Hathway Complaints & Reviews

Hello team,

I have a broadband connection, acc no - 1493763. My billing cycle is 28th of every month. And i pay on 3 month basis. This month i payed in advance on 22nd may rs 3777.36 and transaction no. - [protected]. My plan is 50 gb every month. Now when i check service usage in hathway portal it is showing only 4 gb counting from 22/05/2016 1:16:47 am.

My question is what about my previous months 50 gb data. I had used about 25-30 gb data, but now the service usage is starting from 22nd. So i have lost previous month's 20 gb data. When i called customer care they said my data usage will start from 22nd may only. And previous data is gone.

Please resolve this issue. This is a case of cheating. No other internet provider does this kind of scam.

Regards,
Wasim latif
Phone no - [protected]

I got this broadband connection just 2 weeks back and they were torturing me continuously to get the connection. 3 days back the internet was not connecting. It is showing full strength but not connecting when I tried to. I called customer care and I received a message stating issue resolved. I checked and called them again still the same issue is there. Whenever I call they are saying issue is resolved, its been 3 days. I am getting the same reply and they could have sent a technician to fix it, but they are not doing. I paid Rs.2350/- for 3 months, asked them to give at least my money back, since I am completely fed up with their cheap business tactics and worst service.

As since 4 days my gtpl broadband is down. I used to call many times to customer care and one time they told me that your router is not working properly if that is the case then how my net is connected when connection improves. So many times call customer care today but they are not responding. And network is connected and disconnected so many times.

I am a Hathway user for last 9 years. The services of Hathway were good untill last one month. Everything was going fine untill, all of sudden, they blocked quite a few channels (mostly English) without any notice or reason...I m still amazed wht wud have happened nd dying to know d reasons behind it...Local operators say it's not in their hands to rectify d problem...however they assured that issue would b sorted out in no time...I m still awaiting to watch those channels ...thanks to Hathway...
It is hence requested to kindly intervene nd make available such channels.
Thank you...

Sanjay
B 210 HAL COLONY
Balanagar, Hyderabad
[protected]

I am a user of Hathway Broadband since last around 6-7 years. And facing frequently problems with internet connection and stop working for many days. Whenever I make registration of complain at customer care and to the technical staff, I don't get proper response.
Also not available at given promised time period which affects works. Many a times make complain with same issues but not getting resolved by company.

Userid: cpkakani

I am having the issue of error 651 since last 17 days i. E. From 8/05/2016 and regarding that i have registered many complains at company's site.

Also i have called number of times to company's customer care regarding the issue but it has not been solved yet.

After complaining for 5 days company's technician visited home and told that problem is with the wire and as result it has to be replaced. Also they told that some other guy would visit home the very next day and will re-wire the whole connection. But since that day no other guy has visited to solve the problem.

So, as a result i am still facing the "error 651".
I have been calling company's customer care daily regarding the same issue and each time i have explain them the whole issue and each time they say it will be solved within 24 hours. But it is not yet solved.

So, i am requesting to disconnect my connection and pay my money back as i have already paid the amount of rs. 4500 as one year plan and its term is going to be end in this august i. E. August 2016.

I have been calling hathway customer care and waste my money every time i call i waste atleast 6 rupees and and they hang up after long hold. My account no.1190184 i was promised at speed of 50 mbps but i hardly receive 0.8 mbps

I called them hundreds of time but no use. Below is my speed test result.

http://www.speedtest.net/result/[protected]. Png

They are just cheating and looting customers

I had earlier also made complaint in these columns. I am a subscriber no. [protected] (Broadband) for 50mbps 75 gb scheme. The company is cheating me and not listening to the complaints. Following are few examples:
A) against the committed speed of 50mbps, the speed i got was even upto 0.17. Repeated complaints did have some respite but temporary. The company is insensitive to the complaints.
B) the service got activated w. E. F. 3.04.2016 but i am being charged w. E. F. 31.03.2016. No amount of complaints have any effect on the company.
C) the company has perhaps some cheating software installed in its system. The download limit is exhausted very fast. Again no amount of complaint has any effect.
D) the company also does not listen to the complaint that in a day, not more than 24 hours, the broadband can function. It is charging me for more than 24 hours a day on many occasions. Detailed complaints giving instances where i have been charged for more than 24 hours usage in a day did not have any effect.
E) the person who sold the connection to me does not come on line and this issue does not effect the company as despite complaints, no response.
F) perhaps the company has forgotten that they have not trapped me permanently and that they need the customers to recharge also.
G) i have recording of all the complaints and the conversation with the customer care which any body can approach me and listen.

