Hathway Complaints & Reviews

They charged me 2070 as a "special offer" for 3 months and the internet hasn't worked since day 1 due to a faulty modem that they provided. Their service is pathetic. It took 10 days of repeated phone calls and emails to have an engineer call me. I asked for cancellation on basis that i would get a refund as i have not used their services. However they have gone ahead and disconnected my account and are refusing to refund the amount.

Hi
This is ramu. I paid my broadband monthly data through mobikwik mobile site. Money was deducted from my account but my data is not activated by hathway. I called hathway helpline center they told we are not merge with mobikwik and we will try solve your problem with in 24 hours. Already 72 hours. Completed still they are taking too much time. And i didn't get any message from mobikwik also.
Please take action on them.

Hello team,

My hathway details are below. It's been more than 7 days completed not having internet connection. I got feed up raising complaints and all. I doesn't under stand why u keep customer care number & even commit 24 hours of completing the complaint.

Name = saikanth
Hathway no= [protected]
Address = migh 259, balaji nagar, kukatpally.

Can you resolve my issue as soon as possible or if not disconnect the connection

Thanks,
Saikanth
[protected]

I have done payment for my broadband services for a/c no: [protected] on 24th june against transaction id: r-8304660

But i have not received the invoice even after multiple follow ups.

The call centre toll free no. Is always busy so you can't talk to customer care executive also.

Pls help as i need this urgently for tax reimbursement purpose.

Thanks
Rahul gupta

A/c no. [protected], a/c name: santosh gundeti, mr. Dinesh vishwakarma verbally promised me renew the quaterly pack i will give u 2 months extra validity & 100 gb every it means (3+2 months) but still iam not get any extra period & in email he had given (3+1 months) attached email copy this is shows he wants the business by any ways by giving wrong promises i had called so many times relating to extra period but he will not responding i want justice

Name : panchal dharmesh natwarbhai
Add : 60, jivandhara society, nr axardham society, shaktimata temple, jamfalwadi, nr ctm cross road, ramol road, 382449
Username : dnpanchal60
Mobile no. : [protected]

Complaint : i have done online recharge for renewal of internet plan of 3m @ 3999 for 7 months on 5th july 2017, money had been deducted from my account and its confirmation also received from pay.in but on gtpl website no any payment shows in gtpl website so gtpl did not renew my internet plan
Here is transaction id: 6494ae2bbd9570b42e5f
I have called many times in gtpl customer care but there is no any taking my complaint and suggest only for wait
How much time i have to wait
This is very very bad experience i had faced
Even i have sent email 5 times to [protected]@gtpl.net but no any reply recieved
Request you kindly look into matter

Hathway is the worst service provider that i have come across. For the last six months i'm suffering with extremely poor internet services. I have registered complaint after complaint after complaint. The best solution their incompetent technical team has been able to provide is that i restart my modem and router. I am restarting my modem and router atleast twice a day on daily basis now, and this has been going on for months and months.

I've called customer care number several times and everytime a ticket is created, someone calls and assures something would be done, but after a few days the ticket is resolved with no solution. I'm back to restarting the modem and router everyday.

The only thing their customer care is prompt at is calling the customer for upcoming re-charge date. Once you are done with recharge, you are back to your sufferings. The worst is no one is coming to even disconnect the system despite raising a complaint for doing so. Unbelievable!!

Around 3 to 4 months ago i was told that both modem and router are old and there is also latency issue from the main box outside on the poo (Whatever it is). But nothing has been done about it.

Please help me with the issue. I have two hathway connections one of them i've refused to recharge because i'm anyways unable to use them and i'm unfortunately stuck with the second one till august. Please take some action against this fraud service provider.

Chirag mehta
[protected]@gmail.com

Hi,

Account number: [protected]

Number: [protected].[protected]

Just to bring our notice. My shifting is not done since 17th of June. Everyday i call your toll free and you guys give some lame excuses.

Are guys want to give the connection or not.

Otherwise refund money.

Your technician who called me yesterday. I have clearly;y mentioned to come either before 10:30 am or after 6 pm. They closed ticket stating customer don't want shifting to be done.

Tech number is as mentioned : [protected].

