Hathway Complaints & Reviews

We are using Hathway Bradband service, My customer id is [protected], Name of Kailash Jha, Add: U-38, Office Number 14, Ground floor, Shakarpur, Delhi 110092. We had very bad experience with your customer service last month we have no Internet for 10days, we always call to customer care number[protected], every time I got a service request number but problem not resolve then we stop calling to customer care.

After some time I got so many call from [protected], your side for recharge your account and they promise me will extend the service complimentry for 10days extra, now I payed the recharge amount Rs. 1035 by cash today but still my service is not working. Now I’m calling to[protected] number not working.

You are requested to kindly resolve this issue today, other-wise please refund my money we can’t continue with your services.

Note: Email address mentioned on website not delivering any emails
To: '[protected]@hathway.net'
Cc: '[protected]@hathway.net'; 'ncr.[protected]@hathway.net'

I'd bellam srilaxmi mobile number [protected] my wifii no coming since 3days .
I gave a complaint to ur customer care and no resolve problem.
I[censored] do like this i can change ur connection .pls resoved my problem shortly suggest you to ur field technical department to solve in short period.pls send me the technical department member to check my network and connection

Worst Hathaway service .
My account is ID [protected] subscribed to speed 50 Mbps and 60 GB data.
This Month of March WORST HATHAWAY is PROVIDING me with 0.55 Mbps of speed with 0 gb of data after post billing cycle (28 th of every month).

I have raised the complaint regrading this very poor response hathway.

Ticket[protected]W553366 [protected]:01:33
Ticket[protected]W567934 [protected]:13:13

Ticket[protected]W490064 [protected]:08:17

Ticket 3 charged wrongly for usage of data which i never consumed .
this happened after they changed the modem.

Hathway Internet A/c No. 1334087

Non receipt of bills/invoices from Nov.2016 onwards till date inspite of repeated reminders via telephone/mails.

I have taken the broadband connection from hathway 20days back with three months plan, Yesterday(On the day o[censored]gadi) is the only day i got free so thought to browse something on internet but it was not working from morning. called customer care so many times and the issue not resolved on top of that they are irresponsible in solving the customer issues.
Because of internet issue i have been to office at 12AM to complete some of my tasks(if i get internet i thought to do it from home), again the next day morning i called to solve the issue still they are irresponsible in taking calls and resolving the issue.

I have recharged my hathway account with ruppees 3097.73 on 23rd march 2017. However I got a call from hathway personel stating the amount have been received by them but the recharge was not possible. I was told that the amount will be credited in my account I 4 working days. I have not received any money. I tried contacting on the same number but it's coming busy or they do not receive. I am very dissatisfied with the service. Need the money back as soon as possible so that I could switch the network.

Dear sir,
new spectra cable tv network one against a/c no.- [protected] at uttarpara, cont. No.- [protected]. On 28/03/2017 from evening at about 8-30hrs the network is failed showing "technical problems" informed at 09-30pm over ph. To that cable network is not working but extremely sorry to say that person told me, not yet possible for me, tomorrow will be visit and rectified but now not yet rectified at 11-08am. Complained no. Was not given .Today at about 8-30(am) received no-service id[protected]C0563 after informing over ph no.-[protected].Now till 11-30hrs(am) we are now hopeless andmost of the daythey are not paying proper attention ! please look into the matter .
With regards,

Dear Team,
I got last month an SMS and call from Hathway recharge with one month will get another month free. I have recharged but now I didn't get extra one month.
Now already one month over and they disconnected my internet. I have raised around 6 incidents from fast one month, not responding till now.
Cheating and fooling the customers with false/Fraud SMS and calls.
I have paid 820 rs with in 28 days they disconnected and in between 2 days not working, so for 26 days 820 rs charged. They are cheating the customers.
Please pass this message to all, so that we can save few customer with Hathway fraud offers.
My latest incident id: 24032017w486453.
I have proof of sms and recorded call from hathway.

