Hathway Complaints & Reviews

Today, right now the opening match o[censored]efa europian championship football match is kicking off snd i am writing you this mail as i am unable fix the unavailybilty of set top boxe's signal. While contacted with customer care, they said it is the probrlem of local signal provider. Further, when contacted to local service provider mr deba, it is found to be his mobile is switched off to fascilitate his sweet good night sleep.
My grievence is how come a person from service sector can be such irresponsible to ignor customers' probelem? Infact stringent disciplinary action must be initiated against this kind of atrocious person.

Hi,

Cable i'd :[protected]
Since 2010 i'm using never had a issue but i'm very much unhappy with few things.. Very bad service. The local guy who was in touch earlier passed away. After that one guy by name karthik is dealing and he happens to be too rude and he will behave as if he is paying for my service. My settop box needed to be replaced and i requested to be replaced in a same day evening... For that the way he spoke it was really pathetic. He said it will take 3-4 days to replace.. Than i tried calling customer care no response finally spoke to nodal officer madhusudhan.
Believe me the worst nodel person i have spoken. I tltold him abt the problem and i said i almost was thinking to take some other provider connection. And he said he dont have any issue if i change it to. He repeated this same word for 8 times. He was also so much rude on call. He later said he will get this done and will arrange the replacement in a 24 hrs time but no one came. I tried calling nodel person madhusudhan he started disconnecting my cal. Its been 2 days i'm not having any contact no process. Its totally more than 20 days facing the issue which is unsolved.

Is this the way u give service..?

I want a proper response or else return my settop box money and first when i took connection rs. 500 was taken as token.

Or else for giving poor service and talking so rude i definitely want to file a complain.

You can't behave or deal with your customer like this.

We pay for the service we avail. You are not giving for one day also for free.

A reply i would expect from your company.

Thanks

Set up box of gtpl is not working since last 10 days. Registered complain several times in gtpl for attending the problem but nobody has responded & every times said our technician will come within 24 hour for resolve your problem but till time nobody has responded.
Complain no. 307853 & 308872 as per registered with gtpl, ahmedabad, gujarat.
My name is l. S. Kar
Contact no. [protected].

I was using hathways broadband connection my hathway a/c was 1167335, i already disconnected the broadband connection since 1 year and paid the bill and returned all the instruments but still am receiving invoices. For this issue i already contacted the customer care of hathway they told me, you don't have to pay any amount and in future you will not receive any invoice's, but still am getting invoice mails, hard copies of invoices to my address please stop harassing me.

I have opted for gtpl broadband connection as per plan shown by your representative mr. Girish (Mob [protected]).

1) from last 1 and 1/2 month there were about complain of mine regarding the broadband connection. Every time your represantative explained that server is down. But at the same time, there was no complain in my neighbourhood of gtpl connection.

2) once regarding the same complain, your cust. Care represantative confirm that this types of problems are usual.

3) from dt. 7 june, there was again same issue and for which your representative has confirmed to depute service engineer to short out the fault, but till date no action has been taken in this regard.

4) again repeation of complain goes on on 8th and again on 9 th of june in morning at 7.30 am.In first time one lady respond the phone and said as usual that problem will be resolved. On asking what action was taken regarding deputation of representative, there was no proper reply and phone was disconnected.

5) after continuous try, representative mr. Mitesh attended phone at around 8.30 am and unable to provide the name of person who disconnected phone earlier without any proper resolution.

So facility is sought for uninterrupted service for which total amount is paid in advance. If this type of problems are usual as seen (You can check for the same from your office record also), then it is to be intimated to customer in advance before selling the plan. Disconnecting phone by your represantative is also a problem without listening to the customer.

They have taken full your payment with around 12 chanels of zee network, & now they have stopped telecast of this chanels, what should we do?? Is this what for government started stb services??? This is too much unfair as we pay money & dont get service what we paid for?? Any of gtpl authorities are nkt answering our questions??

Kindly look into matter.