Prospective customer of hathway may please consider my experience and even can also talk to me before taking a decision to subscribe for hathway broadband.

Urjit singh
Tele. [protected]

I am a Doctor in Ahmedabad.
3 months back gtpl people cut off my broadband cable, i dont know why. after repetitive complaining they made a `joint` in the cable.
It worked ok but for past few days the broadband speed was drastically slow around 200kbps( my connection was for 2mbps) and starting from 16th may it stopped completely. After submitting complaints they came and `rejoint` the cable despite me requesting for a new one. This worked fine for 1 hour then again the net stopped working. since then i am submitting complaints after complaints to no use.
First of all the customer care no. is always busy
when they pick up they try to divert the problem saying we will refresh the connection and you try connecting after sometime.
they are utter
These are my complaint no.
Ticket No.[protected] Date[protected]
Ticket No.[protected] Date[protected]
Ticket No.[protected] Date[protected]
Ticket No.[protected] Date[protected]
Ticket No.[protected] Date[protected]
more than half of them say `resolved` as talked with the customer or technical team. they did call me and i clearly said the problem is not resolved yet.
Still waiting for the solution.
If someone knows how to register a consumer court complaint please guide me.

It is a shame to see that out of 1354 Complaints, hathway responsed to 369, while only 23 were Resolved which is not even 2%!!! Shame.

I can understand very well, because I have also made a complaint, and by sending an automated reply which did not address my problem, they have called it resolved.

It appears hardly any one reads. And therefore I believe that the above satistics is 100% reflective of the laid back insensitive approach of the company. In three months of my taking new connection, the first month, there was no supply of set top box by the local operator because he did not send the KYC to the company. In the past 20 days, the cable connection is out for three times, including right now. Each time for 2-3 days. No one lifts the phone unless you make continuous calls for hours on end. If they lift, then you are made promises.

Shame once again. I am waiting for an earliest opportunity to disconnect his stupid connection.

Dr Srinivas Mudrakartha
M:[protected]
404, Raghuram Enclave, Silpa Park, Kondapur, Hyderabad 500084.
[protected]@gmail.com

Hello gtpl bb team,

My customer id: bb264646, i am facing internet connection issue since last 2days. Its not working.

I am trying to call your customer care but they are not responding. Really very poor services by gtpl bb. I am not satisfy at all.

As i've paid you, then my internet should work 24*7. If its not working, its your fault and should solve the issue asap, at least customer care should receive call.

This is not acceptable at all and very bad experience with gtpl.

Just a suggestion, active your connection or refund us full amount. Its your choice now.

#poor #gtpl

Hi team, i paid inthe 1107 some amount on 30 april. I called cust.service it first i was told that no payment made so internet disconnected.what ever you ask they do not answer raise a complain. It was told after 1 hr internet will start but it is not started.asked for manager they manager in meeting or no option to tranfer. They have never sent bill or statement.

Please contact me [protected] subro.[protected]@gmail.com

My account number is: 1563640

Complaint ref no: 16826155

I'm usually do not complain on anyone / anything. This time, i'm so very frustrated for false commitments. I decided to write here..

I renewed my subscription 17-may and it is 2 days, still the connection is not active. I might have called cust care around 10 times. Every time they say either it'll be done in 30 mins or with in 2 hours. Some of them say its billing issue and others say its activation issue. Whenever i ask them to connect to manager, they put me on a long hold and so i've to disconnect. My last hold time was for 22 mins. I'm very unhappy with renewal service.

Finally have spoken to a manager, mr. Murali — he has committed, it'll be resolved by next day 11am.

My hathway account no is [protected] which is disconnected for no reason and from last two days i not able to watch tv.
Am staying at medahalli, bangalore and this area is managed by rajesh cable networks. I ve been trying to reach on all the numbers provided no response and also i ve personally been to office which was closed. I do not have any idea why it is disconnected and not sure the reason. One person said it is because of change in the packs and every one provides different info.
We pay promptly on month on month basis and we do not get any receipt but some times i receive sms confirmation
I d request an update and reactivation of the account asap.

