Hathway Complaints & Reviews

Despite complaining so many times the result has been the same, Slow speed. Its sad to complaint that every 2-3 days i get the same issue though i complain every time. My subscribed speed is 1 mbps but i hardly get 20-30kbps. A small video of 10-20 second takes approx 1 minute for me to watch. When i complain my issues are resolved for some time and then again i suffer within a week of the complain....

Installation was done on 28/2/17 but still activation was pending and los light is only blinking bad experience from technical side and very poor satisfaction when comparing Act broad band...

GTPL BROADBAND

my id : - jaypatel1993

alreddy i change new plan bt not active and i give to company checque

chekque also clear bt my broadband is not active
and comapni person behave is very ROOD
Not a given me Properly and or Solution

Pls help me...

My customer Account No is: 1226511

I was using broadband internet for two years.On 10 October 2016 I have cancelled my account and submitted all required devices (Ack for device collection attached). When i asked about 1500 Rs they said, I will receive cheque for that in 45 Days.
For same i have contacted customer care many times. Today after 6 months still haven't received any cheque....

This is with respect to gtpl current scheme of 10 mbps internet pack of 1000 gb in rs. 4, 100 (Considering your 50% scheme on original plan of rs. 8200 for 1000 gb)

I am existing gtpl customer and happily using your service from last 12 months, recently in the month of feb my i have renewed my plan once again to your service.

My complain is if gtpl such scheme is already available why you guys or your sales representative...

Hathway internet service providers are cutting cables of other providers in kavalbyrasandra bangalore
From the past 2 decades hathway has not allowed other internet service providers to operate in kavalbyrasandra. Their services are bad and not usable. Therefore we are left with no internet capability.

Only other option is to use bsnl which is what we have resorted to.
Their services are also bad.

It...

My internet is not working despite calling 8-10 times he is not reverting back SAMAR is the vendor's name he is ignoring our calls .
We need internet urgently we are working and we need internet immediately if possible actions are not taken I will drop my Hathway internet connection nd will consider some other broadband
A/c no. [protected]...

No internet even after bill was paid.same issue since last 4 months.
After making multiple reqs, The issue still remains as unresolved.
Devi prasad

A/C:[protected]...

Hi

This written complaint is about Hathway broadband. I had taken a new connection in 2015 in June or July. During the form filling, the executive has collected rs 1000 in cash but the same doesn't reflect in my records.

moreover, the connection was give very late. And post the installation, for the first week, the data did not work at all.

Frustrated, I called them to disconnect the connection....

Since 10 days they are having technical issues. Whenever you call they just tell that there is technical issue, call after an hour or 2 hours. Again you callback then they apologies and begs 2 hours or one hour to resolve issue. Even i cant understand how can they provide this type of service to Industry. Ours is IT company totally dependent on Internet. In last 10 days including sunday our working output is not even half tjen it should be...

My renewal for hathway broadband account was due on 23rd Feb 2016 and as per the discussion from their representative the renewal services provided to me was not at all in line with our discussion. As soon as I made the payment for the renewal they just utilized the amount as per their wish.
I had asked them to renew Speedway 5Mbps 5Gb Qtly PreU-3 plan, instead they renewed for ZOOM1 10Mbps Pre 2Months plan. And too for 2 months,...

I ve been facing improper wiring issue since 10 days!
I've complained 3 times but customer care wale meri complaints forward karte regte he
And local gtpl office owner Mr DIPAK has been ignoring my complaints! He is telling me that he has told the technician but that technician didn't come! Same lie for 3 days!
WHAT A FRAUD! I MEAN WHEN TGEY WANTED MONEY, they instantly came to my house but now no one is responding!...

I had renewed my broadband connection of three months with a changed plan on the 3rd of Feb. Today it is the 24th of February, and my internet is still not working. This is despite multiple complaints at the local retailer, sending emails, and calling Hathway. They keep calling me saying I haven't renewed my account, and overtime I email them the receipt they stop replying. I had also requested a transfer of my connection from HSR layout...

Sir,

I, Nupesh Raheja, r/o B-96/2 Anup Nagar Uttam Nagar New Delhi 59 (Mobile No. [protected], [protected]) want to make a complaint against the cable operation Mr. Munesh proprietor of M/s M/s Sh. Balaji Cable D-82 Partap Garden Uttam Nagar New Delhi 59 due to the following reasons.

1. I am having two cable connections with Hathway Set Top Box. The card Numbers are[protected] and[protected].
2. The...

I am a hathway subscriber for the past years and I had bought the HD set top box 1.5 years ago and after 1 year, all the HD channels got blocked and today some of the channels like Star World, Star Movies, Fox Life etc.. I had called the cable operator to unblock the channels, but it's not happening. I had tried to call him repeatedly, but he is not answering. It's been 4 months and the some of the channels including HD channels are still...

I have to say this this is the most worst service provider company, my net is not working since last one week, i tried to contact customer service at least 10 to 20 times and the most irritating thing is even their representative have no clue about my complaint, whenever i called in everyone giving different answer every time and making rounded and rounded instead of solving the problem, i also tried to contact local area person but the same...

Hi team,

I had requested a new connection on 18th feb-2017 (saturday). they promised to give connection on next day... i. e sunday and told you will get a call from technician.
But no any call from technician. i called many times n they confirmed to give on monday.. same comments technicial will call.. but no call. same thing happended till wednesaday. even i asked when you are free that time you can gave me connection.....

Dear sir,

Pls look into matter, i getting lot unwanted promotional sms from hathway, i am staying in thana dist. Bhaynder area, mumbai. My mob. No. [protected]. I am business man its continue disturbing me that's affecting my business.

If this text reading by hathway authority so pls stop to sending such kind of sms on my personal mobile no. [protected] otherwise i will file case against you in the court of law....

I, Hemanth from ramanthapur, medchal district, telangana paid amount of Rs.1500 for set-top box. It's been one week i paid for box and till now they neither reported with set-top box nor available at their office to remind them. There are some many similar cases in my locality when cable operators take money and postpone the arrangements of set-top boxes for months. Please look into this problem. These kind of things are happening with so...

I hv Hathaway Internet plan taken in June 2016, now I realize that the plan suggested by Hathaway Sales representative is not suitable, and asked for a change in plane. But they are refusing, saying they can not do till next renewal. I told them that I was not informed about can not change plane once I take a plan for on year.

This is unfair, And I would like lodge complain about their pressure tech ticks.

Can...