Hathway Complaints & Reviews

My sincere request to all customers donot choose hathway. Its totally fake.
Before paying money they have promissed that they will provide 520gb per month with 50 mbps speed but they gave 220 gb and i have not received 50 mbps from last 2 months even once also. We got a minimum of 15 mbps speed.
I have been complaining from last 1 month they are resolving the issue. Finally they are blamming people with fake servers. Plz plz...

On 3rd october 2017, i applied for a new connection and paid rs 3180 for a 6 months plan (Kukatpally y junction, hyderabad). But later the technician called and told that hathway can't provide connection as the builder of my apartment didn't give permission to hathway. I have been following up with the customer care about the refund but nothing seems to be working out. They have been saying that it will get refunded within 3 days everytime....

Hello

I am a subscriber of hathway internet services in hyderabad. Since approx 25 days i have no cable connection and have made several complaints regarding the same.

I have had service people come down, but they have abruptly closed the complaint without solving them.

The messages i have received are
‘’your request for cc gpon l2 with a service request id[protected]w120689-1 has been...

More then worst service ever i have seen by any provider, even turtle can be faster then gtpl in service.

Given amount of plan, 3 week before, still not even internet cable is install by gtpl.

Executives not attending calls. And even if they receive then after listening disconnecting the call.

It's almost 1 month, and we don't have internet connection....

Not sure who is the right person who will resolve the issue.
I was told my connection would be 40 mbps post a 6 months advanced payment. Accordingly i paid the amount. After 1 week speed got reduced to 10-12 mbps. Several calls to customer care had been made. Sometimes they took my request sometimes they did not. Some got closed without even the executive coming to my home. I got sms stating that my ticket was resolved. When questioned,...

Recently got connection from hathway broadband, but found out worst connection ever for professional gaming, packet loss goes than 9 per sec, and d ping is higher than 75 on indian server where it suppose to lesser than 5, have made lots of complaints to company but i'd not got good response. Even ask for refund but no reply on that also. Please look into matter and give costumer justice for their money.

Customer id. [protected]br...

Inspite o[censored]pdating hathway people, due to their improper response, we earlier have deactivated same connection. But with the due concern from them in return, that it would not be repeated, we tried considering them and took a wrong step again by taking broadband connection from them. They didnot sent any proper support engineer to guide us..

Bad connectivity and inspite of taking 40mbps, we are not getting proper speed......

I reached out to hathway customer care for raising a shifting request 10 days before my shifting paln date. They insisted me to raise a request just 1 day before shifting date and shifting would be done within 48-72 hours after that.

Following the same i have rasied a request 1 day before and now it is 10 days, no one even reached me regarding this matter. I reached to their customer care multiple time and asked for reason...

Hello,
My name is vaibhav padia, hathway account no-[protected]. I surrendered the router on the next day of the expiration of plan. The person (Santosh) took the required router n adaptor n given a receipt with grn no. He didn't informed me that i have to call to customer care and needs to register a request for refund. When i called on 24oct2017, the request has been raised and from that day my 45days will be counted for refund,...

Hi,

- i have raised a request for transfer of my internet connection on september 28.
- from then on i have been calling the customer service everyday for the status enquiry. Everyday they say give us 24 hours. This has happened more than 10 times.
- finally, i got fed up and raised a request for disconnection of my account [protected] and refund of my money along with the loss i have incurred.
- then finally...

Im having hathway cable connection with mac number:24767d64f4f8. Im paying cable charges regularly but my cable operator (Praveen) making so much trouble that he dint recharge my connection n he took my setup box 4 days back (He said he will get it back after recharging). N not responding to my phone calls. Im not able to watch tv since 4days because of him. Pls take serious action on him. Otherwise i give police complaint on him n hathway...

I am vishal holding hathway broadband with the account number - [protected]
I have paid 3 months advance package bill on 06-sep-2017 and i placed a request for shifting after 1 month of service on[protected] as i was shifting to different location. When i raised service request no one responded back and when i called customer care they said they will respond within 48 hours but there is no response from last 2 weeks and the ticket is...

We have renewed our subscription for 1000 gb for 3 months paid rs.1420. Soon after reaching 220 gb speed has been reduced abruptly though we have sufficient balance to be used for a month. We have made several complaints but of no use. The service of hathway is very very poor compared to other service providers. Now i have decided, as soon as the 3 month period completes i will withdraw my renewal. Now, my present problem is yet to be solved...

Since last 2 month my net is not working properly. I have lodged so many complained with gtpl, but i got no satisfactory result. Since last 20 days net not working at night (9 pm to 9 am), i lodged number of complaint daily with gtpl but the same issue could not be solved till today. I have paid full amount but not getting services. My userid is dinesh7....

Hathway one of the worst isp i have ever used. Just been a month had 5 incident and have been regretting for paying 3 month advance rental for this bad service. Sla is 24 hrs i have a fiber cut and it's been more than 30 hrs but no resolution but the ticket is resolved in hathway portal... My internet is still down... Those of you who want to go with hathway beware don't you ever think about it... It's better not to have internet than opting...

Hi team i need call daily fot interruption. I am unable to work as daily break down. Daily i am calling for service request. Very upset. You can check my record fod account. Either give me reliable service or money back. Regards vaibhav sane [protected]
Your request for cc l2_fs tech has been generated with a service id[protected]c3581
Hathway
Your request for cc rf tech with a service request id[protected]w185104-1 has...

To whomsoever it may concern
My account no. Is 728937 against account name ramchandra balkrishna bhosale & due date for payment for this month is 13.10.2017.

Yesterday on[protected] a pathetic & manner less employee narayan (Mob:-[protected]) of your hathway broadband came to my house asking for payment.

My mom (Senior citizen) & my nephew (1 yr child) was alone at home & my mom told him that...

As shifted my home, i requested hathway team for installation in my new place. I requested them on 29th sept 2017 and got no response. I. Tried calling customer care every day and got got response that some agent will reach me in regarding this. It is a like 12 days and above on 5 th oct 2017 one of customer care agent suggested me to provide adress proof to their mail id so they suggested me to submit adhaar card along with new adress. Its...

Hathway is no.1 cheating company fooling in hyderabad, by giving pathetic services, they collected rs.2100 for 3 months, we could not use their services hardly for 15 days, frequent disconnection, several complaints through mail and call centre, till date they could not provide any solution, repeatedly ask to disconnect services and refund amount. They are least concerned as they received amount for 3 months.
I request consumers,...

As i'm writing this complaints against our area cable operator (Hathaway digital services) guna and his cell no. Is [protected] even after repeated calls regarding no proper signal flow to the tv it's irritating to even on the tv and this fellow not even bothered to respond to his customers it's been 3 days and now he's just neglecting the calls i hope proper action have to be taken. He's just black mark to those who are prompt at work!...