Hi,
I've got hathway broadband connection and it got expired on 14th may but i made payment on 15th may. Since 14th may my internet is not working till date. When i tried to contact customer care everytime its busy. "please be online, you shall be attended shortly". But this "shortly" period never ends.
Its already 18th may. Now my internet should not expire on 14-15th june. It should after one month from the date its going to get fixed.

Thanks

I am user of hathway from 29.04.2016. The worst experience i had faced in my life was with hathway. There was severe interruptions to my internet as well as speed was very less which is coming as less than 1 mbps instead of 40 mbps. They had charged us 2250 rs for 3 months but was not worth.
I had severe complaints to customer care, but did not responded well only i used to get false assurance. After that without checking and without checking hey sent me mails that the service tickets were closed blindly. Even i mailed them multiple times. I am called them daily but, there is no response only false assurances. So by this we can judge what service they are providing. So i demand to terminate my service and refund my amount. For that also i mailed them continuously but there is no response. I mailed to their nodal officer. Today i got call that they are not going to refund my money even i am not using their services from 13.05.2016 (I switched off their modem and router) have complete compliant details of mails and messages with me.

Account no-[protected]

Hi, This is Deepak Matai and i lived at Sardarnagar, Ahmedabad.

This is a very shameful situation for me to inform that its been only a week when i got the new connection of GTPL and oh my goodness it was my biggest mistake every when i got this connection because i've been told by my friends and family members that the services of GTPL internet connection is getting worst day by day but without hearing anything from them i requested GTPL and got the new connection.

Now, the result is my connection is getting down every now and then and when i call the customer care people at night / noon time then they are literally giving me the fake commitment that "Connection jaldi up thayi jase" and now its been more than 12 hours nothing has happened yet and now the situation is nobody is picking up any of my call hence, i've wasted more than 100 bucks by calling the technicians and chargeable customer care number.


I am really confused what to do because when i was about to get connected with GTPL internet then i've personally requested one of the sales person from GTPL team that i'll be working overnight so it doesn't make sense if connection gets down over and over again and then i need to keep calling you and begging you for this issues but they got agreed but as usual, things are no9t moving an in appropriate way and i am still facing the issues.

So, is there anyone who understand the seriousness of his/her job and make the things happen in a positive way?

Looking forward to hearing from you soon in a positive way.

Regards,
Deepak
deepak.[protected]@gmail.com
[protected]

Dear Team,

I am based out of Surat and we recently got an Hathway connection 2-3 days back.

The Account is in the Name of Mr. Harin Gohil
The account no. is 1606345

While making the connection, the technical person drilled a whole into one of the main water lines of the house leading in to a major leakage.

When enquired to the person handling the connection Mr. Kamlesh ([protected]), he has completely disowned the problem without even resolving the same. No futher communication from his end has forced me to put it in writing.

The internet connection meant for Rs 6114 has costed us 3000rs more because the water leakage issue was not informed and addressed at the same time.

We wish to continue Hathway for long term, however such careless behaviour, no customer sensitivity and irresponsiveness to the same forces me to think the other way.

Kindly provide the solution to the issue and refund the amount for the mistake made. Looking forward to hear from you at the earliest.

Dear Sir/ Madam

My account no is 1152831 and my subscription renewal was on 4/5/2016 but i received a message from hathway on 29/4/16 stating that if i recharge on the same day i will be getting 1 moth subscription extra which has been confirmed with your customer care executives with the complaint reff no 16637085, 16632909 and 16658069, but now renewal has been done for only 3 months (4/5/2016 to 4/8/2016) instead of 4 months, i have complained about this to customer care executives and they asked me to wait for 10 days, am getting a messages stating my complaints has been closed but still no changes has been made, requesting you to take necessary action and update the subcription date, complaint reff no for change in renewal date are as follows 16745156, 16745126, 16766571.


Thaanks and regards
Purushotham.L

I am user hathway from last 6 months. The worst experience i had faced in my life was with hathway. There was severe interruptions to my internet as well as speed was very less. They had charged us 2700 rs for 3 months but was not worth.
I had severe complaints to customer but did not responded well only i used to get false assurance. Even i mailed them multiple times. From january 2016 i am mailing them but till date no response so by this we can judge what service they are providing. So i demand either extend my service or refund my amount. I have complete compliant details of sms that i received from hathway.

Account no-1470832