Hathway Complaints & Reviews

Hatway Broadband is refusing to repay the pending dues . I had forced me to take their service for 3 months and now I have shifted to a new location at Tolichowki from Nizampet and they do not have service here and not paying the pending dues back . Here is the email trail that I have as proof .

**********************************

From: Edwin Rodrigues
Sent: Thursday, November 3, 2016 9:09 PM
To: [protected]@hathway.net; G Rajesh Babu; delia.[protected]@hcspl.net; [protected]@hathway.net
Subject: Fw: Refund Confirmation [protected]


The Hatway person has collected the device . Now when should I expect the DD ?

Thanks and Regards,
Edwin Rodrigues
+[protected] \ +[protected]

???The Rosary is a fortress against evil.

It is a sign to Satan that you belong to Our Lady.???

- Saint Dominic

From: Edwin Rodrigues
Sent: Thursday, October 27, 2016 12:35 PM
To: G Rajesh Babu
Cc: delia.[protected]@hcspl.net; [protected]@hathway.net; [protected]@hathway.net
Subject: Re: Refund Confirmation [protected]


Thanks for the confirmation . You can collect the device on the 31st of this month .


Thanks and Regards,
Edwin Rodrigues
+[protected] \ +[protected]

???The Rosary is a fortress against evil.

It is a sign to Satan that you belong to Our Lady.???

- Saint Dominic

From: G Rajesh Babu
Sent: Thursday, October 27, 2016 12:01 PM
To: edwin.[protected]@live.com
Subject: Refund Confirmation [protected]


Dear Mr. Edwin Rodrigues.

This mail is to acknowledge you that, you will get refund for unused days from the date when the shifting ticket/Mail is raised within 30 working days. Hence kindly surrender your devices for initiating the refund process

THANKS & REGARDS

G RAJESH BABU

BILLING & COLLECTION

Description: Description: cid:image004.[protected]@01D0291F.6B864130

**********************************

From: Edwin Rodrigues
Sent: Saturday, November 5, 2016 4:09 PM
To: [protected]@hathway.net
Cc: delia.[protected]@hcspl.net; [protected]@hathway.net; G Rajesh Babu
Subject: Fw: Refund Confirmation [protected]

Hello Hatway,

Here is the acknowledgement receipt . I managed to find it .

Thanks and Regards,
Edwin Rodrigues
+[protected] \ +[protected]

???The Rosary is a fortress against evil.
It is a sign to Satan that you belong to Our Lady.???
- Saint Dominic

________________________________
From: Edwin Rodrigues
Sent: Saturday, November 5, 2016 12:12 PM
To: hcspl; G Rajesh Babu; delia.[protected]@hcspl.net; [protected]@hathway.net
Subject: Re: Refund Confirmation [protected]

Hello Hatway,

I misplaced the bill during the shifting of my home . Your technician came during the shifting and we do not remember where we kept the receipt . You can ask Rajesh . He will be having the copy .

Thanks and Regards,
Edwin Rodrigues
+[protected] \ +[protected]

???The Rosary is a fortress against evil.
It is a sign to Satan that you belong to Our Lady.???
- Saint Dominic

________________________________
From: hcspl
Sent: Friday, November 4, 2016 12:46 PM
To: edwin.[protected]@live.com
Subject: Fw: Refund Confirmation [protected]

Dear Mr. Edwin,

Greetings from Hathway!!

Subject – Concern raised with respect to Refund related towards account no :[protected]

At the outset, please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns.

With reference to your mail, we would like to inform you that please share us the device returned acknowledgement receipt in order to address your concern.

We assure you of our best attention at all times.

Regards,
Ishita.
Hyd-Helpdesk.
Call center No[protected].
[protected]@hathway.net

Hathway Customer Support powered by Freshdesk 32561

Freshdesk - Online customer support software and helpdesk solution
freshdesk.com
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hi,

I had clearly informed I am not interested to continue any kind of services from Hathway (Telephone call recorded).Apart from this the executive had twice visited my house and got it confirmed that i have discontinued services.

