Hathway Complaints & Reviews

Hi,

I am following up on below mail concern, I am not getting my refund money.

I contacted several times with customer care help and every time they are saying it's in process and I will get refund soon.
Last time when I spoke with customer care he said I will definitely get my refund by 7th March, but still no updates.

Please refund my money immediately otherwise I will take action against this issue.

-
Thanks
Vivek Kumar
+91 ******3546

On 12-Feb-2017 11:52 PM, "Vivek Kumar" wrote:
Hi Team,

Please find below details and do the needful:

Name: Vivek Kumar
Account No. [protected]
Portal ID Vivek_110
Mail : [protected]@gmail.com
+91 ******3546

My Concern :-

I had applied Hathway internet connection (Dated 13-Dec-2016), but due to my area(connection address) it was not completed.
But my money via cheque total 2757/- amount has been debited from my back account. After few days they said that my home is not under their connection area so will be refunded to me.

But after several follow up I am not getting any status, please see below person details with whom I was connected. I also tried to talk with customer care and they said it will be refined withing 45 days, so I had waited 45 days.
But, now it has been around 2 months and I am not getting my money and any updates regarding my refund status.

Sales Manager Name: Juned Alam - ([protected], [protected]) -
Has took the document and bank cheque. I tried to call him many times but he has never answered my calls.

Contact Person: Sameer Khan ([protected]) -
He is the first person with I had talked regards new connection. after 1 week he said I had given connection so I will do the refund process. After few days he said, you will get your money via Cheque by 31st-Dec-2016 or 1st week in Jan-2017. After few days he said try to talk to customer care and get the status. After few days he said talk with Juned Alam, but he never pick my call.

I am very disappointed with Hathway service, I am not sure why they took my money if my home is not their connection area.

Please update me for the same. I want my money back within few days.

--
With Best Regards,
Vivek Kumar
+91 ******3546

Hai,
My name is mahesh living in hyderabad. I am very glad to use digital cable tv (Hath way) but it won't get signal. Regarding this complaint is that activate my digital cable set up box
My consumer number is :[protected]
And the nds : [protected].
Could you please activate my digital cable tv.

Thank you.

Despite complaining so many times the result has been the same, Slow speed. Its sad to complaint that every 2-3 days i get the same issue though i complain every time. My subscribed speed is 1 mbps but i hardly get 20-30kbps. A small video of 10-20 second takes approx 1 minute for me to watch. When i complain my issues are resolved for some time and then again i suffer within a week of the complain.

Installation was done on 28/2/17 but still activation was pending and los light is only blinking bad experience from technical side and very poor satisfaction when comparing Act broad band

GTPL BROADBAND

my id : - jaypatel1993

alreddy i change new plan bt not active and i give to company checque

chekque also clear bt my broadband is not active
and comapni person behave is very ROOD
Not a given me Properly and or Solution

Pls help me

My customer Account No is: 1226511

I was using broadband internet for two years.On 10 October 2016 I have cancelled my account and submitted all required devices (Ack for device collection attached). When i asked about 1500 Rs they said, I will receive cheque for that in 45 Days.
For same i have contacted customer care many times. Today after 6 months still haven't received any cheque.

This is with respect to gtpl current scheme of 10 mbps internet pack of 1000 gb in rs. 4, 100 (Considering your 50% scheme on original plan of rs. 8200 for 1000 gb)

I am existing gtpl customer and happily using your service from last 12 months, recently in the month of feb my i have renewed my plan once again to your service.

My complain is if gtpl such scheme is already available why you guys or your sales representative are not extending such scheme advantage to existing customer...?

The worst part is being an existing customer i get to know this details from other sources or users, you guys don't even sms or mail. Having such scheme is available for a customer i was forced to apply for an old scheme which was really ridiculous.

Here i can see the clear loss of my rs. 4100 for not availing this scheme.
I have tried so many time calling at your call center and mail communication to head office seeking for help but didn't get any satisfactory response, head office guys in mail communication just reply "sorry we can't help in this" that's it.

My request to gtpl team is kindly giving me the advantage of this scheme by either returning my extra money which i have paid or extend my validity of this plan to another one year.

My gtpl connection is registered with [protected] number

Call me on the following number, if any.
+91 [protected]

Hathway internet service providers are cutting cables of other providers in kavalbyrasandra bangalore
From the past 2 decades hathway has not allowed other internet service providers to operate in kavalbyrasandra. Their services are bad and not usable. Therefore we are left with no internet capability.

Only other option is to use bsnl which is what we have resorted to.
Their services are also bad.

It should be a free market not a monopoly.in the end residences are the losers

My internet is not working despite calling 8-10 times he is not reverting back SAMAR is the vendor's name he is ignoring our calls .
We need internet urgently we are working and we need internet immediately if possible actions are not taken I will drop my Hathway internet connection nd will consider some other broadband
A/c no. [protected]

No internet even after bill was paid.same issue since last 4 months.
After making multiple reqs, The issue still remains as unresolved.
Devi prasad

A/C:[protected]

Hi

This written complaint is about Hathway broadband. I had taken a new connection in 2015 in June or July. During the form filling, the executive has collected rs 1000 in cash but the same doesn't reflect in my records.

moreover, the connection was give very late. And post the installation, for the first week, the data did not work at all.

Frustrated, I called them to disconnect the connection. This is where the nightmare began. its took me over 3 months to get the connection cancelled. I called them over 30-40 times. I was mentally tortured just to get the right thing done. While taking back the modem they promised to return back my advance. and till date I have not received anything.

