Hathway Complaints & Reviews

Internet provider is charging is not on what the agreed upon. Have send multiple email and called customer care for more than 30 times in 30 days. They close the service request without and update. Need full refund from them and they should be punished for wastage of my time. As the company is full of incompetent persons.
Account i'd [protected]...

I have subscribed 10 mbps plan from gtpl in february 2017
Since 5 july my internet is not working and when it works it only give speed around 10 kbps
I have complained many times and visited their office in bapunagar
They sent a technician and he checked wiring at my home
But after that he said that problem might be in gtpl dp! So he told me he ll go to check dp which was in neighboring flat! So i went out to see...

My internet connection is off from last one month. I am facing error number 651. I have called their customer care 7 times. But they still not responded. I also directly reached their technical person in my area but he also didnt done anything. My customer id is kartikpitroda. How resolve this problem. My contact number is [protected]. I am loosing my business due to this....

My account no is [protected], i paid 1000 rs advance for 3 months, i think this is my biggest mistake ever. Hathway promised 5mbps speed but i think they meant is upto 5kbps speed. Because in every 10 days time my net connection was broken down and need to chase up with worst customer care executives in my life.
Literally i had to beg them to resolve my issue. They never visit your premises for troubleshooting. Even i tried nodal officers...

I recharged my account on 29th july as got almost 5 calls from your sales guy with very tempting offer and assurances so i recharged but ive got very horrible service and sales guy told me to recharge for 650 and you will get 3 to 5 mbps speed for 40 days i said its for 2mbps plan after checking on net, which i didn't want but he again said its an offer for you, you will get 3 to 5 mbps no fup for 40 days and im not getting even 2 mbps speed...

My acc no: [protected] (Hyderabad, kothaduga). I recharged my connection in advance for 3 months, but got transfered to bangalore after 15 dyas. So logged a complaint on 19-jul-2017 complaint no: 1807201w986779 to transfer the connection to bangalore, also send a email to hayhway id and bill desk id, but ticket got closed without resolution. Again raised a new compalin 22072017w036958 again no solution and compalint got closed stating that...

As per commitment given by your customer executives you people not yet changed my router which has single antenna, most of the times we are facing very poor speed of internet, you can go through my earlier complaints also for lack of speed. My account no.[protected], my recent complaint 10082017c12632 which is service i'd. So kindly contact me as soon as possible for my query. Jaikishan. Ch [protected]. I want specially with 4 antenna router...

Hi sir. Maru name sunil dabhi amaro tvcable 10 divasthhi band 6e amara cables operator ne 10 divasthhi varamvar kaheva chhata koi nivaran nathi aavtu ane amara cables operator a maru sambharta nathi ane tepuri service detanathi phone karito phone upadta nathi amara cables operator nu name. Shiv city cable 6e to mari aa complaint nu nivaran jaldi lavo a tyare tvcable band 6e...

Dear hathaway team

I received a call on 30th of july for activating my internet plan on hathaway. I have been a loyal customer for 2 years. I wanted a plan for less data for longer duration for nominal web surfing. She recommended 100 rs payment for which i would get a 3 months surfing for 3 gb which i was ok with. As i keep on travelliing. After making the payment the account was activated for a trial period of 3 days and...

We took hathway connections at vidyaranepura banglore, since the first day there was some or other technical problem with the connection, and when contacted to the person who installed our connection, he replied that he doesn't care and the issue should be registered with the company. So i called the toll free number of the company, 9 out of 10 times the line was busy. It was like they dint value customers. Finally after trying for 1...

I am raising this complaints after having lot of discussion with my cable operator in regards to sports channels getting blocked from last few months.
Every time when i call they will lift the call or not many times. But in case if they lift the call they refer to the hathway cable is not releasing the channels as they have blocked, they will release after 1 week. The same answer after 1 week.
How many weeks do i have suffer...

Hi team,

I made payment of 6010 rs by mistake instead of 1060 for monthly plan. Now i have received text for activation of 6 months plan without permission.
I have my monthly plan to be activated again and balance amount to be refunded account number -[protected]
I want my money back as soon as possible as i am not financially stable and need money at earliest.

Please co-operate....

Hello hathway,

Please find my bill attached with this. I have been given a bill for 4 months.

Bill paid date - 22.04.2017

4 months from that day is - 21.08.2017

Now please explain me why my connection disconnected???

I lost my money and no internet connection as they promised and no response from ur team.

Thanks
Prajwal...

Internet is working slow and it's taking much time for browsing.

You can't complaine online or you can't contact customer care or talk with there customer executive. They only know one thing advertising everywhere for there brand but don't try to provide a better service to there customer....

My account no. [protected]
I raised my complaint everyday about speed that in the evening and night net is not working. I raised the ticket also but they closed it without solving it. Even there technical team are also so dumb that they don't know the issue and just say foolish excuses. I recommend everyone dont go for this if you have other options with you even tikona is better than there service. Hathway provided big GB's of data...

Worst service. Suffered a lot personally as well as my friends also. I had registered a complaint for shifting the connection 15days back and they are neither sending anyone nor refunding us. I had paid for next 6 months and this is the second month. So irritated. Minimum 5 calls per day. Still getting the same reply that will be resolved in 24hr. I need my refund. I don't want this worst service and worst network....

Its worst network provided company in india. They will not inform you about your plan finish date until you didn't call them. Even nodal officer mobile is continuously ringing and never reply
Cs or 1800 numbers are always busy if you call 02am or 02pm
Paid for 1mbps plan and get only 250 kbps speed whole year, they didnot check line for solve the problems, once they get whole amount cheque they will definitely forget customer,...

It's been more than 20 days. While getting money the came the very evening.
If they are ill-equipped to provide connection in particular area they must inform the customers before hand.
Got the money and no connection has been done or refund has been processed

Account number: [protected]
Phone number: [protected]

Amount 3550/-

They are making us wait as if we are asking loan...

Here i would like to inform you that my gtpl broadband connection is not working since last 1 month. I have already complained on their customer care as well registered compliant on gtpl website (Complaint no[protected] on 7th jul'17. Also send 3 mails to their gujarat nodal officer (Nodalofficer. [protected]@gtpl.net). But still my broadband is not working, so request you to look into this matter and short out this issue as soon as possible....

You guys keep calling me before 15 days to make me a payment and when i make the payment you guys don't provide proper service and do not fix the issues upon calling for 3-4 times you say can't fix for more than 24 hours. If you can fix within 24 hours why the # do you request me to make thw payment before 15 days?? Just cancel it and make a refund you losers and fraud people....