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Hathway Complaints & Reviews

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Updated: Feb 2, 2026
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S
Shivam007009
from Pune, Maharashtra
Jun 6, 2017
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Address: Pune, Maharashtra, 411057
Website: www.hathway.com

I have got my hathway broadband connection on monday 5 may 2017 parallel to this i have paid the full amount online rs.3800. But up till now my internet connection is not activated. I have called the engineer multiple times but no response.

When i called the customer care they responded me by saying that the activation takes 7 working days, while the sales guy has said that the activation will be done within an hour of payment.

I also asked the customer care representative named asif sayyed, to kindly connect with his senior who can understand my problem and his response was that he is busy in his work and you cannot complain to him.

This is the worst experience i have ever had. The local service providers are far better that these big names.

I am stuck with only a hope to get my activation been done.
Hathway customer support has been notified about the posted complaint.
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    sachu0290
    from Pune, Maharashtra
    Jun 5, 2017
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    Address: 411036
    Website: www.hathway.com

    I had contacted the person from hadapsar branch pune, his name is harshal. He took the payment rs. 2931 and not given any connection yet.
    When i asked him he said he will give the connection in few minutes. This is happening from last 3 days. Sometimes nobody picks the call.

    I want this to be resolved as soon as possible otherwise refund my amount.
    Hathway customer support has been notified about the posted complaint.
    I am a user of Bolpur Santiniketan, West Bengal. I have been suffering poor cable connection. I was informed local cable operator, but he is not take any steps regarding this problem.
    So, I request to to take n/a as early as possible.
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      S
      Star9 Live news
      from Hyderabad, Telangana
      Jun 5, 2017
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      Address: Rangareddy, Andhra Pradesh, 500068
      Website: hathway

      Dear sir we are recently shifted our home from Shaikpet Dhargha to LB Nagar Hyderabad Our set box is not working and it ill shoe\w contact the hathway office or cable operator we contacted our operator but he is saying it is not activating and it will not work in our area so kindly activate my setup box

      My Setup box no is[protected]
      do the the needfull ASAP
      Hathway customer support has been notified about the posted complaint.
      Jun 05, 2017
      Updated by Star9 Live news
      Dear sir we are recently shifted our home from Shaikpet Dhargha to LB Nagar Hyderabad Our set box is not working and it ill shoew contact the hathway office or cable operator we contacted our operator but he is saying it is not activating and it will not work in our area so kindly activate my setup box

      My Setup box no is[protected]
      do the the needfull ASAP
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        U
        Uttam.akki
        from Gudivada, Andhra Pradesh
        Jun 4, 2017
        Resolved
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        Resolved

        Address: Hyderabad, Andhra Pradesh, 500020
        Website: www.hathway.com

        I had paid amount of rs 2000 towards hatway on 30th april 2017 broadband connection account number :[protected] they had not given me any connection i have given a request for refunding the amount they are not taking any action since 30 days instead they had created new account
        Account number: [protected] and charged me extra 2000 rupees, they are telling that the old account is being disconnected and i had not received any refund in my account. Please help me. My name is uttam kumar
        Mobile number is:[protected]
        Jul 8, 2017
        Complaint marked as Resolved 
        Hathway customer support has been notified about the posted complaint.
        Verified Support
        Jun 06, 2017
        Hathway Customer Care's response
        Dear Sir,

        we apologize for the inconvenience. An executive will get in touch with you ASAP.
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          M
          mehrotra001
          from Vadodara, Gujarat
          Jun 3, 2017
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          Address: Vadodara, Gujarat, 390023
          Website: Republic News Channel

          Dear sir,
          Connection details: fcbc skhh, mq1246284, mac: 34bdfa5743af,
          Recpt. No: 848108 (April~march, 2018), cq nno. 000070

          On what ground, ur not airing this "free 2 air" channel?

