Hathway Complaints & Reviews

Hello team,

My hathway details are below. It's been more than 7 days completed not having internet connection. I got feed up raising complaints and all. I doesn't under stand why u keep customer care number & even commit 24 hours of completing the complaint.

Name = saikanth
Hathway no= [protected]
Address = migh 259, balaji nagar, kukatpally.

Can you resolve my issue as soon as possible...

I have done payment for my broadband services for a/c no: [protected] on 24th june against transaction id: r-8304660

But i have not received the invoice even after multiple follow ups.

The call centre toll free no. Is always busy so you can't talk to customer care executive also.

Pls help as i need this urgently for tax reimbursement purpose.

Thanks
Rahul gupta...

A/c no. [protected], a/c name: santosh gundeti, mr. Dinesh vishwakarma verbally promised me renew the quaterly pack i will give u 2 months extra validity & 100 gb every it means (3+2 months) but still iam not get any extra period & in email he had given (3+1 months) attached email copy this is shows he wants the business by any ways by giving wrong promises i had called so many times relating to extra period but he will not responding i want...

Name : panchal dharmesh natwarbhai
Add : 60, jivandhara society, nr axardham society, shaktimata temple, jamfalwadi, nr ctm cross road, ramol road, 382449
Username : dnpanchal60
Mobile no. : [protected]

Complaint : i have done online recharge for renewal of internet plan of 3m @ 3999 for 7 months on 5th july 2017, money had been deducted from my account and its confirmation also received from pay.in but...

Hathway is the worst service provider that i have come across. For the last six months i'm suffering with extremely poor internet services. I have registered complaint after complaint after complaint. The best solution their incompetent technical team has been able to provide is that i restart my modem and router. I am restarting my modem and router atleast twice a day on daily basis now, and this has been going on for months and months.br...

Hi,

Account number: [protected]

Number: [protected].[protected]

Just to bring our notice. My shifting is not done since 17th of June. Everyday i call your toll free and you guys give some lame excuses.

Are guys want to give the connection or not.

Otherwise refund money.

Your technician who called me yesterday. I have clearly;y mentioned to come either...

I have made a request to hold my account (ac no:1504219) around 8 months back period, now I want to resume my connection but my account shows a due amount. I have used a prepaid connection which stops its services @12 midnight immediately after the renewal date. now I wonder how could I have the due amount.please clear all the unnecessary due bills and resume my connection. I tried calling customer care and she said that billing team would...

I was given application before 8 days for the connection shift on my new residential and last 3 days i take the following to gtpl all executive was just asking as will do it. But after 8 days not shifted. Daily i have lots in my business. Very bad service form gtpl. Not any executive are take the responsibility. I was also paid rs. 560/-charges of chifting. But finaly result is not shifted. Can you please guide us anyown....

Hello Team, We had requested for a new Broadband Hathway connection for the address Flat 302, Aruna Enclave, Megha Hills, Madhapur, Hyderabad-500081 and paid an amount of INR 3443/- on 26th June for 6 months of Hathaway Broadband Internet Service subscription. As promised by Hathaway Team, technician came on 1st July 2017 Saturday for installation. However, they didn't have any tools or equipment to drill or complete the installation. So,...

The hathway internet (Wi-fi) services are unstable, intermittent and i regret subscribing to hathway for internet services. When the month is approaching its end, i am bombarded with messages to pay the subscription amount.
From the date of payment i am provided with good service hardly for 7 days and then the hathway is at regular course by providing intermittent connection.
When i call up its customer care they take up call...

Dear sir/ma'm
I have renewed your Internet service of package MEN UNLIMITED COMBO 512 D 1024 N YRI SUBSCRIPTION which is having 3mbps net speed but it doesn't giving 3mbps speed
My account number is [protected]
Name Sumanbhai gamit
Please solve this problem as soon as possible...

You have the worst ISP in the area. ever since I have taken the connection, I have spent more time trying to reach your people for issues rather than spending time on browsing. Every day one new problem. Highlight is your customer care, after asking all details and going for technical help option, the line gets disconnected. I have all calls recorded which I have made to your sales and wiring executives since it involved multiple follow ups....

I recently got a Hathway connection. It stopped working after 4 days. I have been unable to reach an agent who can think beyond restarting the modem since then. I keep trying to explain that they have a problem with the connection and not the modem (which is working fine when I tested with my neighbours ACT as well), but either they do not have the manpower or they are too lazy to make a trip out to the field. Additionally I have never been...

I made a new connection request on company's website.
For the same A sales executive came to my place and collected the cheque for the required amount and gave me the receipt, assuring me that the new connection will be installed within a week.

However, it is now over 3 months that there is no connection.

Everytime I call the sales representative, He tells me that connection will be done next day, br...

Dear Team,
Few weeks back I took a new internet connection but next day onwards there was a service issue.
Till date same issue is there net goes off for day or two.
I tried to reach there service team but they have only one landline number which no body picks.
So really fed up from the service as daily I have to call them and no body reply.
Name of the internet service provide is Hathway Rajesh multi channel...

My Hathway Broadband account no: [protected]

On MAY 28th of 2017 i launched the 1st complained regarding the speed issues i am facing during evening and nights, they said they will resolve the problem, but the complain was closed with out resolving, after that i called hathway customer service multiple times around roughly 12 to 15 times and launched complaints, each time the complaint was closed with out resolving. The problem...

Effectively having the connection for 25 days 3years

Now, howeverthey dont have good plans i asked exit

But they called 7 times for having connectivity issues in 15days
. There is no permanent solution. Having paid all the money for this month and not able to being exit.

They cheated with a three month plan telling one month free.
For record callcentre people they hire are frauds...

I have recently buy a new connection from gtpl but the internet not working since 2 day but there are no such reply from gtpl. When i call at consumer care they doesn't respond and they have only a recorded voice message that our lines are busy please try after some time. Worst type of internet broadband connection. The problem occur at very soon duration and i will strongly not recommend to any one to buy a new gtpl connection....

“wrost service”
Well know saying "it can’t get worst that this, but we have #hathway #broadband #mumbai which get the worst out the worst
Simple issue with the slow speed, gave multiple complains issue still pending
The call center is pathetic and the manger are worst, the agent don’t transfer the call to them and they don’t call back also
When it’s comes to their escalation team which is “fs team”...

Hi,

I have planned to take your broadband connect and one of your sales executive approached me on 22/06/2017. He said that if i confirm about the connection by 23/06/2017 before 11am then installation will be done on the same day before 8 pm.

I have confirmed him around 9: 15 am and around 11am he came and took the amount. Receipt number is 9339.

In the evening i spoke to the sales executive...