Now acting over smart you have raised a bill of Rs 1148.84 for November months subscription (I have uninstalled all the hatway gadgets in October month).

I warn you of a legal tussle if you don't withdraw this bill in 1 months time and close my account ASAP with Hathway.

Below are the details for your reference.

My Details :-
Account Number - 1163266
Bill No[protected]
Name - Manojkumar Mane
Phone - [protected]

Regards,

Manoj Mane.

Dear sir/Madam
Cable oprator hame cable conection nahi laga de rahe hai.bar bar call karne ke bad bhi koi responce nahi de rahe ...aap batao ab mai kya kru..pls jaldi batae...

Name indrasen prasad, a/c no [protected] i had paid rs 3000 in cash for 3 month subscription and get connection installed but late connection after 5 days when given cash. After installed everyday connection goes failure. After continues calling to customer care for reason no one is able to explain why my connection is gone fail each and every time. So ihave decide to remove connection an refund my money back as fast as possible.

This company is a totally bad. They disconnected my internet (Customer no. [protected]) giving wrong reason of non-payment, when the payment was already made on 26th october.

First the customer service said, it wud be resolved in 24 hours. Then i get an automated call saying your issue has been resolved, but it is not. Then the customer service said it will be resolved in 72 hours. She is smiling while speaking when i said either re-imburse my amount or compensate for the loss of internet due to wrong reason of non-payment. WHAT A STUPID CUSTOMER SERVICE FELLOW, THE GIRL IS. As if this company is doing a favor to me by giving me broadband service.

I have subscribed to [protected]@y as it is community connection in our drdo townsip. C v raman nagar bangalore -560 093
for quite some time most of the dd channels are not being transmitted properly. There are lot of glitches. It is irritating to hear any program or news .
Please advice hathway to address this. It is mandatory thatDD channels be transmitted properly as it is a National Channel.Bad transmission amounts to violation...

Hi ! my name is eshwar and i am from Hyderabad, india . i made a online payment for my internet topup (hathway ) . the amount has been deducted from my account but hathway haven't received it . i spoke to the customer care support and they and they suggested me to check with my bank . so i rang hdfc customer care and spoke the executive who confirmed that payment is successful done and the received is hathway and gave the transaction id . informed the same thing to customer care of hathway but still they say there is no record of such payment . i explained each and other thing and the agent hung up the call . felt like i am stupid here . so called back again and spoke to the another executive of hathway and the executive said he will look into these .
Its been 2 month and still my money has not refund to me as promised by hdfc bank and no call from hathway as promised . the amount is more than 2200 Rs . unethical behavior of hathway executive by disconnecting call . i spend like more than rs 600 just to for this refund .
there are many things to say BUT MY WORD WILL FAIL TO EXPRESS MY FEELING . so please asap contact me to take strict againt hathway and hdfc bank ( if possible )

Fx channel, star movies, starmovies action star world, english channels are blocked why do i have to complain after every twice a month after every 2-3 months chanmels are blocked why???
Iam payimg you its not that you're providing it for free even after complaining the channels are back after 15 days why does ittakes so much time im tired of complaining fix this and fix it permanently

The set top box we using is under satisfaction. Hathway is offering poorly operated services. It creates disappointment as we are unable to watch
our television shows. Please revert as soon as possible.

The person of GTPL collected the cheque on 20/10/2016.
But till date the connection is not started.

I have called the person who have collected the cheque. But he doesn't receive the call.

I have mailed the company but the there is no proper response from the company.

My name ; D. M. PATEL
Mobile number : [protected]
E mail : [protected]@gmail.com

I made payments for reactivation of my broadband account 5 days back and my account still hasnt been reactivated. I've called them several times and all they do is register a complaint and tell me that it will be resolved in 4 hours, which hasnt happened yet. Even talked to the manager and he had the same response for me. Everytime i call they keep my call on hold to check and take a very long time and its not a toll free number so i get charged a lot for the call as well. They are not refunding my money as well saying that its againt policy. So basically they took my money and are not providing me with the service that they are suppose to, which is a fraud. Everytime i call i get a message that complaint registered and then i get a message that your complaint has been closed. This is all the response i get from them.

