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1.5
Updated: Nov 12, 2025
Complaints 6947
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2007
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4940
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Hathway reviews & complaints page 25

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R
Rajith Right
May 9, 2022
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I have been using Hathway internet for past few months and now we have decided to relocate. I have informed them that, I will recharge once I need. But still I am getting 4 to 6 calls per day. I have informed almost 10 times that I will recharge if needed still they are calling like crazy. Not sure if they have basic sense about customer management.
Hathway customer support has been notified about the posted complaint.
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    Sharath Mysore
    May 9, 2022
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    I was a hathway broadband user during between March 2021 and October 2021. I was using their service since I had taken a temporary office accommodation.

    Once I decided to move from the location, I raised request for disconnection and the connection was disconnected.

    However since last 8 months I get at-least 4 calls everyday with offers/renewal inspite of having my number on DND and explicitly telling the executives not to call.

    The calls come from private mobile numbers and different numbers
    Hathway customer support has been notified about the posted complaint.
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      S
      Shivani Barot
      May 9, 2022
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      Hi

      Our broadband is not working since 3 days.
      Please resolve our issue ASAP. We have online classes and office work. So please prompt action will be appreciated
      Hathway customer support has been notified about the posted complaint.
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        P
        ponaganti naveen
        May 8, 2022
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        Address: Vijayapuri colony, phase 2, road no 19, vanasthalipuram , Hyderabad

        I have recharged recently for hathway network, But it's not working . Kindly find out the problem .no light on the wifi router.
        Hathway customer support has been notified about the posted complaint.
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          T
          Thirumalareddyalamur
          May 7, 2022
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          I had closed my account due to the continuous calls made by the company. Now, even after closing the hathway account, they call me for account recharge
          Hathway customer support has been notified about the posted complaint.
          May 07, 2022
          Updated by Thirumalareddyalamur           [protected] - got call from this number recently.
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            K
            Karthik00
            May 7, 2022
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            Website: www.hathway.com/wps/portal

            Hi, am Karthik, I have disconnected hathway internet and move my place. There hathway service not available.But these ### keep on calling.everyday 5-10 calls am getting.Its irritating, mentaly affecting me, can't work at office, my life getting affected because of these guys.Please anybody want network dont buy hathway.If you buy you will face same issues, they torchour like hell.
            Hathway customer support has been notified about the posted complaint.
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              P
              Pranali11290
              May 6, 2022
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              I am facing daily internet issues from last 15 days... I raised complaints many times, but no use.

              Everyday for 1-2 hrs internet is going off. We have wfh and have to attend online meetings, and daily internet issues are impacting very badly.

              I would suggest not to go with Hathway internet. Even after raising multiple complaints issue is bot getting resolved.
              Hathway customer support has been notified about the posted complaint.
              May 13, 2022
              Updated by Pranali11290               Even after 30 days ...i m daily sharing mail to hatway...my issue is not yet resolved. Daily my internet is going off.
              Very poor service and they should return back my money, for what they are charging
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                A
                Akshatpuri
                May 6, 2022
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                I discontinued my subscription but the hathway renewal team calls and disturbs me everyday 4-5 times, they are even calling midnight and asking to renew the plan, everytime i tell them to stop calling me again and again but they wont listen. This is really harassing!
                Hathway customer support has been notified about the posted complaint.
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                  S
                  ShreyasKashyap
                  May 6, 2022
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                  Address: NTI layout Vidyaranyapura

                  I removed hathway broadband connection a month back...and since then..every day I m getting calls from them asking me to take up hathway broadband again
                  They call up from different number many times a day.
                  I want them to stop calling me.
                  Hathway customer support has been notified about the posted complaint.
                  View replies
                  Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Contact number and City, an executive will get in touch with you shortly. Thank you!
                  Reply
                  ShreyasKashyap's [Complaint's author] reply, May 11, 2022
                  Bangalore
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                    K
                    Karthikeyan .p
                    May 6, 2022
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                    I using hatchway modern past few month
                    Due to my personal issue i stop recharge and return the modern, but modern return after 4 month also calling me to need to recharge and torcher me everyday more than 20 call each day you have offer and need to recharge like that.
                    So guys if anyone plan to take hatchway broadband it's not a good choice

                    Please don't go to hatchway broadband
                    Hathway customer support has been notified about the posted complaint.
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                      A
                      Ambar Nag
                      from Bengaluru, Karnataka
                      May 6, 2022
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                      Address: HSR Layout, Bangalore 560102

                      Date: 6th May 2022

                      I requested disconnection of my Hathway broadband connection as I no longer required the service. Since then I am facing constant harassment from Hathway contact centers. They are calling me more than 10 times daily from different numbers. Till date I have received more than 100 calls. Every time they try to sell some offer or request payment for next month. But none of the associates is taking my request for disconnection.

