Hathway Complaints & Reviews

Hi,
I am facing poor signals while it rains and also no signal during power cut. I do have an UPS at home but unable to watch TV at home because cable TV shows no signal when there is a power cut. Please do provide power backup as it is provided for hathway broad band. My house is located at new city colony, bapuji nagar, bowenpally, secunderabad....

Sir,
Our 1st TV SN no. FCBCTGFKW & 2nd TV SN NO.[protected].

TV no 1) not working since 5days.
TV no 2) all channels are not coming as paid.Our cable operator is not attending.We would like to make payment directly to you OR ELSE we will have to go for other than GTPL....

I stay at mira-road east, and had a connection hathaway cable at my home.
I am not able to see marathi channels on my tv, like zee marathi, abp maaza etc.
However, even after so many calls and complaint to my cable service provider he is not giving any attention to resolve this issue and tells us not to watch marathi channels.
I pay monthly is rs.300 for hathaway cable, but not able watch marathi channels.
I request...

I Have been complaining my hathway service provider from past 1 month regarding the broken cable because of which i am not able to enjoy distortion less cable. Condition now is signal is distorted, experienceing week signal strength becau of the broken wire and bad weather. He keeps on saying he will change the wire but none of the concerned actions has been taken yet.i want my problem to be fixed as soon as possible....

100 gb internet is exhausting within 5 days!!!
They have been cheating us for the last 6 months as we take quarterly plans
And are not willing to even share the consumption report
The customer care support also isn't helping us resolve this
Someone could be using the line for illegal activities
They haven't even sent someone to check the issue
Time and again they say that we've consumed the pack however...

Frequently gets disconnected and shows signal not found. Once the power is off and on it starts showing "initializing" and it will continue for hours together. These both irritate us and we are unable to watch the tv continuously. Please look into the matter and rectify to enable us to watch the tv without any disturbance.

Thanks
Diwalar g.
Surya nagar, old alwal
Secunderabad - 500010....

From last three days i am continuously suffering from bad connectivity.In fact, 3-4 times in a week i have to call those people regarding this issue and in return i get their mild and fake responses which don't work at all. Even i requested to send a technician and get this sorted out but they remain idle, did nothing and put all the blame on main server faultiness.
At least here i want you to take some promising step.
Expecting...

I have been using hathway for over 3 years, 1st year was in basheer bagh it was good there every time i get problem they user to come immediately and solve the problem with in a day. Since i moved to bhel mig colony hyderabad, service has been worst, whenever we get problem and call support staff, they never bother to verify, couple months ago there was disturbance i literally called like 10 times and after bugging them they came and solved...

Local customer service is never of the help and whenever i call them it's busy 99% of the time. Also, they never call back if the problem is resolved, and automatically close the complaint/issue when they think it's ok without a intimation. There's always speed problems; i have dual speed plan of 512kbps-2mbps, and i always have to restart the connection to change the speed.
Also there is a toll free number but its also busy or not...

On 7th of this month i have made 2 payment, in both the cases amount has been taken, and as per confirmation from bank hathway internet has received the same, however, i have request for refund which is pending from 7th of this month and every time when i ask for refund your customer support ask for 15 working days which is 19 normal days, rbi transfer amount within 2 days, but you have policy of holding customers money for as many as days...

I’m living in Gujarat, Ahmedabad.

I’m using the worst GTPL broadband service... from last couple of month service become low grade. they cut the connection as they want... not providing internet for couple of days without any reason...
list of problem faces with GTPL broadband

1. They disconnect internet for 1 day 3 day 4 day.
2. Every time we call tall free number automatically cut after 3...

I am a hathway cable tv subscriber. i have paid advance rental for 3 months valid till 31st august. i have subscrubed to royal hd package which includes 25-30 hd channels. since 1st july hd channels have stopped working. i have complained multiple times but no reply.

I have called centre multiple times and the ticket numbers are 4/jul/[protected]c6396 & 6/jul/[protected]c3760. i have also called the local cable tv operator...

I recently renewed my 10 Mbps plan on 13-Jun 2016 and to be frank i have a hugh packet loss every day sometimes there is no connection also..and after 9 PM my latency is so high i can barely play any multiplayer games.
My ping is above 250 to 350 ms which is really frustrating..
and now the real thing after testing my speed on speedtest.net it came around 2.82 mbps which is not even half the speed i have paid for..
if...

Hi,

Bangalore area top most worst service provided by hathway.
Once you taken connection, you will be ready to make calls to the customers.

The worst / no.1 faltu service provided by hathway.

No nodal officers information available to complaint.

While booking the connection, you will receive sweet words by the sales executives. But after that you will get many problems...

Hi,

We are staying at b2-401/402 garden enclave, vasant vihar thane (west), the cable operator is sai seva cable. the guy usually comes to collect money once in four months without any prior info, this time he came by 27th june, accordingly due to insufficient cash, informed him to come by 1st july, 2016. he didnt turned up and abruptly with no information disconnected the cable service. all numbers provided in receipt are...

Hi team,

Despite of lots of followup i am fedup with hathway connection. There is no support providing from hathway.

My internet is not working and i am complaining on that they are saying from our end everything is fine. I had followup 3 complaints are registered for which no resolution provided in 24 hours.

My business highly affected on that.

My register mobile number [protected]...

This is with reference to the internet is not working since last 11 days. I have raised a complaint with hathway 4 times but they closed the tickets every time without resolution. Sent an email to their officer but no one is replying. Called their customer support team more than 20 times. They have taken the money in advance for three months and now it seems they don't have the intentions to provide the services.
I requests to intervene...

Very poor download and upload speed.

Such a pathetic service provider!! refer attached speed test results. my upload speed shows 0.0 mbps and download speed as low as 1.20 mbps (please note : my plan should have a download speed of 8 mbps)

I have purchased a quarterly plan, 8 mbps, 50 gb, for my wi-fi, for 3434 rs. i have raised numerous complaints to the appellate authority about my problem, but they just don't...

Account no 1174831

Hathway broadband 50mbps plan paid 3800 for 3 months.
Internet is not reliable . It will work for few hour/minutes then will stop working then again start working automatically/ modem restart after few hours/minutes. This way it is not useful at all and very frustrating.

I have complain many time in the past one year.

This time my Internet is not working at all from last...

My customer i'd 1529507. I have recharged on 30th june to avail the offer of extra 1 month. The recharge was unsuccessful and for that the customer care representative said that the money will be refunded. Next day i can see the balance in my hathway account. I have lodged many complaints for the same. Later they confirmed that the refund wil happen within two weeks. It is already more than 2 weeks and no refund has been done. Such an idiotic...