I have never ever seen such worst service in my life.

This is your Hyderabad nodal number:[protected]

On which no one answers.

I am sick and tired of your pathetic service.

Regards,
Prerit

I have made a request to hold my account (ac no:1504219) around 8 months back period, now I want to resume my connection but my account shows a due amount. I have used a prepaid connection which stops its services @12 midnight immediately after the renewal date. now I wonder how could I have the due amount.please clear all the unnecessary due bills and resume my connection. I tried calling customer care and she said that billing team would get back to me. but I have gained no response yet (cc-billing Req service Id:05072017w804396)

I was given application before 8 days for the connection shift on my new residential and last 3 days i take the following to gtpl all executive was just asking as will do it. But after 8 days not shifted. Daily i have lots in my business. Very bad service form gtpl. Not any executive are take the responsibility. I was also paid rs. 560/-charges of chifting. But finaly result is not shifted. Can you please guide us anyown.

Hello Team, We had requested for a new Broadband Hathway connection for the address Flat 302, Aruna Enclave, Megha Hills, Madhapur, Hyderabad-500081 and paid an amount of INR 3443/- on 26th June for 6 months of Hathaway Broadband Internet Service subscription. As promised by Hathaway Team, technician came on 1st July 2017 Saturday for installation. However, they didn't have any tools or equipment to drill or complete the installation. So, they told that they will keep the internet cables hanging outside the main door and will establish the connection next day when they return with necessary tools. Surprisingly, that next day never came and neither the technicians ever returned to install the internet, on top of that Internet was activated on 1st July and we started facing data charges, lost days in subscription starting from 1st July itself. I called Hathaway Customer Service almost 8-9 times everyday, however they only informed that they informed the local area technician and they can't do anything more than that. They neither could give any guarantee on when technicians will come nor they assured the issue will be fixed. Going by their lackluster attitude and unhelpful nature, I demanded for a refund and informed them that I do not want to proceed with Hathaway Broadband Internet Connection any more. They raised a query with Billing Dept on 2nd July, and informed Billing Team will call us in 24 hrs. This was another fraudulent promise by Hathway as never received any call from Billing Team and still waiting for refund. Hathaway looks like a fraudulent company who falls back on their promises and when asked for valid refund of the INR 3443/- paid as the promised service was never used, they are harassing by not issuing any refund and not even sharing any update when the refund will happen. After reviewing their refund request history on Internet and pathetic customer service I experienced, I'm registering this complain on Public Grievance Portal and request immediate action against Hathaway Company and refund of the money I paid for Hathaway service which was never provided i.e. INR 3443/-. Hathway Registered Account ID : [protected] Hathway Registered Customer Name : Soham Basak Address : Flat 302, Aruna Enclave, Megha Hills, Madhapur, Hyderabad-500081.

The hathway internet (Wi-fi) services are unstable, intermittent and i regret subscribing to hathway for internet services. When the month is approaching its end, i am bombarded with messages to pay the subscription amount.
From the date of payment i am provided with good service hardly for 7 days and then the hathway is at regular course by providing intermittent connection.
When i call up its customer care they take up call and simply say that the issue will be resolved in 24 hrs, in this way in a month i end up calling hathway 3-4 times and this has become a routine whereby the calls to hathway are also charged from rupees 10-15 on one call.

At times even for a day i am not provided connection and when i request them to extend the connection for one day to reimburse the day when connection was not provided they state "we cannot do so". Earlier orders against hathway were passed by hyderabad consumer court where the company had to pay compensation to the complainant.

This is a clear case of cheating public by advertising uninterrupted connection of internet. The company is liable for cheating under indian penal code and is liable to be sued in a court of law.

Dear sir/ma'm
I have renewed your Internet service of package MEN UNLIMITED COMBO 512 D 1024 N YRI SUBSCRIPTION which is having 3mbps net speed but it doesn't giving 3mbps speed
My account number is [protected]
Name Sumanbhai gamit
Please solve this problem as soon as possible

You have the worst ISP in the area. ever since I have taken the connection, I have spent more time trying to reach your people for issues rather than spending time on browsing. Every day one new problem. Highlight is your customer care, after asking all details and going for technical help option, the line gets disconnected. I have all calls recorded which I have made to your sales and wiring executives since it involved multiple follow ups. However for collecting money the person turned out at the very first instance. Moreover your backend team is more irritating, making multiple calls to remind me for recharging the account - something which I am not even satisfied with.

