Hathway Complaints & Reviews

Dear Sir/ Madam

My account no is 1152831 and my subscription renewal was on 4/5/2016 but i received a message from hathway on 29/4/16 stating that if i recharge on the same day i will be getting 1 moth subscription extra which has been confirmed with your customer care executives with the complaint reff no 16637085, 16632909 and 16658069, but now renewal has been done for only 3 months (4/5/2016 to 4/8/2016) instead of 4 months,...

I am user hathway from last 6 months. The worst experience i had faced in my life was with hathway. There was severe interruptions to my internet as well as speed was very less. They had charged us 2700 rs for 3 months but was not worth.
I had severe complaints to customer but did not responded well only i used to get false assurance. Even i mailed them multiple times. From january 2016 i am mailing them but till date no response so...

I have hathway cable at home and they discontinued all the english movie channels with out informing me and when i contacted them for the same there is very lame response from their side. It seems to be "we don't care" attitued from their side. I think it better to switch to other dish tv instead of complaining on deaf ears. Pathetic service provider...

I have took broadband connection from Hathway on 4th may. I paid amount in advance and after a week I have raised 3 complains with them about their services.
1. They did NOT give router as per plan. there executives are not picking up the calls or ignoring.
2. Internet is not working, sometimes it works but speed is damm slow.

I believe I have wasted my money. Its 3rd class services.. its my pathetic experience...

My internet service purchase from GTPL is having network connection issues and service is unavailable from 3rd May 2016. I have raised multiple tickets and complaints but still there is no action taken by GTPL.

They are daily informing me that we will send technician to your home but still no one has visited my home to resolve this issue.

Kindly take necessary action on GTPL..

Thanks & Regards,...

I had an connection from Hathway and my account number is 1496931. On 7th of may internet connection went down and I was unable to get any connection. After that I called customer service to raise a service request. I was promised with 24 hours it would be up and working. But before 24 hours I received a message saying my ticket is closed. But my issue was not resolved.

I again called back same day to check why my ticket was...

GTPL Cable connection

I have paid 2000 rs to GTPL service person in my bapunagar area-ahmedabad 20 days ago for new connection. still he yet not installed and provide me a GTPL cable connection. I call him 1000 times mostly his phone remains switchoff and if it is swith on then he never pick phone at all. I even tried from different number as well. if he pick the phone he always make an excuse and said my registration boy is...

Sir

I took hatchway broadband connection and my validity period is upto 04.04.2016. from 20.03.2016 onwards I am getting sms and calls from hatchway stating to pay the renewal amount. I got 5 to 10 calls per day. then I called customer care and informed them that I am getting too many calls as it is prepaid if I want to continue I will pay otherwise not. and I requested them to avoid the calls and sms regarding renewal. still...

Dear sir / madam

We have booked the on line complain on 3 rd may and also before 10 day ago on telephone but till to day not resole the our complain, what are doing your staff customer care service bloody full all your staff, after install the your connection we have hardly used the only one month, we have deposit the money rs 6500.00 per year and 6 month extra, i am not satisfied your net connection, very very very poor servicebr...

My account no. is 834765 . we are using this network from last 5 years. but we are facing problem from last 4 months . we daily called the executive of hathway. they said we try to solve u r problem till day of the end and next they we received massage from them that u r problem is resolved. But problem is same at the stage. No verification call from them.

Frequent disconnections

*Frequent network blackouts from...

There is very much problem with your connection, i m from new delhi, rohini sector-24 pocket-14, we are suffer from last 15 days.. We are really suffer alot, we call on our local complaints number but no one can answer on phone or sometime say coming in an hour but no one come to resolve it.. Even if we call them continously they switched off there complaint number insisted of aswering them... Really there behaviour nd service is very very...

Hello Swapna and Hathway Team,

1 ticket: 16542462
2 TICKET: 16551859
3 ticket: 16692499
4 ticket: 16697082

Like this multiple others tickets are closed without resolution for my speed issue.
Everyday I am calling hathway and they are raising one after another ticket for speed issue and closing ticket without resolution.

What the hell is happening here. Why should...

Hello,

I've found some serious issues with Hathway. One of them is after the Hathway's new one Click access. They call it as a new security feature. But I don't see anything like that. Due to this One Click, many sites are not getting accessed by our systems from Hathway servers. The One click url http://203.212.193.162/oneclick pops up when we try to open a website or it shows a 404 error as hathway servers prevent access...

Account Number - 490781
Since the last 3 months, you people have been reducing my soeed to 1mbps citing the reason that my data has been used. But neither me or my family members have used 15gb of data in any of the month. Even changed my password due to this reason. This has been done repeatedly and i have been cheated. Want my refund and the connection to be discontinued. In addition i even want damages for time i had to use internet...

*Frequent disconnections

*Frequent network blackouts from 10 min to few hours without any notification

*Poor speed like less than 2 mbps though my monthly quota is not over

*No bills and payment receipt either through email or paper. Even my account page doesn't display the information

*I was charged 2200 INR wrongly for Topup of 100GB and no one is giving me the explanation of thatbr...

I have taken a internet connect from hathway.

Initially the sales person presented all the plans and offers, he mentioned a offer for rs899+tax monthly.

But now i am receiving monthly bill of rs999+tax, when i try to discuss the same with the customer care executive they just ask me to pay the bill which is completely incorrect and they put me on hold then disconnect the call abruptly.

My account...

I had payed 3870 rs advance for 3months on 23rd april 2016 . Installation was done on 31st april 2016. And internet stopped working on 1st may 2016 for which i had launched a complaint. I received a complaint number via text. They said complaint was launced on 1st may 2016 (Sunday) hence it was a holiday and technician would arrive in next 24 working hours.


After which i have contacted consumer support of gtpl 30 more...

Dear sir.

We have given complain 25 april 1229811 complain number but till to day not resole this complain, so what are you doing your customer service department, your service is very very poor and you have collect the money in advance, so who is responsible in this matter your company is cheater and fraud with customer, we need ream bus on this matter, other wise we will given the media your company is cheater and fraud...

Internet isnt working. Called up gtpl customer service. Was told to perform a few tech steps. Did that. It didnt work. They raised a complaint, complaint no.: 1241047. After sometime, i get a message that the issue has been resolved. So i checked the internet connection. Unfortunately, it didnt work yet. I was still not able to use internet. Called up again to the customer care. Advisor:bhavna. She assured it will be done and raised another...

I have been using the broadband services of hathway bearing account no. 1132015 since the last 2.8 years. Hathway sales people misled me stating their broadband bandwidth as 50mbps. Since the last 2.8 years, i have never got 50mbps speed, all i would get is 5mbps, 10mbps, at max 15mbps.

Despite complaining many times they said simply, the bandwidth speed is upto 50mbps, which was not mentioned anywhere in their pamphlets,...