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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Feb 2, 2026

Complaints 6949

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2007

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4942

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Hathway reviews & complaints page 249

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Address: Bangalore, Karnataka, 560093

I have applied for hathway broadband connectivity directly at hathaway outlet at cv raman nagar, bangalore. I have subscribed for 3 months plan (80 mbps) and paid a total amount of 3450 rs/- on 20/april/2017. Till date i didn't get any connectivity, i have called to hathaway call center -[protected] and spoke to the concerned team and senior team and expressed my concern still no luck and got a generic answer from all that "they have escalated to back-end team". I have done my 7th followup on 26/april/2017 and spoke to a senior guy, he promised me that he will get the work finished, but no progress.

Today i could see a surprise in my mail box that hathaway has sent me "internet invoice no 38648824" with "account no. 1662022". There it was reflecting period recurring charges - 30/4/2017 - 29/07/2017 & bill due date-08/05/2017.

This is the worst part that i could not understand, how can i get invoice with bill date starting from 30/4/2017, without even giving me broadband connectivity (No cable was laid, no installation was done, no wifi router was given, no user credentials were provided).

I called again to call center-[protected] and with huge difficulty i spoke to a senior executive - farheeh (Or farheen i could remember), she told me as old story "that she will escalate to back-end team". I tried reaching hathway engineer siddarth - [protected]. Each time he cuts the calls and no clear response from him. This show what kind of integrity you have towards customers.

Need help and justice to be done on this

Receipt no: 1624, 80mbps
Internet invoice no 38648824
Account no. 1662022

Thank you,
Sriram s

Hathway customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110005

Website: hathway.com

Hi this is regarding a connection of hathway broadband services.

Few days before i called to [protected] (Hathway representative) and asked him to collect the money to restart the connection. He came after 20 mint of phone call.

He took my money from me and gave the receipt for the same and gone. I tried to start the wifi connection. But i wasn't able to access the internet.

Then i called on the same above mentioned number to arrange the executive. He promised that the executive will be there before end of the day... Till now no executive came and even no call received from above number. Yesterday i got received the calles from mumbai customer cate executive. And they said that they have resolved the problems from thier end

I would request you to please do some thing in it so that i can be answer my family of what i have paid to them.

Hathway customer support has been notified about the posted complaint.

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Address: 421003

I do not hathway connection any more.Thanks

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Address: Ranga Reddy, Andhra Pradesh, 500050

Website: Hathway Cable & Datacom.com

I bought a second hand set top box, which i checked online is registered in another area, now for activation in my area cable operator is charging me 1050 rs for reactivation and he is insisting for old owners address proofs..
Now i am in problem can anybody help/suggest.

My card no[protected]
Please suggest me
[protected]

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Address: 382330

I have paid my GTPL bill for yearly package on 30.03.2017 my cheque clear in my bank a/c. But I have refund required for personal work then I have mail for refund or convert monthly package instead of yearly package & refund balance deposit mail to GTPL

But reply for GTPL is not refund policy in his organization, then I have read all policies of GTPL which is available in his website but not mentioned this type of policies (Terms & Condition, MOP & Application Form) which is mentioned in his mail. I have send all policies soft copy to GTPL through mail which is available in his website.

Also I have mail copy to his Ahmedabad nodal officer but nodal officer still not reply regarding this. And the person who have reply me same mail regarding his organization policies mail to me.

Last 12 days I have send two mail but no reply by GTPL.

I have complain because of GTPL do not harassment other person same as me.

I have required refund and compensation as well as file complaints against GTPL for mentally harassment to me.

Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.

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Address: 411054

Account no. [protected]

Hi team,

After several complaints for refund process, your team has approached us on 20th march. And now its 26 th of april... Still we didnt receive our refund. This thing is continuing from 6th december, 2016 (The day we discontinued the service).

Can you please tell me when are we going to get our refund and the exact date of refund as its been 4 months we have discontinued the hathway service.

It is very unprofessional. I will definitely not recommend this connection to anyone.
Revert back asap and stop harassing the customers.

Hathway customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500072

Hi Team, I have purchased hathway set top box from my local cable operator and after installing the same I am not getting all the channels and there is so much distortions in the display of the channels too. I have complained couple of times and the problem not got rectified. Every time when ever I call to my cable operator he will be very harsh and he will say why you are always complaining and the way he treats the customer is too worst he wont listen to us at all. Please take this complaint as a serious concern.
My operator Details:
Sai Bhanu Communications(IN Cable), 6th phase KPHB colony, Kukatpally, Hyderabad. Telangana. 500072
Phone number:[protected]
Address:
Address: KPHB 6th Phase Rd, BHEL HIG Phase 2, K P H B Phase 6, Kukatpally, Hyderabad, Telangana 500072, India

Hathway customer support has been notified about the posted complaint.

