Hathway Complaints & Reviews

Hi,

I would like to share my grievance against Hathway Internet providers. I had a Hathway connection in the Jan 2021 but then I moved to a different location and cancelled their subscription around Sept 2021. Since then these people are harassing me with multiple calls in a day. I have proof of records where sometimes in a day there are more than 5 calls from various numbers. I have requested multiple times to delete my number from their system but they still continue to call.
Please help me with this as it gets out of control when you are a working professional and these calls don't stop.

I was having 6months hathway broadband plan and speed/support was very pathetic so i stopped using and went for Jio bradband. Even after surrendering moden i reapeadly getting calls from Nungambakkam hathway office more than 4 times a day even they call me 8pm including sundays. Even after explaning them the same thing continues.

Account : [protected]

It is really poorest broadband company in world, if here option of rating zero or Minus then I will give it minus.
3 to 4 times in a day it has technically issue. I am unable to do my official work.
If you look for broad band then it's my personal experience as well very bad experience, Also he has paid customer care service not tollfree. Please do not see GTPL, I just want save your money as well time.
For proove, My GTPL user name is [protected]@gmail.com.

At my home, we took GTPL Broadband, but the connection was very weak that even in same room where the wifi box was there, The signal hardly comes even I was not able to load Gmail on my laptop. So we raised the query, they send 2 time their technical person but there was no solution. After that once again the main technical person cam and he told that the range is poor and I will not get good speed. So we told them to cancel our connection as their technical person only told us there is no other way to get it sorted. So he told us to email them to cancel the connection, so we did that. And then when we told to refund our money as we have paid 1 year of advance. So we told them to cut the 15 days amount and return back the remaining amount. We tried to mail them and also tried to contact customer service, but there was no response and when we called the person who installed it, he told us there is no return policy and he didn't even inform us anything about this policy. As it was their fault, that the connection was poor from their side, still they are not providing the refund and even not replying to our emails.

I request you to help me with this and help us to get our refund of the amount RS. 6095. As the fault was from thier side.

Hathaway board-band Internet service provider has been calling me repeatedly twice or thrice daily for last 2 months. I have blocked many numbers but still they call from different mobile number everyday. I used to stay in Hyderabad but I have moved to Guwahati for different job role. Also, I have requested for permanent deactivation of my account with customer services twice but still I'm getting calls everyday. This is very frustrating and kind of mental harrasment to a customer. Kindly help to end this call.

Sincerely,
Dhanachandra Wairokpam
[protected]
Guwahati

Date of incident: 22-& 23 March 2022

Hathway internet Mumbai took more than 24 hours to check a service disruption at their end. This was done after multiple escalations via calls, twitter and Email. it took them more than 24 hrs to fix an issue that takes 3 minutes.

In lieu of the disruption of service, I contacted them several times over Email and Calls (to Customer support) but haven't got any response. On call they say they have escalated to "seniors" and I will receive a callback. The customer service also refused to lodge a complaint ticket to track the request.

They seem to avoid taking responsibility of technical failures, (which are frequent)

My customer account number - [protected]

Net nhi chal raha hai ple sir sahi karye bohot din ho mgaye hai so ple

Hi,

I had done GTPL Broadband Connection recharge worth 4000rs via GTPL mobile application on 17th march.

But my internet not starred working, when i compliant this with customer care they provided me a technician contact number, that technician confirm me that GTPL Broadband connection is no more in my area.

Then i again contacted with customer care as they inform they cann't help me in this and asked me to write mail on your [protected]@gtpl.net.
I had written multiple mails to them requesting to refund my money, but they are not ready to return and just sending Apology for this.

I didn't need their apology i need my money back.

I want to disconnect
my hathway Account no.
- [protected] and i request the company to disconnect my services immediately.I am not at all satisfied with ur service .i had connection few days back from that day on wards iam unable to use internet when ever i what to use it, c care says network problem .hence i cant use the service.try to resolve my problem and make the disconnection immediately. And i already sent email her official email account...!!! But no response

I live in Chennai. I have disconnected the hathway broadband. I have called to customer care to stop the service but almost everyday i'm getting call from hathway stating that we're providing offer please do recharge or take reconnection. How to stop this call? Even though I block the number they keep calling from different numbers. Please help me to stop this harassment

I previously had a Hathway account.Due to covid'19 I came to my hometown and I canceled the Hathway subscription. I frequently get calls from Hathway customer care and I requested them to remove my contact from their Database I no more needed their connection(more than 10 times).

Again I get a call from Hathway its annoying and irritating.

Hathway customer services have not stopped calling with new offers when it was told to them that I have a new connection and I do not want their services anymore.
This has been going on for the past year. My phone has not stopped ringing.
Even when I changed my number from their app also.
Have tried so many times to get my deposit back and for them to come to take away their modem and disconnect the service.
This is mental harassment. Their staff doesn't know how to talk. It is becoming a hassle.

I just want them to delete my number from their database and stop calling.

Hathway executives call and Torture me daily 6-7 times per day, every single day for recharge. No outstanding dues are there. Just they call and ask recharge timing and no matter what you say some new person will call from a new number. Help me end this corporate harassment.

I use hathway internet connection in Delhi. I have shifted to somewhere else and till then i dont see any reason to recharge my internet connection as there is none to use it.
I explained the same to hathway and they acknowledged, still i get multiple calls daily from hathway customer care to recharge my account. I even asked them to deactivate/surrender my connection, and will activate once i am back still they dont stop. I am going through lot of things here, and these calls just irritating more leading to a mental stress.

Regd contact no[protected]

I have disconnected the hathway broadband because of relocating to different part of Chennai and there is no service available here. I have called to customer care to stop the service and collect the router but no one collected and daily twice i'm getting call from hathway stating that we're providing offer please do recharge. How to stop this call? This was so much irritated. Do i
need to come to your capital office and give you a written statement?

I have deactivated my Hathway account long back like 6-7 months ago, still, I keep getting calls from their customer service ppl, asking me to renew. I replied to them gently many times asking them to remove my details from their database. I blocked as like 30-40 phone numbers of Hathway customer care. I don't see a point, they call at any point in the day and torture the customer.

I want immediate resolution this issue, and I don't want to get any calls from them

I have disconnected the hathway broadband because of relocating to different part of Bangalore . I have called to customer care to stop the service but daily twice i'm getting call from hathway stating that we're providing offer please do recharge. How to stop this call? Do i
need to come to your capital office and give you a written statement? As per your guidelines I reached customer care and informed to stop the service. What else expecting from consumer?

My account was registered on my number [protected], I am not going to reneval hathway broadband because I have relocated somewhere else from Delhi, From past 5 months iam getting calls from ur telecallers i have told so many members and hathway representative or customer service even the guys who called from New Delhi also but they won't understand the problem... Please stop calling me. Iam very much irritated by ur telecallers. So, kindly remove my
Number and account, I hope this message will get to the higher authority of hathway broadband hyderabad.

I've Registered a complaint on 10.03.2022 having ticket number[protected]B803411 for internet not working and it has been 5 days still no resolution and no follow ups from their end and I have been constantly following up with them but they have not been attending the complaint and when asked that if not able to give service then refund the money, they are not even refunding the money for balance period left.

Desired resolution is to get the refund for balance period.

Connection In the Name - Parin Gada
Registered Contact - [protected]
Account number - [protected]
Date of complaint - 10.03.2022
City - Mumbai

I've registered for broken internet connection 4 times and there is no resolution since last 5 days
City: Mumbai
In the name of: Parin Gada
Registered contact number: [protected]
Service request[protected]B803411
Account number - [protected]