Hathway Complaints & Reviews

My account number is 1589195. There is no connection available. I had taken the broadband connection so that i can work from home but thanks to hathway i couldn't even send a mail since 2 days. Its been 2 days since I raised the complaint. Everytime, I raise a ticket in the customer care, within 2 hours the ticket is closed without resolving the issue. I have raised almost 4 to 5 tickets in last 2 days. Worst service. When I ask the customer...

Date of Incident:24th March 2016
Full Description: I am a hathway broadband user. My userid is 1547968, my internet is not working from past 5 days. I had raised a complain regarding this on 24th, the complain was closed without resolving the issue. I raised another complain very next day, complain no 16308304. They told the issue will be resolved in 24hours but the issue is not resolved till now. i have called more than 20 times,...

My hathway account number is : 1291304.

I need to follow up with the Hathway Customer care multiple times just to get my monthly invoice copies mailed to me and after that also it is not mailed to me.

The issue is that the invoice copy should be sent by them automatically after every monthly cycle but I have to call them every month and remind them to send it as I need the invoice copies to get the internet expense...

Iam narothamnarothamaken Hathaway broadband connection and iam facing so much problem by using this Hathaway broadband connection I have taken the 15mbps speed but iam getting 600 kbps and I have complained so many times to the customer care and they are saying that the problem will be resolved in 6 hours but there is no responds til now so please take action
My ac. number is =[protected]...

Date:[protected] minaxi panchal
The concern authority id – panchal023
Gtpl broadband 26, jalaramangar, part-1,
2nd floor, sahajanand shopping centre b/h stadium, bapunagar,
Opp. Swaminarayan mandir shahibaugh, ahmedabad -380024
Ahmedabad, 380004 mobile- [protected]

Subject: notice before filing consumer complaint gtpl services
Dear sir
1. I have...

Hi team,

Hathway team never stay on their promises, I have got a message saying if you pay for 3 months you will get one month extra free. I did the payment and called customer care confirming the offer, but unfortunately I see that it got activated only for 3 months. I called plenty of times to the customer care and they started saying that there is no offer activated on your account[protected]. Also whenever asked for the...

Date of incident : 13 march 2016
Client id : ashoksinh

Detail : we have using broadband internet connection from gtpl at vadodara guajat. On dated 13/03/2016 internet connection stop i have register the complaint on 15/03/2016. Via costumer care, complaint no. At gtpl is : 1138988 regarding to error. Internet connection error 651: we have continue follow up with gtpl but on till not gtpl not sure about stating of internet...

Speed issue since the day of installation...have contacted the customer care for atleast 4 times...no resolution yet...its been more than 10 days now...no one receives the call when I try t contact the CC team...I hardly get my plan speed of 10mbps...every time I get only 4-5mbps speed...would never recommend anyone to go for GTPL broadband...it sucks...resolve my issue as soon as possible......

Dear sir, i am from jeedimetla, hyderabad and i am using hathway settop box but there most of the channels are unavailable like sab tv, sony, setmax, and so on..
Firstly i tried calling hathway service no. But it was not getting connected so i then asked about this channels to cable operator he used to say me that it will come in next month but now its going to be 8 months.
The same problem was with the other neighbouring areas...

I live in pune.I paid 2747rs to hathway.I got the connection on 12th march and I was told that my connection will be active within 4hours but since then the Internet connection is not active.My account no is [protected] .I called hathway customer care n no of times but they are not giving satisfactory solution.They just forward my complaint but nothing happens later on.They always say that someone from hathway will call us to resolve the issue.but...

I live in pune.I paid 2747rs to the hathway internet.I got the internet connection on 12th march I was told that it will be active within 4hours but since then internet is not active.I have called customer care n no of times but the issue is not resolved yet.They always say they are forwarding my complaint but nothing happens later.They have also said that they will send someone to check the connectivity but no one has come to check internet...

I paid the bill at 10.45pm in the night through online transaction and waited to reacitvate the wifi but it didn't, than i called the customer care and he assyred me that it will get activated within 4 hrs which it didn't and after calling him again his replies were very unsatisfactory. This is not the first time that i am facing this situation, every month i have to go through this nonsense. VERY POOR AND PATHETIC SERVICES...

I am an existing Hathway customer A/C No - 1504301.
I had activated my account on december 2015 for 3 months and renewed on February 2016. But my account has deactivated on March 22nd.

I have tried to call the customer care and they have been asking to share the first time payment receipt to their emails "[protected]@hathway.net, [protected]@hathway.net, [protected]@hathway.net". I have send around 10 emails and all...

My self patel amitkumar r having the hathway broadband of internet . I have payed the 6200/- ruppy (Sixty two hundred ) for internet service but i am facing the problem of disconnectivity of internet. I have already complained for that but still i have no solution. Please help me i am tired.
My hathway account number:1403479...

I am a Hathway Broadband services customer, residing in Mira road (E), Thane, Mumbai. My Hathway account no. is 852078.
From last 4 months the internet connection is not working properly as there is continuous fluctuation in the speed of internet and many times there is no internet.
I have complained to Hathway customer care many times. Every time they give new complaint no, and say that technician will visit and check the problem.br...

Under your Paldi Office Receipt No. 457366/19.3.16, I got new Cable Connection on 22.3.16. I was told 15 meters cable would be supplied free. However, instead of supplying new cable, the technician disconnected cable from my Airtel Dish & connected it to GTPL. I must get new cable or the refund of rs.300/- @ rs.20/ per meter, at which GTPL was going to charge for cable above 15 meteres. This is apparent case of cheating. The technician, Paldi...

Hello team,

This email is an escalation about the customer support Bangalore.

Beginning it was responsive now a days it has reached that level one day u
will have no traces of this system if continues.

I am using prepaid service for which i pay for 3 months and use the data.

Minimum 10days there will be a problem in connection. When we call the
customer...

Since last 1 week my Wi-Fi connection is dropping at every evening around after 7pm, and at morning it's working properly, pls solve this problem, thanks....

Your 3rd class mail department never replied of my any mail and your web site http://www.gtpl.net/login/login.php always in down server.
Don't misguide your customers.
Your tall free no [protected] always busy at the moment. Please deploy men power or shut down the company...

This complain is regarding the Hathway customer care of Indore as they do not show any interest in solving the customers problem and without solving the problem they keep the phone.Everyday there is a technical issue with the cable operator and there is no cable for at least an hour.When I try to contact them either the cable operator does not answer or the customer care so please solve this problem....