          From:r. N. Mehrotra, c-80; saurabh park, vadodara-390023.
          If this channel is not started, i will lodge complaints with higher authorities 4 ur arbitratory decisions and 4 forcing us 2 pay 4 'free channels" also.
          Mehrotra[protected]& [protected])
          Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
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            N
            NiraliVora1245
            from Ahmedabad, Gujarat
            Jun 3, 2017
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            Address: Ahmedabad, Gujarat, 380052
            Website: www.gtpl.net

            Hello,

            I am using GTPL Cable and WIFI Internet. Both are not working good.
            But GTPL cable is worst.

            First incidence - local GTPL guy came and collect 3 moths payment. and after 15 days our cable connection was cut off because he run away with payment. we tried on his mobile no # [protected] but it was switched off.

            After that i want to the Ghatlodia GTPL office and paid money for my cable - staff of this office is very bad mannered and uneducated. so sorry to say like this.

            then our cable was not working - like one day it's working properly and next 4 days it 's stuck. so we decided to remove GTPL so we asked them to submit their set up box and refund my deposit amount. they denied to do that and after that i sent mail on [protected]@gtpl.net - @ 10th may 2017, they ask me to keep some patience. now they event don't reply me for my mails. i have mailed them many times.

            GTPL Internet is also not working we complained but they told me - "Avu j Chalse"

            Dont have any solution.
            Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
            Jun 05, 2017
            Updated by NiraliVora1245
            One more steps - That local guy cut my GTPl internet connection because i complaint against them.
            Now please contact me what i should do otherwise forcefully i have to take some action.
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              A
              altaf patni
              from Mumbai, Maharashtra
              Jun 1, 2017
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              Address: 400003
              Website: hathway.com

              Sir/mrs i had paid money 2287/- 7day before your executive mr ajinkiya had promised me to activate line in 2 ur on 7:30 24th may 2017 same time he collected cheque number (648215) no services rare activated i had also given a complaint to nodel officer mr vijay 48hr gone no services activated i said to refund my money back mr vijay replies me i can't do anything for refund so if i can't get my money back i have to do some legal action towards hathway broadband company.
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                A
                Amol lewis
                from Ajmer, Rajasthan
                May 31, 2017
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                Address: 500029

                Are you thinking customers as fools... I have paid 2100 for 3 months subscription but there is no technician, no executive responding.. Pathetic after sales service no proper response from the hathway..surely will go to court soon and file a lawsuit against you.
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                  S
                  srinivas siripireddi
                  from Bengaluru, Karnataka
                  May 31, 2017
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                  Address: Bangalore, Karnataka, 560100
                  Website: www.hathway.com

                  On march of this year I was contacted by hathway broadband that if I renew my subscription for three month i will be eligible for an offer called Ugadi offer where I will get extra 350 GB per month and a month free so i renewed my subscription for three months and I was provided with the extra 350 GB for the first two months now in the third month they are saying I am not eligible for the offer and they cant provide me with the extra 350GB . I request either a refund or extra 350 GB as specified in the offer.
                  Hathway customer support has been notified about the posted complaint.
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                    M
                    mani26june
                    May 29, 2017
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                    Address: 560042
                    Website: hathway.com

                    I have recharged for 5 months broadband, but within 3 months my account got suspended,

                    Recharge date : feb 24-2017
                    Suspended date: may 25-2017

                    Validity till: 25 jul 2017

                    And no response from them, a huge fine need to be imposed on them, and my account should be activated asap.
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                      Pradeep4541
                      from Bengaluru, Karnataka
                      May 29, 2017
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                      Address: 560036

                      Mobile No: [protected]
                      Area: K.R.puram, Ayyapa Nagar, Kohihalli Main Road.
                      Hathway cable not working from the past 1 month. Local cable TV operator is not responding the calls. Replying the same answer, that sending people in 10 mind since one month. Operator contact no: [protected]. Kindly check and revert back tomorrow mail ID at [protected]@gmail.com.
                      Hathway customer support has been notified about the posted complaint.
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                        R
                        Rajapandian Last
                        from Bengaluru, Karnataka
                        May 29, 2017
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                        Address: 560068
                        Website: hathway.com

                        My internet is not working. It was not working from Friday Evening then i checked balance, it was showing -2rs then i have paid money (around 3443 for 3 month).