Please rest my account as its speed is so slow my accuot no is[protected] i am not getting proper services from your system i leave in aurangabad maharastra i am also attached the screen shot of the speedometer

Hi,

I have requested to cancel the plan and requested to send back my documents. I have informed to customer case as well as the person who is visited to my place (N. Tejesh # [protected]) that do not deposit my cheque into bank as there is no cash in the bank.

I have called to n tejesh so many times and informed do not deposit the cheque amount will be not there, and he informed that until connection not fixed they will not deposit the cheque, after couple of days cheque was deposited into bank and it was denounced. I have called to tejesh updated that cheque was deposited even though i have informed to you, he told he will cheque, after that i called so many times but he did not lifted my calls and said i am in meeting and he will not lift the calls, when i have tried with different number he lifted.

Such a waste and woo rest service providing to customers and playing with the customer life's reputation.

Note;- starting only i informed to tejesh that if it is not possible to give connection do not go further steps.

I called to area manager and informed that tejesh was not lifting the call, so he told that he was not belongs to my area and we don't know how he is, manager also called and his calls also not lifted. I don't know why you will keep these kind of persons.

I have all the calls recording that do not deposit the cheque into bank which i have spock to tejesh and customer care.

My question is :- how will bare all the headache things like this. If you will not take any action, i need to do futher serious steps with all recording and i will put an complaint on hathway cable.
I have not taken connection only and getting messages that amount is due.

Regards,
Sreekanth.

[protected]

I took a hathway HD stream 3 fiber broadband in Jan 2017 seeing their offer for 100gb with [protected]@ 1000rs per month. My account number is 1649514

After nearly a month, I noticed suddenly the speed got reduced one day and I got a message saying my 100GB exhausted and speed is reduced. When I check their account, the actual usage is only around 50GB. Since it was near the end of the month, in two days the next bill cycle started and speed was restored.

In this billing cycle, around 8 days are remaining and today also I got the same message of my data exhausted and speed reduced. The usage is still around 50-52 GB.

I feel cheated in a big way where I am getting only half the data of what is being actually advertised. The customer care guy I contacted was asking me like "Who told you that your data is 100GB?".

Seems they are not updating the offers to their systems and it works on its on.
When the speed reduces, I am not even getting 1Mbps.In a nutshell, nothing works. No data as agreed, no customer care, nobody knows how to rectify it and they are going to take one week for studying the problem and by then my next will cycle will start and same story again.

Worst service I have ever seen!!

I am using Hathway cable tv services, from Mar 21st 2017 on wards my account got disabled. I have complained to my local cable tv operator.

As they are saying some testing is going on because of that they disabled my account.This not first time previously also it happened.

So my concern is why I should pay for those days. When I raised the same question to the operator they are saying it is not there in their hands.

My MAC number is 18550F2EF606.

Please take an action.

Thanks & Regards,
Raghunath
+91 [protected]

I had recently taken a hathway connection in the month of december 2016 in chennai. During the installation stage when the connection was setup hathway official charged twice for the same transaction.when there technician came to set up the connection. when i asked them he said the transaction will be reverted in 2-3 days in my account .
it has been 3 month repeated mail and sending them bank transaction they have not reverted back with any explanation.

I have paid Rs 2500/- in advance to Hathway Broadband Bangalore.
They have activated my account # [protected].(on 18th-March-2017)
Transaction ID:- 7017126

But at home there is no cabling done and no router Installation done.So they have taken money but no connection provided.

My customer number is 1631819. I got the connection from hathway.Despite several complains I am not able to get a bill copy of my payments. Worst customer care.

My name is gaurang trivedi (Mobile no. [protected])

In the first week of feb 2017 i owned the broadband connection from gtpl at ahmedabad
After getting connection i complained almost 7 times or more for internet connection lost. For which i complained on mails, in application and on their customer care no. And asked for refund but they always sent mail that your problem resolved.
I am asking for permanent solution which they could not provided..
Due to inconstancy in connectivity i found problems to get in touch professionally.
Since they have not provided permanent solution i have asked for refund for which they have not responded me.

