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Hathway Complaints & Reviews

1.5
Last updated Mar 10, 2024
Complaints 6926
Resolved
2006
Unresolved
4920
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Hathway Phone Numbers

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+91 25 3252 0310
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+91 11 6165 6655
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+91 22 2600 1306
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+91 22 2600 1307
+91 80 4122 8950
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Hathway Website

Hathway Head Office Address

"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India
400054

Hathway reviews & complaints page 249

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S
sachinm_86
from Delhi, Delhi
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Wrong commitment with me

Address:New Delhi, Delhi, 91
Website:www.hathway.com

Hi i am sachin mishra.I am hathway broadband user.my user id is [protected]
my register mail id is [protected]@gmail.com
my concern regarding this compliant is that when i bought this connection executive asked me for the plan o[censored]nlimited 50mbps and i made a payment of 1276(976+300)300 rs is non refunded security money.on 6 march 2017 i got a msg that i have to make a payment of 1033.83 for renewal of this plan
than...
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A
abhisk.kmr
from Bengaluru, Karnataka
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Deposit not returned when broadband connection disconnected.

Address:Bangalore, Karnataka, 560093

My account id is [protected].

I moved from GM Palya to Immadihalli (both in Bangalore) in December 2016.
Hathway customer care told me that Hathway does not provide broadband service in the new area. So I requested broadband service to be disconnected. The connected was terminated on 24 December 2016. Hathway collected the router and modem on 7 January 2017 and told that the advance will be returned in 21 days. He gave...
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A
AJIT WALVEKAR
from Saundatti, Karnataka
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Additional amount asking.

Address:Belgaum, Karnataka, 590006

As i have taken hathway connection two years back, till the date i am paying monthly subscription in advance, now once again cable operator asking monthly advance payment, the operator wants two months subscription advance, this is not good symbol of operator, the some of the channels are not coming properly, like 456 tej tv, & also there is problem of connection....
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H
Hathaway cable user
from Hyderabad, Telangana
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Installation fee issue

Address:Hyderabad, Andhra Pradesh, 500089
Website:www.hathway.com

Hi,
We recently shifted from one place to another where we already lived before. We approached that respective areas local Hathaway cable operator. He took 500rs for installation charges and didn't provide us any receipt. And told us he would provide us with the yearly card. And gave us the direct cable connection without setup box. And even after a month setup box wasn't installed. And when we called, he said it's blocked due to...
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Y
yupvijay
from Indore, Madhya Pradesh
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Broadband Internet Connection

Address:Bangalore, Karnataka, 560029
Website:www.hathway.com

In March I paid full for 1 month service and due to pay for April on 14th April 2017.
But their customer executive asking me to pay now and since past 3 days (dated 07th April 2017) my connection is revoked by them.

I asked for Discontinuation of connect, hence they are harassing.

I have written them several times bu no one response, just ask in the mail to pay and they will resume the connection....
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N
naveen vlupala
from Vijayawada, Andhra Pradesh
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Channel unauthorized

Address:Hyderabad, Andhra Pradesh, 501301
Website:Www.hathway.com

Hi,

Im narasimha reddy, i stay in bandlaguda near ecil,
I have taken an setbox at my old residence bearing an number mac no: 34bdfa68f6d2..,

Donno y its not working getting an frquently error with this the day when i said i have an old one my cable operated started troubling wit this issues.. As he wants to take the setup both from him.. This not an right way to operate the things.. Make this sure once...
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T
TJP
from Hyderabad, Telangana
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Internet speed drive for selective sites

Address:500089
Website:Hathway

I have taken this connection in the month of March and till today I am regretting why did I ever went for this connection. Last week I have submitted a complaint for slow speed even though the 80mbs lol... When I informed them that the speed which I am getting is less than 20 mbs the technician came and informed there is technical issue where some of the sites are slow... These are basic sites like YouTube news sites and bank sites. I understand...
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Address:New Delhi, Delhi, 110075

Gentleman

I was the prospective customer of Hathway (acc no. [protected]) and had booked the broadband internet connection for my house which now have forced to cancel it due to the response, lethargic attitude and fake commitment. Please note this note is not to push you to do your job but passing an official confirmation to cancel the deal. The job which was committed to execute on 3rd April with a big words & before evaluating...
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P
Pandu Sharma
from Gudivada, Andhra Pradesh
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Cable Tv not working

Address:Hyderabad, Andhra Pradesh, 500037
Website:All channels

I am a hathway cable tv user since the day i took the set top box i am unable to see any clear picture. Ots completely blurr and cut pictures. I am completely unsatisfied with the cable tv and i want refund for my box. Below is my cable service operator location

Cable service provider: sai murthy cable operator
Location : ranga reddy nagar, Hyderabad

Worst service ever had till now...
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S
sumankumar sirimalla
from Hyderabad, Telangana
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Connection and billing issues

Address:Hyderabad, Andhra Pradesh, 500007
Website:www.hathway.com

I am facing a serious issue with you guys, Hathway team tortured me nearly more than 6 months even after disconnection of my account.

and 3 days back i got a call from [protected], saying if i reconnect my hathway i will be getting 200GB for 499 package and i need to pay amount immd.

