Hathway Complaints & Reviews

I have made a payment for hathway on 21/07/2016 of rupees 3151/- for the account no [protected]. Every week i have been calling customer care and they promise to activate my account within 4 hrs and it never happened. Also when i ask them to transfer the call to higher authority. Call is on hold forever and never connects. I have tried contacting them over an email, but i did not get single reply till now.

I have even asked them to refund my money back. They never do it.

Whenever i call customer care. Its like speaking to some recorded audio. They say the same thing which is by hearted. They are never really concerned of our issue.

Please take necessary action against it. And either kindly help to get my money back or activate my account.

No call back after promise
Such a horrible experience I have got from hathway. It's been 1 month I am almost daily basis calling them to rectify my issue, I m just getting false promises, worst part can't even send a mail to nodal officer all wring email id is been provided, gets bounced back, such a bad customer relationship management they are following. I am really looking to change my service provider, they just know to loot pepl even after I told to deactivate my service, they still kept is on and kept on generating bills. All uneducated fellows they have hired in call centers who can't even understand English or hindi, and talk only rubbish. We should really find a way to stop there services and ban them for there nonsense behavior. I am planning to file a case in consumer forum now.


Ankita
Account number: 1288798
[protected]

Broad band connection is not working sice night of $yh Aug.

My Mobile number [protected]
Name Girish Bansilal wani
address Sahayoga building Lal Datawaja, Ajmedabad

this has happened second time in last 20days

this time reason biven is DP roblem.

please try to fix in in a nice way, not makeshift.

thanks

Girish

My hathway internet connection is down most of the time. I am logging support tickets again and again and they are not taking any action. They simply close the tickets without doing anything. I have complained about this more than 5 - 6 times last month but no luck. Having a very bad experience with hathway. If it is taking time to fix the issue, then at least give me any estimated timeline.

My account number : [protected]

I have been requesting to open the desired ports after I purchased the static IP from the company. They took 1 month after I paid them advance rental for the year and now it is more than 1 month since I had been requesting to open the ports. Also since last 5 days I have been complaining for drop connectivity and I have been assured every time for a resolution in 24 Hrs which is still in process as informed by the help desk ( I guess its a more of Harassing Desk).
Finally I have decided to approach the consumer grievances cell by tomorrow if my complaints remain unanswered.

My ID: ashaikh44

I am from borivali and all over the borivali hathway have really poor service, not stable at all in case of connectivity and speed, 1 mbps speeds drops below 600 kbps on speed test, after every two days network is down, i get confused that i am using hathway or mtnl? Hathway have technical problems but it's not my lookout, as hathway don't offer any concession if there net is down for several days they do take charges for all days, totally useless service!

The broadband speed is very slow from the past week . Less than what they promised. They promise us 50 Mbps internet speed . but I can't even load this website using the broadband . Haven't contacted their customer care, doubt whether they will solve it. I hope this complaint is resolved.

Dear Sir,

In a month we send out approx 25, 000 to 30, 000 emails pertaining to our business 90% of the emails bounce back & our Id's gets blocked & the limit gets over.

If possible to a reverse DNS Server. Please aslo inform us regarding the bulk email procedure.

Please respond at the earliest.

Regards
Jennifer
Penguin Holidays Pvt Ltd.
Sayeed Bldg, 1st Floor,
Above K. Wadia Jewellers
Near Super Cinema
Grant Road (E). Mumbai - 400007.
Contact No - [protected].
Tele Fax[protected]
Email ID - jennifer.[protected]@gmail.com
Web Site - www.penguinholidays.in

Account number [protected]
Dr M S MAHAR contact number [protected]
WE got a hathway broad band connection on 21 july 2016
We were promised 50 gb of data at 50Mbps for 1 month for a sum of Rs 1380 plus Rs 300 for one time installation charge total of Rs 1680.
we received only half of the promised data that is just 25gb that too was finished in 10 days.
now they say everything is as promised and are not listening to any complaint, even after i have been trying for a week.

contact number of the WEST DELHI HATHWAY in charge Mr SANJEEV IS [protected]

the west delhi office in charge Mr sanjeev is particularly rude, id no 46085777

I have submitted my charges, but still my connection is not active, because cable operator cut my cable. In previous month I used only 17 days my set up box. But I paid full charge. Continuously my set up box shows technical problem. What is this? I don't have so much time for Sycophantically moving around them what they people want from us, who cut my cable connection without any reason. This problem is comes to me regularly.
Please slove it.
Thanx & Regards.
Rishikesh Kumar

Billing Executive not coming to my house... Every month I call many many times... Every month I go to Hathway office paid the bill...
Very bad... Hathway.
From chilkalguda x road.(Sai is my area billing executive)

Hello, i am one of your unsatisfied customer

Your customer care service is worst

I wish english had much better word then worst, so that i could tell that word to you.

If you don’t know let me tell you what it make me so much hate about it :

1. When we call customer care no. It says "network busy".

You guys are running this big company can't you afford good technical equipments.
I'm an it guy so i can understand all your these weak points very well

2. Any how if i am able to connect call there and i am in queue, mark my words "after 2 or 2:30 minutes call will auto disconnect"

I mean what the heck it is... Is this the way you treat your customers???
Which antient technology you guys are using that it happens.

3. Reason whay we need to call customer care is internet connectivity issue.

Its not even a month we bought your net plan and every 4th or 5th day we are facing net issue.

Really guys i'm saying this from bottom of my heart that instead of giving this worst service and kind of cheating your customers you guys must shut it down. Trust me no single person will regret it instead they will be happy

Team

I am facing internet connection problem from last 1 week.
I have been calling your helpline and no one helps in this regard, neither people are competent enough to solve problem, they have just one answer we have raised ticket and someone will help in morning.

