Hathway Complaints & Reviews

My customer i'd 1529507. I have recharged on 30th june to avail the offer of extra 1 month. The recharge was unsuccessful and for that the customer care representative said that the money will be refunded. Next day i can see the balance in my hathway account. I have lodged many complaints for the same. Later they confirmed that the refund wil happen within two weeks. It is already more than 2 weeks and no refund has been done. Such an idiotic...

Dear sir

I was shocked when i received your sms that i have used 90% of my data plan but i came to know that on 4/6 & 6/6 kindly 94 gb and 70 gb upload done which is not used by us kindly check who has misused our id. Please help or suggest which is the next authority to complain on this. Router issues are also there but nobody is responding.

Naresh
[protected]...

Hello all,

Reminder 3

For the below mail...

This is with reference to your below e-mail, we would like to inform you that your extension request has been assigned to the concerned team and they will address it at the earliest possible.

Also i have shifted my home to new address. i want your connection at new address but meanwhile my connection is offline. so request you to switch...

I have sent a written complaint to hathway nodal officer and my account number of
Hathway broadband connection is 1118659. regarding theie refusal to refund an amount of rs.
4322/-. please note renewal of existing plan was done on 1st june 2016. the complainant for
Ome reason had to shift to pasan-sus road pune where hathway connectivity does not exist.
In the interim the i have approached your customer care and...

Its been long time i am facing problem from gtpl. I hope and wish to go this message to at least one of the superior person in the gtpl company.

I have been facing problem since long time and nobody is even ready to see this.

I would like to know who is the owner of the company. Is this the really a way to make fool people. I have connection with gtpl broadband since last 2 years but not satisfied since last...

I have took [protected]@ay broadband internet wifi connection in niti khand 1, but due to some problems i shifted my house in jaipuria socitey. I informed to the [protected]@ay executive but they said no connection available in jaipuria society. I requested for refund money.

They are making me fool and not reverting back properly. One of the person said do whatever you want.

My account no : [protected]...

My user id : hpsharma1984 area vastrpur ahmedabad
I have been using gtpl since 2016 april and this is the worse service provider into my experience. i never get proper connectivity and the most latest since last 7 days there is no connectivity i have called several times to the customer care but no body is bother resolve my issue. atlast kindly disconnect my connection and refund my amount or else i will be force to go to the consumer...

Hi
I didn't got speed after completing my billing cycle which is 50mbbs for 12gb
When I call to customer care then started from there end the days I have used the Wi-Fi after my billing cycle 2days the speed 50kbs so I need my gb back

Regards
1559545
[protected]...

Hi,
Good morning dear support team,

Now, once again i have to ask for your support.in last week, i relocate my self to new resident from the old one as because i'm living on rent. my newly location is just near by to the old one, you can say the 500m - 600m.

So, the problem is that i had already registered online complain about transferring my internet connectivity to the current location. one complaint,...

I have been using Hathway broadband internet connection from last 4-5 years and wanted to change from Prepaid to Postpaid.
Nobody in the entire Hathway customer service helped me for a smooth transition. N no of times I have called and every time customer service does not know background and comes with a feedback "Will get back". Till my last day of account expiry, nobody turned and explained. I have been getting mails/calls to renew...

Taken 25 gb and 50 mbps speed broadband connection form hathway bangalore. paid 2759rs - when checked the speed it was only less than 10 mbps and while checking in the website it was showing an other plan with 10 mbps and the plan value was approx 2300 rs and after raising complaint regarding the same to the hathway customer care, the response was too poor and they were just kept me on hold for first time 8 min and second time for 13 min....

Am using 3 months 50gb plan hathway {3824/-}internet connection in bangalore.
After 3 months while renewing by mistake i recharged to 1562496 account which is not mine on 15/05/2016.
Immediately i made a request to customer care of hathway to resolve it.
I called so many times and evry time they registered new compliant no and say "our executive will call within 5 days and resolve it".
3rd time he called...

My user id is - kachauhan504 - gtpl person has not done proper wiring and taken connection from window and not done driling work in wall for proper conncetion. After registring complain via phone and online 5 to 6 time, they have not done and even close complain without solving. I have taken connection on[protected] and from that day i am doing follow up with agent mr. Jignesh patel - mo-[protected] and from company also but this all are not...

Connection is not working in yellareddy guda
h.no 8-3-485 land mark suncity apartment
mohamadiya masjid
contact:[protected]...

I am highly disappointed with these shameless people. They claim to be the best in internet service. Even after submitting this complain they still didnt contact me. Whenever I call them they say they ll call me back . I guess I must have called them for 10 times by now. When will the complain of poor customers like us be taken into consideration.
PS: I want to have their connection and they are acting as if I am asking it for free.br...

Since 1 st June 2016, we are receiving very bad and broken transmission of Hathway cable channels. Majority of channels are "not available"and those which are available have very bad signal.

I have complained atleast 6-8 times to my local cable operator in Malad ( west) Orlem, Mumbai in last 2 weeks hoping it will be resolved but to no avail.

On previous such failure of display channels, I had complained to Hathway...

Last month there was complete stoppage of wifi network from 7th. june to 14 june continuesly & fault not rectified even after daily 2/3 complaints to customer care center. again similarly on 1/2/3 july there was breakdown. so a total of 10/11 precious days have been lost for want of your wifi connection as i do work at home job on my desktop computer. so besides monetary loss there was delay in submission of documents. i do not demand any...

I have internet connection issue since july 5th 8 am. the data pocket losses as per the service provider. so there is no error by it says 8 hours for downloading 194kb file and i subscribed for 50 mbps plan.initially i thought it as pc problem like virus and wasted complete day and fixing issues in pc. but at the end of the day after connecting to mobile network i found the issue is due to internet connection. i registered complaint on july...

Please provide the proper broadband connection since from 24hrs only 12 hrs it is working and you are saying that we can use 24 hrs. On the contrary your customer care service is poor. No one is answering the call. My connection was off since 5:50 pm on 7/5/16 till 2:02 pm 7/6/16. If you cant provide the proper service please return the yearly money back....

I want to take a Hathway internet connection so I called customer care for as many times as I don't recall.The guy on the other end of the phone i.e customer care representative tells me to note a number and assures they will call me back.But even after waiting for a month I have not received any calls.It seems that either they have to much customers or they just don't value the business anymore. Please take this into serious consideration...