Hathway Complaints & Reviews

Hello, I'm Deepak from Chennai. Using HATHWAY for past 3 months My ID is [protected]. On 26th June 2018, Got a call from HATHWAY person stating that, if we pay 3 months rent in advance, they will provide one Free CCTV camera for free with free installation within 48 hours from payment date. Now its almost one week no one turned back and also contacted customer care and they daily creating one job ID for this and at-last today they asked me to get refund else surrender the connection. This is totally fraud business by HATHWAY like 250/- Smart phone fraud, 500/- DTH from reliance like this 3 months advance for one free CCTV. This should be published in all public forums, So please all forward this in WHATSAPP, FACEBOOK and TWITTER

Hello I'm Duvara Kesan from chennai,

I am a customer with about 3 yrs of account usage

This was initiated by my friend 3 yrs ago and carry forwarded to me within a year.

I have been personally using this account for about 2 years now.

Due to tax claim, I'm in a state to continue the account with my name.
Thus raised a request to change the name.
One of the hathway executive suggested that name cannot be changed within friends, thus asked me to move to new account.

I asked her to confirm that, will i be able to continue with same 471 plan, she confirmed the same from 3rd month. I personally have proof for this(Call recording)

So moved to new account

But after three months, i have paid 471, but account was not activated. When connected to same executive she adviced to pay excess amount, only then you will be eligible to continue.

Thus raised a request to close all accounts and planned to move to jio fiber where i can get better assistance than here.

But i had a call from another executive saying that, no need to move will activate the old account, and initiate a name change and also will transfer the paid amount of 471 to old one.

I agreed to all the decisions made by them and i was been played like a football for each one's profit.

Now I'm in loss of around 871(400rs for deposit of new account and 471 plan).
My account is still not activated.
Name hasn't changed yet.
I'm getting calls that i have to 600 to activate the account.

This seem to be a total scam

Nothing has been done from their end but i end up in a loss.

All the employees in this broadband has trained to scratch out the money from consumers in all possible formats.

Since I raised this complaint, yesterday I got a visit from the cable person, who said that the main cable in the area has been changed and my connection speed has improved. however, it is still half that of what it is supposed to be.

for that, I received 7 phone calls yesterday, with different people calling and wanting to know my modem and wifi router details and promises that they will come home to fix the issue before 6 PM. however, no one has come till now and I am still awaiting resolution of my connectivity issue.

Regards,

Ramesh

And most of the times customer care phone is busy. What type of service is this & this is how it is in New Delhi!!

They are not yet resolved my problem. still they are not provided me solution. What should I do? Can I get compensation, if I am going to Consumer Court? Please help me.

I have made a payment to Hathway Broadband through citrus gateway . Money got deducted from my account but it has not reached to Hathway and payment got failed. Check the issue because money got deducted. The transaction I'd is [protected], .