Hathway Complaints & Reviews

Hathway — Worst connection spped

2 Reviews
Sr Srinivas Ramanujan on Sep 14, 2015 Submit a Complaint
I have taken 50 mbps internet connection from Hathway. My Id is [protected] For the last SIX months I am getting 1 mbps speed . I have complained many times at the helpline and my coplaints nos are 26062017w670800, 24062017w649141-1 but no action has been taken to rectify the issue. Every 3 months i am paying...

Two months back I called hathway executive (Mob: [protected]) regarding my hathway payment and also I told him that I am going to shift to a new location, he told me that we have services on my new location and after confirmation I recharged my hathway account for three months now when I called hathway for shifting my connection then they told me that we don’t have services at your new location and now they are not disconnecting my connection...

My hathway connection no. [protected] is down very very frequently. Requires calling up the call centre which gives a busy tone mostly. This time the connection is down for over 3 days. All customer care executives are busy for 3 days. The stupid app doesn't accept the complaint. And the feedback form on their website also doesn't work. I am totally fed up with this connection. No point in having a useless broadband connection which doesnt...

Since i have installed hathway broadband for the last 25 days i have received barely any internet and after complaining some 20times no technician visits or response to solve the issue.
They go on migration with no internet for 5 days and no respect for the customer.
And because of their poor customer service i requested them to close the connection they said we will not refund the money.

Hathway is a complete...

I have given a request to disconnect my account since last week & they told me a service person will come & pick up modem and remove cable wiring but to my surprise they are not even coming for that, i mean what shall i say they keep on calling to offer new plans but they dont provide the service & speed & always there is technical issue & i am fedup of that & now they are asking me to come in office & submit modem but what about removing...

We are using hathway broadband from last one year and everytime we raise a compliant, we get an message after 3-4 hours that the issue has been resolved without any resolution.

Now also we are facing same issue. We are facing intermittent issues with the broadband and raised a complaint. They have closed the complaint as resolved. Please help us....

I have applied for my hathway internet connection transfer on 5th june in pune at my new address but it has not yet processed. Hathway is providing worst facility. My account number is [protected] registered in the name of prateek gupta. They are always telling that it will be done in next 24 hours and then nothing happened. I do not know how to deal further in this matter. Please help me out as they have already charged for 3 months subscription...

March 17th i requested for new hathway broadband connection, on the time of payment i wished to opt monthly payment, but the sales person asked me to pay for 3 months so i will get a month free, ie if i pay for 3 months i will get service for 4 months.. So i agreed to pay for 3 months and paid by cheque, 18th i got the connection installed, even on that time i confirmed about the offer with that person, he called and asked someone he says...

Refer following service ids regarding request of my hathway broadband connection relocation. My account no. Is [protected]

Service ids -
07062017w422415
13062017w495148
18062017w566751
18062017w568888

As you would notice, i have made several requests regarding relocation (Refer above service ids) but every time my complaint has been resolved without any resolution.

First...

Due to less providers in my area, i have to go with hathway and its been 6months. The story goes the same way every month that your internet will work for 15-20days at max. But now this internet issue increasing as this month my plan started from 8th june and i recharged it. The internet is not working from 8-12th after complaints and there tat is 4hrs. Now on 19th june same thing happened and the best part is they only have the cx service...

Hathaway has no ethics and are cheats
I had taken a new connection on 15/6 and paid in full (Rs. 6208 for 6 months). Got my connection on 17/6 after struggling 2.5 hrs because the office team provided wrong information to the guy who came for installation and poor guy standing here calling so many people and after 2.5 hrs the same got resolved and i missed my important meeting due to this delay. And they don't even care to say a sorry...

No wiring, no connection
I use to complete and they used to close.
No single call, no answer-why my complain is close, fake promise's.
Never recommend any one for this # service.

From 29 of may i am fight for my money refund and they charge the police everyday. From 7 days -15days-30days and now its 45days.
Truly hathaway people are # children's​...

I, k. Hanumantha rao, am having broadband connection vide consumer account no:[protected]. Since afternoon today we are getting disturbance and double voice in the sites like youtube. We mostly used site is, the cinebay.com for viewing missed tv programmes and old movies which is not available today, instead, message alert showing that"dot compliance... Contact internet administrator..."
I request you to please rectify immediately....

Totally a great #. I don't even recommend their services. Please all customers move on to airtel or bsnl or jio broadband. I heard that hathaway is investing 500crores in chennai. I bursted into laugh... Becoz they don't even have a working data center that can provide broadband connections. Plan is 1000gb and promised speed is 150mbps. My friend trolled them. Yes. Its jus a fake plan. Your speed will be 10mbps and you won't...

Dear sir

I am the new user of hathway broadband,
My hathway account no. Is - [protected]
I face many problems regarding the connection and i am not at all happy with your services.
There is no systematic way to solve the problems. I am using your hathway from 2 months. Initially i have chosen your intex3 plan (15mbps upto 200gb and after 2mbps unlimited). As i have completed my 1 month i have renewed my...

Sir,
I took hathway connection on 14th june 2017 for 1 month at a cost of 1615.
They installed the broadband on 15th june 2017 at 1pm. At the time of instllation i checked the speed at speedtest okhla it was 27 mbps. But after about 1 hour of installation it was less than.5 mbps. On calling the customer care i was told it is normal.
I contacted the person of hathaway who registered me but he too consoled me that he will...

My billing day is every month 10th. I paid 3months advance.

On june-10 it will get expire. On june-7 got a call from custome care offering another plan for 6 month then i asked him about the payment.

He said you can pay now but it will get effective from 10-june only, after getting the confirmation i paid the amount through online but the date it was reflcting as 7-jun only.

From 7th june to till...

Since last 10 days, daily i raised complain regarding my internet services is not working and they told me that thier technician will come within 24hours but they never come to my home solve this issue and on next day morning they close my complain and sent me msg that ur query resolve...
I can say that they never respond/attend customer problem properly...
I have raised my 1st query on 4th june and still didn't get proper solutions...

I had take a hathway broadband connection in bangalore and paid the amount. There was a balance amount of rs 550/- by hathway which siddheswar had promised to return by next day. He had mentioned the same on hathway bill. But its been 4 months. I have not received my balance amount. When i call hathway customer care they dont respond and keep the issue pending. When i call siddheswar, he threatens and warns me. He is not returning my balance...

Hi.. It was 8days long.. Mine hathway card is not working... And i used to call the hathway operator but... They say wait for sometime.... How long does i wait... And they say u have to submit aadhar card... To activate it... Hmm i was disbelief... Is the way of convenience.... Is it the way of talking.... Please whenever i used to open it shows.... Please call your cable operator/[protected]@y office to subscribe to this channel (4)...