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S Krishna Reddy

from Bengaluru, Karnataka

May 2, 2017

My cable operator and myself have sent several e-mails to Hathway. However no action till date. Details as below. Set top box number:[protected] Customer name and address: Krishna Reddy, Avanthi nagar thota motinagar, hyderabad-18 Mob No: [protected] Network name: sri sai krupa networkOperator.

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Address: New Delhi, Delhi, 110021

Promised services were not provided by Hathaway. Problems were neither resolved by the nodal control room nor by the customer care. Thus, non resolving of problems and silent denial by the service provider harassed me mentally as well as economically.
Features promised were:
1. 10 Mbps speed which was never more than 3 Mbps and every now and then had to contact customer care for reset.
2. Router had issues every 15 days for which we had to call technician.
3. Hathaway blames customer for the speed and theft. Also, visiting technician failed to resolve the problem.
4. Internet works smoothly only at the time of payment.
Service provider (Hathaway) needs constant check by the competent consumer addressal form.
How to proceed further with this complaint for mental and economical harassment??

Hathway customer support has been notified about the posted complaint.

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V

viji007

from Delhi, Delhi

May 2, 2017

Sir my set top box need to be reactivated hence it is handed over to cable operator. He has sent a message to Hathway for reactivation. It has already been 5 days since request was put up activation is still not done. My STBox MAC no is MAC18550F2E851B. Please do the needful as early as possible.

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Address: 560029

Website: www.hathway.com

I got offer from number [protected] on 19th april and was telling 500gb per month 4 months total 2000gb for just 2469rs. I recharged on the same day and still offer not yet activated. Im not sure why.. They are telling after 10 days only will be activated. Even in truecaller the number was showing as hathway. Please activate soon. Hope it is not cheat. Account number is [protected].

Hathway customer support has been notified about the posted complaint.

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M

muniraja vemula

from Bengaluru, Karnataka

Apr 25, 2017

Hi,
I also got the call from same number.she told 3+2 months offer with 50mbs speed and 50 GB data.I made a payment but still not reflected offer.Customer care guys not at all responding properly only answering it will reflect after 10 day.Its not a correct way to treat customers.Please update/activate my account with correct plan and data.My account no:[protected].I will wait next couple of day's If i get same response then i will consider its a cheeting call and complaint to police for the same..

E

Elango Elaa

from Mumbai, Maharashtra

Apr 25, 2017

We will go together if we are located in bangalore. The think we don't hv proof.

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Address: Chennai, Tamil Nadu, 600042

Website: isp.hathway.net:7406/selfcare/index.php?r=site/myservicerequest

I got hathway internet connection at april 7th 2017. After that it's works only two days and my usage details below:

Data usage
Remaning: 1021.89/1024 gb
Cf/eu: null

I was raised tried to reach your customer lot of time but didn't pickup the call finally i have raised the ticket in online ticket system.

After that i got call from your customer care system... He is trying to fix problem in teamviewer software but he didn't fix the problem. He said i will send technical team for changing modem. *note: he said he closed the ticket without resolving for company purpose.

Next day technical team bring new modem and trying to install it. But technical team said new modem have problem. I will bring other modem tomorrow. But still they are not coming and didn't pickup the call..

I am not interested to pay money without service/product. I have seen such a worst service from any vendor...

I want to cancel this connection and refund my money...

Ticket number: 19042017w803366

Hathway customer support has been notified about the posted complaint.

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Address: Jaipur, Rajasthan, 302021

Website: Hathway.com

I have been using hathway services for last few years. But I m facing some issues from last 3 months. Each month services gets stop without any reason. Last month when I checked than I found out that my cable operator has not deposit our payment to Hathway office. That's not our fault. We are paying our monthly charges well on time. Today also cable is not working .
Pls look into the matter. My account number is [protected]

Thanks
Girish
[protected]

Hathway customer support has been notified about the posted complaint.

