Hathway Complaints & Reviews

Its been 4 days hathways broad band took money but did not provide connection and set top box has not being installed . Very poor response . Highly dissatisfied

I had raised a complaint on 10th March 2017. The complaint was closed by Prashant from the RF team without fixing the problem. This issue has been recurring often. I need to make phone calls to keep reopening the complaints. I must have made over 300 minutes of such calls.

This has happened yet again today - it being a Sunday, i raised a complaint in the morning and got an sms on the same day saying the complaint has been closed. On calling, i was told the office is shut today and no one can come to address the issue. How has the complaint been closed when there is no one to look into it??!

Dhaval shah
[protected]

Taken GTPL Broadband from last 2 years. Its working horrible. They claiming their speed according to their plan. But they are not providing half of it. Complain ratio of internet not working is less. But time to take action on it, to provide solution and get it done is very very worst .
Recently my internet is not working I am calling from last three working days and every time I has to repeat my complain again. Telephone executives are dump, I can claim that they don't have any technical knowledge and can't support more. Every time they ask one thing please replug in your cable. Please if you can't support and can't get it done. Stop giving service. Very worst service I have ever faced than any other service provider. Even I can say that government service provider like BSNL is much more good than this. Atleast they are taking responsible actions and giving committed speed.
GTPL is very worst company. Don't know why they are providing services if they can't give.
Earlier same thing happen. After contacting several time technician didn't visit. I visited their office that technician is doing facebook and other people are also enjoying sitting in office. All are careless they don't want to hear customer issue. They don't care.
I have used 4-5 internet service from other service provider like spidigo, airtel, tata, reliance etc. They are good at there service. Due to little cost efficient factor I choose GTPL. Even they solve query in minimal time. I claim spidigo is very fast responsive and providing good service. Mostly in same day. I used 4 years of service of it.
Please don't take GTPL. They are dumb, dull and careless. They are not interested in customer support and customer after service activity.
I can claim you that they are not able to give service constantly for 30 days. You can't use your internet normally without any speed fluctuations or issue.

We are using Hathway Bradband service, My customer id is [protected], Name of Kailash Jha, Add: U-38, Office Number 14, Ground floor, Shakarpur, Delhi 110092. We had very bad experience with your customer service last month we have no Internet for 10days, we always call to customer care number[protected], every time I got a service request number but problem not resolve then we stop calling to customer care.

After some time I got so many call from [protected], your side for recharge your account and they promise me will extend the service complimentry for 10days extra, now I payed the recharge amount Rs. 1035 by cash today but still my service is not working. Now I’m calling to[protected] number not working.

You are requested to kindly resolve this issue today, other-wise please refund my money we can’t continue with your services.

Note: Email address mentioned on website not delivering any emails
To: '[protected]@hathway.net'
Cc: '[protected]@hathway.net'; 'ncr.[protected]@hathway.net'

I'd bellam srilaxmi mobile number [protected] my wifii no coming since 3days .
I gave a complaint to ur customer care and no resolve problem.
I[censored] do like this i can change ur connection .pls resoved my problem shortly suggest you to ur field technical department to solve in short period.pls send me the technical department member to check my network and connection

Worst Hathaway service .
My account is ID [protected] subscribed to speed 50 Mbps and 60 GB data.
This Month of March WORST HATHAWAY is PROVIDING me with 0.55 Mbps of speed with 0 gb of data after post billing cycle (28 th of every month).

I have raised the complaint regrading this very poor response hathway.

Ticket[protected]W553366 [protected]:01:33
Ticket[protected]W567934 [protected]:13:13

Ticket[protected]W490064 [protected]:08:17

Ticket 3 charged wrongly for usage of data which i never consumed .
this happened after they changed the modem.

Hathway Internet A/c No. 1334087

Non receipt of bills/invoices from Nov.2016 onwards till date inspite of repeated reminders via telephone/mails.

I have taken the broadband connection from hathway 20days back with three months plan, Yesterday(On the day o[censored]gadi) is the only day i got free so thought to browse something on internet but it was not working from morning. called customer care so many times and the issue not resolved on top of that they are irresponsible in solving the customer issues.
Because of internet issue i have been to office at 12AM to complete some of my tasks(if i get internet i thought to do it from home), again the next day morning i called to solve the issue still they are irresponsible in taking calls and resolving the issue.

I have recharged my hathway account with ruppees 3097.73 on 23rd march 2017. However I got a call from hathway personel stating the amount have been received by them but the recharge was not possible. I was told that the amount will be credited in my account I 4 working days. I have not received any money. I tried contacting on the same number but it's coming busy or they do not receive. I am very dissatisfied with the service. Need the money back as soon as possible so that I could switch the network.

Dear sir,
new spectra cable tv network one against a/c no.- [protected] at uttarpara, cont. No.- [protected]. On 28/03/2017 from evening at about 8-30hrs the network is failed showing "technical problems" informed at 09-30pm over ph. To that cable network is not working but extremely sorry to say that person told me, not yet possible for me, tomorrow will be visit and rectified but now not yet rectified at 11-08am. Complained no. Was not given .Today at about 8-30(am) received no-service id[protected]C0563 after informing over ph no.-[protected].Now till 11-30hrs(am) we are now hopeless andmost of the daythey are not paying proper attention ! please look into the matter .
With regards,

Dear Team,
I got last month an SMS and call from Hathway recharge with one month will get another month free. I have recharged but now I didn't get extra one month.
Now already one month over and they disconnected my internet. I have raised around 6 incidents from fast one month, not responding till now.
Cheating and fooling the customers with false/Fraud SMS and calls.
I have paid 820 rs with in 28 days they disconnected and in between 2 days not working, so for 26 days 820 rs charged. They are cheating the customers.
Please pass this message to all, so that we can save few customer with Hathway fraud offers.
My latest incident id: 24032017w486453.
I have proof of sms and recorded call from hathway.

