Hathway Complaints & Reviews

I have booked your Broadband Internet 10MBS/Unlimited through SHAHRUKH [protected] and paid 2931/-for the same . My account no is [protected]. The wiring has been done but no one has come with the modem to start the service .I was told by Shahrukh that someone would come yesterday but no one turned up and wasted my whole day waiting for him. Today also no message has come for someone to come .Please reply ?Vijay Idnani...

We requested for a new connection on 15th of December in Preet Vihar E-block
Till date we have not receive any service and the cheque amount we have payed is already credited in your account and your executive is daily giving us the false commitment ...
Kindly look for this complaint or we will take any legal action against Hathway.
My receipt no. 49835...

To whom ever it may Concern

I, Amit Prajapati, pay 13320 INR in Advance on 20th November, 2016 to GTPL BroadBand for 12 Months of 2 MBPS Unlimited Plan. From my first day of service, I am not satisfied. It is with great sorrow that I write to you today regarding GTPL high-speed Internet service. I have experienced so many interruptions to my Internet. I believe that because I have not received any service I am paying for. I...

ACCOUNT NUMBER : [protected]
NAME : BRIJESH NAIR
Hathway Email Id- [protected]@hathway.com

I had received a pamphlet from Hathway with the new Tariff plans, I had requested them to change my existing plan which is of 5 mbps speed and 25 GB free data limit to the new plan RIDE CENTRAL - 5 mbps speed and 60 GB free data limit effective December. Monthly rent only 699/-
However till now it has not been...

Its been two days after i upgraded my hathway connection from 512kbps plan(which i was using from past 2years) to infinite 2mbps plan.. i was been told by the customer care guy that i will be getting actual stable 2mbps downloading speed(when you download something) and plus 2mbps uploading speed in an amount of 10234rs for an year. so i upgraded but now the problem is that i am getting roughly 200kbps download and 40kbps uploading speed!...

They are not refunding my payment they charged me wrongly n now they make me fool everyday that they will refund my payment today but they make only fool fraud people fraud n worst customer service if they will not give my payment till christmas i will register a case in police station plzzzzzzz dont make me fool hathway worst...

This is the request to look into the matter,
To whom it may concern,

I krunal nayi from ahmedabad gujarat and my customer id is “black virus”, customer of gtpl broad band and tv cable since 13 years.
I have concern that whenever we have any problem related intenate connection it takes so much of time to solve it and they are totally non responsive in terms of post purchase services. When i wanted new connection...

I have made the payment in hathway for a internet connection.
Its been 10 days that no action has been taken for installation.
One of there executive named jagdish ([protected]) took the money and now he is not responding to my call. Even customer service person is not active. Its very frustrating to keep following them.

My money receipt number is 42361...

I have applied for connection on 14th of Dec 2016 in Indore, Scheme No.53. One of the Hathway employee (I'm not mentioning his name here as I 'm expecting company to take necessary action against him) told me that I will get connection in a day and maximum time is 72 hours. I have given him cheque for 15th Dec and money is already debited from my account. I asked him that are you sure of connectivity there, he told yes I'm very sure.
br...

Hello,

The worst of all customer service, raised ticket 4 times through customer care number, from the pasted 38 days no response.
I have also paid the money of shifting charges of 560 in sector 21 office gandhi nagar. No one turns up.
My customer number bb286090.
I[censored]nable to shift please do update the customer i'l move on with another broad band connection, never gtpl again....

Since my plan was going to expire on 16th dec, i changed my plan on-line on 15th december 2016 to the "new supermax 10 mbps 80gb pre qtrly" from hathway website by logging into my hathway account.

I was given a choice of 4 different plans. I have attached a screen capture which has the details mentioned. I selected the "new supermax 10 mbps 80gb pre qtrly" which was listed second in the options and the amount for that plan...

I made a payment from my citi credit card to Hathway around 03:00am on 16Dec and received an error page on Hathway portal the amount of Rs.1977.12 is debited from my card by citrus however the amount doesn't show up to be credited on Hathway portal. I enquired with the bank and they confirmed the amout been debited from the card. However hathway could not see any trasaction done from my end....

Dear team,

mari paase GTPL set up box che, chella ghana time thi hu jovu chu ke eni ander maintainance vadhi gayu che. set up box maa aa problem hoi to resolve kon kare? customer or GTPL company, ke pachi cabel operater,
pahela jyare cabel hatu tyare aa problem nato aav to have aa problem chalu thai gayo che to mare su karvu mane su help madi sake GTPL co. maathi and cable operator tharaf thi.

Regards,...

HI
My Hathway account number is 1572599
I had made payment to Hathway internet on 1st December with my credit card. The payment is not reflecting in my account. Internet services were disconnected and subsequently i had to make one more payment. I want refund of the first payment of amount Rs 3678.86
Hathway complaint ticket number 18011024
Transaction number is 7476651633647472042412

Regardsbr...

Account no - [protected]

Unhappy to see very few hd channels though subscribed for hd.
Earlier were able to see star sports hd1 & hd2. But now heard for these channels need to extra amount of 160 rs. Which is unfair.
If this is the case would like to look for better options.

Thanks....

This is to inform you... just 10 days ago i subscribed broadband internet service but from last 3 days service is not working.when called to customer care just they made entertainment..so bad experience..already i have made all money charges so no one is caring.
please solve my query..

A/C No- [protected]

Name- Gaurav Chaure

Complain No[protected]W247811

complain No[protected]C3180br...

This is to inform you that i have opted for a new account no: [protected]; payment of rs.2940 /- for 3 months made on 08th dec 2016 at 2pm please note that mr. Yogesh - mobile no :[protected] sales executive of hathway promised that the connection will be activated within 6hours. We were in need of broadband connection hence we opted for this network thinking it will be done.
To our surprise nor did the sales executive picked our calls...

I vaibhav Vishwakarma owner of Vision Earth Realtors had uing your Hathway internet Connection from 7/9/2016 In mid of October and November due to there technical issues we are unable to use there Internet Connection. We were requested a complaint against this and also visited in there office in Lower Parel as they committed that whatever's days you are unable to give service the same days you will give Extend days o[censored]sing on my hathway...

I have availed of Premium high speed broadband services from Hathway over a year ago. Athough I am paying for a high speed 10mbps unlimited data plan, i barely get 0.10 or 0.11 mbps speeds!

Hathway has gone about giving multiple connections to everyone in my neighborhood and their already dismal bandwidth has become non existent now.

i am a graphic designer and my livelihood depends on the internet-yesterday...

Hathway is disconnecting the internet for maintenance very frequently, when talking to nodal officer (Mohan - bangalore [protected]) he is claiming they have send sms to intimate the same (Which is false claim, no sms send). Internet disconnects very frequently i have to manually disconnect and connect the ethernet cable multiple times a day.

Pathetic service as hathway doesn't take complaint request claiming this is a known...