Hathway Complaints & Reviews

Dear,

This regarding my internet, i had raised one complaint regarding the hatchway internet problem on 19aug that time the representative has informed the problem with router and it needs to replace to get the internet access. The rep informed that some one will come to replace the router but it is not done for more than one month.
Again i had called them in 07oct to check to due to busy i could not able make calls...

I live in beeramguda, hyderabad.
My cable tv is not working from past 7 days. I made a complaint to the local cable operator tirupati ([protected]) many times. He use to say that he will come in 2 minutes but he have not solved the issue. Today i asked him that i have called many times and whether he is going to fix the issue or not. He said there is a signal problem and working on it and said that he does not matter if i call100 times....

Broadband service at my home is down for the past one week. I have made more than 10 calls to the customer support in the past 2 days and numerous emails have been sent.. But there is no response or rectification. The laidback style of the nodal officer is also discouraging. The same nodal officer (Mr. Mohan kumar 137/138, hathway house, infantry road, bangalore – 560001 [protected] is listed as appellate authority of the company. For...

Hi,

My hathway account number is [protected]. I had raised a request for closure of my account (Ticket # 29092017w007551) on 29/9/2017. They closed the request without updating me.
Then i called the customer care and had a new request[protected]w014714) raised on 30/9/2017. And i went to the hathway office in jeevan bhima nagar and handed over the modem and router (Grn # 30543).

Since then i have been calling...

For two days i have been complaining about non working of my router to the local support of hathway and he is been promising to resolve the problem but he didn't.
Now after two days when i called customer care i have been told that tomorrow is sunday and the problem will be taken care on monday.

Now i want to cancel subscription and get refund as it's been only a week since i renewed....

Today cable has been stopped.. So I called my local cable operator.. But he's response was very bad...
Plz take action for..
Swathi cables
Sampangirama nagar
Bangalore 560027

My. Address
[protected]
Meenakshamma...

Hi,

Account n0 : [protected]
Ticket number : 10092017w730259

Even i am also facing the same issue, i have relocated to different location and i requested for relocating broadband to new location but i got update from hathway customer care by saying they are not servicing broadband connection in new location, so they have taken request for disconnection and i have already paid 6 months validity plan package,...

I have taken hathway internet connection, executive has taken money for 6months plan but internet never worked 2hrs continuously, so i thout of disconnecting the service, i called up customer care, they asked me to send an email to [protected]@hathway.net, i have sent an email for disconnection on 27th september but no response yet.

My account number [protected]....

1. Reference my complaint dated 28 sept 2017 relating to the about poor broadband service by m/s hathway.

2. Consequent to your intervention, a representative of hathway had rung up twice yesterday (04 oct 2017; at about 09.20 pm and 09.30 pm). He wanted to know what was the problem and was informed that the download speed are very low (Between 6.66 - 7.59 mbps).

3. He then wanted me to check the speed after...

My name is darshan mistri, i purchased hathway connect before one week and my connection is not working since last 48 hours. I raised complaint with them and already give time to come and resolve on phone by discussing with technical person. But he not came today as well for resolve issue and i called sales person many times and not picking call and not answering. Very poor service from hathway connectivity at hyderabad. I am suggesting please...

Dear sir
I am not getting your agent service properly. They are misbehaving us even with ladies. I talked to him that plz put the wire in the tv bcoz i was not able to do that so i told to him. He told us to call me otherwise i will not come. I called 8 times i have evidence. Do solve my problem asap please. If you want evidence i will give it you on your mail id. Improve your customer service.

Thank you...

Hi,
My hathway connection account number is [protected].
I used hathway internet wifi modem for 1 year.
After that i am not using it.
I may use it in future.

But some person calling me, and asking to return modem as it is not in use.

I remember that, its was free and belongs to me, if i select 3 months plan. On that basis only i taken this connection....

I took a hathway connection on 1st oct 2017 (Actually my account was created on 28th sept 2017 a/c no [protected]), by giving the full subscription amount of rs 3008/-. I was promised a connection by 2nd oct 2017,
There is no response form the sales guy (I called him more than 50 times in 24 hrs) & he is not picking my call.

I feel i am cheated & would look for legal options.

I got a account id created...

My name is Piyush Nayee (Customer ID: piyush_c202 in GTPL Hathway Internet). I have taken broadband connection from GTPL and from when i have received internet connection till date i did complaints and complaints.

First of all when i applied for internet connection and given cheque for annual subscription then company has deducted an amount prior to i get connection and for that i have spend 15 days with constant follow ups...

I m sushil kumar
From saraswati vihar pac line old cantt allahabad pincode (211004)

Aapke ek dealer ne
Cable. Ka payment dene k baawjood 3 dino tk cable ka connection kaat diya
Unse wjh puchne pr
Usne bola mai cable nhi start karunga
Ar maarne ki dhamki bhi di

Jiski audio recording mere paas h
Nicha dikhane k liye mujhe se meri zaat (Cast) bhi pucha
Q ki...

We are using the hathaway cable, since 2 years but the services which we are getting is pathetic, the service provider is fraud or i don't know. Since the begning when we took it the connection the used handset given to us, i asked for that also but been told me we have that only, after that, i have made the payment for every month eventhow they have made the outstanding for me, when i complaint in your head office then i came to know that...

I applied for hathway broadband connection 4 days ago because my existing connection was down and unreliable. They promptly sent a person to fill in the form and collect money (3 months advance). The guy promised that the connection would be installed immediate next day. However, no one showed up. I called the guy several times, only to hear that he will arrange for the installation that day. No one turned up.

Next day onwards,...

I am new customer of hathway broadband in noida. Got my internet activated today on 29th september 2017, 11:00 am.
But, in just 1 hour, i came to the point that i have been fooled once again by another broadband company.
The sales guy sold me 2000 gb plan with 50mbps speed. But the actual showing on the portal is 300gb with 4 mbps speed.
I have paid security and the 1st month price= 1635 rupees in cash, but portal...

Account No. [protected]

1. I had taken a Hathway broadband (50 MBPS/50 GB per month) connection in June 2016 and have complained about the poor speed at least 35 times since then to Hathway. On most occasions, one gets speeds between 01 to 12 MBPS.

2. This also ensures that am not able to consume much of the data purchased by me. In other words, am not getting value or service for my money.

3....

Gtpl broadband has been disconnected since september 19, 2017
I have talked to customer care many times and intimated to nodal officer as well but it has not been resolved even after 7 days.
They always say that it will be resolved as soon as.
Later i inquired for a new connection in same area and they said that they do not connection in that area.
If they can't provide service then they should not have given connection....