Apr 22, 2017

Updated by Girish Tak Also I have been calling my cable operator n hathway jaipur office but they are not responding to my calls.. have sent written complaint to nodal officer by email but no response.. his email ID is
digital.[protected]@hathway.net

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Address: 211016

Hello,
I have a complaint to make.The channel Animax is not airing anymore.It suddently disappeared and Sony Yay is airing in its place.Please do something about this issue.I am a huge fan of that channel.It is my only source of anime on television.I know there are sources in the internet but they are either paid, illegal or of poor quality.Animax is a channel that introduced a lot of people I know to animes.I hope you will do something about it.
Thank you.

Hathway customer support has been notified about the posted complaint.

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Address: Bharuch, Gujarat, 392002

At bharuch we are getting GTPL cable TV through Narmada Channel.
I am having old connection which is not HD.
Now I want to replace my old set top with HD box and monthly connection as mentioned in the website of GTPL.
But I have been told that I have to pay Rs 7500.00 combo offer which include cost of set top box and package of the year.

GTPL has put in his advertisement on website is quite different then what actual channel Narmada demands.

It is unfair, I hope GTPL will take action and resolve the matter.
As a matter of proof I have recorded the conversation with channel Narmada in my mobile phone.

Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.

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A

abcabcabc123

from Surat, Gujarat

Apr 26, 2017

you can file complaints to gov body and should get compensation on your issue or business loss, I did same.
They never learn, worse service provider, chears GTPL.

File complaints to gov body on issue better option.

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Address: 600091

Website: www.hathway.com/Broadband

I am ragu from chennai. I took a new broadband connection from hathway last month. My account id is [protected]. From day 1, i am facing so many issues. First of all i got connection after two weeks which i have give cheque, with so many chasing with your sale agent and engineering team.

Even with in a week, i was facing slowness issue and i have raised request (Ref. No:[protected]m615346). For this ticket, without my confirmation, your people has closed. I raised another request[protected]m720993) also, the result is even worse. Your service engineers them self changed my request type as well. But the result is same. Still i am not getting any resolution for this.

Since last thursday, my internet connection is not working. I have raised so few number of of requests for this. But no one is not responding or not trying to resolve this issue. The request numbers are below,
13042017c0277
18042017m790915
18042017m802771
What is your sla for a service request? Still how many days should i wait? I have so many items in my showcase. I don't want to keep this much costly item. Thats is your useless hathway router.

Within 15 days itself you are making this much troublesome. Even, i have referred two of my friends i they took new connection with you. Now i am really scared to continue with your relationship and embarrassed with my friends because of you. If you can't able to make proper service, please do let me know. I will get out from this hell. Because you are not only the player in the market and i am not the only customer with you.

Hathway customer support has been notified about the posted complaint.

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Address: Ranga Reddy, Andhra Pradesh, 500084

Hi, my account no: [protected]. Today, without any prior notice my account got suspended, reason - pending documents. I have already submitted the documents and have been using hathway for the past 2 months.
If documents were pending, then please enlighten me why the account was active earlier?
Why was no dialogue initiated asking me to submit documents.
I have faced similar issue when in the first month, it seems like i will be facing it on a monthly basis.

Taking note of the above issues, i would like to deactivate my account. I paid rs. 741.76 on 1st april 2017. Please deduct my usage and refund me the balance amount as soon as possible.

Hathway customer support has been notified about the posted complaint.

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R

rgurvareddy

from Hyderabad, Telangana

Sep 27, 2017

During last week of August, I have shifted my Hathway Cable conenction from Balaji Nagar, Kukatpally, Hyderaabd to Vertex Pride Apartments, Jaya Bharat Nagar, Nizam Pet Road, Kukatpally, Hyderabad. The cable operator gave cable connection and took Rs.600/- towards re-connection charges. However, since yesterday, the cable connection is disconnected and displaying to contact the customer care. When we try to contact the customer care number provided on the display, they are always found to be busy. On contacting the local cable operator yesterday i.e. on 26/09/2017, he has asked to provide the Set top box MAC number and the same has been sent to him by SMS. He has informed that he has sent to Hathway office for re-registration of the set top box after shifting. As the connection is not yet restored, I contacted the local cable operator today again. He has informed that he has already sent the details to Hathway office through his boss and will inform me immediately after receipt of the reply mail from HAthway.
When there is shifting and reconnection, the local operator has to inform the HAthway and Hathway should immediately re-register the Set top box as per their norms. After a period of one month, can Hathway disconnect the connection without intimation?
Otherwise, they should have online renewal or re-registration procedure in case of shifting or transfer.
Please restore my Cable connection for the house at B-103, Vertex Pride Apartment, Nizampet Road, Kukatpally, Hyderabad.
The details of the Set Top Box are as under:
MAC No.34BDFA695199
Name of the Subscriber: Rajula Gurva Reddy
Mobile No. of the subscriber: [protected]
Regards
R, Gurva Reddy

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Address: Rangareddy, Andhra Pradesh, 500018

Since 2 months i am sending mails and calling to hathway team, and till now I didn't get money back.Kindly let me know whether I will get my money or not. How many mails and follow ups I have to do for my money. One of the worst experience I had with hathway service.Kindly let me know the exact reason why I am not getting my money?