Unfortunately no one helps, I account is 1033171.
This is my last try expecting something could be done.

The only option left is consumer court for next steps.
I had a ticket open 22 JULY, 31st JULY and now another today 3rd AUG.

I have been informed that this is the escalation group, I have been using Hathway since 2 years and there have been deteriorating experience with your internet.

On top of that, when I asked call support to help me, he hung the phone in middle, this worst experience I can expect from a provider.

A while back I moved from Nextra to Hathway on the enticing bit that it was offering more speed. The plan been taken was 50Mbps, where was the last entire month and a half I have never received the given speed.

Worse to that nowadays the speed in the evening drops to a few 100 Kbps. The resolution team today morning post my call adjusted the speed back from there backend from 5Mbps to 39Mbps in the morning, but now it is back to 220 Kbps.

When Hathway cant maintain service levels atleast with some decency, why are they even allowed to run operations on Broadband.

Sukaran
[protected]

I have made online transaction to renew service, the new plan is 40 MBPS with 100 GB data for a quarter; however transaction amount is not reflecting in my account neither my plan was upgraded, I do not see any refund is happneing in my account. I am raising this concerns as my friend also suffered same issue where he has made a payment twice and after 3 months past he is still not getting his refund back. I am affraid to happening this with me as well.

There is some issue seems with there payment gateway. Ideally rejected transaction should come back within a day as refund; however it is not happening with Citrus hathway payment gateway.

Account number [protected]

I will provide the transaction number in case is required. I am writing this complain because my friend is also faced same problem and amount is not refunded to him

This is to bring to your notice the ordeal that I have been thru to get a Hathway Internet connection. It has been 4 days of follow-up and calls between me and multiple employees of Hathway and still I haven't received my connection

a) Day 1 - 31st July: Made a call to Aashirwad (mob no: [protected]). I completely understand that Sunday is a holiday and nobody is expected to work, so he promised the installation to happen on monday

b) Day 2 - 1st Aug: Morning I made a call to Aashirwad, and it was promised by evening (6 PM) the connection would be done. Between morning and evening, I provided the documents as required and as expected came back home early to get the connection up and running. After atleast 10 calls in the evening which went unanswered, i get a reply back at 7:30 PM that it wont happen today but would surely be done on tuesday by 6 PM

c) Day 3: - 2nd Aug: I made sure to call and ask Ashirwad in the morning that would the connection be done by evening and was assured that by 5 PM the technician would arrive. Again, I came back early from office, and made atleast 10 calls which went unanswered. At 7:00 PM, I got a call back that it cant be done today.
I resorted to not communicating further with Mr Aashirwad and connected with Mr Nitesh (mob no: [protected]) who gave an assurance that he would get things sorted on wednesday

d) Day 4: I took a day off just to get the internet connection up and running. Started following up around 10:30 Am with Mr Nitesh (as usual unanswered calls). Around 1130 AM I get a call back that by 1 PM the wiring would be provided and with 15 min the router would be installed. To my surprise, wiring actually happened.
Now after a wait of an hour, I started following up again, Mr. Nitesh (as usual after umpteen number o[censored]nanswered calls) gave me the number of Mr Vishal (Mob no: [protected]). Mr Vishal adds to the list of people who glorify unanswered calls. Unfortunately, I was never able to connect with Mr Vishal. So, as handicapped as I could be, I resorted to calling Mr Nitesh again, who has assured that the router installation would happen by 6 PM. Its already 7 PM and I am still on the other side o[censored]nanswered calls.

I came to know that all three (Mr Ashirwad, Mr Nitesh and Mr Vishal) are unfortunately Hathway employees. Hope you see a bright future ahead.

This is regarding issue with Hathway Broadband connection.
I have taken new Broadband connection from Hathway. Internet connection is very poor and they used very weak fiber cable which always creates problem.
We are UN-satisfied with the service of Hathway Team. After many complains they did nothing and there is no response from Hathway Team.
I would like to return my money which I have paid to Hathway.

My Broad band ID is 1186973. Always internet will be down and we need to followup multiple times. They will tell that it will be resolved within 2 days but it will not. I raised multiple tickets for breakdown. I am not satisfied with Hathway.

This is not my simple complaint. The internet will be down multiple times in a day and it is not stable. I complained many times to Hathway. But they are not providing any permanent solution. It is very difficult for me to work without internet. We are paying them and i need the same service from Hathway.

On 31/07/2016 time around 11 to 12 am i had paid 2250 to mr jagan [protected] and he gave recipt for 2250 for 3 months plan 100gb data at 40mbps speed with wifi router free, and he said within 24 hours i will get cable connection and it will be activated for browsing.. But ofter 24 hours i had called to mr jagan, ha said that cable man was came he will call u sir... Cable boy was called but, ofter telling my adress he was not lift the phone. Again i had called to jagan he said "sir he had leave from there, connection will give on tomarror". And next on[protected] i had complainted to customer care executive this is second time of complainting. And again on[protected] at 10am i had called and jagan was responded, ofter 30 min cable boy called but again same thing, he said "sir tomarrow i will give u cable connection". Ofter that i had called to jagan and said"please give me my money back i dont want service from u" then he said that "on this evening u will get connection, then i said" no i need money on which exact date i will get my money back"he said" in 3 days "...

Your service and your support team is not good with customers
I have a problem in intearnet from when I bought to still but I m not getting any solution from your side.I complain on mail I send 30 mail to related this issue but nothing to happen no your giving my money back.
Plz check both the photo for your reference 1 is payment and 2 one is net disconnect on 1 August 2016