                      I escalated the matter to Hathway Bangalore Nodal Officer and got no response. I need immediate disconnection of services and need Hathway team to STOP CALLING ME.
                      Hathway customer support has been notified about the posted complaint.
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                        H
                        him4all
                        from Mumbai, Maharashtra
                        May 5, 2022
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                        Address: Andheri East, Mumbai

                        I have given back my Hathway Modem.
                        Not processed my refund of 1050 which was paid as security deposit for the device.
                        Account Number : [protected]
                        +1 photos
                        Hathway customer support has been notified about the posted complaint.
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                          A
                          Aravindh knight
                          May 4, 2022
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                          Address: velachery

                          While renewing the plan, payment has been made but the success page has not show after the payment for two times. Amount has credited but the dataplan was not activated. Only on the third time payment dataplan has activated.

                          Kindly check the below details for more info,

                          Payment successful and plan activated RECEIPT DETAILS
                          Receipt Number R[protected]
                          Account Number [protected]
                          Reference Number [protected]

                          Payment successful and plan not activated RECEIPT DETAILS

                          Receipt Number R[protected]
                          Account Number [protected]
                          Reference Number [protected]

                          Receipt Number R[protected]
                          Account Number [protected]
                          Reference Number [protected]
                          +1 photos
                          Hathway customer support has been notified about the posted complaint.
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                            D
                            Dineshmgd
                            from Bengaluru, Karnataka
                            May 4, 2022
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                            Address: Electronic city

                            Dear Hathway, I took hathway connection([protected]) 5 years back and was happy, until my prepaid plan expired. Now I am getting 4 to 5 calls regularly everyday to recharge my broadband. i dont understand even after explaining am not in station what's the point in recharging my account. Please understand from customer perspective also it's a prepaid connection. i sincerely request you not to call and harass me. iam missing some important calls and my work is getting disturbed. if this continues, i have to discontinue your service.
                            Hope you understand.
                            Hathway customer support has been notified about the posted complaint.
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                              Pdhruv765
                              from Vadodara, Gujarat
                              May 3, 2022
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                              Address: Waghodia road, Vadodara, Gujarat

                              I live near waghodia road, G-27 Payal park-2, waghodia road, vrundavan char rasta. I have been using gtpl since 10 years. I had different cable supplier, however my old supplier gave his job to another guy name Deepak brahmbhatt. Since he took over the job, we are having issues, in addition he never fixes the issues. 99% he gives us the excuses of electricity issue. If we ask him to fix the issue, he directly tells us that i dont care if three for houses will stop taking his services. So, Gtpl should take steps towards his bad work. I would request to fix the issue.
                              Hathway customer support has been notified about the posted complaint.
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                                P
                                Paras_V
                                May 2, 2022
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                                Resolved

                                Getting extremely low internet speed (down from 25Mbps to 1Mbps)

                                Address: Hathway Mumbai/Thane
                                Website: hathway.com

                                ISSUE: My Hathway internet broadband plan is supposed to give me a download speed of 25 Mbps and an upload speed of 5 Mbps. Since the last few days, my speed has been drastically reduced to 1 Mbps!

                                My plan does NOT have any FUP limit. I've been using it for years. Even if there was a limit, it shouldn't apply anymore because a new month (May 2022) has just started.

                                I've tried using the app, tried calling, as...
                                +2 photos
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                                Saivig4822
                                from Ahmedabad, Gujarat
                                May 1, 2022
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                                I recently renewed my GTPL broadband subscription.
                                Internet is always unstable.
                                For the past 3 days there is no internet access and the response from the customer support is always that there is technical issue.
                                I have 73 days left out 90, I want refund for 60 days out of them and I want to unsubscribe.
                                Please help me terminate my account and get my money back for the service I never used.
                                Hathway customer support has been notified about the posted complaint.
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                                  S
                                  Saurabh Goyanka
                                  May 1, 2022
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                                  I have moved to different country from March 2020 and submitted modem to hathway kandivali asking to deactivate my account.
                                  From last teo year, i am receiving message and calls to renew the account.
                                  I have asked them at least 100 time ls to deactivate my account and informed that I am not in Mumbai anymore to use your service.
                                  Still I am receiving calls.
                                  I have also raised dnd complaint to airtel last week for the same.
                                  They have no option of delete account on their application due to which we cannot elete by our own.
                                  I will sue the company now if they trouble me like this.
                                  Hathway customer support has been notified about the posted complaint.
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                                    A
                                    Abhishek032
                                    Apr 30, 2022
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                                    I disconnected the hathway broadband and gave back the router but since then for 2 months now I receive 4 to 5 calls everyday to get their connection. My classes get disturbed. please help
                                    Hathway customer support has been notified about the posted complaint.
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                                      M
                                      mehul kavdia
                                      Apr 29, 2022
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                                      I have disconnected the hathway broadband because of relocating to different part of Indore where hatchway services are not available. I have called to customer care to stop the service but daily I am getting calls and messages from hathway stating that we're providing offer please do recharge. Sometimes the number of calls is as much as 10. How to stop these calls? Do I need to lodge an FIR or send a legal notice? As per your guidelines I reached customer care and informed to stop the service but still it’s not been done. What else is expected from consumer?

                                      Hathway account number - [protected]
                                      City - Indore, Madhya Pradesh 452009
                                      Contact number - [protected]
                                      +1 photos
                                      Hathway customer support has been notified about the posted complaint.
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