My account nu is 1573015..
Iam dr roshan bhugaonkar iam using Hathaway connection since 3-4 months but recently since 20 days it's give problem very much.. till now I hav done at least 8-10 times complain but nothing is done.. every time I get answers of maintenance.. nobody is taking any responsibility for this... only once ur technician came and it worked for 3days and stopped working..
After completion on three months package I used to get latest 3-4calls per day for renewal after that no maintenance no customer service..
Iam really fed up with this kind of service
U can check my connection details most of the time it won't be working..
I feel like cheated, I request u too plz remove ur connection and refund my money..

Hi,
Hathway broadband customer care.. I have seen ever worst.
Customer id #1168730

Fro january my prepared service got changed to to postpaid without any acknowledgment..!!

Everytime i said to clear unnecessary amount from my account.. They didnt do.. Every month i have to struggle to call them for billing amount for uninterrupted service..!! Then use to pay...
Next month again they will add previous or some other amount and to say me to pay extra amount..

I got sick of to explaim them every time 4 month story..

Iam a retired man aged 63 years and have no pension as was working with a private company.
I have paid wide my account no 1854646 rs 4550/ advance payment or 12 + 2 free months on 5'th june 2016. It was all in good faith and my family likes only zee channels and daily view between 7.30 pm to 11. At night. Since zee tv is deleted, and my family looks at that channel in the evening as their favourate channel. Now as your customer service eecutives clearly says their is no information with them when zee channel will come. Please refund my amount so that i can change to other sevice proider. The matter is very urgent and needs immediate action, as family is missing their link with zee tvv serials like jamai raja sahib, kum kum etc
Hope i make clearity of my request.
Hope to get your favourable reply. Please resolve immediately.

Sir,
Our TV channel not working since last 6 days. We get (Information Access Denied) on our TV screen. We also informed to cable operator but he is unable to help and resolved our problem.(NUID[protected]

Please do the needful.
(Bharat Shah)
Address:-5, Divya Bunglow,
Nr.Chandanfarm Party plot,
Jodhpur Tekara,
Satellite, Ahmedabad-15

Hi,

I got hathway installed (30gb 50mbps plan) on 31-may-16 and within 3 days o[censored]sage i receive a message that the 30gb data has been utilized and the speed will be downgraded. I checked my account and it shows usage of 10 to 11 mb for a period of average 20 hrs per day. Can you explain how this is possible? I have been using other internet services (Bsnl, tata photon) for more than 6 years and have never exceeded the limit of 20gb on an average in a month. We've escalated this issue verbally to mr. Natarajan the area manager but no action has been taken so far. If this continues i will not be paying the bill, no matter what the amount. Kindly address the issue at the earliest.

Sheena
A/c no. [protected]
Mobile: [protected]
Email: [protected]@gmail.com
Address: #1108, 28th main, 35 d cross, jayanagar 4th t block

Dear sir, gtpl not provide me internet and also not give refund..

I sent 50 mail to customer care.. And also no any reply from customer care..

Last mail as below...

Why you not reply???
Call me[protected]
Call me[protected]
Your service is very very bad... My net close from 26.3.2016 today 02.06.2016.. This is very long time...
1-wrong information provide by your agent
- he said that if we not able to wire shifting, we give your money return as soon as earlier...
- he said that shifting charge only 250/-
- he said that take 12 month plan, so 6 month extra provide and after 18 month we give autometic 18 month every time... Every year same plan provide (18 month)
- he said that your shifting complate within 3 days in 250/- rs.
- he no answer any call when i shiftin my address...
- he said that we provide wire in thaltej...
All above made wrong with me... With very wrong information...

After above discuss, i take this 18 month connection... Otherwise i take only 2 or 3 month plan of rs.2500/- but due to wrong information i take 18 month plan of 5630/- and shifting charge 560/- so, also not any support from tall free no. / customer care... They said that send mail, and we give reply... But they not reply??? Reply only "we send your request to our department" every time i receive same reply...

O this is very bad...


I used net till 26.3.16...
If possible provide net at (1) thaltej - 108/block-2, nr. Narayan bunglows, nr. Heenglaj nagar-2, thaltej gam,

Or another my office address is (2) before gopi dalbati, nr. Gota cross road, sun heart office at godown...

