Hathway Complaints & Reviews

I got hathway broadband as they advertised good speed n #, i literally bought this #, regret every single day, super bad connectivity, no internet at the exact time when i need it, the executives will sugar coat the words so much n make fake promises while renewing the connection, i'am literally using mobile data hotspot to complete the work, the officials at the hathway outlets clearly say "sir apka connection to paise k liye kiya...

My user id is 1609739 at vadodara.

I would like to inform you that i am really frustrated with your internet providing service that i am using since 6 months in vadodara. The starting of 3 months, it was ok but last 3 months i am only able to use it for not more than 30 days continual. Every next day i have to complain to this number for internet off[protected] and they only tell me to reboot my wifi router but it does not...

I live in pitampura area your operator/lco name sonu ([protected]) have booked my broadband connection and have committed to me of setting up connection by today 2nd of augest 2017 but he is not receiving any call from my side and ignoring my calls and same your sales manager of rohini area mr. Ashit ([protected]) is not receiving any calls too as i have payed in cash of rs. 2655 please look after or will file a case in consumer court regarding...

Hi

I paid amount for three months after using one i have moved to another location but service is not available at that location. Hence i requested for money refund.
They have taken modem but till now amount is not refunded almost three weeks over.

[protected]

This is my account number

Please help me

Regards,
Nazeerahammad
[protected]...

What a rubbish service from your end.
I m not getting permanent solution from your side.
I already complain regarding my issue to gtpl customer service but after 24 hours i m not getting solution regarding my problem.
I received below messages from gtpl after complaining.

Dear amardeepsingh vaghelayour service request id is:2591300, regarding unpluged, your work is in progress. Thanks gtpl.

I...

Today after a so many trial, with very difficulties i could join customer's care
Phone. As since one month i m being harnessed by gtpl staff as my internet is not working and even customers care staff is telling lie that i have used internet for eight hrs. And 800 mb is used. This is now serious issue as my complain remains as it is. As my whatapp remains open so any time internet comes and withing short time it goes down. When whatapp...

Worst service provider ever..!!! I have been using hathway broadband for more than 1.5 years now. My account number is[protected].
On july 5th, i have done a payment of rs. 1380 via i-mobile app. A couple of days later i got a call from hathway customer care that my bill is pending for the month of june. When i informed them that i have done a payment through icici mobile app on 5th of july, i was told that the payment has to be done...

I am really surprise that i am being inform that there was a phone from your side but my convieniant time is 3 to 6. So pls ring me accordingly.
You have just phone me, but you have not solve my problem.
Still my net is out or order.
Every day i am complaining but still you have not started my net.
Some time it start form 5 or 10 mints only, that too i can come to know as my whatsapp remain open. And immidiately...

I have recently (23rd july 2017) paid for a new hathway connection but none of the hathway representative has come to my home to install the new connection. The account number which is generated for me is:- [protected]. The hathway support executive who has called me before payment was very eager that i pay the amount and he said that they will install within one or 2 hours. But soon after i completed my payment, he stopped responding to my...

I had got this connection last and it worked well so recommended to 3 of my neighbours. After sometime these people started calling me for the connectivity problem and i too used to attend these calls as a customer care service of gtpl. Eventually i stopped registering complains as it was almost daily thing. But yesterday gtpl’s so called engineer visited next door as there was no connectivity for last 7 days. Though he saw that cable disconnected,...

I have been using hathway broadband in chennai. Due to relocation, we had to terminate the connection. We were promised a refund of 420rs once we terminate the connection. We have even returned their modem but now they are saying they cannot refund my money. While giving connection they showcased themselves as a transparent and customer friendly organization. All their staffs are half baked and doesn't give us full information. I need my...

Hello team

My hathway account : [protected]
I have submitted all hardware from my end and have stopped using hathway from like 1 month back. However my refund amount has still been credited back.
What i was told was that i will get back below from [protected]@hathway.net

1) refundable amount-2699/- (999-security amount rest 2 month subscription amount)
2) within 30 days

Now no one...

I am from ahmedabad. My gtpl id is zsc4. Whenever internet is down the customer care phone lines become busy. And the issue does not get resolved for days. There is no way to put a complaint in such case. Customer care is just useless in this situation. My internet is down since 2 days. And this has happened many times. Gtpl has to give me refund of all these days when internet was down. To gtpl - resolve this asap or else i will take stricter...

Being asked to payback incorrectly. My plan was changed from prepaid to postpaid without any information. To add worst to that, service provided by them is not up to the standard and incorrect information is passed by their customer care executives. Very frustrating. I'm losing my valuable amount of time due to this and of course a lot of efforts which is not required....

Broad band connection is disconnected daily and then after some it is connected - time varies from 5 minutes to 5 hours. The customer support number is always busy and now they have stopped allowing to create ticket using the app. For all complaints the message is same - this self registered complaint has solution.

This is happening since last three to four months.

User id: kb68896...

Dear sir, i have been calling your customers care from 5th july to move my broadband. Every time i call the advisor says it will be done 24-48 hours. It's been 16 days now
Dear sajitkhan malekyour service request id is:2546645, regarding unpluged, your work is in progress. Thanks gtpl.
This is the last time i am contacting you and then i will be raising complaint to consumer forum. I am totally dependant on internet connection...

This is manish de.
My account no... [protected].
Receipt no... 79245

My three month payment has been done by 21/05/2017 of rs.3098/-.

Till now there is no connection. Already i have registered my complain with hathway company complain no[protected]w209916 dated - 30/05/2017 but complined not resolved but i have received message dated - 22/06/2017 but i have not received my money. After that again...

1) not working since 2 days.
2) half of the no on net is not in working condition.
3) only 2 no is there for registration of complaint.
4) most of the time nos are busy so, it take at-least 1 day to register compliant
After so many attempt.
5) how it is possible that such a big net work having only 2 nos for registration
Of complaint, so there is lake of transparency in working.
6) and...

Hello
I am balwant sharma,
Before one years, i have used hathway interent service in hyderbad,
Now i have shifted my city and due to poor service of hathway, i never want to use this internet service again, but since 1years, i am daily getting calls from hathway, even i have told them many times, but still they send me messages and do call,
Please solve this issues,
Contact : [protected]...

Inspite paying advance subscription i cannot enjoy cable tv, due to
1. Technician are arrogant and not satisfying customers problems
2, at time of installation box was checked. Suggested to purchase
Remote, which was purchased
3. On day of first visit of technician power was on setup box and now due to bad quality of box
Box is stopped
4. Technician was to visit after 5 minutes to check the problem,...