Hathway Complaints & Reviews

Account No. [protected]

1. I had taken a Hathway broadband (50 MBPS/50 GB per month) connection in June 2016 and have complained about the poor speed at least 35 times since then to Hathway. On most occasions, one gets speeds between 01 to 12 MBPS.

2. This also ensures that am not able to consume much of the data purchased by me. In other words, am not getting value or service for my money.

3. Their Customer Care has standard but useless responses, viz, "we are sorry for the inconvenience caused"; "we are resetting your modem"; "switch on/switch off your modem"; "an engineer will be sent to look at the problem" etc. The problem however has persisted.

4. I have in the past approached their Nodal Officer as well as their Appellate Authority - who just don't even acknowledge the receipt of the complaint.

Gtpl broadband has been disconnected since september 19, 2017
I have talked to customer care many times and intimated to nodal officer as well but it has not been resolved even after 7 days.
They always say that it will be resolved as soon as.
Later i inquired for a new connection in same area and they said that they do not connection in that area.
If they can't provide service then they should not have given connection.

Broadband is not working more than 10 days, however after filed a complaint there is no response since one week.

Total money and time wasted because it is prepaid, this is the worst response i have ever seen, in addition to that poor customer care response, they are not connecting the call with senior officers. Poor service / response. Money waste and time waste

Your request for cc gpon rf has been generated with a service id[protected]w900543

It's more then 24hrs and nobody turned up to attend my above mentioned complaint. So you are requested to look into this matter seriously because your technical services is very unprofessional and i think i should switch over to some other company instead of availing your company services.

From 3rd oct onwards i will discontinue all my 8 wi-fi connections from to hathway.

Regards

Vikas gupta
Cloud29 pg
K-12 khirki extension
Malviya nagar
New delhi -110017
Ph:[protected], [protected], [protected], [protected]

One really needs patience to deal with your company. I have dealt with bsnl but i must say they score more on my sheet. Gtpl is the most pathetic one specially the customer care – these guys don’t invest in human resource is the reason for such wretched services. Their employees who sit in customer care are not qualified for the job, all they have is two or three particular reasons which they start jabbering once you call, without even understanding or listening to the customer. Further, they might be good for some set of people but my set of people i find it really not worth to invest in your company.

In this competitive scenario i tries to achieve better market position, but the management has some different set of views. Turning off the customer doesn’t seem to a big issue with your company.

Now coming to my problem, the net is not working in our area since september 12, 2017. On sep 14, i call and the manager closes old request and raises a new request. After continues follow ups and listening to same old lame excuses in bad english, the request is again closed on sep 20. Again i call and get a fresh request raise but on sep 21 the same is closed on the convenience of the company.in the entire 9 days i was telling the customer care to send the representative to my place and get the modem/router check, which they didn’t hear as the something major was wrong with the area connectivity after the rains and lightening.

Till date the company has not bother to cater to one customer who has been calling religious to them daily. I am tired of calling and talking to those uneducated representative who have no aim is serving customer, all these college going kids want is their salary, even if their attitude penalises the image of the company.

'appellateauthority. [protected]@gtpl.net'
Another example set by gtpl appellate authorities.
Even after taking more than 72 hour to form reply or do the necessary correction on verbal and online complaint.
Without giving proper reply or resolve.
Main officer in charge appointed shown on site remain aloof & never come to call or attend even mails!

This prove that gtpl absolutely fake / feud set of customer care even upto appellate desk.

Not a customer centric company rather bunch of acentric behavioural customer care executive!

Still to understand how to make you people understand that

Paid online payment for royal –das-3 active package of rs 300 receipt umber jmbk[protected] dated 16 june 2017 for paid period
16 june 2017 to 15 july 2017.
Than paid rs 3300/- (@ 300 pm for 11+1 month) wide cheque number 000076 hdfc bank on 26th june 2017. (Paid from my hdfc bank a/c)
Now my a/c 631868 showing validity till 15 june 2018 only which need to be stand for period 16th july 2017 to 15th july 2017 instead.
Update & confirm.

Why the company should’t been fined & refund all money with due penalties, provision by court of law for the prevailing nonsense!

From: pankaj hastwala
Sent: 18 september 2017 16:36
To: 'appellateauthority. [protected]@gtpl.net'
Cc: '[protected]@gmail.com'
Subject: fw: connection no 631868 payment digital set top box for hd connection annual package

Reference to tele discussion of trailing (Staling) subject discussion and working for amicable solution!

From: pankaj hastwala
Sent: 18 september 2017 14:51
To: 'nodalofficer. [protected]@gtpl.net'
Cc: pankaj hastwala; '[protected]@nic.in'
Subject: re: connection no 631868 payment digital set top box for hd connection annual package

It’s 18th september 2017 now and concern not resolved till date?

