Hathway Complaints & Reviews

I am rahul deo, my hathway account no.1488283.We pay 2240 rs for 3 month internet( every month 100 GB with 40mbps ), but they are not providing internet, when i call hath call centre they just say sorry for week signal etc last 2nd may to 26 may we are calling every day and register complait. We are not paying for there sorry..So plz take some corrective action against hathway company...

From: - Subash Chander 24 05 2016, Pune

Our prime minister is making all efforts to bring business from abroad. This will require our sincere and honest efforts to conduct the business in fair way. Any international company has the code of conducts and business ethics. Why we should not follow such ethics?
I understand that Hathway cable and Datacom Pvt. Ltd, a company having national business in Internet should also...

Hello team,

I have a broadband connection, acc no - 1493763. My billing cycle is 28th of every month. And i pay on 3 month basis. This month i payed in advance on 22nd may rs 3777.36 and transaction no. - [protected]. My plan is 50 gb every month. Now when i check service usage in hathway portal it is showing only 4 gb counting from 22/05/2016 1:16:47 am.

My question is what about my previous months 50 gb...

I got this broadband connection just 2 weeks back and they were torturing me continuously to get the connection. 3 days back the internet was not connecting. It is showing full strength but not connecting when I tried to. I called customer care and I received a message stating issue resolved. I checked and called them again still the same issue is there. Whenever I call they are saying issue is resolved, its been 3 days. I am getting the...

As since 4 days my gtpl broadband is down. I used to call many times to customer care and one time they told me that your router is not working properly if that is the case then how my net is connected when connection improves. So many times call customer care today but they are not responding. And network is connected and disconnected so many times....

I am a Hathway user for last 9 years. The services of Hathway were good untill last one month. Everything was going fine untill, all of sudden, they blocked quite a few channels (mostly English) without any notice or reason...I m still amazed wht wud have happened nd dying to know d reasons behind it...Local operators say it's not in their hands to rectify d problem...however they assured that issue would b sorted out in no time...I m still...

I am a user of Hathway Broadband since last around 6-7 years. And facing frequently problems with internet connection and stop working for many days. Whenever I make registration of complain at customer care and to the technical staff, I don't get proper response.
Also not available at given promised time period which affects works. Many a times make complain with same issues but not getting resolved by company....

Userid: cpkakani

I am having the issue of error 651 since last 17 days i. E. From 8/05/2016 and regarding that i have registered many complains at company's site.

Also i have called number of times to company's customer care regarding the issue but it has not been solved yet.

After complaining for 5 days company's technician visited home and told that problem is with the wire and as result it...

I have been calling hathway customer care and waste my money every time i call i waste atleast 6 rupees and and they hang up after long hold. My account no.1190184 i was promised at speed of 50 mbps but i hardly receive 0.8 mbps

I called them hundreds of time but no use. Below is my speed test result.

http://www.speedtest.net/result/[protected]. Png

They are just cheating and looting customers...

I had earlier also made complaint in these columns. I am a subscriber no. [protected] (Broadband) for 50mbps 75 gb scheme. The company is cheating me and not listening to the complaints. Following are few examples:
A) against the committed speed of 50mbps, the speed i got was even upto 0.17. Repeated complaints did have some respite but temporary. The company is insensitive to the complaints.
B) the service got activated w. E....

I am a Doctor in Ahmedabad.
3 months back gtpl people cut off my broadband cable, i dont know why. after repetitive complaining they made a `joint` in the cable.
It worked ok but for past few days the broadband speed was drastically slow around 200kbps( my connection was for 2mbps) and starting from 16th may it stopped completely. After submitting complaints they came and `rejoint` the cable despite me requesting for a new one....

It is a shame to see that out of 1354 Complaints, hathway responsed to 369, while only 23 were Resolved which is not even 2%!!! Shame.

I can understand very well, because I have also made a complaint, and by sending an automated reply which did not address my problem, they have called it resolved.

It appears hardly any one reads. And therefore I believe that the above satistics is 100% reflective of the laid...

Hello gtpl bb team,

My customer id: bb264646, i am facing internet connection issue since last 2days. Its not working.

I am trying to call your customer care but they are not responding. Really very poor services by gtpl bb. I am not satisfy at all.

As i've paid you, then my internet should work 24*7. If its not working, its your fault and should solve the issue asap, at least customer care should...

Hi team, i paid inthe 1107 some amount on 30 april. I called cust.service it first i was told that no payment made so internet disconnected.what ever you ask they do not answer raise a complain. It was told after 1 hr internet will start but it is not started.asked for manager they manager in meeting or no option to tranfer. They have never sent bill or statement.

Please contact me [protected] subro.[protected]@gmail.com...

My account number is: 1563640

Complaint ref no: 16826155

I'm usually do not complain on anyone / anything. This time, i'm so very frustrated for false commitments. I decided to write here..

I renewed my subscription 17-may and it is 2 days, still the connection is not active. I might have called cust care around 10 times. Every time they say either it'll be done in 30 mins or with in 2 hours....

My hathway account no is [protected] which is disconnected for no reason and from last two days i not able to watch tv.
Am staying at medahalli, bangalore and this area is managed by rajesh cable networks. I ve been trying to reach on all the numbers provided no response and also i ve personally been to office which was closed. I do not have any idea why it is disconnected and not sure the reason. One person said it is because of change...

Hi,
I've got hathway broadband connection and it got expired on 14th may but i made payment on 15th may. Since 14th may my internet is not working till date. When i tried to contact customer care everytime its busy. "please be online, you shall be attended shortly". But this "shortly" period never ends.
Its already 18th may. Now my internet should not expire on 14-15th june. It should after one month from the date its going...

I am user of hathway from 29.04.2016. The worst experience i had faced in my life was with hathway. There was severe interruptions to my internet as well as speed was very less which is coming as less than 1 mbps instead of 40 mbps. They had charged us 2250 rs for 3 months but was not worth.
I had severe complaints to customer care, but did not responded well only i used to get false assurance. After that without checking and without...

Hi, This is Deepak Matai and i lived at Sardarnagar, Ahmedabad.

This is a very shameful situation for me to inform that its been only a week when i got the new connection of GTPL and oh my goodness it was my biggest mistake every when i got this connection because i've been told by my friends and family members that the services of GTPL internet connection is getting worst day by day but without hearing anything from them i...

Dear Team,

I am based out of Surat and we recently got an Hathway connection 2-3 days back.

The Account is in the Name of Mr. Harin Gohil
The account no. is 1606345

While making the connection, the technical person drilled a whole into one of the main water lines of the house leading in to a major leakage.

When enquired to the person handling the connection Mr. Kamlesh ([protected]),...