Hathway Complaints & Reviews

My internet stopped working from 8th sep, 2017 and today it's 12th sep. But still now started. Registered a complaint and do number of calls. Complaint number: 2719371.in 24 hours even thay didn't came to check. We have call them and have said that we have registered complaint please come now. They are just told that your complaint is in high priority. But no result. Even closes the complaint without fixing issue.
Don't know how the government allowed such company to bring ipo.

11/09/2017

Account no. [protected]

I have an issue with the services that you are providing. Apart from standard plans you also give extra offers which we get on our cellphones, such an offer was a plan for "3+1 month @50mbps with additional 5000gb" for which we payed rs 2650. After 1st month the speed was downgraded and the plan was altered with a 70 gb limit, though they resolved the issue but still again after 2nd month they again degraded it. I have contacted many times to customer care regarding this they say your extra gb is not added but nothing has been done. At the name of solving the issue they added 570 gb but after 4-5 days they again downgraded it to 270 gb. I am not sure whether they will further do such thing. This is seriously a breach of our trust and surely not a way to treat a customer.

Sir/madam,
Since last 4 days, my hathway cable in chinchwad (Pune) is disconnected and the following error comes on tv,
"please call your cable operator/[protected]@y office to subscribe to this channel (4)"
Not a single channel is showing. I have called the cable operator 10 times each day, but no use, they are not responding at all.
How can be it resolved? Please help me to get rid of it. Or tell me email id for taking the issue forward with hathway.
I hope for positive response and suggestion to solve the problem.
Thanking you...

Even two days after making a complaint... & more than 10 follow-ups nothing has been done service id[protected]w706980
After 2 days i got a message that problem has been resolved... Even though no body attended it... When i complained again they simply raised another service id[protected]w730482 (Just to show that they have resolved the problem & it has resurfaced again)

This is completely unprofessional behaviour...!!

Hello sir,
I am from siliguri, west bengal, and got three cable connections of hathway in the month of may, since than i am getting regular connection issues, the line gets disconnected for hours on regular basis and now one of my connection is disconnected from last 4 days and i am not getting any response from the cable operator, it seems i have made a big mistake by believing on this cable company, your cable provider name bimal contact no. [protected]
My name - kunal goyal, contact - [protected]
Card id[protected]Hd connection with no hd connection from last 30 days and repeatedly informed to the cable operator but no response)
Card id[protected]No connection from last 4 days, showing contact cable operator and no response from cable operator and he doesnt picks up phone)
Card id[protected]Date and program timings showing incorrect from starting)
I request you to kindly accept my request to surrender my connection and take back your set top boxes and refund my money.
Thanks and regards
Kunal goyal

I have used hathway internet for almost three years when i was staying in hsr layout sector ii and then i was shifting to another area. As they do not cover my new location, i asked them to disconnect my connection.

At the time of connection, they took 1055/- as deposit for their modem and i have a receipt that mentions that it is fully returnable. I disconnected my connection on 22nd july 2017 and their representative came and collected the modem.

I was told by their executive on the phone that i will receive a cheque of the deposit amount withing 15 days of returning the modem. It has been more than 1.5 months that i don't hear anything from them.

Whenever i call their call center, they tell that concerned department will call you but nothing happens. Instead, they keep calling me to recharge my account even after disconnection.

Please help me to get my deposit back.

Sir,
When i switch on to tv. It shows only please call your cable operator/[protected]@y office to subscribe to this channel (4).
Not a single channel showing. I have told to cable operator 6 times in a day. They are not responding at all. How can be it resolved? Please help me to get rid of it.
I hope for positive response and suggestion to solve the problem.
Thanking you

No hathway internet connection
Complained 10 times in last 10-12 days
No body attends.
Very poor service.
Customer no [protected]
Daily false promises are given that it be ok in 4 hours.
Please do the needful at the ealliest
Your representative comes promptly in 20 minutes to collect money but no body comes to attend the complain.
Earlier complain number is w687112

Please attend immediately

I have subscribed for quarter broadband connection and successfully paid the amount rs. 2100/- online but connection is not working since last 10 days. I have also sent complaint to support email address and toll free numbers but still there is no solution.
User kantigirig_jmr
Mobile [protected]
Concerned departments have promised for resolution but still problem exists.

