Hathway Complaints & Reviews

Broadband is not working more than 10 days, however after filed a complaint there is no response since one week.

Total money and time wasted because it is prepaid, this is the worst response i have ever seen, in addition to that poor customer care response, they are not connecting the call with senior officers. Poor service / response. Money waste and time waste...

Your request for cc gpon rf has been generated with a service id[protected]w900543

It's more then 24hrs and nobody turned up to attend my above mentioned complaint. So you are requested to look into this matter seriously because your technical services is very unprofessional and i think i should switch over to some other company instead of availing your company services.

From 3rd oct onwards i will discontinue...

One really needs patience to deal with your company. I have dealt with bsnl but i must say they score more on my sheet. Gtpl is the most pathetic one specially the customer care – these guys don’t invest in human resource is the reason for such wretched services. Their employees who sit in customer care are not qualified for the job, all they have is two or three particular reasons which they start jabbering once you call, without even...

'appellateauthority. [protected]@gtpl.net'
Another example set by gtpl appellate authorities.
Even after taking more than 72 hour to form reply or do the necessary correction on verbal and online complaint.
Without giving proper reply or resolve.
Main officer in charge appointed shown on site remain aloof & never come to call or attend even mails!

This prove that gtpl absolutely fake / feud set of customer...

Dear all,

Hathaway broadband company haa jo. Complaint resolution mechanism put in place. The customer care and their supervisors are not accountable for resolution of issues. It's a week everyday am calling customer care and also put on fb on hathaway page, still they give false assurances of fixing the problem. Wifi has not been working nd still no resolution nor a call from hathway broadband team. Pls close this company...

I am hathway customer and was on a quarterly plan from starting of my connection then i got a call from hathway customer executives about their half yearly plan and i thought of activating half yearly plan to my account. So i logged into my hathaway account online and choose half yearly plan and paid the amount it asked me to on 04th of june. At the payment i already had 1052 in my account so it asked me remaining amount of 3098 that is 2042...

Hi, i am a consumer of your hathway cable service at suchitra, hyderabad - 500014. I am keen to watch ndtv india (Hindi news channel) but as confirmed by your customer care that this channel is not available at hyderabad. I was even agree to pay separately in a-la carte option but they told that option also not available. I am unable to understand that why this discrimination for different region, when its available in other state why not...

I have already pay a check payment on 5th august 2017 for gtpl broadband connection but he withdrawal the money on 22th august and still i have not any connection of gtpl broadband. Regarding this i was calling many times at gtpl but there was no any positive response given by him and i am totally disappointed with this. Please find attached gtpl receipt copy and passbook scan copy for reference.

So due to too much time taken...

I was trying to reach hathway customer care from last thursday i. E[protected] but it is saying that maintenance is going on in my area and disconnecting the call (If you want check with option by selecting technical assistance).
And after one day i tried with different option which is irrelevant (Tried with new installation) and contacted the customer care and lodged the complaint then next day representative visited home and confirmed...

I have called customer care many times but they are not giving the exact date when it will be working. My daily work totally stuck up due to this. When i call customer care every time they replies wait for 24 hours there are technical issues in your area. I have been listening this answer from last 1 week. The head supervisor sandip joshi committed me that your net would work on 18/09/2017 and he gave me 100% surety for this. Still net is...

Dear sir,
Please provide a bill for following account no immediately.
A/C-[protected]
[protected]@pneumsysenergy.com...

Hathway company and its officials are in totality not interested in providing service to its customer once the payment is received.
My net is not working properly as well as not giving speed as promised.
You are requested to either to provide proper connection and speed or discountinue the same with refund and demurrages
Darpan aggarwal
F-26/107, sec-7,
Rohini
New delhi-110085
Mob:+91 [protected]...

I have a GTPL setup box. I paid 24 months rent in advance and now i have a problem of "NO SIGNAL FOUND" from last three months.

Sometimes its working fine but on the day time its always the single issue

I am in Porbandar and my cable operator is not give me the suitable solution. Even if cable operator is behaving very rude and use the abused word with me on phone

GTPL is very worst service in...

I am gobinda saha a user of your cable services, we are having problems in our area since 5 weeks of the connection is getting closed all the time & we are not getting every chanel for which we are paying. Please do the needful our local connection is through anjali cable network, beliaghata
Vc no[protected]
Name - gobinda saha
Address - 6b rani rashmoni garden lane
Amount - 380₹...

Gtpl requires on time payment and customer service is horrible. They know one sentence to repeat "in 24 hours solution will be received". They closed my complaint without proper solution of the problem.. One whole week there was no connection. After that from 12th sept it is repeating again. They don't pay the dp societies and they create problem is accessing the dp. Why should the customer be at loss at these cases. Need half an hour to...

Name : mrunal shah
My userid of gtpl is : mrunal865
My registered mob. No of gtpl is : +91 [protected]

From last 3 months i am facing no connectivity issue frequently from gtpl broadband and complaining regarding to their costumer care. Every time they are assuring me to resolve my complaint once for ever and the next day the same issue is coming again and again.

I am fade up with this issue. I have...

My name is kavish jagdish raut
My hathway broadband account no. [protected]
The connection is from navi mumbai kamothe
Last one week internet is not working, and i called all customer care number they were not working. So i want my my internet connection on. So pls give me the perfect service. As soon as possible. I will not pay extra money for ur bekar service. And hathway already give me extra one month free already....

There has been repeated problem with hathwa modem. Within 4 months 3 times the the modem got burnt, which lead to damage of my desktop twice which is of total damge of worth 50000 rs, when complained they say they have nothing to do with the damage of desktop, while other service providers like beam, airtel and all working fine and the users of hathway are only facing this issue.

At all the instance niether the modem nor the...

Gtpl employee from whom I purchased the plan and router are nor ready to give refund of router
Even after I have receipt which clearly mentions
Router refundable..
My name.is Rinoy Lad-[protected]
They have my name and number registered.
I have contacted the local service guy who gave me the connection.but he is also saying NO...now
Gtpl service guy:
Kishan:[protected]
Jatin: [protected]br...

It seems they are not customer oriented company. My net frequently not work and continue i approach customer care no. But they only say "mafi mangu chu aapni asuvidha badal" like one robot. They even chopped policy on your face and say 24 working day is time to solve any complaints. Cp nagar branch is located 2 km away from my home to pass this distance they need 3 days what a joke. After talk with many times customer support i approach nodal...