My account # is [protected].
I can be reached at [protected].

I am filing a case in consumer court against you and I need my full money refund.

I recently got a Hathway connection. It stopped working after 4 days. I have been unable to reach an agent who can think beyond restarting the modem since then. I keep trying to explain that they have a problem with the connection and not the modem (which is working fine when I tested with my neighbours ACT as well), but either they do not have the manpower or they are too lazy to make a trip out to the field. Additionally I have never been able to reach an agent before 8 AM on their so called 24x7 care lines.
I honestly think this company does not care about their customer experience and service quality and also has no clue how to manage their employees - who are leaving posts unmanned and taking work avoidance steps instead of taking care of their customers properly.
I have also called 4 times to request for disconnection without being able to get through to anyone - so I have put it in the text for a service request and shall stop paying the bill and disconnect formally when they call about this.

I made a new connection request on company's website.
For the same A sales executive came to my place and collected the cheque for the required amount and gave me the receipt, assuring me that the new connection will be installed within a week.

However, it is now over 3 months that there is no connection.

Everytime I call the sales representative, He tells me that connection will be done next day,

When I called the company's helpline number.

They said, they cant do anything as there is no phone number registered.

When I asked for the refund I was told connection will be done.

PATHETIC COMPANY.
IF THEY ARE UNABLE TO PROVIDE NEW CONNECTION AFTER TAKING PAYMENT, I WONDER HOW DO THEY MANAGE AFTER SALES.

Dear Team,
Few weeks back I took a new internet connection but next day onwards there was a service issue.
Till date same issue is there net goes off for day or two.
I tried to reach there service team but they have only one landline number which no body picks.
So really fed up from the service as daily I have to call them and no body reply.
Name of the internet service provide is Hathway Rajesh multi channel (p) ltd
Address is shop no 3 Manish makrand building, plot no 158, sector 14, kamothe, Navi Mumbai 410209, contact No[protected],
Kindly do the needful.
Thanks & Regards,
Neeraj Bisht
[protected]

My Hathway Broadband account no: [protected]

On MAY 28th of 2017 i launched the 1st complained regarding the speed issues i am facing during evening and nights, they said they will resolve the problem, but the complain was closed with out resolving, after that i called hathway customer service multiple times around roughly 12 to 15 times and launched complaints, each time the complaint was closed with out resolving. The problem is, in day time speed it good, during evening and nights i have speed issue, i mostly use internet at nights after coming from office. I am suppose to get 50Mbps but i hardly get 2 to 3 Mbps, with out proper speed i cannot do my office work. i have already prepaid for 6 months plan. So today i called hathway (June 29 2017) and asked them to disconnect and refund my amount because they were not able to resolve the issue. They stated that they cannot refund the amount.
Because of the poor internet service i have faced performance issues in my work.
I Have all the call recording of all my complaints.

The service given by hathway to consumer has to be questioned.

Kindly, Solve the issue.

Effectively having the connection for 25 days 3years

Now, howeverthey dont have good plans i asked exit

But they called 7 times for having connectivity issues in 15days
. There is no permanent solution. Having paid all the money for this month and not able to being exit.

They cheated with a three month plan telling one month free.
For record callcentre people they hire are frauds they promise offers that are not there.

. I am really perplexed as to why did i opt for such an idiotic service. I have already started intimating my fnf to avoid these scam people who will take money and offer great things and ultimately provide nothing.

From 2years of the close request, they are calling and sms sent.
If harrashment is your busines model rot in hell!
In this competitive world

I have recently buy a new connection from gtpl but the internet not working since 2 day but there are no such reply from gtpl. When i call at consumer care they doesn't respond and they have only a recorded voice message that our lines are busy please try after some time. Worst type of internet broadband connection. The problem occur at very soon duration and i will strongly not recommend to any one to buy a new gtpl connection.