Hathway Complaints & Reviews

My internet speed is too slow. Am using a speed of 40 mbps and still when i browse any websites or a video it buffers a lot where in it shouldnt at this speed even after downgrading I still get a min of 1-2 mbps speed and still it lags.

I have been facing issues from quite a long time and even after a lot of complaints the issue wouldnt get resolved infact you people would close of the complaint stating that everything is working...

I have 2 cable connections of Hathway cable at my residence in Ameerpet, Hyderabad from which one connection does not work 15 days in a month.Box no.MAC 34BDFA62AD7B in the name of P.R kedia.Mob no.[protected], [protected]
i have to keep calling the cable operator, the man to collects the monthly fee for the cable, but still the complaint goes unaddressed.Even after making the full payment my cable is not working for the reason that...

Respected person,
We are your recent customers from vikaspuri new delhi with a/c no.[protected].We were given false information regarding the modem and router as it was said that a router with double antenna would be installed but later a device was installed which had both inside.Secondly the connectivity is so poor that the wifi is not accessible in any other room except the one in which the device has been installed.Rather than...

Hi, my account number is 1611486.
Hathway promised me a plan of 80mbps 100GB but I am getting only 20mbps speed and rarely 37mbps. I didn't receive bill also till now. I have called several times to area manager but he (Veerabhadram) talked very recklessly instead of giving the bill. He doesn't have good manners. Do whatever you want is the reply given by him.
After that I called to area sales team, they asked 2 hours of time...

My account number is 932560. For more than a year we have been using Hathway broadband connection. Last year we had installed cctv camera for which we had paid extra to Hathway to buy the static IP address. As i understand we need to renew the static IP address and are ready to pay for it. However no one in the call centre has any knowledge about this. Besides they are very conviniently saying we cannot provide static IP address anymore....

Hi,

I am Rakesh Gupta, having hathway cable connection. MAC ID is 24767D78377A.


Hathway customer care is so irresponsible, i never thought. Even local ones services are faster than you. I made call to your headoffice, customer care, nodal officer continuously on 7, 10, 12, and 14th and explain that I have made the payment but for the last five months I never received any receipt also not get any sms....

Hi, my name is rohith from hyderabad, bearing with account number: 1449931. We took connection in january 1 2016 till date we made complaints more than 50, but no one acted accordingly. Still i have issue with the service where along with this i also using tata photon as this in not a reliable resource.

Spoke with customer care on[protected] for more than 50 time, but no one will respond accordingly and there is no escalation...

I, dashrath parmar, (M:[protected]) hereby register complaint as below:
I have, vide your receipt no:236209 dtd: 08.03.2016 paid rs: 5100/= (Rs: 1500/= for degital decoder + rs: 3600/= as fees for 12 months + 1 month free).
My cable tv has been suddenly deactivated today moring i. E. On 22.06.2016. On telephonic talk with your customer care department, i have been informed that my connection was activated only for 3 months and...

Account # [protected]
Took a new connection last week and it worked only for 2 days! Customercare says there is a problem in the area. Not sure when will it be fixed.
Before taking the connection, i had very clearly mentioned that i work from home and i cant suffer any outages. The guy who sold the package, one mr. Naresh from ameerpet, hyderabad area assured that internet will be available without any issues. Why sell new connections...

The speed issue is very chronic. I have been having intermittent or no connectivity for my internet connection for the last 6 - 7 days. Last 2 days there is no connectivity at all.

Call to customer care does not resolve the issue and they connect the call to escalation team and put on hold for over 10 minutes and then the call gets disconnected (Apparently that is their setting) and no call back. Writing to helpdesk also has...

From past 10 days. My internet (Upload speed) is not working. I called customer care many times. But all time they tell me to restart the modem but nothing happens. And after few minutes, a message receives that your problem has been resolved but no problem is solved. And they are not doing anything for my problem. Please solve this problem as soon as possible. Since i am not able to upload not even a single document....

Hi team,

Worst service by hathway... From sat 18th jun 16 internet is down raised issue towards nodal desk but no use...

For solving this issue contacted customer care via calling helpline number they told me issue will be get resolved in 4 hours after 5 hours again contacted them they they will raise this also visited to hadapsar office they told till 8 pm you will get call from our side.. Today 20th jun contacted...

The Hathway people delayed the installation of my internet service.
I bought a 50MBPS package with a 80GB limit on the 16th of june.
on the 20th of june they reduced my speed to 0.5MBPS and because i used 40GB of the 80GB package I bought

The staff is completely rude and inconsiderate & would just disconnect my call when I had a complaint

they would only provide me with 40GB of data although they...

I paid 3 month money for hathway broadband. I live in Vikaspuri Delhi 110018.

Sales guy which came, said connection is feasible.

But installation never happened. Modem guy was the only nice person I met, he came same day but found wiring missing. He proactively called wiring team and revealed to me that wiring is not possible, although wiring was crossing in front of our office.

I kept on writing...

Account number : [protected]
Name : Prerna
Phone Number : [protected]
Complain Number : 16062016w33171
Date of complain : 16th june 2016

From 7days i don have internet connection, when i called and enquired the customer service center told it was because of no payment. I gave then my receipt. RECEIPT NUMBER : 54083, date of receipt 7th april. PAYMENT OF 3800 done by cash. After presenting all such...

Poor Customer Service in Aurangabad.. The sales person Dhanraj ([protected]) assured me that installation would happen in 3 days but it took 20 days to install the connection. Internet would go now and then. They would register a complaint. Next day a message would come that the complaint is resolved, which as expected it wont be. You cant call anyone directly and no one listen. And this would go on in an endless loop.And later they would...

Hi good morning,

I am sivanand vara prasad (Contact no [protected]) has taken hathway connection long back and used for 6 months. Later i have disconnected the connection & have given back modem and all to the hathway executive. The executive had informed me that he will return back my refund amount in few days but now its already been 2 months finished, i have not received my amount. Please do the needful.

My...

I was taking broadband connection from hathway on 15th March 2016 with 3000 /- rs fees, and they told me internet will be start after 2-3 days, but still date internet is not working. After that I had continuously follow up with phone and email for my internet is not working but no one can came for checking. After that I personally visit on their Pune, JM road office, but my problem is not solved. Kindly help me in this. They are not solved...

I pay advance payment for one year for chancel with hd (Premium plus hd plan name) but after one month stop all zee chancel broadcasting and when i call customer care gtpl then no reply me here me also attach premium plus hd channel list witch provided by gtpl
Account number is : 6058940
Tb number is : [protected]
Thanks
Ravi abhaybhai fichadia
My cont number: [protected]...

Upgraded my existing plan and paid 3 months tariff at once on 9th june. The executive told that the connection will be activated in 1 day. Its 16th june now but still the connection has not been activated. He is evading my calls now. Tried to call customer care they to seem to ignore my calls.
I would like a refund of the charges/tariffs i have paid to them asap.
My account id is [protected].
The account is registered...