Provide net in 1 from above 2 address otherwise give refund my money...


Thanks.. Sory no thanks...

Thanks for bad service...
Kishor

Hi,

I have complain about the internet speed and not properly running but they are not providing any solution.I have complain many times and problem is from more than 1 month.They are very careless and not responsible.One of the cheater company.I want my money back.I have 512-2 mbps unlimited plan.I had complain many many times but they had closed complain without any solutions so it is one of the worst thing.

Thank you.

I have registered with GTPL Cable TV since 4 month from last 45 days Cable TV result is shattering. Not a single day has gone with stable clear view in Channel TV.

I have been Complaining to local service provider as well their customer support. But not a single person is responding to this issue..

Here My GTPL Set top Box details :


SN : JSD[protected]

NUID : [protected]

CASH :[protected]


Connection Registration Details : Mr. Navinbhai Prajapati

Contact : [protected]


Pls. Look into matter sir

I have connection from Hathway, and I am using this for last 1 year. Usually I do prepaid recharge for 3 months . Last 2 times I got call from Hathway executives to recharge on given date to avail offer of 3+1, first time I got call from number [protected] on 28th Feb 2016 to recharge my account on same day to get offer of 3+1 where when you pay for 3 months charges, you will get 1 month free.

I recharged on 28th Feb and even after multiple followup my account expired on 28th May 2016.

Again I am getting call from other number [protected], to recharge and get offer of 3+1.

Be aware if anyone is calling to give this kind of offer as this is fraud from Hathway.

Take this on email as proof before doing any recharges.

Its been specified to me that they will be adding my one mother renewal period to my account 1113354 when they have given me an offer o[censored]pgrading my account.

When I have checked my account it says that they need 15 days time to update the extra renewal time.

I have renewed my account on 4th of May 2016 its more than a month now still they have not updated it and they are telling we need another 10 days of time.

Here is my complaint number 16951009 if you fail this time, I am going to approach a consumer court and make sure you will be faced with cheating case.

Hi my name p. V sravan kumar from hyderabad new bownpally.
I was taken hathway internet connection with 75gb plan/month. One of the hathway representative has told that intially we need to pay 2230/-for months. So he told after 3 months every month we need to pay 649/- per month.
Now when i try to pay the bill customer people telling we don't monthly cycle bill we have only querterly bill cycle only.
This is not fare your employee had mention monthly we can pay. Now they are telling it is not possible to pay monthly.
When itried to call the representative he is diverting the call.
Very bad on your company.
Here is the reresentative phone:[protected]

Dear hathway team,

Kindly close your thug company if you guys cannot provide any services to your customers! What a crap company promises you make.

I m neha bhatt - hathway internet user. Phone nub: [protected]. I m subscribed to 3 month plan of your company. The signals are highly sucking. Whenever we contact your technical assistance team foolish suggestions of modem heating everytime is given but no solution is provided. I m also an engineer, having knowledge of this excuses you give. Your services sucks!! I dont want to continue with this bloody service provider, kindly explain about your refund policy.

I wont recommend this service provider for internet to anyone.. Highly dissappointed!!

I am a user of hathway cable internet for the past 3 years with user number 1095559 i wanted to change my plan so asked them for the same they sent 100 sms and 100 calls for taking the money and said the engineer will come immediately or next day with the modem bt now after collecting the money there is no call no sms nor they ans your call...who will pay for my losss of money for 2 days?... theydont give a single day for free?...

Dear sir,
i am Rahul deo, account no. 1488283 is suffering from your
internet, we pay for 4 month 100 GB(40 MBPS) data pack.but your hatway did't
work, every day we spand 20 rs for calling for complent and they reply
server down, week singnal, maintenance work, cable fault etc.. and say
sorry for that...leason sir we are not paying for yr sorry..they reply
give us time and we give 15 day in first month without internet we used
only 51 gb first month, and second month again we complain non stop every
day and u provide only 5 gb in 10 day of second month..we use 6 GB every
day...sameful thing..we bag u plz provide extension that we did't use last
2 month 10 + 15 day...otherwise take yr modam and give us refund...