Hathway Complaints & Reviews

Hi I have taken a connection in the month of Jan 2016. Its costing me Rs 850 including tax. I gave them a cheque of Rs2600. It got activated soon and everything well. After one day I logged into portal and saw that data usage was whooping high in GB where me and my wife were using only whatsapp. I have complained them but they are saying that my router might be hacked and they asked me to contact the hacker. Isn't it stupid. I still told...

Hathway Online payment portal received twice the monthly subscription amounts towards Vajra package digital cable TV service for 2 consecutive months of Nov'15 & Dec'15 as I didn't get the payment confirmation on the 1st payment attempt as listed below.
Date Narration Chq./Ref.No. Value Dt Withdrawal Amt.
[protected][protected][protected][protected][protected]

17/11/15...

I am an existing Hathway customer A/C No - 1524871.
I had activated my account last month with the payment of Rs 2400/-
Currently, my account is deactivated.
My complaint number is 1590890 which was lodged few days back.
Initially, the care representative claimed the account was deactivated because of server error and the account will be activated next morning before 12 noon .
However, the account is not...

Dear Team,

We have opted for package through Hathaway for all channels . It's very annoying to remind every month to the cable operator( sv cable network :[protected] Authorised Cable operator of HATHWAY CABLE AND DATA COM PVT LTD)
That all channels are not coming, And he claims that this is procedure of Hathaway that every month it gets disconnected and we have to remind them. They collect the money for 30 days and...

Hi,

I was a hathway internet customer for close to 2 years. I usually recharge for 3 months in advance. This time I needed to shift my house to bhandup east to vikhroli west and I was told by the hathway team that my connection could be shifted (I'd shared new address proof etc.) for the same. The team is so slow with response that they didn't even get back in 2 weeks.

Why would a customer pay in advance for...

Hi team,

In december i have token a internet connection from hathway bangalore (ayyappa nagar) from first day i am logging complain about internet problem and committed speed.
Each and every time for logging complain i have to call their number and spend approx 50 rupees.
Always they are providing temporary solution i have warned several time for consumer complain but still they are not provided fix solution.br...

I have taken hathway broadband connection on 9th of february 2016 .plan 650 which the company promised of 15mbps netspeed upto 75 GB and i almost made downloads of 12gb and okay if they calculated even for the browsing so lets consider it is like another 10gb but now my net speed is like 800kbps-960kbps and this is the worst service i had ever seen in hyderabad though i am using internet from past 8 years.For every 2-3 days my net keeps on...

We are not able to update mac id due to your website always get down so its very poor service provide by you kindly update your service quality....

They say they are providing a speed of 50mbs for the internet plan on the account no 1142874 by the name of Deepak Shah.

How can they be so grossly wrong.
When i did the speed test of my connection its 0.28mbps which not even 1% of what they claim.

My business has suffered as i work from home and i want a compensation of Rs 10 lacs for the same.

I have been facing this issue since lot...

I am a user of GTPL Hathway broadband Ltd, from 11th feb 2016 my internet is not working and I have registered the complaint in customer court on the same day and as per company said policy every issue is resolved in 3 working days and currently it's 20th feb 2016 but it's not yet resolved. No one from company spoke to me regarding fixing of the connection during this 10 days.
Because of this outage I incurred a good amount of loss...

Even after paying the money they havent started the internet services. We have lodged a complaint in customer care and still there is no reply from their end. It seems that this company works in 18th century.

This had happened last time as well. We had paid the money and internet services had started after 10 days. We were told that we will get an extension of 10 days at the end, But nothing was give as such.

They...

Dear Sir,

The expiry of my broadband A/c no. 1216748 in my name Ibrahim Ali Khot was February 20, 2016. It was a 5 GB 5 mbps plan.

I received SMS from Hathway on my registered mobile no. [protected] informing me that my a/c is expiring on February 20 and requesting me to renew by paying Rs.1764.

I personally went to renew it for a further period of 3 months i.e. from February 21, 2016 to May 20,...

Dear sir

This regarding my continuous complain on your forum for the speed issue my account number is 1202661, I palced complain through yur appellate, customer care, zonal officer, then also my speed is same...now I'm going to launch a complain in consumer forum...for the last two month the issue persist...then also it is not rectified...and at last my payment term is over and time came to recharge the account for another...

Dear Sir/Madam, My internet services of Acc no. 775650 has been deactivated since 19/2/2016 however I have already paid Rs. 2270/- on 17/02/2016 by online transections. I have got phone calls and msg from nos. [protected] and [protected] to deposit the amount of Rs. 2277/- and I will get speed boost up 50mbps and the data of 10 GB with modem, change. However I have launched the complaint on hathway custmer care at 9:27am on 19/02/2016 (Complaint...

When my internet was not working I raised a complain then hathway person changed the modem and advised to wait for half an hour to activate the modem and now 3 days passed but modem is not activated yet. Now when I call to customer care they repeat the same sentence that WITHIN 24 HOURS YOUR ISSUE WILL BE RESOLVED but still not resolved.

From last 3 days I am waiting to resolve my issue. Please do the needful.

Account...

This is Siva Krishna, I have requested for a new connection on[protected] by making 3 months payment 2230 INR /-.The installation guy came in and left saying the local person not giving me the permission to set up wire connection. Neither given with the connection nor refunded with my money. I’ve cancelled the request for their connection as they are not able to get me a connection.

Customer care services is completely useless,...

I am facing modem problem for the last 15 days on my account number 3638360. Inspite of so many complaint they just close the complaint without giving feedback & tell me the my problem has been solved. I have lost almost 6-7 days due to negligence on their part to solve the problem. The list of complaint are
15858178/16.02.2016
15791594/08.02.2016
15759695/07.02.2016
When it comes to payment they immediately stop...

I have been tolerating Hathway with slow speed and now it has been pathetic problems they have been creating.
My Acc no 272908 and i have been using a prepaid plan for 2 months for 2 GB and been using since many years.
In Jan i got message that bill has to be paid by 29th Jan 2016, i paid it online on 27th Jan, Inspite of this they disconnected it.After complaints they started it but they have not added the data available from...

We had renewed our Internet plan for 3 months on 27 Jan however hathway has such a pathetic software that it didn't reflect back well and our account was deactivate for more then 7 days, daily despite of calling them 10 times we were not getting any help. When asked for refund they said you need to wait for 45 days. Worst harassment ever faced by any service provider. Guys please don't got Hathway as they don't have basic ethics and respect...

Hathway guys are getting on my nerves..I have been not given connection after 3 days .the Hathway guy, one who took money Manjunath playing coy with me..he says engineer is coming and no response in the entire day ..he was quick to take money but then they will not give connection ..I don't even have account number to mention here...Hathway don't make fool o[censored]s ...Iam in ITI layout, HSR layout Bangalore....