Hathway Complaints & Reviews

I got new connection of Hathway Broadband on 29th Jan, 2016. Since that time I am getting very poor service from the company. The executives at the Call centres are totally non-professional. The Nodal office - Sikander Ali doesn't even bother to reply to customer emails and when I called him, he doesn't even have answers to my queries. I have lodged 'n' number of complaints regarding the disconnections and speed issues, however after resloving...

Ame here, We are also facing the same problem as mentioned by Mr.Ravi Sinha, Iam the resident of Shriram Samruddhi, Kundanahalli gate, Bangalore. On my complaint to the cable operator, without even checking the problem, they have taken the hathway setup box saying that the capacitor is gone and we need to pay Rs. 200 for the same. Even after a months time we still have not received the box nor the complaint has been resolved.

Iam...

I had Hathway broadband for a while. Due to consistent bad service quality, I terminated their services in October 2015.

Hathway is still sending me bills thanking me for availing their services and requesting payment.

I have written to their email ID confirming closure, told the same thing when their executives called me several times. I even wrote to their nodal office. But still demand notices have not stopped....

Hi!

Hathway customer id : 1439139

The renewal of my connection was on 25th of march, i don't wanted to use the hathway broadband connection anymore, so i didn't applied for renewal and requested them to close my connection, collect the router and refund my deposit of router.

But since 10 days i'm trying to contact them, calling to customer care(As per the customer care answer the executive will...

I have purchased GTPL broadband before 30 days. I am facing issue since 1st day. I am not able to configure internet through router. Internet is working fine with my laptop, but if i connect cable with router it always show cable not detected. I have already added my router's mac address with my account. I have tried same router at my friends home it works absolutely fine with GTPL, so i am confirmed there is no problem with router, even...

I have registered complain to close the connection as i am shifting to new location and Hathway service is not available in that area.So wanted to close the connection. But nobody registered that I have to close the connection I called more than 5 times.

And uncessarily they are charging 500 rs. after every 10 days. for 2 days internet will start automatically as I have not asked for the service. and after 2 days it will stop...

Respected Sir,
This mail is regarding the complaint of cables being lying down due to Bad weather condition on Thursday[protected], these cables are heavy to tighten up, So I request you to take necessary action with immediate steps to Resolve or else the cables joint may be broken and internet service might go down to several end points as this is the junction point, the address is
Sanjeev Kumar ([protected]) / Shivraj([protected])br...

During renewal on Dec 31st 2015, they promised extra one month free for 3 months subscription. I'm follow up since 2 months now its deactivated and they didn't give any free month offer. I called so many times to customer care. Every time they are rising ticket and they will say they'll get back. But never get back and now asking me to pay the bill again. Problem is still pending (latest complaint no:[protected]. Now I have realized Hathway...

Hd box purchased in dec 2015, since it's inception, the hd channels are appearing with various disturbences. 1, frequent is common phenomena, green square grains in most of the hd channels are appearing disturbing the view.. We have already brought this anomaly to the notice of the concerned. So far no measures are being initiated. Kindly took into the matter on priority and set right/or replace the set provided.
Acc no.:[protected].br...

Hi,
Despite of multiple follow-ups our broadband connect bill of which for 3 months have been paid on 13th march 2016 has been inactive since friday evening and customer care people are just making excuses for resolution of the issue for 2 hours, 3 hours or even end of the day. We have a receipt of payment of Rs. 3775 for 3 months 30GB plan but we are unable to access the internet for 3 days straight. Please help us resolve this issue...

I have been using GTPL since last year, subscribed for one year broadband plan of 10 mbps. Already paid full amount for whole year subscription at the time of installation.

Since last 1.5 month I have been complaining for low speed, no network in customer care, every time they call and say "We will look into this issue and try to solve asap" however I do not see any progress in this.

I was using Ticona before...

I have been using hathway broadband services. On 13/03/2016 i moved to new location in Mumbai. I was earlier residing in Borivali and now i moved to Kandivali. I had already recharged for a period of three months on 12/02/2016 around Rs 2700/-, initially i enquired with hathway about the service at the new location and they stated that they would provide the service at my new location too. However, once i shifted to new location i called...

Hath way broad band service provider total worst service provider in india my account no 859594 cell no [protected]...

I paid the rental charges of april 2016 on 28th march 2016 for tv cable connection, in spite of advance rental payment my cable connection disconnected on 31 mar 2016. My several phone calls to the concerned representative is in vain. Even i did not receive any response from the head office. I hereby request the concerned authorities to take immediate necessary action for disconnecting my cable connection in spite of advance rental charges.br...

My hathway account no: [protected]and transaction id hat70671af6cab42i had paid for broadband connection for 3 months timeline but suddenly on 12 march connection gets cancelled saying your three months are expired but just 2 months were completed. After following up with the hathway and their local cable person i got my connection active.I had also buyed 3 subscribed channels but that are not showing up and after putting several complaints...

I have paid advance rent for six months. am having home connection. today is[protected] @9.56am itself, I have received sms saying that my usage limit is completed and speed is downgraded.
I never get full speed... simply I receive an sms and the wify gets off.
infact, I use hathway very minimum. am having unlimited BSNL data card and broadband connection.
am maintaining hathway as standby, which never satisfied me in...

I having problem regarding the connecting/disconnecting the internet of GTPL.
i will calling them so may times they say all your request has been registred but they didnt gave me any technical help or they didnt sent any technical person at home..i trying to so many times in the care but i ddint get my proper solution so i register my request here.....

Dear sir,
Before 16 months, i have renewal internet connection for 12+3 months. After 6 months internet is not working i was tried call to customer care and emailing but no response, after finishing above plan, salesman person contact me and give hope for do not raise any problem.
And renewal again for 6+2 month plan. After 1 month same problem create do not give answer me and i was also send email to nodalofficer.[protected]@gtpl.Net,...

I am dr.A.B.Choudhary, aurangabad, maharashtra, india.
My custumor no old 187656 and new no.[protected]
previously as soon i started p.C. Automatically net started working, previous to that i was to log in, which stopped and
i was automatically connected as soon as started p.C.
Now there is no login board, no automatic connection
only on phone i get sms daily that
"dear customer as on date you have...

In my hathway cable set top box sony pack not activated.I complained my time but your representative are so irresponsible the don't bother. I am very unhappy with your representative. Last 5 to 6 months it is happening. My mac no is 18550F297EF3....