My internet is down since last 5 days. Inspite of continuous calls and dropping of emails to the customer care department there is no response at all and executives are very rude and no one is willing to help. The floor managers really dont know how to talk to the customers and this been the 5th day my internet issue is yet not rectified. Also every time i call them they are giving wrong excuses and lame promises.

They have this carefree attitude and don't value their customers at all.

Our internet is not working since more then last 2 weeks, we have been complaining regarding the same again and again but still didn't get any resolution. Just they use to send message that your problem has been resolved and after that also internet doesn't work. As we are working girls, there technician also doesn't inform while coming home to check the problem neither any intimation from there end that some body at this time will come or has come to check the problem, so that we will be available at home.
Most of the work we do from home only. It is hamper our work very badly.
Please help us here to get it resolve.

Thanks

Here i would like to inform you that my gtpl broadband service is not working since last 10 days, i've registered compliant through gtpl web site on 23/10/16 (complaint no[protected], 28/10/16 (complaint no[protected] and 31/10/16 (complaint no[protected]. but still it is unsolved and this type of problems i faced once in a 2 months, it means it's a regular problem. so many times i've called to their customer care executive and every time they told me that it will be solved with in 24 hours. so request you to look into this matter and solved this problem as soon as possible.

User id - jimmy_patel8

Regards,
Jimmy patel

My number-1584183.

I need a bill copy for my renewal payment which I made recently. I have been following up since 1 month. Sent several mails making calls daily.. The response I get is i t is in progress. And it has been in progress since many days.
I simply don't understand how long it takes or generate a bill copy. This is minimum expectation. I need to submit bill in my office.. Today is last day.

You guys don't take your customers seriously. Least bothered to reply mails also. This is pathetic derive and worst company ever.. You don't HV prociaoion to talk t billing dept. Every time I cal customer care. They say iris escalated. But bill is not provided till now since 20 days..

I would never refer Hathway to anybody. In fact I am going to start negative propaganda. The truth about the pathetic service.

I use two hathway internet connections.The one in Pune, I use 1 Mbps plan with 50Mbps for first 15 Gb every month . It has turned very annoying that every month, irrespective of our usage, the speed does not last 50 Mbps for more than a couple of days. While they promise 1Mbps for the remainder of the month, that does not happen at all. Another connection I have is at Mumbai. This is even worse. Here they never ever provide the promised speed. Such is the speed that a Youtube video at 144p gets buffered every 2-3 seconds for 30 seconds. Repeated calls to their customer care have fell on deaf ears. While they are firm on their policies and cut our internet connectivity the very next day after due date on non payment, they seem to have no shame to even check out how satisfied their customers are.

In a months most of time hatways set top box shows no receiving signals. Some times continues 2 or 3 days signals not receiving. When we call to the operator the person not receiving call. 60% 9f time in a month there's no connection

I am not happy with the service provided by the Hathway broadband service company. I am repeatedly facing the issue with signal even after complaining to their support team. In every hour the internet is going offline for 5 to 10 mins. This very annoying and disturbing. I am simply wasting my money in calling them. Kindly register my complain and take necessary action against the company.

I called gtpl for the new connection on 12th of october and gave a cheque to the gtpl exicutive on same day (12th of october). He had promised to start the connection within five days... But till now its not started... Gtpl customer care are saying that we can do nothing till connection is not started...

Gtpl guy is dhirendra singh ([protected]) who had took the cheque from us and the reciept number is 264315 which is registered under satellite branch...

Please take the strict action on the company.

Dear Sir..

Goodmorning. This is HM Pathak, resisiding Adinath society, VIP Road, Karelibaug, Vadodara.

May I know the Monthly charges for POPULAR package for GTPL cable connection.

Is three any changes. Cable Operator is never informing the changes & attitudes towards GTPL customer is NOT Accepted.

Thanking You

H M Pathak ( [protected] )