Hi team,
I have been cheated by hathway. They promised me to resolve any issue which was occured in 24 hours.
From past 1 week, iam not able to browse google.com via the hathway service. I have raised 2 complaints which are getting closed without contacting me (Ref no: 01092017m604631 and 06092017w6763643).
I got the technican number and when i called him for the service, i got response as he dont know when it will be reoslved. Iam getting reckless answers by hathway people. Even from 3 days iam following with nodal and appellete teams and the worst part is even they are not responding to me via mails or calls.
Iam getting frustrated with the service and no one is worrying about my issue. Complete management is not worrying about the problems. Can you please help in resolving the issue

I have 21 connections of gtpl in my hotel. Whenever any of the set top box has any fault, the cable operator charges very high and they take more than one month for repairing. Gtpl customer care has no idea and they dont provide the contact number to whom we can contact for our issues. Worst service. They have no responsible person to whom we can contact for our issues. They dont have plan charges information.

I have taken hathway broadband which told me that it's speed will be 40 mbps and then i paid a three months pack as i trust it but here from so many days net was not coming and i want to remove the connection as the problem was coming for every 3 days nearly and the speed is not good sometimes it is good but sometimes it makes me to use mobile data of mine now at this time also no net so i am using mobile data

I apply for new gtpl connection before a month,

My home address:
Shayona darshan bunglows,
Opp kargil petrol pump,
Chanakyapuri road,
Ghatlodia
Ahmedabad - 380061

My contact no: [protected]

I gave every single documents they ask for,
Id proof, address proof, hdfc bank check everything...
Still i didn't get the connection even after a month,
Vijaybhai patni is handling the gtpl connection in our area,
Kindly take some legal action against him, otherwise i'll file a fraud case against him & gtpl...

I want my check & all documents back,
Please do the needful...

Worst services and technical support

As i am hathaway customer from last one year and i am facing issue with frequently disconnection from last 15 days and couldn't able work. Two times i have raised tickets on the same but without attending the call and without rectified the issue, they had closed the calls. Even i am trying to talk with manager by calling to customer care but they are also not connecting and disconnecting the calls. Here are below details of my account,

Acc. No : 1639870

If your guys couldn't able to rectify the issue and don't want to rectify what is use of your services and it's waist of money for me. Otherwise i will go for other network those who will provide better

I am virat thakur, my user id is virat_2220, i have purchased internet services on 1st aug 2017, and till date there are constant disconnections, when i logged the case with gtpl, they are closing the cases without resolving the issues. I have asked for the disconnection & full repayment also if possible for service extensions, they have denied. I have been cheated by the gtpl company.

Thanks & regards
Virat thakur
[protected]

I am using hathway internet service from apr-2017, i paid first 3 month 50mbps plan first time and i was happy with the service that time. But after the expiry of that, i paidbps but they are providing me less than 22 mbps internet speed.

I have raised complain to hathway may times, they have looked into it also. But not able to resolve the problem. I have paid full amount for next 6 month for the plan name "thunder4 50mbps blr pre qtrly" but they are not able to provide the proper service.

Below are some informations:-
Account number - [protected]
Phone number - [protected]
Payment type - prepaid
Amount paid - 5353.4
Date of payment - 21-jul-2017
Name of person - vijendra

Resolution :- since i have checked, they will not be able to provide me proper internet speed of 50mbps as per plan i would like to request for refund.

I contacted with amit kumar regarding for new connection in lakshmi nagar and when he recieve 1000 rupees after then he is not recieving my call i want my money back and want action for these type of fraud and lie provider who are totally unresponcinble for their work
His contact detail
Amit kumar-[protected]

I have getting issue in my internet connection since last 4 days. I have register my complaints in customer care and request them send technical person to my home and solve my problem.

They have send me the message after some time that they have resolved the problem without any technical person visiting to my home.

My complaint ids :- 2691434, 2695551

Please see the attached screenshot.

If they not solve the issue please refund my money, i don't want gtpl internet connection.

My contact email : [protected]@gmail.com

I am live in dahod, gujarat.
I pay full amount for all channels than why gtpl blocked all channels for which i already pay advance rupees?
Please solve my probleme as soon as possible otherwise i want to refund all my money. All gujarat people are cheated by gtpl. Gtpl can not tell me that what i want to see.

Dahod, gujarat.
Contact number - [protected]

For internet they are charging rs.2500 for year. But i took internet connection before some days and they taken rs.3600 from me for year. I called them for refund my excess amt. Of rs. 1100. But they said this scheme for new connection. I asked them to discontinue my old scheme and give me new and refund my rs 1100. But they are not ready to do. Please help me for the same