Hathway Complaints & Reviews

Sir i am no more a customer of hathway it has been 10 months and still i get calls and messages from hathway, its very disturbing . I have send messages, emails still they continue to disturb me. Now they have crossed the limits, when i tell them not to call i am not a customer anymore they told me since they have my data they will continue to call me and i have to reply then as well.

This is regarding the renewal amount due on 8th April of rs 3230. I paid the amount via TechProcess which was an option in the hathway page. I made the payment on the 8th of April, received a text message from hathway saying "Rs 3230 has been initiated towards your Hathway Broadband account No. with Txn ID." The Amount debited from my account on 8th April itself.

The customer service team is not helpful at all. They had terminated...

Absolutely in different operators, Mr Muniraju disconnects the calls. Amit doesn't respond. Are we users useless, paid advance too. But not getting any cable since 15 days.
Numerous calls made, all in vain.
There is no one taking on us to assist.
Horrible service

Some websites are blocked by hathway side, this is disturbed my work. Atleast they give access to customer opinion, but they are said only not give access. So they are worst, that was why i am disconnect my connection....

I had GTPL broadband connection in past. I discontinued that connect in June, 2021. I'm getting promotional messages from many people(From GTPL) frequently related to GTPL scheme. I complained multiple times at [protected]@gtpl.net and [protected]@gtpl.net but still getting unwanted scheme related messages again and again. I requested one of the person and he threatened me and told me that you can un-install WhatsApp but messages will not be stopped.

Please resolve this issue ASAP.

Thanks,
Mahavir Makwana

Sir, I have done payment of Rs.590 for Hathway Broadband on 8th through hfiber portal. But the payment was not received by HATH WAY. But the same amount was deducted in my Bank. Please pay back my deducted amount. My customer account no [protected]. Please see image attached.

Hi team, i have paid the renewal fees and its two days over but the service not yet activated and team is saying that they will don in 1 hour or two hours from last two days, this is really disappointment, now i am not interested in a hathway broadband service kindly refund teh amount and take back the router.

Hi, i had deactivated my hathway broadband 2 months ago as i shifted to a new place and ever since i receive calls and messages daily to recharge. Even when i tell the customer care they tell from next time time u wont get calls but still they call the next day. Please do something about this

I have recently purchase one 12 months gtpl plan. I have paid them the amount. Thay told me that my connection is going to install in 1/2 days. Still there is no connection installed.

I am calling the person through which I have purchased connection and he is no replying my call. now within 25 days I need to reallocate at another place. So, Almost I paid for the service which still unused by me. and may be I can never use service. If something like this will happen.

This my account "[protected]" I am not going to reneval hathway broadband because of relocation, where already other internet connection available.. From past two months i am getting too many calls every day from ur telecallers i have told so many to caller to block my number from your portal, even the guys who called also but they won't understand the problem... Please stop calling me. I am very much irreted by ur telecallers. So, kindly remove my
Number and account... I hope this message will get to the higher authotity of hathway broadband Bangalore.

I had asked for disconnection of service and the account was deactivated but the modem was not taken nor any personnel came to take the modem during disconnection.

Subsequent after few months hathway called for recovering modem and I asked them to collect and they said they would send someone to collect the modem.But still now no one came and the hathway staff's has been calling me repeatedly to recharge.

Please collect the modem and provide me the deposit amount.

Account no : [protected]
Account name : Kothandaraman M

Customer ID: [protected], Hathway Broadband Chennai. I have relocated out of Chennai and requested to terminate my account and place DND.
So as to not receive calls from Customer care to recharge my account.
All my attempts failed. Hathway still don't terminate my subscription or placed DND. But keep calling me to remind me for recharge. It's annoying.

Dear Hathway,

I am writing to you on an issue that might sound trivial to you, but has been troubling me for quite a while and despite of my continuous efforts, I am left with the only option of writing this mail to you, for urgent intervention.

I have been a privileged customer of yours, (Customer ID [protected]), where in, I had used your broadband services, while I was staying at New Delhi, from Dec 17 to Nov 22. The internet services provided by you, during this period, was exemplary.

I am a defence employee and have recently been transferred out of Delhi, and the area I presently reside at, do not have a Hathaway connection, or any other internet for that matter.