Complaint#18085914
Ac: 1653570
Authcode: 929930

Hathway customer support has been notified about the posted complaint.

Apr 12, 2017

V Govind Madhu Dadi's response no browsing& downloading speed

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V Govind Madhu Dadi

from Hyderabad, Telangana

Apr 18, 2017

You have said the speed is around 40mbps but actually itshows only 128kbps.download speed is in kbps only.i complaint three times upto now but u dint take any action .if it continous its not good .

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Address: 411033

Website: www.hathway.com

I have applied for new broadband connection in march-17. Hathway sales representative promised me to give 200GB extra per month for next 12 months with my current subscription plan. Its been more than 20days after installation there is no credit of extra GBs as promised at the time of payment. Sales representative not even picking up my phone after sever attempt. I even tried raising ticket with the with service provider but they close my ticket without any resolution of my case. The sales representative number is [protected]/[protected].

Very disappointed with hathway service will never recommend hathway broadband to anyone.

Hathway customer support has been notified about the posted complaint.

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Address: 411028

Website: hathway

My account number is [protected]. In reference to the telephonic conversation I want to make a formal complaint against Suraj Roy one of your staff probably from the billing team.

As per the conversation I wanted an update on the issue of offer not added to my account which is pending since Saturday. The kind of language he used on the call is a disaster and he should give some kind of etiquette training before working on the floor with associates and customers. I have never come across such kind of behaviour in my life. Suraj said “mere pass koi jadu ki chadi nahi hai ke aap ka issue resolve kardu” this is when I asked him to resolve the issue as you guys have not been able to honour the SLA to resolve my issue.

When I asked the name of his manager he said “it does not matter to you”
When I asked his employee ID he said “ its personal”
I am happy with the service I have received so far barring the FUP issue which you are aware now but such kind of customer service is really unacceptable.

I understand issues will always be there and I know not always you can resolve issues on time but when we talk to you to address our concerns we want you to listen and empathise with us and give an assurance that you are there to help and assist.

Customer service industry is on the basis of how you talk not how quickly you resolve the issue.

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I have hathway settop box for my television and i did reset the parental pin and blocked some channels a year ago. Now i forgpt the password and i want to unlock the channels. I have searched manywebsites on google and finally found this page. hoping this would help me to to get a solution for this. please provide a solution for me...my kids are in mood off as they could not see carttons on the telivison as i blocked all the cartoon channels. And they r not speaking to me. i will be eagerly waiting for the reply.Please provide a solution for this.thankyou in advance.

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Address: Rangareddy, Andhra Pradesh, 500072

Website: Hathway.net

Hi,

I am using hathway broadband since last 1 year and on 7th of april 2017 i paid amount #2225 inr for the renewal for next 3 months (I. E for may, june and july 2017) but due to personal reasons i am moving out of hyderabad and i would like to deactivate my account/service and refund the amount which i have paid for renewal (My renewal date is 09th april 2017) and same has been raised with hathway on 07th april 2017 through emails to "[protected]@hathway.net, [protected]@hathway.net, [protected]@hathway.net" and raised with customer care multiple times (Service id #12042017w727813, 07042017c10754, 07042017w662742-1 but no response from them.
When i speak with customer care executives they are saying they don't have any idea about deactivating account and billing team is taking care of deactivation and i asked them to transfer my call to billing team and they said they don't connect to billing team and they will raise the issue with billing team and looks there is no proper communication between hathway teams and because of this they are torturing customers. Till nowi did not get a call from billing team yet and not i will get it or not.
As i have not used service in a single day in current renewal period (May, jun and jul) i need my full amount refund. This is my sincere request to hathway
Hathway should definitely improve their service and behaviour with customers.
As mahatma gandhi said customers are god's for the business and don't lose their trust.

Thanks,
Sandeep

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