I have paid amount and even after 3 days there is no connection. and the lady is keep on holding calls andnot even calling back.br...
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H
Harish Koni adiga
from Bengaluru, Karnataka
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Advance refund

Address:Bangalore, Karnataka, 560018
Website:Hathway

Had raised a request for Hathway broadband connection.. paid 500rs as advance.. later got to know there is no feasibility in my area.. it's more than a month, amount is not refund.. fraud......
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B
Billa Abhishek
from Delhi, Delhi
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Wifi Router refund

Address:560037

No one is turning up to take the router back and to refund my money customer representatives are saying that you will receive a call back form the concerned team but not even a single person is calling... WTF is this......
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P
piyushanand
from Chennai, Tamil Nadu
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Refund of amount for acc 1124328889

Address:Thane, Maharashtra, 400610
Website:www.hathway.com/Broadband

Hi,
I moved to a new location and I opted to submit the connection and terminate the connection. But Hathway customer care promised to go for shifting and if shifting is not possible to new place then they will refund the remaining usage amount. Now I got a mail from them that since they dont have the connectivity in my new area so they cannot provide the connection over there. So I asked them for refund of amount to which I got a...
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N
Navanish
from Angamali, Kerala
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Worst Service and ridiculous customer care

Address:560076
Website:www.consumercomplaints.in/new_complaint

Hi,

My account number is [protected]. I got call from a Hathway sales rep saying if I renew and pay 6 month bill at one time I will be eligible to get 1 more month service. Hence I paid 6 month bill at one time. But after 6 months they had deactivated my services. I am following up with customer care for last one week to get my offer. The experience i had with customer care is ridiculous and they are trying to cheat the customer.br...
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J
janith jobanputra
from Pune, Maharashtra
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Harassment by continuously calling for either connection or Asking back of modem

Address:Mumbai City, Maharashtra, 400080

I would like to launch a complaint against a sales executive of Hathway Broadband Mumbai Branch for constantly harassing to either resume hathway service or to give back their Modem which we have paid for at the time of connection. The executive have no manners to deal with customer. About returning back of modem was not negotiated at the time of taking connection nor they are writing down mail regarding it which makes me believe there is...
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S
sanky83
from Pune, Maharashtra
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Unethical Behavior and poor service

Address:Thane, Maharashtra, 421301
Website:www.hathway.com/Broadband

I have subscribed for a Hathway Broad Service plan name HD1 Stream 50 mbps and was offered 320 GBs / Month at 50 MBPS speed and have paid Rs. 9774 vide cheque and have acknowledgement from Hathway with the above details (receipt# R[protected].

Now after 20 GBs consumption the speed had reduced and according to Hathway, Hathway's Billing department has committed an error and assigned only 20 GBs at 50 MBPS as against committed...
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A
anshita madan
from Haldwani, Uttarakhand
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Took money and did not connect set top box

Address:New Delhi, Delhi, 110092
Website:Hathways broadband connection

Its been 4 days hathways broad band took money but did not provide connection and set top box has not being installed . Very poor response . Highly dissatisfied...
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T
tapasc
from Chennai, Tamil Nadu
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Fraudulent charges for services not provided

Address:Mumbai City, Maharashtra, 400093
Website:hathway

I had raised a complaint on 10th March 2017. The complaint was closed by Prashant from the RF team without fixing the problem. This issue has been recurring often. I need to make phone calls to keep reopening the complaints. I must have made over 300 minutes of such calls.

This has happened yet again today - it being a Sunday, i raised a complaint in the morning and got an sms on the same day saying the complaint has been...
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D
dhavalshah2501
from Surat, Gujarat
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GTPL Broadband worst service provider

Address:Ahmedabad, Gujarat, 380008

Dhaval shah
[protected]

Taken GTPL Broadband from last 2 years. Its working horrible. They claiming their speed according to their plan. But they are not providing half of it. Complain ratio of internet not working is less. But time to take action on it, to provide solution and get it done is very very worst .
Recently my internet is not working I am calling from last three working days and every time I has to...
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K
Kailash86
from Noida, Uttar Pradesh
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Very Bad experience with Hathway Broadband Services

Address:110092
Website:hathway.com

We are using Hathway Bradband service, My customer id is [protected], Name of Kailash Jha, Add: U-38, Office Number 14, Ground floor, Shakarpur, Delhi 110092. We had very bad experience with your customer service last month we have no Internet for 10days, we always call to customer care number[protected], every time I got a service request number but problem not resolve then we stop calling to customer care.

After some time...
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