected]
New address:
H.no:9-21/3/8/15
Road no-3
Ashok Nagar
Boduppal
Hyderabad-92
Landmark: below reliance cell tower
Close to Chaitanya kalashala

We, anagha engineers, 259 gidc, vadodara, took a broadband connection from gtpl, 6+1 month unlimited plan on 15th september 2017. But from that day till now the connection is available only for a limited period of time each day and also the connection is not available on holidays.

For that we have been sending them mails and calling the customer care since then, but they have not yet attended the problem. Every time we complain they send a mail saying that the problem will be attended within 24-hours but the problem is never resolved. And because of that for our business the communication is becoming difficult.

We request you to make a solution to this problem.

Faithfully

Muraleedharan m r

I have been facing disconnection problem so many times. Customer care is taking complaint and closing after some time without my consent. To resolve the issue they are taking so much time 2 to 3 days and that is also not gaurabteed.
Fed up with the service and iam unable to use in my crucial times.
They are telling me to please switch off your device while you are not using internet. It's only 3 months i have taken this connection and they are talking about the longevity of the device. I don't understand why they have committed ro the unlimited data agreement by not serving it.

I have been following up with local operator for last 15 days for the faulty set top box. He is not replacing / repairing the same. Instead he told that tv motherboard is at fault. I replaced the motherboard by spending 8000 rs. Still phasing the same issue. The tv mechanic mentioned that the settopbox is faulty. Pls pls pls help.
Thanks,
Chaudhari

Technicians visited 4 times already and still net is not working since 14 days. Executives not answering properly. Not able to find out what is the issue.in last 14 days, i've submitted 5 complains but still the issue is not resolved. I don't have internet connection. Worst service ever.
Dont purchase gtpl service.

You have gtpl service = you dont have internet connection.

I placed a request for shifting connection last week (Service request: 29102017w397165), today i got a sms from hathway as "not available at your new location".

In last month i made a payment for 3 months plan and paid an amount of rs. 2321.21/- (Receipt no: r[protected]. And my plan is active till 08-feb-2018. As hathway can not provide service to me, so requested for the refund of remaining amount but when contacted nodel office they are saying they will not refund my amount.

Hello,

I have requested a new broadband connection on 24th september for the following offer which i received from hathway. Following is the message,

"dasera offer: unlimited broadband (No gb limit) at 25 mbps speeds for rs.1499 in 90 days. Free wifi router & installation. Plz call:[protected] /[protected]"

After a made a call to the hathway & one sales person came for the documents & money. I have paid the amount of rs.1770 which is inclusive of taxes on the same day. The installation people came yesterday and today (26th september & 27th september) and they are saying there is no such plans like 25mb speed with unlimited data & they can't able to do the installation.
Even the sales person is not lifting the phone then i made a call to customer care & they suggest me to launch a complaint to you.

It is really irritating for the customers as we also go to the offices and hearing these newsence once we came back to the room.
Later customer care person suggested me to pay the rs 320 so that they can update it to the new plan. As per the suggestion i maid extra payment of said amount on 14th october & waited for the connection for 3 days with the follow-up to the customer care. After getting to know that the hathway is not capable of setting the new connection to the customers then i asked for the refund of my amount. It has been 14 days since i requested for the refund their is no step moved from the hathway to return the amount even daily followup with customer care. I think hathway should get banned from internet provider's so that no other people face the same issue.

Please revert back my amount of rs 2090.

Below are the details of the sales person & installation people.

Sales person: nagappa
Mobile: [protected]

Here are my details,
Hathway account no: [protected]
Name: rajesh
Mobile: [protected]

Hello, sir /madam
Im poojitha nareddy im customer Hathway broadband i have made renewal on 25/10/17, 08:06AM with transaction number:[protected] from that day till today i.e 5days i dont get wifi signals i have made complaints to customer care they said it was the technical issue
so, here i was requested you to extend my wifi services for 5 days( which i was not used )
i hope i willl positive response from ur side
thanking you
poojitha narreddy
a/c no:[protected]
email id:[protected]@gmail.com

In the last week
From 18 days i haved complained for broadband not working, last seven days calling customer care and toll free and their executives for solving the issues. Seems like their punctuality for solving customer will b over soon as each of their customers will keep leaving their subscription.
Hell with the company, i'll never recommend such a loosy company for their worse service.

Please avoid taking hathway broadband by looking at the offers they are announcing. You wont get anything except wasting time in fighting with their in efficient customer care. It is one of the fraud service provide of the country i have seen. I paid for 3 months to get 1 additional month offer. But they have provided only 3 months. The complaints i made has been closed with out resolution. Refer image. Looking for filing at consumer court.

Complaint number :- w363233
Client id :- [protected]

Its been 1 day i complained to their support number and on email (Including their zonal officers) about my internet connection not working, till time no resolution.

After so many calls and escalation i got to talk to their escalation team and they assured me that someone from technical team will contact me.

Technical team did contact me but to do just time pass and they assured me that some technical member will visit to my place, but no one turned up, instead i got the call and that person again doing time pass, asking me to restart the modem and check the status and finally hanged up.

I restarted modem some 20 times in past 10 hours on their request but no resolution.

There is poor quality of channel and some of channel are not even working i registered a complaint but there is no response by the company it is the worst cable company of india. For payment they come first and when its the time for complaints they don't even responce.

My account expired on 23rd and i had an offer on the account till 24th. Which is 1500 off.

I had renewed my plan on 23rd of the month itself. But they switched my account to trial on the same day for 3 days to extend my validy for 3 days and i donno why.

Later they call me and tell me i need to pay 1500 extra to activate account again because they're calling me on 25th and not 24th, hence no offer.

Such frauds should be taken off from cities. This is the most unprofessional provider you can see anywhere.

Account: [protected]

My net was down since last 20 days and i am fed up about complaining it. Every time a new caller attends the call from call centre and said sorry to me for the delay but the problem is still there. Escalation managers are also # and didn't take the call every time. Submitted request for disconnection but that also not happened. A/c:[protected]