Hathway Complaints & Reviews

In my hathway cable set top box sony pack not activated.I complained my time but your representative are so irresponsible the don't bother. I am very unhappy with your representative. Last 5 to 6 months it is happening. My mac no is 18550F297EF3.

My account number is 1589195. There is no connection available. I had taken the broadband connection so that i can work from home but thanks to hathway i couldn't even send a mail since 2 days. Its been 2 days since I raised the complaint. Everytime, I raise a ticket in the customer care, within 2 hours the ticket is closed without resolving the issue. I have raised almost 4 to 5 tickets in last 2 days. Worst service. When I ask the customer care why the ticket is closed when issue is not resolved, they simply say that they will connect me to the other department which is nothing but fooling us by keeping on hold. No one is connected after being on hold for hours. This has happened several times with customer care. Customers do not have any respect or value in Hathway. I would like to post the same in all the social networks so that the same doesn't happen to others and others are beware of the fraud done by hathway.

Date of Incident:24th March 2016
Full Description: I am a hathway broadband user. My userid is 1547968, my internet is not working from past 5 days. I had raised a complain regarding this on 24th, the complain was closed without resolving the issue. I raised another complain very next day, complain no 16308304. They told the issue will be resolved in 24hours but the issue is not resolved till now. i have called more than 20 times, each time they say today EOD it will be resolved but neither i get a call nor any other assistance. I am paying for the internet which i am not using and i have paid 3 month advance.

I want them to refund the one month advance money which is left with them becuase i have understood very well that the issue is not gonna resolved at any cost, they will simply drag this point to next day and next day.

My hathway account number is : 1291304.

I need to follow up with the Hathway Customer care multiple times just to get my monthly invoice copies mailed to me and after that also it is not mailed to me.

The issue is that the invoice copy should be sent by them automatically after every monthly cycle but I have to call them every month and remind them to send it as I need the invoice copies to get the internet expense reimbursed from my company.

I have not even received the invoice copy for December, February and March month till now even after calling and complaining about it for atleast 25 times.

The latest complaint number regarding the same is : 16319736.

Please do the needful as being a customer and after paying money if we get this kind of service, it is not acceptable.
Thanks in advance.

Regards,
Mayank Naharia

Iam narothamnarothamaken Hathaway broadband connection and iam facing so much problem by using this Hathaway broadband connection I have taken the 15mbps speed but iam getting 600 kbps and I have complained so many times to the customer care and they are saying that the problem will be resolved in 6 hours but there is no responds til now so please take action
My ac. number is =[protected]

Date:[protected] minaxi panchal
The concern authority id – panchal023
Gtpl broadband 26, jalaramangar, part-1,
2nd floor, sahajanand shopping centre b/h stadium, bapunagar,
Opp. Swaminarayan mandir shahibaugh, ahmedabad -380024
Ahmedabad, 380004 mobile- [protected]

Subject: notice before filing consumer complaint gtpl services
Dear sir
1. I have purchased of internet connection plan for your company on date.[protected] reciept no.234422 amount . 7750/-
2. When i purchased your connection your marketing people give 512 to 600 kbps plan(24 month).
3. From last three months i complaint to your customer care numbers they replied every time within 24 hours then can solve our problems .As on date more than 90 days past no any technitian can come on my premises .
4. I have purchased 512 to 600 kbps plan but they give us only 150kbps to use or they have server down problems so i cant connect my server to the internet.So i cant use internet properly.
5. Company provides online complain facilities i have complaint before 15 days but they cant replying what to do.
6. We are doing business online like sharemarket, online marketing, email checking and my son also lose online study material from last three months .
7. I have lose of 2 lakh rupees estimated cost of business inquiry, prompt email reply.
8. I can give you time of 7 to 15 days settlement of this issue otherwise give me refund of given amount with 2% interest per month ( 7750 + 2% interest per month).

Yours truly
User id :panchal023
Reg.Mobile no:[protected] (Real contact no:[protected])

Hi team,

Hathway team never stay on their promises, I have got a message saying if you pay for 3 months you will get one month extra free. I did the payment and called customer care confirming the offer, but unfortunately I see that it got activated only for 3 months. I called plenty of times to the customer care and they started saying that there is no offer activated on your account[protected]. Also whenever asked for the bill they never give the bill saying mine is a prepaid account and they don't provide bill for prepaid customers. Isn't it my right to get a bill for the payment done towards broadband??
Now, when I asked for termination and a refund of the amount for the last months service which I didn't use they are saying that they won't be remitting it instead they want me to continue with their service. Such a pathetic service they are providing. Please take a serious action on this company as they don't deserve to provide services to anyone. Please find the attachments showing the proofs.

