Hathway Complaints & Reviews

Hello sir.. I m keyur patadiya, i paid registration charges of gtpl broadband connection from 5 days but still i dnt get connection at my home, and dealers of gtpl are behaving bad, n they are giving me a times only but not giving me proper connection, even they are not returning my money back,
Even they are not responcing, they are not pickup my phone calls,... They are behaving cheap......

Dear sir'


Am vivek from begumpet

My box number:[protected]

C id:-[protected]

My mobile number-[protected]

This cable service is not responding regarding for the activation of my set of box and i paid my all dues and also transfer charges which they demand ..

Scientific cable network address

6-3-1154/a/1,
Bhola sahab maqtha,...

This is in regards to my complaint which i lodged with gtpl broadband services. My userid is tinwala2013.

My internet connection keeps shutting off frequently and i had registered a complaint for the same; for which request id is 1233298.

Now here is my concern. In last week same as usual my internet was not working for 4 days continuously. Then it got started after sending lot of emails and calling thousand...

I have made payment toward hathway cable & datacom for new internet connection on 18/04/2016 and salesman name chintan said it will be started in 2 days but its now 26/04/2016 and still nobody came for cabling. we getting many problems bcoz we cant work without internet but hathway's staff not providing good services and just making fool o[censored]s and when we said we file a complaint toward consumer forum, they started laughing saying go ahead,...

Hello Panel,

I am a customer of Hathway broadband with account no. 1317565.

I had received a mail and voice call from Hathway regarding offer of 12 months + 1 month free subscription on the month of Oct 2015. So as to avail the offer, I had paid the amount on Oct month itself. After paying the money they extended my validity period from 12th Oct 2015 to12th Oct 2016 but did not add my free subscription of 1...

I have written several emails and phone call to resolve my internet connection problem, But it was not attented.And forcefully i had no option than to get another internet company service. I have written several email for refund on my money but all in vain.I tried to contact GTPL office since last year. I have called several times to collect the refund . But no one has ever replied me with positive response.
Please find attached herewith...

I had given a application of sub- Disconnection of my internet service on 28 May 15. I had also deposited my modem/router MAC for refund. they received my documents with accesories on dated 28 may 2015. They have given me GRM No- 211741, and told me u will get cheque by mail within one month. i tried to call customer care and their department but the did not solve my problem.now it became approx 01 yr.please solve my issue...

Subject: forcefully withdrawn due package

Sir,
It is intimated that a sum of Rs.2880/- was paid to your channel for yearly subscription in c/w package of Rs. 315/- /p.m on 31.01.2016 with the assurance for due channels as mentioned. But, unfortunately, it is noticed that many a channels specially English movies cum due English channels have been withdrawn. The local channel controller have been informed many a time,...

User ID 1184851

Hathway always used to downgrade speed saying that I crossed the fair usage limit of 15GB within 20-25 days. They use to make fake report to show cumulative usage as 15GB if asked for report (hardly you get a reply from billing desk or helpdesk, except an autogenerated mail).

This time I changed my plan to 25 GB per month to cover up the last week usage if I really exceed 15 GB within 20-25 days....

I converted my normal set top box to hd set top box by paying 4500/- before around 20 days for which I have not received any receipt yet.while giving set top box the person told mi that cost is 4500/- and for one year hd pack is free and you don't have to pay charges for hd pack. Now when I go to hathway office in mulund east they told mi that the amount of 4500/- is included.one year charges of 2000/- and it is not free.
Secondly...

Hi Team,

My a/c no is :[protected]

I took 100 gb 40 mbps plan few days back, but in system it's provisioned wrongly as 15mbps plan. I had already raise a service request and called many times to the customer support team. But didn't get any resolution to my issue.

Can you please have a look and suggest...

Despite continouos complaints regarding the speed of my broadband, hathway has not done anything to resolve the problem.fron last 3 months i have been facing problems.numerous times i have called and emailed hathway but that was of no use .internet works for 5 days and for the rest 25 days its damn too slow.no compensation is provided and the hathway people just send an email saying issue is resolved even without checking with me.please help...

I am using hathway connection and my id is 1230280 and i submit the plan change request last month and i paid full payment of that plan but my plan was not change, in this month hathway executive said that i need to pay full payment again but i paid extra amount last month and in this regard i sent mail to [protected]@hathway.Net because last month ms. Mamta said you need to send mail at this id for plan change but i did not get any revert from...

Dear sir,
I am lt col rameshwar gupta, resident of secunderabad. I am holding a set top box of hathway with set top box no 1855of4odbds. My cable operator harish cable has been harassing me from day one, since this cable has been installed. On, 23/4/2016, they have arbitrarily cut my cable connection, stating that i have not paid the monthly payment of my cable bill. However, the person who comes to collect the money, mr satish came...

I am having issue of dead broadband since last 6 days, i have already registered complaint in gtpl care but they didn't resolve the complaint within their given period of time. I am usually facing same problem during saturday sunday(weekends). I am running a online business so I highly need internet 24x7. But the service provider is not going well to solve my issue. I had called many times during these days but they are feeling only apologizes...

I'm paying for 600KBS speed however Hathway is giving the connection speed of 75KBS.. I have spent almost 100 Hours calling their customer service and informing them.. the Call center folks are first of all very rude and novice when it comes to technical knowledge. They will make me repeat a stupid step of turn off modem and restart it after 30 seconds then place me on hold.. come back after 10 minutes and give a ticket number. The ticket...

I have taken a GTPL Hathway Broadband internet connection in last February in my home in B 101, Ashwamegh II, Akota Road, Muj Mahuda, Vadodara - 390020. It was working fine upto March, but suddenly there was no internet connection since 25 th March, 2016. I have talked to their Customer Care service and registered my complain (Complain No.: 1174983 dated 01.04.2016). There was a reply from them on 07.04.2016 that my problem has been resolved....

My account number is 1424065 on the name of Ms. Vageshwari Atrejaa. Since the day i have installed hathway connection at my place, I am facing problem with the connectivity. Every second day i have to register a complaint and I have to suffer on my professional end due to this.
I am always answered that there is no person available to cater to my problem.
You may trace the number of complaint registered by me.

secondly,...

The customer service is very poor. I have taken a new broadband connection in Lokhandwala township. They have not provided me any account no. and just gave me a receipt. Now when i am trying to renew my plan, they are asking for my registered number. When i gave that they are saying that they don't have this number registered to any hathway account. I have called them 100 times but those persons are not listening to the complaint carefully...

I have subscribed the Hathway broadband 50MBPS 75 GB plan for 5151 for three months. From day one, I have been struggling with the speed provided by the company. It is now 17 days. I plan was activated on 3.4.2016. Account number is [protected]. I lodged complaint on this forum also. In reply, I got a response from the company on 19.4.2016 that their technical team will contact me ASAP.
Today in the morning, the speed was 1.19, in...