Hathway Complaints & Reviews

The worst every service provider i have every seen internet gets stopped working on every second day and technicians are coming to check after 2-3 days even though my complain is not solved technician mark them as solved no customer support is given to us i would never recommend anyone gtpl in my life
Username : omsai106

I have started my plan on 20 Dec 2020 for 3 months and after one month I had to change my location, so I raised a ticket to Hathway to change my location within Noida and they promised that if I want to change my location they will do it free of cost. But there was no response from them till my subscription end.

After the subscription ended, they came back and provided me the new subscription offers and whenever I tried asking for the status of the ticket they disconnected the call or said they don't provide service in that location. Now Hathway has mailed me that they can take a legal action against me as I have the modem.

Previous Location where connect was taken: Sector 55 Noida

Location where new connection was to be transferred: Sector 75 golf City Noida

No: [protected]

Let me know what should be my next step

I was a user from Hathway for 1 year. When I was out of town I was getting ton of calls that please recharge your account. I informed them multiple times that I am out of town and won't be able to recharge. After some days they started harrassing by saying "Agar paise ni h to lete ku ho WIFI" . After which I asked the lady to take your modem and I want to end the services with Hathway.
A hathway engineer came and took modem and cutted the wire as per there procedure and said that my account will be disconnected and after which I won't get any calls.
I didn't got any calls from 6 months and I thought my account is disabled now so I was okay but today i got the pathetic email saying I have to submit the modem otherwise they will sue me.
I have already submitted the modem to hathway engineer so how can I submit new router?
Account No - [protected]

Never seen such a pathetic company and their false allegations. I have seen on google that they are doing it with their ex customers in order to harras and recharge again.

I have returned the modem/router and when i asked for the refund amount which i paid as a deposit they’re saying that they cant refund since I’m not active user for 3 years, which wasn’t informed to me during installation.

Dear team,

Since 2 years, I am requesting don't call not required the any new connection, but your hatchway callers regularly call and irritating every day. I raised a complete the same but no action. pls stop the calls. if still connective I don't know other option to file the case against on your team and hathway under disturbing my privacy and my work. please take the required action and activate DND to [protected].

I was Hathway's customer six months back. For personal reasons, I relocated to a different city, and so I terminated my hathway connection. Ever since I am getting calls from their customer care from at least six different numbers every day. Blocking these numbers did not solve the problem, as none of these numbers are repeated.

Mental Harrashment from Hathway from no

[protected]

I have deactivated my Hathway account in 2021 and returned my modem and told them not to contact again . but everyday i am gettting 4-5 repeated calls to reactivate my account.i scolded them many times which is of no use . please let how to take legal action against them. i have already raised a complaint in conumer complaints board and no action was taken but the complaint marked as resolved . this is the last chance i want to give the next you will face me in the court of law i will take it further how much far it can go there is a limit you people are crossing that limit.

Registered no. is [protected]
My GTPL broadband is recharged with 100 Mbps. But speed is around 10 Mbps.
I complaint on 30th March 2022 and they told me to change connection to fiber optic in 24 hours resolution time.
But still i am doing daily follow-up and they process nothing.
I also have asked for cancel my recharge and give money back if they are not able to install fiber optic, they are not responding.

Dear Team,

I got a call from Hathway customer service people they told me offer is going on in Hathway Broadband just for 471 I paid 1580 rupees as advance payment and from second month I can do recharge for 471 but now when I am going to recharge they are saying you need to do recharge for 600 rupees they are refusing and doing like harassment kindly looking to this and do the needful

Hi, hathway
Account no. [protected]
Applied for service termination for more than a month ago, but got no response instead i keep getting calls from your customer care people to recharge everyday. Please terminate my services asap and take back your hardware.

Dont use hathway wifi beacouse they don, t know how to speak with customer . and the staff have no manner to speak. zero service zero wifi speed zero manner they call me for conection and hathway staff is using abusing language.🤬🤬🤬🤬🤬

Sir i am no more a customer of hathway it has been 10 months and still i get calls and messages from hathway, its very disturbing . I have send messages, emails still they continue to disturb me. Now they have crossed the limits, when i tell them not to call i am not a customer anymore they told me since they have my data they will continue to call me and i have to reply then as well.

Absolutely in different operators, Mr Muniraju disconnects the calls. Amit doesn't respond. Are we users useless, paid advance too. But not getting any cable since 15 days.
Numerous calls made, all in vain.
There is no one taking on us to assist.
Horrible service

I had GTPL broadband connection in past. I discontinued that connect in June, 2021. I'm getting promotional messages from many people(From GTPL) frequently related to GTPL scheme. I complained multiple times at [protected]@gtpl.net and [protected]@gtpl.net but still getting unwanted scheme related messages again and again. I requested one of the person and he threatened me and told me that you can un-install WhatsApp but messages will not be stopped.

Please resolve this issue ASAP.

Thanks,
Mahavir Makwana

Sir, I have done payment of Rs.590 for Hathway Broadband on 8th through hfiber portal. But the payment was not received by HATH WAY. But the same amount was deducted in my Bank. Please pay back my deducted amount. My customer account no [protected]. Please see image attached.

Hi team, i have paid the renewal fees and its two days over but the service not yet activated and team is saying that they will don in 1 hour or two hours from last two days, this is really disappointment, now i am not interested in a hathway broadband service kindly refund teh amount and take back the router.

Hi, i had deactivated my hathway broadband 2 months ago as i shifted to a new place and ever since i receive calls and messages daily to recharge. Even when i tell the customer care they tell from next time time u wont get calls but still they call the next day. Please do something about this

I have recently purchase one 12 months gtpl plan. I have paid them the amount. Thay told me that my connection is going to install in 1/2 days. Still there is no connection installed.

I am calling the person through which I have purchased connection and he is no replying my call. now within 25 days I need to reallocate at another place. So, Almost I paid for the service which still unused by me. and may be I can never use service. If something like this will happen.

This my account "[protected]" I am not going to reneval hathway broadband because of relocation, where already other internet connection available.. From past two months i am getting too many calls every day from ur telecallers i have told so many to caller to block my number from your portal, even the guys who called also but they won't understand the problem... Please stop calling me. I am very much irreted by ur telecallers. So, kindly remove my
Number and account... I hope this message will get to the higher authotity of hathway broadband Bangalore.