Hathway Complaints & Reviews

I have made online transaction to renew service, the new plan is 40 MBPS with 100 GB data for a quarter; however transaction amount is not reflecting in my account neither my plan was upgraded, I do not see any refund is happneing in my account. I am raising this concerns as my friend also suffered same issue where he has made a payment twice and after 3 months past he is still not getting his refund back. I am affraid to happening this with...

This is to bring to your notice the ordeal that I have been thru to get a Hathway Internet connection. It has been 4 days of follow-up and calls between me and multiple employees of Hathway and still I haven't received my connection

a) Day 1 - 31st July: Made a call to Aashirwad (mob no: [protected]). I completely understand that Sunday is a holiday and nobody is expected to work, so he promised the installation to happen on...

This is regarding issue with Hathway Broadband connection.
I have taken new Broadband connection from Hathway. Internet connection is very poor and they used very weak fiber cable which always creates problem.
We are UN-satisfied with the service of Hathway Team. After many complains they did nothing and there is no response from Hathway Team.
I would like to return my money which I have paid to Hathway....

My Broad band ID is 1186973. Always internet will be down and we need to followup multiple times. They will tell that it will be resolved within 2 days but it will not. I raised multiple tickets for breakdown. I am not satisfied with Hathway.

This is not my simple complaint. The internet will be down multiple times in a day and it is not stable. I complained many times to Hathway. But they are not providing any permanent solution....

On 31/07/2016 time around 11 to 12 am i had paid 2250 to mr jagan [protected] and he gave recipt for 2250 for 3 months plan 100gb data at 40mbps speed with wifi router free, and he said within 24 hours i will get cable connection and it will be activated for browsing.. But ofter 24 hours i had called to mr jagan, ha said that cable man was came he will call u sir... Cable boy was called but, ofter telling my adress he was not lift the phone....

Your service and your support team is not good with customers
I have a problem in intearnet from when I bought to still but I m not getting any solution from your side.I complain on mail I send 30 mail to related this issue but nothing to happen no your giving my money back.
Plz check both the photo for your reference 1 is payment and 2 one is net disconnect on 1 August 2016...

There customer care service is really poor, there executives are not willing to handle complaints and provide resolution on time. I took 3months subscription on 5/5/2016 and paid in advance, however 6 days before the expiry date, they deactivated my account without any intimation, now i am trying to connect with their customer care executives, no one is in the position to answer my query, i need resolution at the earliest....

Hi i am prajot kulkarni my hathway account number is [protected]. I am using hathway connection from last 4 months. From last two months facing lots of problems with you service like service down, modem showing offline, packet loss, connection disconnect in between. Every two days i am facing problem mostly on saturday and sunday your service is down. If we ask for service extension that time also no reply. No one reply to any mails sent to...

1. every hathway customer will have some email id created by hathway for ex: [protected]@hathway.com
2. with that email hathway is creating accounts on citruspay.com (third party payment site)
3. actual customer (me) dont have access to above email and dont know password to login to citruspay.com and cant get password also as email is not realy accessable even hathway claims we can access
4. actuall problem stats here
br...

Hi,
Hathway is one of the worst service provider in pune. They should rename there name as "cheater" internet provider. It seems like the company even the employees get a salary for free. Because as like the internet even the employees don't work. They only pretend that they are working or understand the problem. But the real situation seems like they hardly understand anything. Customer care, office, sales manager, contact persons......

I was assured high speed net speed of 50 Mbps so I reconfirmed with sales person and I was assured to get 25 to 30 Mbps. I assumed I could get 10 Mbps but download speed I am getting is max 3 to 4 Mbps and browsing speed is very poor.
2. I have registered for e-bill but they do not send bills, every month I need to call them to send my bill so that I could submit it for reimbursement in office.
3. They have provided phone numbers...

I am continuously suffering from bad connectivity. In fact, 3-4 times in a week i have to call those people regarding this issue and in return i get their mild and fake responses which don't work at all. Always they told that you will never face problems but all fakes and even their behavior is not good. As per the plans they are not serving, bull company.
At least here i want you to take some promising step.
Expecting...

I would like to raise a complaint for non refund of paid subscription amount on disconnection of Hathway Internet. I moved to a new place where they didn't have connectivity, I had paid three month subscription amount and they informed that on surrendering the device the two month subscription amount will be paid back. I surrendered the hathway device on[protected]attached photo of receipt). I have not yet received any communication from...

I have really a serious complaint to zindagi on the repeat timings of the serial 'feriha'.
Feriha is given at 5:30pm (When most teenager students and college students 're busy going to their tuitions. And they miss the show.) still it's kinda fine. But why the repeat timing of 11:30pm removed?
'fatmagul' is given at 8:50pm and again repeated at 10:40pm. Around two hours gap.
And feriha is repeated the next day around...

Dear sir/madam,
Pl.Inform that last two years, i am your valued customer. I have your plan of 2mdps fully paid but it is not working since six months.Inspite of my repeated complain, it is not resolved physically and informed me by message that your complaint is resolved. I am very upset about your such services. My complaint is till date lying unresolved. Specially connectivity of my broadband is disconnected in afternoon between...

I have registered for a Hathway internet connection for 3 months for my company at Banjara hills, My mobile number is registered for this connection : +91 [protected], experienced worst internet service could every imagine during the service period..

I have informed to the service team to disable my connection and also delete my information from the future SMS or emailing list.

Just after few days, Hathway started...

Sir,
Im user of hathaway cable tv at hyderabad, ramnagar, parsiguta.
Teli casting of tv channel is very poor in quality, teli casting is stuck allways.. No picture quality at all. Complaint response is nill.. Quality of set of box is very bad. And they are not provideing some channels local language, signal down time is more and more completely this companey is not attention in providing good service, they charge higher charges...

My connection is for 50mbps.
I am not getting spped more than 20mbps
I have complained in your Mulund - east office. More than 24 hours have past, No technician has come so far. My customer No. is 1339809...

I would like to inform you that i am using gtpl broadband connection from last 4 months (current in gandhinagar secot 3 b), now i have buy house (swagat afford, saragasan, gandhinagar) so i have requested to your gtpl that please move my broadband connection to my newer house but they said that we can't move to this location as i am not understand why gtpl connecction can not be move to my newer location as i have not changed the city.br...

Dear sir/ madam,

I have applied for home gtpl, ahmedabad broadband internet connection on 6th july, 2016 and was informed that the connection will be provided in next 6-7 days. I have also deposited cash of rs. 3060 (Rs. 2560 for broadband plan of 60 gb for 6 months and rs. 500 connection charges) to mr. Kamesh darji and mr. Keyur on 6th july, 2016. Receipt no. 289031 is enclosed herewith for reference.

I waited...