                        but internet is still not working. I called customer care they are saying account and mac details not available (called 2 times).No response after that. Checked my account in portal and my balance is -3445 rs. please check and let me know the status.
                        Hathway customer support has been notified about the posted complaint.
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                          Nitesh Sisodiya
                          from Surat, Gujarat
                          May 29, 2017
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                          Address: Ahmedabad, Gujarat, 380004
                          Website: Gtpl.net

                          1. Cimplain not resolve and send me mesg on mobile your complain is resolve. 2. Technical peroson home visit at 8:05 pm on night 25th may 2017 (This timming is right for home visit without any inform and at homes availabe girls and ladies are availabe who is resposible any think happn.) look in to this so poor service.

                          3. Technician visit and then after not taken problem instrument and go away. His not come to again.

                          So after this exp. Not to joiinig to gtpl
                          Please refund remainning amount and dissonect conection. So poor

                          So bad experience.
                          Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
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                            W
                            Wth
                            from Hyderabad, Telangana
                            May 28, 2017
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                            Address: Hyderabad, Andhra Pradesh, 500016

                            Our building has been monopolised by Hathway for cable connection and I have been using it for about 10 years now. However, since last year, the quality of service has totally gone to the dogs. They have hiked up the price twice in one year. We pay for the service, but most of the channels don't play smoothly - the channels keep scrambling, with a lot of noise, voice and video lags and constantly goes off air with the Technical Problem message coming up.
                            Since last Saturday (May 20) I have been seeing the Technical Error message on most channels. I complained to the contact person on May 22, he came and checked on May 24th and said only I seem to be having the problem. He promised to come in two days time to rectify the issue. It's been 4 days now but there is no response from Hathway. The problem continues but there is no effort from their side to resolve the problem. I am tired of putting up with such poor service. We consumers are taken for granted in India. It is only here that cable companies and mobile operators can get away with poor service and we end up paying up and still not getting proper service. There should be some new rule where we will get discounts when they fail to provide accurate service. When they are at the receiving end hopefully they will improve the quality of their service.
                            When I refuse to pay the full amount the following month because of these repeated problems, I am told that I will have to make full payment even if service provided is not up to the mark. Channels like Sony are not coming at all although it is part of the Rs.250 package.
                            I am a working parent and am not at home all the time, so I do not want to spend a lot of money per month for cable TV when I hardly watch a lot of TV. Otherwise. I would have opted for the other dish TV options which are more expensive.
                            What action can be taken against Hathway Cable TV Hyderabad for the shabby service they give? Please guide me so that I can take action accordingly.
                            I have attached a video of Zee channel on which the movie Dangal is playing now. You can see how bad the relay is.

                            Regards,
                            Nithila
                            Hathway customer support has been notified about the posted complaint.
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                              Vinayakabhat
                              from Bengaluru, Karnataka
                              May 28, 2017
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka, 560100
                              Website: www.hathway.com

                              Hi,

                              I have hathway broadband connection from 2 month. For every month we are facing issues more than 10 days/month. When we register complaint against issues customer care support will responds very late. They will mention by 24hrs it will be resolved, but they are taking more than 20 hours, some time more than 3 to 5 days. If 10+ days we will unable to use, then how our subscription will worth? And they will not refund money/data forward for those days.
                              Please consider it as a high priority issue & take a strict action on hathway.