Date of incident : 13 march 2016
Client id : ashoksinh

Detail : we have using broadband internet connection from gtpl at vadodara guajat. On dated 13/03/2016 internet connection stop i have register the complaint on 15/03/2016. Via costumer care, complaint no. At gtpl is : 1138988 regarding to error. Internet connection error 651: we have continue follow up with gtpl but on till not gtpl not sure about stating of internet connnection we have suffer a lot that without parior information & carelessness of the gtpl system. .
So pl do the needful on urgent basis & take some legal action related to gtpl.
Ashoksinh rana.
[protected]
[protected]@yahoo.Co.In

Speed issue since the day of installation...have contacted the customer care for atleast 4 times...no resolution yet...its been more than 10 days now...no one receives the call when I try t contact the CC team...I hardly get my plan speed of 10mbps...every time I get only 4-5mbps speed...would never recommend anyone to go for GTPL broadband...it sucks...resolve my issue as soon as possible...

Dear sir, i am from jeedimetla, hyderabad and i am using hathway settop box but there most of the channels are unavailable like sab tv, sony, setmax, and so on..
Firstly i tried calling hathway service no. But it was not getting connected so i then asked about this channels to cable operator he used to say me that it will come in next month but now its going to be 8 months.
The same problem was with the other neighbouring areas now from jan they are getting all the channels.
So sir i kindly request you to look into the matter and solve as soon as possible.
Is it the problem with hathway or cable operator?

I live in pune.I paid 2747rs to hathway.I got the connection on 12th march and I was told that my connection will be active within 4hours but since then the Internet connection is not active.My account no is [protected] .I called hathway customer care n no of times but they are not giving satisfactory solution.They just forward my complaint but nothing happens later on.They always say that someone from hathway will call us to resolve the issue.but i didnt get a single call yet.I am tired of calling to customer care please resolve the internet issue or refund my money.

I live in pune.I paid 2747rs to the hathway internet.I got the internet connection on 12th march I was told that it will be active within 4hours but since then internet is not active.I have called customer care n no of times but the issue is not resolved yet.They always say they are forwarding my complaint but nothing happens later.They have also said that they will send someone to check the connectivity but no one has come to check internet connectivity. Customer care people dont give satisfactory answers. My account no is [protected].Please resolve the issue else refund my money.

I paid the bill at 10.45pm in the night through online transaction and waited to reacitvate the wifi but it didn't, than i called the customer care and he assyred me that it will get activated within 4 hrs which it didn't and after calling him again his replies were very unsatisfactory. This is not the first time that i am facing this situation, every month i have to go through this nonsense. VERY POOR AND PATHETIC SERVICES

I am an existing Hathway customer A/C No - 1504301.
I had activated my account on december 2015 for 3 months and renewed on February 2016. But my account has deactivated on March 22nd.

I have tried to call the customer care and they have been asking to share the first time payment receipt to their emails "[protected]@hathway.net, [protected]@hathway.net, [protected]@hathway.net". I have send around 10 emails and all are got rejected as the user mailbox is full.

My self patel amitkumar r having the hathway broadband of internet . I have payed the 6200/- ruppy (Sixty two hundred ) for internet service but i am facing the problem of disconnectivity of internet. I have already complained for that but still i have no solution. Please help me i am tired.
My hathway account number:1403479

I am a Hathway Broadband services customer, residing in Mira road (E), Thane, Mumbai. My Hathway account no. is 852078.
From last 4 months the internet connection is not working properly as there is continuous fluctuation in the speed of internet and many times there is no internet.
I have complained to Hathway customer care many times. Every time they give new complaint no, and say that technician will visit and check the problem.
Till date no technician has visited and the problem is continuing as such.

Under your Paldi Office Receipt No. 457366/19.3.16, I got new Cable Connection on 22.3.16. I was told 15 meters cable would be supplied free. However, instead of supplying new cable, the technician disconnected cable from my Airtel Dish & connected it to GTPL. I must get new cable or the refund of rs.300/- @ rs.20/ per meter, at which GTPL was going to charge for cable above 15 meteres. This is apparent case of cheating. The technician, Paldi office and even Shahibaug offices have not given the satisfactory reply.
Ramesh Dalal [[protected]]

Hello team,

This email is an escalation about the customer support Bangalore.

Beginning it was responsive now a days it has reached that level one day u
will have no traces of this system if continues.

I am using prepaid service for which i pay for 3 months and use the data.

Minimum 10days there will be a problem in connection. When we call the
customer support they give false promises that it will activate in 5 min 10
min and not even create ticket to analyse the problem.

Some times they tell there is maintenance going (with out any prior
information.)

We will work from home and there is lot of business impact from this.

Another problem is I recharged my pack on 20th. They did not activate the
connection till 21st noon. Now they say pack is expiring on 20th.

Can I know for what joy I paid on 20th.
Why should I leave one day for your problem.

My request. i[censored] can maintain the quality assure us. If not accept the
truth. Don't give false promises. You may have to face things legally.

My account number is 1254452. I want a ticket to raise on this else re
emburse my money disconnect the connection

Since last 1 week my Wi-Fi connection is dropping at every evening around after 7pm, and at morning it's working properly, pls solve this problem, thanks.

Your 3rd class mail department never replied of my any mail and your web site http://www.gtpl.net/login/login.php always in down server.
Don't misguide your customers.
Your tall free no [protected] always busy at the moment. Please deploy men power or shut down the company