I really appreciated the professionalism of Hathaway, until recently (since last 3 months), when I have started receiving persistent calls from your Sales team, asking me to reactivate my Account.

I have tried my best to explain, to your sales team, that I do not and cannot have a Hathaway connection now and despite of disconnecting the call numerous times, I continue to receive the calls, at least once or twice in a day.

These calls are continuously spamming my phone, and are really affecting my normal phone usage, as I’m sceptical in picking up an unknown number, thinking of the Hathaway guy hounding me again for a broadband connection.

So, being a good customer, I promise to let you know at the very first instance, when I move to an area which has Hathaway connection, until then, I request you to put my name under the 'DO NOT DISTURB' list and kindly intimate your Sales / customer care team, to let me live in peace.

Not expecting a reply, but early action please.

With Warm Regards,

Vipin PG
Customer ID [protected] (disconnected in Nov 2021)

I had used hathway and deactivated it since lockdown but I keep getting calls for the past years nonstop daily. I have told everytime they call as to stop calling again if I want ill call. No improvement.

Please be informed that I have an unpleasant experience with Hathway customer support.
It was on Mar 5th I registered a Service Request for ISP termination
On Mar 7th I got a call from Field executive for collecting the instrument
On Mar 8th I have surrendered the device to the Ground staff, he said I will receive call from Billing dept within 2Days and they may ask me to reply an email with my bank account details, post that my Refundable deposit will be credited to my bank account

Nothing happened like said No progress in my refund

Instead I am receiving calls from inappropriate dept such as
Sales -For plan upgrade
Service -For closing the registered request
Tech -For closing the Service Request
Helpdesk -Payment Reminder Plan expiry

My very serious concern is that no call/ email so far for Billing regards refund or bank account details obtaining

The way CMS is handled is really unorganised there is no proper communications between departments.
I severely insist in taking actions as quicker as possible in getting my money refunded.

Sathishkumar

Hello,
I am GTPL city Cable Consumer name vivek wakade from District Gadchiroli State Maharashtra. Im very disappoint and gone too irrited from Gtpl service Operator. My cable channel not see good from last 4 moth evry time whenevr i switch on the tv always screen flash not signal then i calling service operator about signal problem but operator not cooperate good with me and didnt clear the my cable signal problm till now. I feel my money loss so please i request u Gtpl compny Some do for my Gtpl conection. If you are not do that anything. So i have only option change my cable conection.. Thank u

I am no longer using the hathway in Hyderabad as I am no longer living in the city.
Account no [protected]

Please remove my number from database as I do not want any calls and msgs from the same.

Hi I have several hathway connection as I have brach office all over Chennai, I have told them to put my number in dnd several time but they never listen, they keeps calling. I am getting minimum 50 to 100 calls everyday, even though I block all their number they come in new numbers to torcher me. If you can arrest these hathway head for min torchering an individual please do it and let them never do this again to anyone.

I have disconnected the hathway broadband and as i have switch to another isp which is providing the broadband using fiber. I have called to customer care to stop the service but daily twice i'm getting call from hathway stating that we're providing offer please do recharge. How to stop this call?
As per your guidelines i reached customer care and informed to stop the service. What else expecting from consumer?
I have already register for DND of Airtel but no improvement.
Please help me.
My mobile no :[protected]
My Address: Shakti Khand-1, Indirapuram, Ghaziabad

Hi,

I am from Delhi and have been using Hathway connection for 2 years. For last one year, there are continuous interruptions of data service every day. In every hour, the connection goes off for 2 minutes, though the wifi signal shows full strength. With such lousy wifi continuity issue, it was so difficult to do work from home. I had to opt for alternative connection. But as the date for renewal came closer, for last 15 days, everyday i get 2-3 calls for making renewal payment. Even yesterday the same issue persisted after they changed the router. Would strongly suggest others not to opt for renewal/ new connection without checking the wifi service continuity over a full day. If the connection goes off for 2-3 min in every hour, its a completely useless option. Ideally, I should have been refunded the amount of last 8 months ( from the time, I had to take an alternative wifi connection in the same address- i have all the bills).