From: pankaj hastwala
Sent: 24 july 2017 11:42
To: 'nodalofficer. [protected]@gtpl.net'
Cc: pankaj hastwala; mamta hastwala; koonal hastwala ; '[protected]@gtpl.net'; 'your support'
Subject: re: connection no 631868 payment digital set top box for hd connection annual package

No reply till date 18th july 2017.

Height of cooperation vs futile services of gtpl cable network.
• online ticket no 409916 complaint in regards to bad cable reception dated 12 july 2017 even not addressed till time!
• tele service executive always hang up the call or say system not working
• operator always say it’s not in my hand contact head office
• head office never reply in full /trailing communication witness to same.
• tried by any means; never received response or resolution till date.
Online, telephone, local operator and gtpl app even!

Paid online payment for royal –das-3 active package of rs 300 receipt umber jmbk[protected] dated 16 june 2017 for paid period 16 june 2017 to 15 july 2017.
In same regards taken annual package & paid rs 3300/- (@ 300 pm for 11+1 month) wide cheque number 000076 hdfc bank on 26th june 2017. (Paid from my hdfc bank a/c)
Now my a/c 631868 showing validity till 15 june 2018 only which need to be stand for period 16th july 2017 to 15th july 2017 instead.
Update & confirm.

From: your support [mailto:[protected]@gtpl.net]
Sent: 18 april 2017 18:23
To: pankaj hastwala
Subject: re: connection no 631868 payment digital set top box for hd connection annual package

Dear customer,

We require your kind co-operation in this matter.

Thanks & regards,

Your support - csd
_
Gtpl hathway ltd.
Email - [protected]@gtpl.net
Website - www.gtpl.net

From: pankaj hastwala [mailto:pankaj. [protected]@cadilapharma.co.in]
Sent: 18 april 2017 15:40
To: your support; nodalofficer. [protected]@gtpl.net
Subject: re: connection no 631868 payment digital set top box for hd connection annual package

Complaint lodged 30 hour before, no resolution till time!

Came out is another customer care number (Who also don’t know anything)

What a stupid company and customer care!

Provide service / local operator contact details!

From: your support [mailto:[protected]@gtpl.net]
Sent: 18 april 2017 15:07
To: pankaj hastwala
Subject: re: connection no 631868 payment digital set top box for hd connection annual package

Dear customer,

Thank you for contacting gtpl e-mail helpdesk

We would like to inform you that, please call our toll number - [protected] for query and inquiry.

We require your kind co-operation in this matter.

Thanks & regards,

Your support - csd
_
Gtpl hathway ltd.
Email - [protected]@gtpl.net
Website - www.gtpl.net

From: pankaj hastwala [mailto:pankaj. [protected]@cadilapharma.co.in]
Sent: 17 april 2017 17:14
To: your support
Cc: nodalifficer. [protected]@gtpl.net; pankaj hastwala
Subject: re: connection no 631868 payment digital set top box for hd connection annual package

Who is that... Address number... And why he would not be responsible for doing same?

By the way the way you have attended this mail and guiding your customer as cc executive... I can understand why your so called agent are so responsible?

Warm regards
Pankaj hastwala
Mobile [protected]
On 17-apr-2017 4:26 pm, your support wrote:
Dear customer,

Thank you for contacting gtpl e-mail helpdesk

We apologize for the inconvenience this matter may have caused.

With reference to your trail email, we request you to please co-ordinate with your operator or you can visit our local unit office.

Thanks & regards,

Your support - csd
_
Gtpl hathway ltd.
Email - [protected]@gtpl.net
Website - www.gtpl.net

From: pankaj hastwala [mailto:pankaj. [protected]@cadilapharma.co.in]
Sent: 17 april 2017 10:06
To: [protected]@gtpl.net; [protected]@gtpl.net
Cc: pankaj hastwala
Subject: connection no 631868 payment digital set top box for hd connection annual package

Connection number 631868
Kindly ensure continuity of services on nonpayment issue
Complaint reference e no 388348 for collection of payment dated 17 april 2017

Pankaj hastwala
Mob [protected]
J-401 sector-2, suncity
Bopal; ahmedabad 380058

Let know charges for change of digital box with all hd channels & prepaid yearly connection charges!

What is cost for additional; run connection in same house.

Please look into rec-current complaint/problem of signals we are facing month after month specially on late evening of saturdays.
Which ultimately spoils weekend enjoyment or time pass entertainment.

Please provide service /local operator contact details.

