Hathway Complaints & Reviews

You guys had disconnected my service due to late payment. I was hospitalized and when came back i went to self care and made payment of 1150.00. To my surprise payment was debited but it was not updated on ur system. I tried contacting customer service phone line busy. I tried contacting hemant (Rep) he picked phone once and now is not picking the phone. He had given no for bhupinder (Billing) whom i talked to and said would get the same...

Hi,

Last month, I was met with an accident and company had provided me a facility of "work from home". So, I have renew my internet plan on this last Monday "3rd October 2016" but from yesterday again I lost the internet connection and so I had to suffer a lot. I lost whole day of my office and it will be reflected in my current month salary as well.

I'm writing this mail with the help of mobile internet. br...

Dear hathway, my account number - [protected] and customer id is sud180.

I called up hathway broadband in hyderabad on 28th sep and your guys paid a visit on on 28th sep, i was asked to pay immediately in order to get the broadband installed quickly.
Till now the instillation has not been done and today someone calls and says that they can't install and they will refund the amount in 8-10 working days. Why is that answer...

Since last 5 months im facing a problem where my internet disconnected from evening 9pm to morning 9 / 10pm.
I have taken 10mbps 500gb plan. where because of their shutting down internet in night i cant able to properly use my data packs.

While complaining in their contact number their customer assistants has no manners how to talk. They shut down the call in between of my complain. I complained so many times but dont...

My name is rajkamal singh
A/c - [protected]
Reg. Mob.- [protected]

I have been trying to contact with customer care from last 5 days & when ever i have dial the number it says "all agents are busy pls call after sometime or we will give you callback later" & till now i didn't get any call.

Issue - i'm not able to log in to my account,
I'm getting messages from hathaway regarding to pay the...

Hello dear,

if you are unable to give us good service thane take your service back .
I have requested you several time that send any person to collect payment check from us but you are not given any response.
This is not good tell me what should i do. Would you tell me?...

Account no 1549094
Opted for hathway broad band service, from last 3 months im frequently facing nwtwork issue.
Support team closing the ticket without fixing it.
I made advance payment for a year, on askin to retun the remaining amount back and discontinue the service. Hatways is not refunding my remaining issue.
Need support...

Regards
Purohit...

User ID: rgkanani205, ID holder: Rasikbhai kanani

First of all i need to call this guys every week and their toll free number is not working. My internet is not working from 2nd October...i complaint them so they tell me that we will solve that in 24 hour but after around 100 hours problem not solve thay tell me today that it will take 24 more.idiots😠...

I have been using hathaway from last 10 days and every day i am facing issues some time it's speed (From 30mbps it suddenly drops down to 0.4 mbps) often the modem goes offline

I have made several complaints but it goes to call center and they say we will forward it to the department. For a while it get resolved but same thing starts again i am loosing my business because of this...

I was bought gtpl broadband connection on 30 November 2015. I have 2 maps plan and my validity is 15 month. I have paid rs 13299. In Starting gtpl net is regularly connected. But since last 3 month gtpl net very bed. I did many complained to gtpl. After complain problem solve but only 1 hour net regularly connected after net is disconnected. Today also net is not connected. Gtpl services is very poor. Now I am complain to gtpl and I ask to...

As per my plan I sud get 2mbps at night from 9 to 9 day.. Bt I get only 0.45kbps from one week.. M completing since one week bt no is listening our composition nor taking actions on dis.. V r tired or yr services. When our plan is getting expire on dat time u call plzz renew ur service n all butter u put to customer. You jst making fool to customer seriously.. U think u too oversmart to your self.. As per plan I need my service dats all.....

I have been using GTPL broadband services since december 2014 and had it renewed in march this year. Since July, every alternate day I have to lodge a complaint regarding disconnection (651 error). Customer service executives are so unethical that they pick the call but keep it aside (I can hear background noises). I have the same issue and it's a big opportunity cost for me as I have paid for 1.5 year in advance. Even writing to nodal, appellate...

Hello, sir please help me out, I am very unhappy with GTPL service.
My complain number- 1503422, & complain regarding "low speed & i want to change my password"
& net connection not working.
N for that i complain on online n so many time i called to GTPL customer care but no one giving any kind of solution so i m very frustrated for that.
I talked to komal ben one pf yr from customer care on 04/08/16 & Mangem...

I have relocated from the

Hathway Internet A/c No. 1376876

I complain for the same in customer care but nothing happened . Still I am getting due bills mails from hathway. Below is the reply from helpdesk .

[protected][protected]
Dear Customer,

Greetings from HATHWAY !!!

We truly value your association with us and sincerely regret about the...

I have subscribed for quarterly Internet services and as it was expiring on 24th September, 2016 I duly made the payment online. Till 03 Oct 2016, Internet was not working. I have been calling every day and one single answer I get is that the internet will start in 4 hours.
The same tape of 4 hours was sung by the support staff when I called at 14:15 including the so called supervisor.
Totally unacceptable service by Hathway...

Maa TV and star sports channel is not coming in my TV.....

Hi,
My a/c 1015187
This is Srinivas we r using this account from 2 years. Hathway is taking money money from customers upfront, then it is giving worst service to the customers. I have renewed my account on 25 the Sept 2016. They took money on. 25th Sept. But activated on 27th Sept. After calling so many times to their customer service spending more than 50 rupees. Hathway technical service people don't know what they are doing....

My Hathway cable card no is[protected].I am currently residing in Challaghata, Bangalore and the local cable operator is Jayaram([protected]).
I have taken the connection on 20th June'16 and after a month it was not again. The cable operator says it was on auto recharge but on the tv it said 'the card inserted is not a viewing card' for 2months. We did not bother because we did not need it then. After that we wanted an HD connection...

I have renewed my plan of 512 kbps-2 Mbps this month. But after I renewed my plan the service has become pathetic. They are not responding to my complaint of slow speed instead they are closing my complaint without resolving it. A picture is attached which shows that the speed is so bad that the speed test is not able to conduct( ideally it should be 2 Mbps during this time I.e 9 pm to 9 am). The customer care executives are providing irrelevant...

One of the most ridiculous service ever received. I have just started a new connection and my net doesn't work at all or the sleep is so slow that you cannot open anything..I have installed this in my office and there is no internet since 3 days and I have been complaining everyday.
Account number - [protected]

I have been calling everyday and one single answer I get is that internet will start in 1 hour.
br...