Hathway Complaints & Reviews

I have registered a complain for 651 error since last 10 days but still is not done resolve.i have also complain on special nodal officers number twice...but they haven't solved my complain...it's an emergency period because of my exam...they are not giving any responce for my complain.it is still not solved...so i want to registered a complain against the gtpl....

We are majorly looking for the help
As we are struggling with customer service provided by local hattway cable operator
Case details : for last five days our cable connection is not working ( error message: check your local connection) we try to contact our local cable person but he is not responding back to us ( all the time doing false commitment with us )

Please look into the matter as earliest and resolve...

I feel cheated by hathway broadband. My story goes like this.

My hathway plan(Account number 1159025) had validity till 01st april 2016 (--screenshot1 attached--). I started getting messages from hathway since 24th mar 2016 asking me to renew the account to enjoy uninterrupted service. On 29th mar, i got a msg from hathway saying that i will get extra 20gb if i renew my account (For 3 or more months) by making the payment on...

The internet plan was sold to us on 02nd april 2016 stating the internet connectivity shall start within a week time however there is no action or setup done by the gtpl team. I have been following with the salesman - mr. Dharmendra brahmbhatt and mr. Kushal bhatt and every time they respond like they even don't know the caller.
Its been 2 weeks now and there is no sign of getting our internet connection and negative response received...

My area cable operator not sending hathway kyc form last few months. Iam not seen lot of channels and kyc form also not available hathway website, main problem is operator is postpone the issue. Cable network : SRI SAI CABLE NETWORK

Address: H.no: 2-12-152/1
Beerappa Nagar
Uppal
Hyderabad
Telangana - 500039

Thanks,

B sanjeev
2-20-2/20
Ganesh nagarbr...

Incident :
I have taken a home broadband connection from Hathway in Nov 2015. They promised 50Mbps speed till 25GB and later on full utilization it will drop to 1Mbps. I never got speed above 1 Mbps except once or twice when it went up to 7Mbps. I complained multiple times but they kept saying that there were some system challenges and last mile problems and they are in the process of fixing it. In the meanwhile my renewal of 3 months...

Sir,

My account no. Is [protected]. I have subscribed for 50mbps 75 gb unlimited pack. From day one you have not been able to provide me the speed for which i have paid to you. I am making a complaint daily with your customer care.

The service of hathway broadband is the worst. Yesterday, when i was speaking to your representative, i was told that whenever i face any problem, i should switch off the router for...

Hi,
Though my previous complaint is open, I'm going to submit a new request about the Internet instability & speed issue.

I had already filed a complaint regarding this but there was no resolution from the provider end.

Again I had a worst reply by local service engineer, I don't know what they think about customers but let me clear one thing is that, his job must be customer support notching else.br...

Pathetic attitude from hathway customer service. These guys downgraded my speed from 50 mbps to less than 1 mbps because i had reached my fup. Upon paying for top up plan of rs. 52/ 10gb immediately, these guys take their own sweet time to merely activate the plan. Happened in march as well, and then they took a whole week to activate. Same game they're playing this month as well, not activating despite repeated calls. Customer reps are clueless....

Setup box there but not install for cable operator, asking for last one week not response, chandapura office always visit, I am in mursur village, anekal road, chandapura
Name:Sudhakar,
Cell: [protected]...

I have opted for hathway broadband prepaid service and was using the internet for quite sometime. I have recharged my account for 30gb 50mbps plan (30 days validity) in february. But my account has been deactivate within 10 days of the recharge. When i contacted the customer care, they told me that my connection has been converted to postpaid and i have to pay the bill amount of rs.3502.

I have argued with them that how can...

Hello,

My gtpl broadband internet service speed is very slow since 3 days.

Please find below for my gtpl broadband registered information.

User id: sn68

Name: shantaben natvarbhai prajapati

Registered address: f/102 aryman complex, beside aryvila complex, new ranip, ahmedabad - 382480.

Plan: 1 mbps 1 year unlimited

Mobile no: [protected]...

Hi,
My Internet is not working from past 10 days.I have called customer care for multiple times but still my issue is not resolved.Every time I call customer care they say issue will get resolved within 24 hours but no action is taken in that 24 hours.None of the technical guys have even bothered to call me for problem I am facing.Really pathetic service from Hathaway.Now they are also not refunding my money back for cancelling internet.Customer...

Dear sir,

Hathway broadband (Hyderabad)bulfing the customers.I have subscribed new internet connection(Account no:[protected]) and they offered me a free wifi router (For paying 3 months bill as package)they said that complete installation with in 24 hours but from 8days they not done wifi router installation.Till now i have complained to hathway customer care but till now their is no output from their.

I was...

Most pathetic broadband service ever. This is not about connection speed but regarding my Money Back. My Complain number: 16160130. Customer care people are full of dumb AH only. They don't know the solution except keep you on hold for long if possible they can make you on hold all the day, they are quite expert on it because their supervisor trained them like this way only how to torture to the customers who are asking refund for their...

Every other day network is down in the afternoon and when we call in call center they have one common answer that due to technical issue it will be solved by next day first half, and further to our insistance on work on the issue on urgent basis executive disconnect the call.. Hathways call centre team really sucks they are just there to fool customer....

My user id in hathway is 1589195. Everyday the link is down from 1pm to 7pm. When complained, we always get a standard answer that it will take 24 hours to recover. We took the connection so that we can work from home but due to the link down daily, it's not possible. We have to use Tata Docomo 3G dongle which is much much better because it doesn't go off in between like Hathway during meetings. Very bad service. We are stuck with 3 months...

Here is the mail sent to hathway digital tv nodal officer, but still no result :-

[protected] forwarded message[protected]
From: sumeet sharma
To: digital.[protected]@hathway.Net
Cc:
Date: mon, 11 apr 2016 11:41:37 +0530
Subject: fwd: complaint regarding the services and functionality of hathway digital cable tv.
Fyi...

From: sumeet sharma
Date: mon, apr 11,...

The complaint is regarding the gtpl internet connection's slow speed and worthless service. My user id is pmshukla35 . My plan is 10 mbps for 12 months and since i installed and bought the plan that day hence the speed is not anywhere near 10 mbps the speed is too slow even i[censored]ser buys 2 mbps plan. Also they are not at all responding the complaints well as if none of it is their concern. They are not even trying to get us a solution and...

On 25/03/2016, i have paid Rs. 1935/-to Hathway Datacom being 3 months charges for providing 24/7 Internet service to my residence. But from that date i.e.25/03/2016, they have failed to provide me the service. So on 02/04/2016 i surrendered their Modem and Adaptor to their Tardeo office against their GRN No. 233930 dt.02/04/2016. Before surrendering I have made following complaints to them but till date there is no response from them. I...