Agreed. This is the worst service. Today Hathway's representative Mr. Mahesh visited to my office in the afternoon at HYderabad and promised to give internet connection immediately at my Alkapuri residence ( near Nagole/Ramakrishnapuram) within one hour and collected the documents and Cash. Since Iam not having change I had given Rs.2, 000 to him. He promissed to give back change of Rs 500/- when he is coming for installation after half-an-hour . Till this second the new installation/ coneection was not given nor I received Rs. 500/- back. Mr. Mahesh Called in the afternoon and told he is coming to Alkapuri house for instalation and requested to be there at Alkapuri residence by 4.00 p, m. I stopped all my work rushed back to my residence and waiting for them . But no reply. In the meantime I received a message informing that my account no. as [protected]. I tried to contact Mr. Mahesh on his phone no. [protected] but he is not ready to hear anything but applying delay tactics and telling installation will be done only next day. He is informing this also only at 8.30 pm. He is not ready to hear anything and asking to speak with his senior Mr.Stephen Naidu [protected]. When we tried his number, it is completely switched off. When we tried to contact customer service, their standard reply is" they will sort out the issue within 24 hours. In this bargain I lost a) Rs.2, 000/- b) time (4 pm to 11.30 pm) and c) mental peace, . If this issue is not sorted out by 9.00 am tomorrow I am going to Press and is ready to takeup the Issue with TRAI and consumer courts.. DEar Hathway Management, donot cheat the clients/customers.. If something is not possible donot misguide the customers.. My phone no is [protected] ..--Prasad

Hi,

I am following up on below mail concern, I am not getting my refund money.

I contacted several times with customer care help and every time they are saying it's in process and I will get refund soon.
Last time when I spoke with customer care he said I will definitely get my refund by 7th March, but still no updates.

Please refund my money immediately otherwise I will take action against this issue.

-
Thanks
Vivek Kumar
+91 ******3546

On 12-Feb-2017 11:52 PM, "Vivek Kumar" wrote:
Hi Team,

Please find below details and do the needful:

Name: Vivek Kumar
Account No. [protected]
Portal ID Vivek_110
Mail : [protected]@gmail.com
+91 ******3546

My Concern :-

I had applied Hathway internet connection (Dated 13-Dec-2016), but due to my area(connection address) it was not completed.
But my money via cheque total 2757/- amount has been debited from my back account. After few days they said that my home is not under their connection area so will be refunded to me.

But after several follow up I am not getting any status, please see below person details with whom I was connected. I also tried to talk with customer care and they said it will be refined withing 45 days, so I had waited 45 days.
But, now it has been around 2 months and I am not getting my money and any updates regarding my refund status.

Sales Manager Name: Juned Alam - ([protected], [protected]) -
Has took the document and bank cheque. I tried to call him many times but he has never answered my calls.

Contact Person: Sameer Khan ([protected]) -
He is the first person with I had talked regards new connection. after 1 week he said I had given connection so I will do the refund process. After few days he said, you will get your money via Cheque by 31st-Dec-2016 or 1st week in Jan-2017. After few days he said try to talk to customer care and get the status. After few days he said talk with Juned Alam, but he never pick my call.

I am very disappointed with Hathway service, I am not sure why they took my money if my home is not their connection area.

Please update me for the same. I want my money back within few days.

--
With Best Regards,
Vivek Kumar
+91 ******3546

Hai,
My name is mahesh living in hyderabad. I am very glad to use digital cable tv (Hath way) but it won't get signal. Regarding this complaint is that activate my digital cable set up box
My consumer number is :[protected]
And the nds : [protected].
Could you please activate my digital cable tv.

Thank you.

Despite complaining so many times the result has been the same, Slow speed. Its sad to complaint that every 2-3 days i get the same issue though i complain every time. My subscribed speed is 1 mbps but i hardly get 20-30kbps. A small video of 10-20 second takes approx 1 minute for me to watch. When i complain my issues are resolved for some time and then again i suffer within a week of the complain.