Hathway Complaints & Reviews

Inspite paying advance subscription i cannot enjoy cable tv, due to
1. Technician are arrogant and not satisfying customers problems
2, at time of installation box was checked. Suggested to purchase
Remote, which was purchased
3. On day of first visit of technician power was on setup box and now due to bad quality of box
Box is stopped
4. Technician was to visit after 5 minutes to check the problem,...

The network suddenly goes down for every day for every day. Hence have all reached multiple times to hathway customer support team but this issue. Over the phone, personnaly and your ivr & customer care team are worst and are total waste of time frustrating too. More over for every small issue these guys take 24hrs for replying on mail and issues is not resolved. I don't know why these simple issues is going wost day by day....

To: consumer complaints dept.

I took gtpl connection around 2 months ago and i have faced internet disconnection atleast 15-20 times. The customer service is appalling and is very unprofessional.

I had to ring gtpl, they take the complaint - complaint number is generated and the internet starts working after 4-5 hours. This way, i have lost nearly a month without internet.
This has become a nuisance because...

We are not happy with hathway's after-service.
On[protected] we de-activated your connection, because i had my younger brother's exams. So we were told to return the router & modem for which we will get rs 1000/- back, as it was taken as deposit money. I have the receipt of that particular date. Ill attach it below.
The name on the account was return wrong. There was a spelling mistake from the time we started our new connection....

I would like to have my full refund as your broadband service and customer service is not acceptable.
Contact no and gtpl no 9898*63.
I have contacted mu local gtpl service provider 5 - 6 times and recently within 7 days this is my second complain again your service.
Last week internet was cut off for 3 complete days.

I would not accept this types of service. Hence, i would like to have full refund asap.br...

Hello
I had 1 year of subscription of wifi with gtpl company.
Everyweek they stop there service. When i call there customer care after complaing they start giving service again.
But this time on 13 july i call them that wifi is not working. They took my complain and gave me complain no. From that day till today they say on call that they will resolve problem in 24 hr. But they dont make resovle our problem.
Now...

It is a matter of great regret that your employees are too careless to solve the problems properly. After submission of my cheque, it is 6th day, i mean almost a week, my account id is not created. On sunday engineer came to set the modem.in modem, lights are not stabled also. Can you say me what's your problem actually?
Please don't make me to move in consumer forum for any kind of legal action.
Regards
Pratyay pathak...

Sir i am totally fed up with the faults commitments made at the time of convincing the customer to get new connection
Same things made to us by hathway sales person named sonu [protected]
The commitments made was 100 mbps speed

I have confirmed several times before getting connections.
When connection provided they show me speed upto 85 mbps over the wire and 65-75 mbps over wifi connections
br...

I lost my business of 20 crores due to non-availability of gtpl internet. The whole company was sitting quite due to this problem and still losing the business. We took the net connection on 15 july and since that time they are not providing continue internet and most of time its of[censored]pto 8 hours. If a company not having internet for 6 hour in day, than what will be loss so its a request to the consumer officer to ask the clarification about...

Account number - [protected]

I paid a rs.1000 cheque in favour of hathway internet on 02/05/2017 for the above mentioned account number. I was promised a plan of rs.1000 for 3 months, 5mbps speed with unlimited data. However i got to know that the plan that has been actually provided to me is rs.661 for 3 months, 5mbps speed with 10 gb data.

In order to get the issue resolved i mailed the company several times...

Hi all, below is the payment message i got from hathway.

"dear customer, your a/c[protected] renewal expiry is today, to avoid interruption, pls pay rs.2283/-*via www.hathway.net oreseva. Pls ignore if paid. Happy surfing!"

As requested i paid 2282/- before due date. Below is the confirmation message from hathway.

"dear customer, received payment of rs 2283 on 15-jul-17 with transaction id - r-8615111."br...

I have paid by cheque on thursday for new connection. But local provider till did not give me the modem and even not receiving my call. Provider's name is rajendra from bangalore, contact no. [protected]. My sbi cheque no. Is 393772. I have paid rupees two thousand four hundred eighty on the date of 12/07/2017. Receipt no. Is 14602.
Please review my complain and solve the matter asap....

Since I bought Plan from last one Month My Internet not working.
I register complaint many times but Not any technician come to resolve the issue.
Here Is the List of complaining http://prntscr.com/fvi9dv.

When Ever I call their customer support they didn't provide proper response and continues telling me the system is down. and put my call on hold for 1hr and cutting my call...

Dear sir/ madam

My account no is [protected] i received a message and call from hathway on 29/04/2017 stating that if i recharge on the same day i will be getting 1 moth subscription extra along with additional gb which has been confirmed with customer care executives, but now renewal has been done for only 3months (2/05/2017 to 2/08/2017) instead of 4 months, i requested to you update the subcription date but billing dept...

I have to shift my internet connectivity. I have been calling service desk for past 15 days. The service request have been raised but not yet served...
Request No. 29062017W714990.

I had to take leaves for their promised dates for connection but they did not turn up... I invited a loss of 15K...

Hello,
I have been facing unacceptable issue with gtpl broadband.
I have taken connection around 14 days ago. After connection i have been issue with connection as it drops - doesn't work half day or full day.
To resolve this issue i have been contacting a local gtpl service provider.
On 11th july 2017, a local gtpl service provider has passed a contact number of gtpl customer service to contact them direct. As...

Customer helpline nos always busy and you get constantly engage tone even after making calls several times back to back or at different time and on different days... My wifi was facing authentication issue which they did not resolve and i have to pay extra and call a computer engineer to resolve the issue. I have always had disappointing experience with gtpl. They never seem to resolve customer issue. They do not seem to respect their customer....

I have an account in hathway broadband a/c : [protected].

I was facing problem with internet seed issue and have called several times to customer care people and given so many complaints but the problem was not resolved.

This problem is occurring on every month but hathway team is not responding properly and daily they are sending account renewal sms 10 times per-day.

I have mailed to nodal officer...

Hathway took 3200 for new connection 07/07/17.Promised an activation within 24 hrs by agent Raju and Srinivas.It's been 5 days.No response.I want to cancel the service. They are not giving money back and not taking my cancellation order. Not even one cable is moved. They say, they'll give money after 30 days. Ref ID[protected]W853845 a/c [protected]...

They charged me 2070 as a "special offer" for 3 months and the internet hasn't worked since day 1 due to a faulty modem that they provided. Their service is pathetic. It took 10 days of repeated phone calls and emails to have an engineer call me. I asked for cancellation on basis that i would get a refund as i have not used their services. However they have gone ahead and disconnected my account and are refusing to refund the amount....