Please rest my account as its speed is so slow my accuot no is[protected] i am not getting proper services from your system i leave in aurangabad maharastra i am also attached the screen shot of the speedometer

Hi,

I have requested to cancel the plan and requested to send back my documents. I have informed to customer case as well as the person who is visited to my place (N. Tejesh # [protected]) that do not deposit my cheque into bank as there is no cash in the bank.

I have called to n tejesh so many times and informed do not deposit the cheque amount will be not there, and he informed that until connection not fixed they will not deposit the cheque, after couple of days cheque was deposited into bank and it was denounced. I have called to tejesh updated that cheque was deposited even though i have informed to you, he told he will cheque, after that i called so many times but he did not lifted my calls and said i am in meeting and he will not lift the calls, when i have tried with different number he lifted.

Such a waste and woo rest service providing to customers and playing with the customer life's reputation.

Note;- starting only i informed to tejesh that if it is not possible to give connection do not go further steps.

I called to area manager and informed that tejesh was not lifting the call, so he told that he was not belongs to my area and we don't know how he is, manager also called and his calls also not lifted. I don't know why you will keep these kind of persons.

I have all the calls recording that do not deposit the cheque into bank which i have spock to tejesh and customer care.

My question is :- how will bare all the headache things like this. If you will not take any action, i need to do futher serious steps with all recording and i will put an complaint on hathway cable.
I have not taken connection only and getting messages that amount is due.

Regards,
Sreekanth.

[protected]

I took a hathway HD stream 3 fiber broadband in Jan 2017 seeing their offer for 100gb with [protected]@ 1000rs per month. My account number is 1649514

After nearly a month, I noticed suddenly the speed got reduced one day and I got a message saying my 100GB exhausted and speed is reduced. When I check their account, the actual usage is only around 50GB. Since it was near the end of the month, in two days the next bill cycle started and speed was restored.

In this billing cycle, around 8 days are remaining and today also I got the same message of my data exhausted and speed reduced. The usage is still around 50-52 GB.

I feel cheated in a big way where I am getting only half the data of what is being actually advertised. The customer care guy I contacted was asking me like "Who told you that your data is 100GB?".

Seems they are not updating the offers to their systems and it works on its on.
When the speed reduces, I am not even getting 1Mbps.In a nutshell, nothing works. No data as agreed, no customer care, nobody knows how to rectify it and they are going to take one week for studying the problem and by then my next will cycle will start and same story again.

Worst service I have ever seen!!

I am using Hathway cable tv services, from Mar 21st 2017 on wards my account got disabled. I have complained to my local cable tv operator.

As they are saying some testing is going on because of that they disabled my account.This not first time previously also it happened.

So my concern is why I should pay for those days. When I raised the same question to the operator they are saying it is not there in their hands.

My MAC number is 18550F2EF606.

Please take an action.

Thanks & Regards,
Raghunath
+91 [protected]

I had recently taken a hathway connection in the month of december 2016 in chennai. During the installation stage when the connection was setup hathway official charged twice for the same transaction.when there technician came to set up the connection. when i asked them he said the transaction will be reverted in 2-3 days in my account .
it has been 3 month repeated mail and sending them bank transaction they have not reverted back with any explanation.

I have paid Rs 2500/- in advance to Hathway Broadband Bangalore.
They have activated my account # [protected].(on 18th-March-2017)
Transaction ID:- 7017126

But at home there is no cabling done and no router Installation done.So they have taken money but no connection provided.

My customer number is 1631819. I got the connection from hathway.Despite several complains I am not able to get a bill copy of my payments. Worst customer care.

My name is gaurang trivedi (Mobile no. [protected])

In the first week of feb 2017 i owned the broadband connection from gtpl at ahmedabad
After getting connection i complained almost 7 times or more for internet connection lost. For which i complained on mails, in application and on their customer care no. And asked for refund but they always sent mail that your problem resolved.
I am asking for permanent solution which they could not provided..
Due to inconstancy in connectivity i found problems to get in touch professionally.
Since they have not provided permanent solution i have asked for refund for which they have not responded me.

Agreed. This is the worst service. Today Hathway's representative Mr. Mahesh visited to my office in the afternoon at HYderabad and promised to give internet connection immediately at my Alkapuri residence ( near Nagole/Ramakrishnapuram) within one hour and collected the documents and Cash. Since Iam not having change I had given Rs.2, 000 to him. He promissed to give back change of Rs 500/- when he is coming for installation after half-an-hour . Till this second the new installation/ coneection was not given nor I received Rs. 500/- back. Mr. Mahesh Called in the afternoon and told he is coming to Alkapuri house for instalation and requested to be there at Alkapuri residence by 4.00 p, m. I stopped all my work rushed back to my residence and waiting for them . But no reply. In the meantime I received a message informing that my account no. as [protected]. I tried to contact Mr. Mahesh on his phone no. [protected] but he is not ready to hear anything but applying delay tactics and telling installation will be done only next day. He is informing this also only at 8.30 pm. He is not ready to hear anything and asking to speak with his senior Mr.Stephen Naidu [protected]. When we tried his number, it is completely switched off. When we tried to contact customer service, their standard reply is" they will sort out the issue within 24 hours. In this bargain I lost a) Rs.2, 000/- b) time (4 pm to 11.30 pm) and c) mental peace, . If this issue is not sorted out by 9.00 am tomorrow I am going to Press and is ready to takeup the Issue with TRAI and consumer courts.. DEar Hathway Management, donot cheat the clients/customers.. If something is not possible donot misguide the customers.. My phone no is [protected] ..--Prasad