Hathway Complaints & Reviews

I've Registered a complaint on 10.03.2022 having ticket number[protected]B803411 for internet not working and it has been 5 days still no resolution and no follow ups from their end and I have been constantly following up with them but they have not been attending the complaint and when asked that if not able to give service then refund the money, they are not even refunding the money for balance period left.

Desired resolution is to get the refund for balance period.

Connection In the Name - Parin Gada
Registered Contact - [protected]
Account number - [protected]
Date of complaint - 10.03.2022
City - Mumbai

I've registered for broken internet connection 4 times and there is no resolution since last 5 days
City: Mumbai
In the name of: Parin Gada
Registered contact number: [protected]
Service request[protected]B803411
Account number - [protected]

I have deactivated my hathway Broadband account (ACC. No. [protected]) as I have faced poor service. The modem was collected after I have terminated the subscription. Its been one year and I get calls everyday asking about renewal. I have raised requests through phone call to delete account on their customer care [protected]@hathway.net.
I still continue to receive calls. Blocking the caller doesn't help either as i have blocked around 20 numbers of hathway and they call from different numbers each time. Please help me resolve this issue to delete my account from their database. It is affecting my work and privacy very badly everyday.

I have already disconnected and stop using hathway broadband services from 6 months. Keep getting irritating calls, SMS, Email from hathway.

Account ID [protected]

Previously I had Hathaway Broadband connection. Because of relocation I discontinued my connection and submitted Modem/Router to Hathaway. Now I am not using it still also getting so many Hathway calls. I am getting irritated. I want to get rid of those calls.

I have disconnected hathway broadband because of poor customer service and bad speed. I have informed to customer care to stop the service but daily twice i'm getting call from hathway stating that we're providing offer please do recharge. How to stop this call? Such a nuisance to keep calling everyday..

Took new connection. After 3 days no Internet. Called service provider &complained two times. No response since 4 days I don’t have internet

I have submitted my Hathway router at kothrud, Karve nagar branch, Pune to the hathway executive, also I have asked them to close my account, still they have not closed it yet. I'm getting daily calls to renew the `plan. Please close my account and stop calling me. Kindly find the account details.

Account Holder Name : Anushree Pathak
Account Number:-[protected]

Hathway took Rs 1000/- for modem and 6 months advance payment for the Internet. Despite repeated calls to customer service and regional officer, there was no internet for approximately 5 months. They didn't care to reimburse the 5 months. We stopped using their service 6 months ago due to poor customer service. Since 6 months they have been harassing with activation calls, now harassing with calls and angrily asking 1400/- for the modem penalty. When asked for the Rs 1000/- return for the modem, they threaten legal action. This is stealing money from customers and now harassment.

Dear Hathway team,

I just dont need hathway messages to pop-up on my personal phone, there is no need for executive to get in touch with me, you can simply unsubscribe my number [protected] in your list. Also I am out of country and calls wont be receivable from my end. You can please stop sending messages, that all i need. Thank you.

Actually we are changing our house so we want to discontinue the connection so we have stopped using our account but the wifi router is also with us only and once i gave complaint to the coustomer care to take the router back but they didn't came and didnot take the router back now they have called me and harrassing that they will take a legal action so i have told them to take back router so they are not at all listening and harrassing us continuously so resolve this issue My account no : [protected]

We had renewed our subscription on 19th Feb 2022 for Regular & HD Channels.

On 21st Feb, we had made our first complain for Blank Screen, which was attended by the local technician.
He was able to start only the regular channels & not the HD channels.
We were informed by the LOCAL office that the SERVICE FOR HD CHANNELS ON OUR SETTOP BOX IS DISCONTINUED BY THE COMPANY FROM IMMEDIATE EFFFECT,
We had asked the representative to discontinue our service & process the refund as we are unable to View HD channels,

The representative gave us a suggestion to change the Settop Box with a Low Grade Box for Rs.500/- ( We are using a HIGH GRADE SetTop Box with recording feature supplied by GTPL itself at RS. 6500/-.)

We denied the Offer & asked them to provide us HD Channels Or can Refund Us the Subscription amount as GTPL is unable to serve me the Channels & have Discontinue the services to our SET TOP BOX Supplied by them.

Various complains have been made to GTPL through ONLINE & on Whatsapp..

