Hathway Complaints & Reviews

I paid my last bill as on 21st Oct, 2016 for 3+1 month.
But I was receiving messages continuously from 19th Jan, 2017 to renew the account. I call to the customer care and informed that I am in the offer of 3+1 months it means I have to pay as on Feb 21st. From now on wards do not send this messages. They told to send an email to helpdesk. I did the same and also informed clearly that I do not want any disconnection at all
As...

On 15th december i paid the amount for shifting of connection for broadband and paid the charges amount. But it has been more than 40 days no customer care official or branch office person are answering. I have all mail communication with the company with same reply that we are looking into it.

My 6 months advance money is with them. Neither are they refunding the same nor are they shifting the connection. I am in dilemma...

Dear Sir/ Ma'am,

Humne cable operator se Hathway ka setup box lagwaya hua hai pr cable operator koi na koi channel gayab krta rehta hai aur kehta hai ki wahin se nhi aa raha paise bd gaye hai payment bda kr de do channel aa jayga. To aap pls ye btay ki kya Star plus wahin se nhi aa raha ye fir cable wala hame bewakoof bna raha hai?. Hum Hathway ka connection rakhna chahte hai pr cable wala hame isi tarah pareshaan krta raha...

The worst service is giving by gtpl. Gtpl is not bother about customer's problem/complaint. I have registered complaint many times but just starting a net for a minute and issue resolved. What the hell?from next day faced same issue again registered complaint, net started for a minute, status issue resolved.are you making fool customer?every time your executive saying our technical person will visit but no one is coming and still issue is...

Dear Great Hathway,

I am irritating from your customer service. [protected] Pune customer care number is not connecting from end users.

Account Number : [protected]
Name : YANUGANTI KALYANI

I was took the connection 3 months back and it was expired. To renewal the account, I was tried couple of times to talk but [protected] Pune customer care number is not connecting and i didn't get any...

My registered mobile No. is [protected]. My internet is not working since 14.01.2017 I have booked complain and ID is
;1983810. I am constantly calling call center but complain is not resolved. Every time one or another answer is given. I have also email to appellate authority of GTPL but the same is also silent. If GTPL is not able to resolve my internet connection problem then the advance paid to GTPL be returned back....

My account number is [protected]. I have made payment on 13th Jan, and today is 17th Jan and till now my connection is not installed. The engineer calls me and says he will come but he never turns up, unnecessarily my time is getting wasted, everyday I am waiting for him in my home but he does not come. The numbers from they call me are landline numbers and incoming is barred, so I cannot even call them also to check the status. This is a...

My card no.[protected]. As I took HD connection 1 year back and I paid for 1 year for HD and from 2 months I was paying monthly as 500 rupees then the service provider disconnected our HD connection and they told us to pay yearly or for 6 months. And the service provider was so rude, misbehaving, abused and he made us cry for HD connection. My area is lakkasandra. So please please take a serious action on them and activate my HD connection...

We are having GTPL Broadband since from past 3 years. Our Id is ushanash103. Internet connectivity is not available from past 1 month. We have made lots of complaint to customer care by telephone as well as by net, even the problem is not resolved.

We request to resolve the problem at the earliest as well as give credit for the downtime faced by us...

Client Id: ushanash103...

Due to the unavailability of the internet service facility to my new locality, i had to go for the termination of the service that i had acquired.i have asked the hathaway executive regarding the refund as i have hardly used the service for a month, they assured that the money will be refundable.
The same day, the other executive said that its not.
It had been more than a week and all i am getting is a call from the hathaway...

My Account Number Is - [protected]

The team had collected all documents on Saturday (Jan 7) but not installed yet.

Without visiting site, the team informed to me that we do not cover your area.

Fact: My neighbour is using Hathway broadband. Even, MY PC detects wi-fi signal of Hathway broadband.

This information is provided by the Hathway team member who collected my application form....

I have paid GTPL Rs 8999/- on 29-June-16 to provide unlimited broadband service at my following location.
However, their service remains down most of time.
We have to make rigorous follow up with their customer care, several times for several days to restore the service.

Their customer care employee never gets correct information and gives standard reply, "Engineers are working and service will be restored on...

I have paid GTPL to provide broad band service for 18 months. But their network remains out of service, most of time.
Their nodal officer never responds. Their service is totally stopped since 31-Dec-16.
I have called them 48 times and have sent 18 mails. But they never bother to solve the problem.
As GTPL is unable to provide service, they should return my amount back.
Kindly help me.

GTPL - some...

Hello,
The broadband has stopped working on 12th December, 2016 and it is still not fixed. I have made few complaints, every time i had been told to be attended in 24 hours. Nothing has happened. Absolutely poor service. No Business Ethics at all. Once you have paid money, as a customer, i am helpless. Right above my flat, the connection is up and running without any interruptions and i was told that all the connection in my area...

My Self Shalin Patel My Registered GTPl Setup box no is [protected].
Every Time Our Setup box Subscription Charges 290 is Collect by your Company 's Collection boy Mr. Mehul in our Area. But Last 3 to 4 month he was very irresponsible for his Work. He is doing delay in payment Submission to GTPL . Else he was Collect money on 1st Date of Every month but not pay at GTPL. So we are Facing Problem of Subscription Activitation.
I...

There have been multiple instances I lost connectivity and could not work from home due to the pathetic service provided by Hathway.

They assured 2 hours repair service as compared to Act Fiber net and a free modem and wifi too. That I switched to Hathway.

I am unable to disconnect or cancel their service. Their customer service is pathetic. All my requests for cancellation of the account go in vain. They raise...

Dear sir/mam,
I have a total three tv at my home.i had connection of gtpl.i leave in bharuch town.my gtpl operator has charge full payment for total three tv.
as par my knowledge and inquiries in Surat city and in my home town Bharuch in city aria your gtpl operators are charged full charges for primary connection than half charges against second connection.
As i am also a customer of gtpl.why your gtpl operators are...

Dear sir, Since last so many days cable TV is not working properly and it is getting closed frequently. Again since yesterday cable TV is not working. Today so many times we tried to lodge a complaint by dialling all the land line & mobile numbers buy no body is picking up the phone. They are also treating us whenever we request for refund for non working of cable TV.
Pl help us and take serious action against GTPL, GUJARAT.
THANKS....

I discontinued hathway internet service 6 months ago and accordingly i am eligible to a refund of the deposit for the modem/router installed at my place. But instead of the refund process being initiated i get daily calls to continue the service. This has affected my mental peace to an extent as it is a daily thing after i have asked multiple times not to call or remove the number from database, but still receive regular calls. Hoping this...

I have booked your Broadband Internet 10MBS/Unlimited through SHAHRUKH [protected] and paid 2931/-for the same . My account no is [protected]. The wiring has been done but no one has come with the modem to start the service .I was told by Shahrukh that someone would come yesterday but no one turned up and wasted my whole day waiting for him. Today also no message has come for someone to come .Please reply ?Vijay Idnani...