Hathway Complaints & Reviews

Hathaway person collected Rs.1950 as setbox and activation charge saying 3 yes warranty for set up box and not given any even requested bill for many times.
Now set up box damaged because his high voltage from his cable due to lightening.
Now he refusing to give either purchase bill to set up and free service.
He taken setup box and returned it back.
I don't want his service and need my advance and setup box amount....

Inspite paying advance subscription i cannot enjoy cable tv, due to
1. Technician are arrogant and not satisfying customers problems
2, at time of installation box was checked. Suggested to purchase
Remote, which was purchased
3. On day of first visit of technician power was on setup box and now due to bad quality of box
Box is stopped
4. Technician was to visit after 5 minutes to check the problem,...

I am writing this letter with a view to register a complaint against hathway broadband services on extorting money from customer post service disconnection for customer id numbered [protected] on[protected] by request. It is disheartening to note their negligence in service with umpteen flaws right from the service request raised by me with hathway customer care to confirm my termination back-dated on dec’16 to the routine/annoying calls...

Hello Hathway Team,

Its almost 10 days now i had renewed my exsiting account and still i am facing connectivity issue from day 1 and speed issue is also not resolved till now.
Everyday i call for this on customer care number but i did not get any solution for my issue and problem.
Request you to look into this on high priority....

Hi
Team this is mahesh, my hathway account id [protected]. Today dated 18-05-17, i call to hyderabad customer care[protected] for 3 time and i speak with 3 agents. Now one resolve my issue and disconnect call. I called from different number i. E. [protected].
Every it is happening from your cc.
Now one is resolving the issue.
In every month atleast 3-4 days we are facing for internet when we are making call to...

My internet is not working and when i called the customer care but they never response. They are having all illiterate staff. These guys don't know how to talk with the customer. I called them four times and they cut the call four times. And every month they call hungry and say give my money for the internet. Now i don't want hathway anymore i want my security
My internet account no.:[protected]
My registered mobile no.[protected]...

I am subscribe for 3 years from the 1st month we are not getting proper connectivity and we are compalain lots of time with customer care and nodel office at ahmedabad and appellate officer regarding this issue and since 12 months my connection totally disconnected and we complain for this many times but every time they tell me that wait for 10 days we can resolved this complain or refund your money but they doesn't refund my money of start...

My Internet connection doesn't work properly and I have to make call everyday to raise this concern to the customer service, But still there is no positive response, Its been one month, Every morning I have to remind them about my concern. Pathetic Customer service....

We are providing technical support to our clients and we have taken hathway broad band. Hope you understand how important is internet for us to provide remote assistance to our customers.

Recently we have been facing issue with hathway broad band. It's been a week and we have give many complaints to fix it at the earliest. Every time they say it will be resolved in 24 hrs but even after a week the issue keep on persisting....

I am of a customer of hathway broadband service. The internet connection is not continuous it stops working and start working for 5 minutes and again stops working. I contacted the help liners. The service was not toll free, plus at the beginning there is 2 min advertisement. After connecting the call they ask us to wait so that they can check the problem this continuous for three to five minutes. But finnaly the service is not provided....

Account Number [protected]

Hathway Team,

You are cheating your loyal customers with fake messages. On 30th April, I got message stating FUP350 for 3months +1month extra offer for Rs.3493 where offer resembles for only that particular day.
I paid the amount on same day ie.30th April, with help of your Customer care executive, Receipt No. R-7575289.

Where my current plan Thunder4 50Mbps Blr...

Your service for customer is very poor. After a 10 min some excutive comes on the phone. Everytime recorded voice give the message. Your excutive is asking many questions before listening our request. You are giving false promises when we choose your broadbandregarding sevice and speed. As my plan is of 2mbps speed but i am getting hardly 0.55 mbps speed after 9 pm so who will pay for it or how you will compansate my problem.
Keep...

I have booked for a connection in hathway the agent named senthil (Contact number [protected]) had collected the check and he told its not possible to do with check so give me half of the payment we asked check but he told after doing full payment next day he will give butt he got full payment and next day onwards he didnt took the call i have checked either he did payment or no by calling custamer service they told we didnt paid the payment...

I have purchased hathway set top box from my local cable operator and after installing the same I am not getting all the channels and there is so much distortions in the display of the channels too. I have complained couple of times and the problem not got rectified. Every time when ever I call to my cable operator he will be very harsh and he will say why you are always complaining and the way he treats the customer is too worst he wont...

I've raised many tickets on hathway site for cancellation of my subscription.
The tickets show resolved but they keep calling me during office hours asking me to pre-pay for continuation of services or asking why i cancelled subscription.

Ive clearly mention in all of those tickets why i cancelled subscription. And i will repeat here: because the connection is horrible speed is bad and customer service is just non existant.br...

I am a hathaway hd subscriber since march 2017 and it has been extremely unpleasant. I have never been able to watch the channel i want to watch only the channels that are available at that point of time which also works for a few minutes and then gone. I subscribed for hd all channel and even though i am paying 25 rs extra to the cable provider i have the [censored]est service. Some 10 channels works and others show technical problem. Some show...

I have applied for hathway broadband connectivity directly Hathway executive (Senthilnathan - Chennai) at Neelankarai, Chennai. I have subscribed for monthly plan (156 mbps) and paid a total amount of 1570 rs/- on 25/april/2017. Till date i didn't get any connectivity, i have called to hathaway customer care and spoke to the concerned team and senior team and expressed my concern still no luck and got a generic answer from all that "they...

Network is slow youtube videos total Bafaring...

I want to cancel my subscription on hathway, i've been looking through the site but theres no place i've seen where i can cancel my subscription. Ive raised ticket but they just get closed with no form of communication that its been resolved or my subscription cancelled. I will need confirmation of cancellation.

Needless to say i'm cancelling subscription and moving to act because the connection quality is hopeless and service...

I have applied for hathway broadband connectivity directly at hathaway outlet at cv raman nagar, bangalore. I have subscribed for 3 months plan (80 mbps) and paid a total amount of 3450 rs/- on 20/april/2017. Till date i didn't get any connectivity, i have called to hathaway call center -[protected] and spoke to the concerned team and senior team and expressed my concern still no luck and got a generic answer from all that "they have escalated...