Ticket Number Resolved by GTPL are #4671038, #4662119, #4657002

BUT WE ARE UNABLE TO HAVE HD CHANNELS SERVED

We had renewed our subscription on 19th Feb 2022 for Regular & HD Channels.

On 21st Feb, we had made our first complain for Blank Screen, which was attended by the local technician.
He was able to start only the regular channels & not the HD channels.
We were informed by the LOCAL office that the SERVICE FOR HD CHANNELS ON OUR SETTOP BOX IS DISCONTINUED BY THE COMPANY FROM IMMEDIATE EFFFECT,
We had asked the representative to discontinue our service & process the refund as we are unable to View HD channels,

The representative gave us a suggestion to change the Settop Box with a Low Grade Box for Rs.500/- ( We are using a HIGH GRADE SetTop Box with recording feature supplied by GTPL itself at RS. 6500/-.)

We denied the Offer & asked them to provide us HD Channels Or can Refund Us the Subscription amount as GTPL is unable to serve me the Channels & have Discontinue the services to our SET TOP BOX Supplied by them.

Various complains have been made to GTPL through ONLINE & on Whatsapp..

Ticket Number Resolved by GTPL are #4671038, #4662119, #4657002

BUT WE ARE UNABLE TO HAVE HD CHANNELS SERVED

I have disconnected the hathway broadband because of relocating to Thiruvallur. I have called to customer care to stop the service and they closed it, but daily twice i'm getting call from hathway stating that we're providing offer please do recharge. How to stop this call? Do i need to come to your capital office and give you a written statement? As per your guidelines i reached customer care and informed to stop the service. What else expecting from consumer?

Hi

Hathway Account number : [protected]

I had already registered a termination of service since i`m moving out of city.

I`m daily getting calls for renewal but fed up explaining them that i need termination of service & not renewal.

For Termination : Daily morning im getting calls on termination request stating that an executive will call me & will come & pick the router in the premises but no one will either call or come to the apartment to collect the device.

After moving out of city, Just for the sake of Hathway, I will not be able to come to that place to handover the device if we use common sense.

I have been writing emails to nodal officers of Hathway but no responses from them as well.

[protected]@hathway.net, [protected]@hathway.net, [protected]@hathway.net, [protected]@hathway.net

SHARE ME THE LOCATION WHERE I SHOULD SUBMIT THE ROUTER

I was a student In delhi for the term[protected]
For which I borrowed the Hathway Internet connection.
But its been 2 years now that I've repeatedly told them that I do not stay in Delhi anymore and thus wont use the internet connection. Further I had also applied to deactive my account : [protected] but to no avail.
I am harrassed with calls everyday regarding recharge.This is really unethical and affecting my mental health.
Please help.

Dear Hathway, I took hathway connection([protected]) 3 years back in chennai. I am getting 6 to 7 calls regularly everyday if i wont do the recharge. i understand funds are very important, but u need to understand from customer perspective also. i wont do recharge if i travel out of station and stay there for too long. i sincerely request you not to call and harass me. iam missing some important calls and my work is getting disturbed. if this continues, i have to discontinue your service and take ACT net. please look into the issue. My Mob num is [protected]. Hope you understand.

I have disconnected hathway broadband because of poor customer service and bad speed. I have informed to customer care to stop the service but daily twice i'm getting call from hathway stating that we're providing offer please do recharge. How to stop this call? Such a nuisance to keep calling everyday..

User phone number: [protected]
Name: Manjunath A N

My service request was ticket no: 16103161/16044371 and the engineer came to my home and checked and broke the Fiber cable, told me another team will come and resolved it has not been resolved till date.
When I tried to reach them with no responses from GTPL, I called the engineer and manager and both did not respond to my call.

Regard
Murugan

I am a user of GTPL BROADBAND. When last renewal time, I got a call from your customer care to recharge for renewal of my plan.As I was shifting, I declined for renewal.

The Lady on a phone call told me after one or two days that sir that we will not charge you shifting charges whenever you will shift.i have taken approval from company for waiver of shifting charges.So i renewed the plan. Today when I tried to make a request for shifting in the same area that the customer call guy asked for the shifting charges of rs 560/-.

This is a kind of fraud from your company.Please look in to matter at the earliest

CA Mazahir N.Chahwala
+91-[protected]