Pankaj hastwala
House number :-j-401, sector-2,
Suncity, bopal, 380058, ahmedabad, gujurat, india
Near sobo centre, sp ring road flyover start point
 [protected]

Dear all,

Hathaway broadband company haa jo. Complaint resolution mechanism put in place. The customer care and their supervisors are not accountable for resolution of issues. It's a week everyday am calling customer care and also put on fb on hathaway page, still they give false assurances of fixing the problem. Wifi has not been working nd still no resolution nor a call from hathway broadband team. Pls close this company from further sales and registrations.

Acnt number is [protected]

Contact number [protected]

Ashwini

I am hathway customer and was on a quarterly plan from starting of my connection then i got a call from hathway customer executives about their half yearly plan and i thought of activating half yearly plan to my account. So i logged into my hathaway account online and choose half yearly plan and paid the amount it asked me to on 04th of june. At the payment i already had 1052 in my account so it asked me remaining amount of 3098 that is 2042 which transaction charges and all. I have paid this from my debit card through citrus, unfortunately it didn't go through so they gave me internet access after giving them pos ref number for the payment. From that day i was insisting them on the payment, plan i choose for and what i was shown in my account.
After the billing issue was sorted out on 15th june i had -1052 as outstanding balance with 3 months of subscription. I have contacted customer care and expained the whole situation and raised multiple tickets for the same.
I lost hope on customer representatives after speaking more than 10 times and for a whole month on 10th of july i sent an e-mail to nodal officer explaining the issue, after a weeks time i got a call from billing person and was told the issue will be cleared. This time they have extended my plan a month's time and made it 4 months instead of 6 months i have paid for, explaining this i have sent an e-mail on 30th of july to nodal officer again.
This time team leader from billing department called me on 31st july and was trying to explain me the bill and said there was a technical error at that time and was shown excess in my account from december 2016 billing. I did not accept his explanation and asked him to give me halfyearly plan or are a refund for which i have left with as i did not want to go with such company who doesn't care a customer who request them for his billing after payment is cleared and had to speak with them for three months and multiple e-mail finally to hear that there was a issue from technical side.
The person whom i spoke with told me write a written e-mail about this cancellation of account and refund of the amount, which i did on the same day to the nodal officer. From that i was waiting for a reply and got nothing from their side, so i sent a request on 31st of august for which i got a automated e-mail reply but nothing else.
Hence i request you to do needful and help customers like me to justice.
Thanks

Hi, i am a consumer of your hathway cable service at suchitra, hyderabad - 500014. I am keen to watch ndtv india (Hindi news channel) but as confirmed by your customer care that this channel is not available at hyderabad. I was even agree to pay separately in a-la carte option but they told that option also not available. I am unable to understand that why this discrimination for different region, when its available in other state why not in hyderabad? Is there any logical reason for the same? As consumer i have the right to see what i want. Kindly take necessary steps to make it available else have to reach telecom regulatory authority of india (Trai) for my issue.

I have already pay a check payment on 5th august 2017 for gtpl broadband connection but he withdrawal the money on 22th august and still i have not any connection of gtpl broadband. Regarding this i was calling many times at gtpl but there was no any positive response given by him and i am totally disappointed with this. Please find attached gtpl receipt copy and passbook scan copy for reference.

So due to too much time taken by gtpl, i want to cancel it and refund my money.

I was trying to reach hathway customer care from last thursday i. E[protected] but it is saying that maintenance is going on in my area and disconnecting the call (If you want check with option by selecting technical assistance).
And after one day i tried with different option which is irrelevant (Tried with new installation) and contacted the customer care and lodged the complaint then next day representative visited home and confirmed that adapter damaged and will be replaced with new one within 3-4 hours. After that i contacted customer care again and each time they are telling that they required 24 hours to resolve my issue. And again again i called them and monday they have told that today will be solved and again called up as nobody come to solve it so they promised me to solve it by 9 pm on[protected]. This time nobody visited my home and nor resolved it and they closed my ticket without solution and even without my notice again i called them and asked the reason to close the issue again they opened another ticket with the same problem without my notice. For all these i lost my reputation with my clients and damaged my work, lost time, and phone call charges.
The service will be expired by next three months as i have paid in advance.
So i want to get recovery of my three months pay which i already paid, call charges and amount for loss of my reputation from my clients.
I had a worst experience with hathway internet and customer care service.
I have attached the photo, has the ticket numbers which they closed and created new one without my notice.

Thank you,
Kishore

I have called customer care many times but they are not giving the exact date when it will be working. My daily work totally stuck up due to this. When i call customer care every time they replies wait for 24 hours there are technical issues in your area. I have been listening this answer from last 1 week. The head supervisor sandip joshi committed me that your net would work on 18/09/2017 and he gave me 100% surety for this. Still net is not working. Today morning i called again in customer care and she replied me that please wait there are still some technical problem in your area. I asked her that when it will be resolved, she replied me that no idea just wait. Now how much time i should wait i do not know.