Now on every alternate days, their customer reps are calling and harassing me to extend the subscription and pay for the first three months of connection, something which I did not use. No amount of escalation and complaints have resolved the matter and im fed up and frustrated. Please help me

Since 10 days they are having technical issues. Whenever you call they just tell that there is technical issue, call after an hour or 2 hours. Again you callback then they apologies and begs 2 hours or one hour to resolve issue. Even i cant understand how can they provide this type of service to Industry. Ours is IT company totally dependent on Internet. In last 10 days including sunday our working output is not even half tjen it should be due to internet connectivity issue. They take money in advance so we are totally helpless now.

My renewal for hathway broadband account was due on 23rd Feb 2016 and as per the discussion from their representative the renewal services provided to me was not at all in line with our discussion. As soon as I made the payment for the renewal they just utilized the amount as per their wish.
I had asked them to renew Speedway 5Mbps 5Gb Qtly PreU-3 plan, instead they renewed for ZOOM1 10Mbps Pre 2Months plan. And too for 2 months,
inspite of clearly mentioning them in the mail and over the phone.

Their staff members are not at all knowledgeable specially the ones in the prepaid renewal team (Madhuri Jhadav, Sujata etc), They are busy in fooling their customers.

Not at all satisfied with the services.

I ve been facing improper wiring issue since 10 days!
I've complained 3 times but customer care wale meri complaints forward karte regte he
And local gtpl office owner Mr DIPAK has been ignoring my complaints! He is telling me that he has told the technician but that technician didn't come! Same lie for 3 days!
WHAT A FRAUD! I MEAN WHEN TGEY WANTED MONEY, they instantly came to my house but now no one is responding!

Username : kamani005

Help me to solve this! Regards!!

I had renewed my broadband connection of three months with a changed plan on the 3rd of Feb. Today it is the 24th of February, and my internet is still not working. This is despite multiple complaints at the local retailer, sending emails, and calling Hathway. They keep calling me saying I haven't renewed my account, and overtime I email them the receipt they stop replying. I had also requested a transfer of my connection from HSR layout to Koramangala in Bangalore, that too has not happened. I demand a refund, its almost been one month since I have had no internet connection. Never get hathway, such a loss of money and terrible service. I have now been without internet, despite paying. And no sign of any help from Hathway.

Sir,

I, Nupesh Raheja, r/o B-96/2 Anup Nagar Uttam Nagar New Delhi 59 (Mobile No. [protected], [protected]) want to make a complaint against the cable operation Mr. Munesh proprietor of M/s M/s Sh. Balaji Cable D-82 Partap Garden Uttam Nagar New Delhi 59 due to the following reasons.

1. I am having two cable connections with Hathway Set Top Box. The card Numbers are[protected] and[protected].
2. The cable operator has told me that the monthly subscription has been increased by the company and an amount of Rs.400/- per month is to be paid for each box. Earlier he was charging Rs.200/- per month for each box for the basic i.e. the lowest plan.
3. Last payment was paid to him on 22.01.2017 vide receipt no. 67837. The name of the collection agent is Jitender.
4. I asked cable operator to show any kind of evidence that makes it clear that the company has raised the monthly subsciption charges.
5. But instead of this he disconnected my both the connections with any intimation to me.

Action may be taken against the said cable operator. I had tried to contact the nodal officer Ms. Roopali at his moble no. [protected] and 49775611 but the mobile number was switched off and the landline number does not exist. I tried to talk on 24.02.2017 at 1.55 p.m.

The office mobile number of cable operator is [protected]. He has provided the box numbers as 103 and 1876.

Please take urgent action against him and the connection may be resumed.

Regards

Nupesh Raheja
[protected]
[protected]

I am a hathway subscriber for the past years and I had bought the HD set top box 1.5 years ago and after 1 year, all the HD channels got blocked and today some of the channels like Star World, Star Movies, Fox Life etc.. I had called the cable operator to unblock the channels, but it's not happening. I had tried to call him repeatedly, but he is not answering. It's been 4 months and the some of the channels including HD channels are still blocked. Kindly unblock the channels immediately.
My HD Set Top Box VC ID/no.[protected]
Ph no. [protected]

I have to say this this is the most worst service provider company, my net is not working since last one week, i tried to contact customer service at least 10 to 20 times and the most irritating thing is even their representative have no clue about my complaint, whenever i called in everyone giving different answer every time and making rounded and rounded instead of solving the problem, i also tried to contact local area person but the same thing and same answer, i also asked them to sent technician at home, but no one came in, i will be greatly appreciated if somebody who is knowledgeable, responsible can solve this thing.

Hi team,

I had requested a new connection on 18th feb-2017 (saturday). they promised to give connection on next day... i. e sunday and told you will get a call from technician.
But no any call from technician. i called many times n they confirmed to give on monday.. same comments technicial will call.. but no call. same thing happended till wednesaday. even i asked when you are free that time you can gave me connection.. but still i hadn't received any call from technician.. they have mentioned the comments "lock door" without visiting or any call.
The person who has collected my document he is not responding my calls.. i called from another number he told technician will come but no one is ready to give technician number... atleast they should provide technician number so that atleast we can approach.
Below is the info please take action on it or else i will publish it on social networking or media even to my friend circle.
If we are giving me new connection the why you should take my documents abd all.
If still not happened anything i will complian about it.

Information:-
Location:- warje (pune)-411058
The person who has collected my documents:- vishwas ([protected])
Another person who is i think coperator from hathway office :- sandip gaikwad ([protected])

Appreciate your response!!

Dear sir,

Pls look into matter, i getting lot unwanted promotional sms from hathway, i am staying in thana dist. Bhaynder area, mumbai. My mob. No. [protected]. I am business man its continue disturbing me that's affecting my business.

If this text reading by hathway authority so pls stop to sending such kind of sms on my personal mobile no. [protected] otherwise i will file case against you in the court of law.