                              My details :
                              Shivakumar patil
                              Hathway a/c number : [protected]
                              Mobile : [protected] / [protected]

                              Thanks,
                              Shivakumar patil
                              Nov 20, 2018
                              Complaint marked as Resolved 
                              Hathway customer support has been notified about the posted complaint.
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                                Biswarup Bhattacharya
                                from Kolkata, West Bengal
                                May 25, 2017
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                                Address: Kolkata, West Bengal, 700099
                                Website: www.hathway.com/Broadband

                                Date of incident: 14-May-2017
                                Account number: [protected]

                                After submitting the "Get New Connection" form online, an agent came to our house and explicitly stated that they can provide a broadband connection and took 3 months advance deposit. But later, their technician told laying the line is not possible in our location as the nearest hub was far away or some such dubious reason. This is even after the agent who took the cheque had told clearly that laying a line will not be an issue at our location. But by the time the technician told this, our cheque had been encashed by them eventhough they themselves told laying the line is not possible. No idea when refund will be given. They are generally not reachable by phone.
                                Hathway customer support has been notified about the posted complaint.
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                                  S
                                  sardeep sidhu
                                  from Delhi, Delhi
                                  May 25, 2017
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                                  Address: New Delhi, Delhi, 110075

                                  I am so frustrated with the service of your team and the DSA agent in Delhi at safdurjung, one guy came to my house and he offered me with the service on 19th Feb 2017 and he took a payment of 2700/- from me and post that no one turned up and i had tried calling them so many times but no one responded back and than i have registered a complaint on your customer care and asked for refund and they have cancelled the account number and lodge the complaint one month ago and said that you will get your refund via cheque but till date i am following but no one is ready to give me the exact status of my money which that fraud Mr Vikas took from my house, his mobile number is [protected], i have made the payment through credit card and till date no reply neither from this guy nor from customer care, I am totally pissed off with the stupid service of hathway, this happen with me twice and i dont want to use the service of this company in my life and i will also ask my society to close all the connection of hathway with immediate effect. I am mentioning this complaint for the last time on your website after this i will go for legal suite against this company and publish the same on facebook and tweeter.

                                  Detail is as follows :-
                                  Best residency apartment
                                  A604, plot number 1, Sector 19B, Dwarka New Delhi.
                                  [protected]
                                  Account name is Jasmeen Bains.

                                  Last time asking if you will refund me a payment within this week than fine otherwise will be tough for hathway to handle my anger.

                                  Regards
                                  sidhu
                                  Hathway customer support has been notified about the posted complaint.
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                                    deb_testing
                                    May 25, 2017
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                                    Address: Bangalore, Karnataka, 560037

                                    Few Channels are not working and there is lot of disturbance on few other channels. Please contact [protected].
                                    Tried to contact local operator, but they are not picking the call and when they pick the call, just trying to avoid.
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                                      veertemple
                                      from Mumbai, Maharashtra
                                      May 23, 2017
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                                      Website: Www.hathway.net

                                      My acc no [protected] registered name (Vision earth realtors)
                                      From last saturday my router is showing offline and i have only one internet connection i had called to hathway customer support too many times all the times they r lying that they will send technical man to the office from saturday they are committing same false promises after calling too many times no one visited to my office yet now i get very dissapointed very un sattisfied plzz do the needfull as soon as possible

                                      Thanks
                                      Vaibhav vishwakarma
                                      Hathway customer support has been notified about the posted complaint.
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                                        Deepak A Shah
                                        from Mumbai, Maharashtra
                                        May 23, 2017
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                                        Address: 400067

                                        The internet connection is not available for last two days. When contacting the customer care services, getting the recorded message that due to technical snag, the service is disrupted.
                                        For past two days getting the same message. No other message, how it will take to resole and when the service will resume.
                                        I have sent the email also to this regard but no reply so far.
                                        The business is effected to a great extent without internet service.
                                        Would like to get the conformation that when the service will be resumed?

                                        Deepak shah

                                        Customer id no [protected]
                                        Hathway customer support has been notified about the posted complaint.
                                        I suffred from this hathway service which is never provide good to custmer., , ,
                                        I called a lot of time to custmer he ignored me..
                                        If you are anable to give better service to us then you can take your box return. I am not your servent for taking care of your box, ,
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