Hathway Complaints & Reviews

Dhaval shah
[protected]

Taken GTPL Broadband from last 2 years. Its working horrible. They claiming their speed according to their plan. But they are not providing half of it. Complain ratio of internet not working is less. But time to take action on it, to provide solution and get it done is very very worst .
Recently my internet is not working I am calling from last three working days and every time I has to...

We are using Hathway Bradband service, My customer id is [protected], Name of Kailash Jha, Add: U-38, Office Number 14, Ground floor, Shakarpur, Delhi 110092. We had very bad experience with your customer service last month we have no Internet for 10days, we always call to customer care number[protected], every time I got a service request number but problem not resolve then we stop calling to customer care.

After some time...

I'd bellam srilaxmi mobile number [protected] my wifii no coming since 3days .
I gave a complaint to ur customer care and no resolve problem.
I[censored] do like this i can change ur connection .pls resoved my problem shortly suggest you to ur field technical department to solve in short period.pls send me the technical department member to check my network and connection...

Worst Hathaway service .
My account is ID [protected] subscribed to speed 50 Mbps and 60 GB data.
This Month of March WORST HATHAWAY is PROVIDING me with 0.55 Mbps of speed with 0 gb of data after post billing cycle (28 th of every month).

I have raised the complaint regrading this very poor response hathway.

Ticket[protected]W553366 [protected]:01:33
Ticket[protected]W567934 [protected]...

Hathway Internet A/c No. 1334087

Non receipt of bills/invoices from Nov.2016 onwards till date inspite of repeated reminders via telephone/mails....

I have taken the broadband connection from hathway 20days back with three months plan, Yesterday(On the day o[censored]gadi) is the only day i got free so thought to browse something on internet but it was not working from morning. called customer care so many times and the issue not resolved on top of that they are irresponsible in solving the customer issues.
Because of internet issue i have been to office at 12AM to complete some of my...

I have recharged my hathway account with ruppees 3097.73 on 23rd march 2017. However I got a call from hathway personel stating the amount have been received by them but the recharge was not possible. I was told that the amount will be credited in my account I 4 working days. I have not received any money. I tried contacting on the same number but it's coming busy or they do not receive. I am very dissatisfied with the service. Need the money...

Dear sir,
new spectra cable tv network one against a/c no.- [protected] at uttarpara, cont. No.- [protected]. On 28/03/2017 from evening at about 8-30hrs the network is failed showing "technical problems" informed at 09-30pm over ph. To that cable network is not working but extremely sorry to say that person told me, not yet possible for me, tomorrow will be visit and rectified but now not yet rectified at 11-08am. Complained no. Was...

Dear Team,
I got last month an SMS and call from Hathway recharge with one month will get another month free. I have recharged but now I didn't get extra one month.
Now already one month over and they disconnected my internet. I have raised around 6 incidents from fast one month, not responding till now.
Cheating and fooling the customers with false/Fraud SMS and calls.
I have paid 820 rs with in 28 days they...

Please rest my account as its speed is so slow my accuot no is[protected] i am not getting proper services from your system i leave in aurangabad maharastra i am also attached the screen shot of the speedometer...

Hi,

I have requested to cancel the plan and requested to send back my documents. I have informed to customer case as well as the person who is visited to my place (N. Tejesh # [protected]) that do not deposit my cheque into bank as there is no cash in the bank.

I have called to n tejesh so many times and informed do not deposit the cheque amount will be not there, and he informed that until connection not fixed...

I took a hathway HD stream 3 fiber broadband in Jan 2017 seeing their offer for 100gb with [protected]@ 1000rs per month. My account number is 1649514

After nearly a month, I noticed suddenly the speed got reduced one day and I got a message saying my 100GB exhausted and speed is reduced. When I check their account, the actual usage is only around 50GB. Since it was near the end of the month, in two days the next bill cycle started...

I am using Hathway cable tv services, from Mar 21st 2017 on wards my account got disabled. I have complained to my local cable tv operator.

As they are saying some testing is going on because of that they disabled my account.This not first time previously also it happened.

So my concern is why I should pay for those days. When I raised the same question to the operator they are saying it is not there in their...

I had recently taken a hathway connection in the month of december 2016 in chennai. During the installation stage when the connection was setup hathway official charged twice for the same transaction.when there technician came to set up the connection. when i asked them he said the transaction will be reverted in 2-3 days in my account .
it has been 3 month repeated mail and sending them bank transaction they have not reverted back...

I have paid Rs 2500/- in advance to Hathway Broadband Bangalore.
They have activated my account # [protected].(on 18th-March-2017)
Transaction ID:- 7017126

But at home there is no cabling done and no router Installation done.So they have taken money but no connection provided....

My customer number is 1631819. I got the connection from hathway.Despite several complains I am not able to get a bill copy of my payments. Worst customer care....

My name is gaurang trivedi (Mobile no. [protected])

In the first week of feb 2017 i owned the broadband connection from gtpl at ahmedabad
After getting connection i complained almost 7 times or more for internet connection lost. For which i complained on mails, in application and on their customer care no. And asked for refund but they always sent mail that your problem resolved.
I am asking for permanent solution...

Agreed. This is the worst service. Today Hathway's representative Mr. Mahesh visited to my office in the afternoon at HYderabad and promised to give internet connection immediately at my Alkapuri residence ( near Nagole/Ramakrishnapuram) within one hour and collected the documents and Cash. Since Iam not having change I had given Rs.2, 000 to him. He promissed to give back change of Rs 500/- when he is coming for installation after half-an-hour...

Hi,

I am following up on below mail concern, I am not getting my refund money.

I contacted several times with customer care help and every time they are saying it's in process and I will get refund soon.
Last time when I spoke with customer care he said I will definitely get my refund by 7th March, but still no updates.

Please refund my money immediately otherwise I will take action against...

Hai,
My name is mahesh living in hyderabad. I am very glad to use digital cable tv (Hath way) but it won't get signal. Regarding this complaint is that activate my digital cable set up box
My consumer number is :[protected]
And the nds : [protected].
Could you please activate my digital cable tv.

Thank you....