Hathway Complaints & Reviews

What a stupid service they have!
There is no way to pay monthly bill online. The person who has to collect money every month doesn't come on time. All of a sudden, the channels stop coming with a message "subscribe to this channel"!, at night 10.00 pm. There is no round the clock service. I have to wait till tomorrow and call their office.

I got this problem twice now. Nobody has come to collect renewal amount this...

Hathway Mumbai Kandivali East charges every month extra 100 /- to provide star package but they never reactivate the package once the previous package is over. We are suppposed to make the phone call asking them to reactivity. I come back from office in the evening by that time their office is shut and no one receives the phone. And this is not the first time it has happened but plenty of times. They take the money in the first of the month...

Hi,

From last week, I'm experiencing a critical Internet issue and no one has resolved it till today. As I mentioned in my earlier request, I was met with an accident and I got an approval of "Work From Home" from my company but due to Internet issues, I can't manage my work from home.

Hence I have to use my mobile Internet connection though I had paid for my Internet connection renewal...

I am broadband internet customer (ID[protected]

I have quarterly plan and on a nd as on due date 6th september I made payment. Due to payment gateway errors I made total 3 payments of Rs 3320. (two excess payment were made to Hathway). I sent many mails to hathway regarding this. one payment is refunded. but one payment is still pending for more than a month.

The staff is so thick skinned they are not replying...

I have been trying to contact hathway customer support and officials for disconnecting my hathway broadband subscription but not getting any response. The closest i got to create a service request no[protected]w632001 - which was closed without resolving my query. I did not receive any communication regarding. I logged another request #12102016w646383 - which is in open state. This is going on since last 1 week. I need wuick resolution to...

I am utilizing since last 1 and half year every time committed speed is below the limit, everytime. When we are trying to contact the customer help line it is a lenghty procedure we have to try minim 15 mints other wise it is not possible.
Why the company is giving false commitments and advertisements to the public, it is just cheating by false advertisements. If you are not in a position, please refund the amount paid to you by disconnecting...

My cable operator is not answering my calls. His name is rajender sharia. I am from manauri AF Stn. Yesterday I called him that my cable is not working because of notice as "please call your cable operator/hathway@y office to subscribe to this channel (4)". He replied that today office has closed but I will try. But next day at 1300 hrs I again called him but no response on his number [protected]. I tried at least 4 time. At 1400 hrs, I met...

Initially we are planing to purchase broadband internet, so we thought we will go with hathway we called them with 30 min they came to house & same day only we paid amount i. E. 2400 rs/-. They told that 1 day it will look to active your account & for connection purpose. We will thought it's fine but no response from them 2 days will be over no connection, no proper response. So we thought better we will canceled this net due to no proper...

I reached hathway for new connection in hyderabad. On 8th october executive came to my home and collected rupees 2410 for 3 months however till today new connection is not provided and executive is not picking calls.

Receipt number : hydisp/576445

I want my money back from hathway as they could not provided new connection to me.

Please resolve this issue....

I am using hathway 40gb 50mpbs plan. Not once in the last few weeks have i received a speed even close to that and it's the beginning of my bill cycle. The download speed is within a few kbps. There are problems with connecting to the wifi router as well. Hathway has provided us with the worst service, not picking up our calls. Not only this, we haven't received any word of assurance from them as well. Hathway living up to its reputation....

Dear hathaway team.
Since last three day my tv screen is appearing a massage (Please call your cable operator / hathaway office to subscribe to this channel).
Plead could you explain me once we paid monthly fee than why this massage is appearing on my tv screen.
Plz help me to solve above issue and much appreciated immediate action.
Thanks
Shahid
B-182 vidhyadhar nagar jaipur....

I had started your services for home internet broadband from[protected]
for six month plan and renewed i had all the proofs for reference along with the usage printscreen msg
i had bad experience with your services
Under consumer rights i mailed you regarding your services
i want to talk higher authortities whoever is comapny owner replyformymoney paid

already given details you refer
contact...

Hi,

I'm getting Billing mailers from Hathaway.

I have utilized prepaid Internet service from Feb 2015 till September 2015.

I have cleared every one of the bills since September in prepaid mode as it were.

Post that, I moved to Chennai and there's nobody utilizing the Internet association since that time .

When I checked my messages in March 2016, I was astounded...

Hi Team,

I am unable to login to my Hathway account with the details provided by as iot shows an error as Invalid Logon details .Kindly requet you to help me login and also provide the bills from the month of March to August asap .

Humble Reverences,
Swathi...

Hi,

I have taken a 3 month Hath way subscription plan last month. From then, Every week I am facing a service issue.First time when I face the issue, they said the service was down at poll and this repeated for 3 times with in just 1 and half month.Every time I have to end up calling customer care/service technician and they dont even bother about my complaints and responds lately.Right now my Internet was down from past 4...

These people are not providing services. I have posted more then 5 complaint.
They resolve it for 1/2 hour and after tht same situations create again
Now again call them and let them know about complaint.
I am requesting you to make them know that this kind of thing are making
People in painic situation. This is also one type of dishonesty and corruption....

They are the biggest lair when they say they give 10 mbps speed and post usage 1 mbps..
Have complaint many times but still these guys just keep on making false promises..
I can never see the top speed even when just one device is connected to the wifi..
These are are cheaters.. Why do they promise something when they cant fulfill it..


Beware of this lair company...

Dear sir i am using hathway broadband new connection (sushil kawatra, a-3/78, iind floor janak puri & s-39, janta market, rajouri garden, new delhi) from last 2 month. i paid sum of rs5174/ by cheque number 204480 on 20.08.2016 of yes bank. most of the times internet will not work. and it always have connectivity issues. it will work for minute and frequently it disconnects. we called nearly 100 times and response provided by customer service...

I am customer in rohini secctor 9 lakeview appartment .
My internet speed is fluctuating from last 2 weeks, also i am not able to contact any customer complaint representive ....

Date of the incident: 09/07/2016
Phone no: [protected]
On 9th sep my cable connection was cut, when i contacted hathway pune office on [protected] number (Given on hathway card), no body responded for 10 times, then i contacted on [protected] (Another number on card) one person picked the phone and told me to pay online as september bill was not paid. I paid within 5 minutes and then contacted again, in that short interval of time...