I am a software developer and my work depends on internet only. How can i work without it tell me.

I want refund for this 1 week because i do hard work and then i earn money and from that money i am paying to gtpl. So if it does not work for 1 day it means a lot to me.

Please provide me that refund and also please let me know the exact date when it will start.

My register mobile number in gtpl is [protected]

Thanks
Nilesh mistry

Dear sir,
Please provide a bill for following account no immediately.
A/C-[protected]
[protected]@pneumsysenergy.com

Hathway company and its officials are in totality not interested in providing service to its customer once the payment is received.
My net is not working properly as well as not giving speed as promised.
You are requested to either to provide proper connection and speed or discountinue the same with refund and demurrages
Darpan aggarwal
F-26/107, sec-7,
Rohini
New delhi-110085
Mob:+91 [protected]

I have a GTPL setup box. I paid 24 months rent in advance and now i have a problem of "NO SIGNAL FOUND" from last three months.

Sometimes its working fine but on the day time its always the single issue

I am in Porbandar and my cable operator is not give me the suitable solution. Even if cable operator is behaving very rude and use the abused word with me on phone

GTPL is very worst service in Porbandar.

Its working fine in Ahmedabad

Because Porbandar cable operator is shutdown the signal and save his money without giving service to customer

PLEASE do some action against GTPL Porbandar.

Thanks

I am gobinda saha a user of your cable services, we are having problems in our area since 5 weeks of the connection is getting closed all the time & we are not getting every chanel for which we are paying. Please do the needful our local connection is through anjali cable network, beliaghata
Vc no[protected]
Name - gobinda saha
Address - 6b rani rashmoni garden lane
Amount - 380₹

Gtpl requires on time payment and customer service is horrible. They know one sentence to repeat "in 24 hours solution will be received". They closed my complaint without proper solution of the problem.. One whole week there was no connection. After that from 12th sept it is repeating again. They don't pay the dp societies and they create problem is accessing the dp. Why should the customer be at loss at these cases. Need half an hour to contact their customer care. Even if they pick they have one half duplex connection solution with them all the time.

Highly irresponsible and annoying company.. Will never recommend this service provider to anyone. There is no wonder in airtel taking over the scenario.

Name : mrunal shah
My userid of gtpl is : mrunal865
My registered mob. No of gtpl is : +91 [protected]

From last 3 months i am facing no connectivity issue frequently from gtpl broadband and complaining regarding to their costumer care. Every time they are assuring me to resolve my complaint once for ever and the next day the same issue is coming again and again.

I am fade up with this issue. I have clients based on overseas. And my mainly working hours are from 11pm to 11 am. And frequently in this time or most probably from saturday evening the internet goes inactive.

When i call customer care it is not a single time done that the call is picked by officer in a single try. I always have to try minimum of 4 to 5 times.

Sometime it happens that they are switching off their call lines in night. This is very unprofessional behaviour of this company.

I have paid advance charges for their service for a full year but still i am totally dissatisfied with kind of services which they are giving.

Complaint history regarding this issue is attached to below link as proof.

https://docs.google.com/spreadsheets/d/10kRbbwMRx7Par6ImqPZvFtuarPYGKZDC8updJJPe...⇄

In hope and waiting that my complaint will be resolved as sooner as possible.

Thanks & regards,
Mrunal shah
+91 [protected]

My name is kavish jagdish raut
My hathway broadband account no. [protected]
The connection is from navi mumbai kamothe
Last one week internet is not working, and i called all customer care number they were not working. So i want my my internet connection on. So pls give me the perfect service. As soon as possible. I will not pay extra money for ur bekar service. And hathway already give me extra one month free already. Till october 30 2017. Reply me fast and give me the service

There has been repeated problem with hathwa modem. Within 4 months 3 times the the modem got burnt, which lead to damage of my desktop twice which is of total damge of worth 50000 rs, when complained they say they have nothing to do with the damage of desktop, while other service providers like beam, airtel and all working fine and the users of hathway are only facing this issue.

At all the instance niether the modem nor the desktop was on, but still due to poor quality of cables and modem used are leading to such issues.

Account no: [protected]

Modem damage dates:
1.) 11th may 2017
2.) 24th june 2017 (Service id 24062017w646045 and c6858)
3.) 14th spetember 2017 (Service id 14092017w791953)

I want compensation for my persoanl damage. Kindly please do the needful as tommorrow there may be some life at risk because of such issues.