Hathway Complaints & Reviews

Address: Vadodara, Gujarat, 390006

Website: Gtpl

My net is not working from last 2 weeks and company is not providing proper information my user id : sata auto and registered mobile number: [protected]

Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560097

Website: www.hathway.com

We have opted for hathway package which is selected in hathway official website with all channels selected and submitted the request with card details.

Local provider told they dont give flexi plan and we have to take whatever the plan we give to them.

Hathway customer support has been notified about the posted complaint.

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Address: Aurangabad, Maharashtra, 431009

I am using hathway braodband services from November 2015.
I am having repeated service problems from the service provider.
Their is no continuous and good quality service from the service provider.
I registered a series of complaints on 26th February 2016 till date regarding internet connectivity issue.
After repeated follow ups, The problem remains as it is. In addition, no technician ever called me or visited my home for actual problem understanding.

One thing to be noticed is that there is no continuous and good quality service at all. After several days of continuous service, There is discontinuation due to some problems.

Aug 6, 2021

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

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Hathway Customer Care

from Mumbai, Maharashtra

Mar 3, 2016

Verified Support

Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number, cell number and location. An executive will get in touch with you soon.

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Address: 560042

Website: www.hathway.com

I am facing slowness and on 26th when I called Customer Care, I have informed that my data usage is exceeded and
I have to wait till 1st of March for renewal of my subscription. and as an alternate I had bought top-up of 10GB for Rs.573, which hasn't been activated yet,
Now on 2nd May, I still face the same slowness issue and after calling to Customer care I have now informed a total new story that my billing cycle is on 24th of every month.
My queries are:
1. Why I have been informed as my billing cycle is on 1st of every month and forced me to do a top-up if its actually on 24th?

2. If it's on 24th of every month, why I didn't get renewed on time?

3. Why people sitting as Customer Care doesn't provide exact information nor co-operates except repeating the same 'sorry' without looking into the actual issues?

Hathway customer support has been notified about the posted complaint.

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Address: Vadodara, Gujarat, 390006

My net is not working from last 7 days..the executive of customer care..is just said that wait for 24 hr..but its more than 6 days..no one is coming from gtpl to solve my problem..i am disappointed with service provider..they said it a down time so your net is not working..this is happen from last 6 days..so solve my problem

Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.

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Address: Raipur, Chhattisgarh, 492001

Hi,
I have setup box of hathway when i was using in aurangabad maharastra now i am in transfer to raipur chattisgarh so i have query that can i use these setupbox in raipur chattisgarh.

Rg...
Rakesh kumar
[protected]
Raipur c.g.

Hathway customer support has been notified about the posted complaint.

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Address: Kheda, Gujarat, 387002

Website: GTPL

It shows on Router WI FI signal okay but while operating in Computer shows signal for internet failed.Morover 512 speed as claimed while booking and taking money is not justified .

I hope Government or Authorized Company should hold licence for operating with refund of money .This is not expected .Even calling their Representative Mr.Vipul today at 9.30 A M for not working last night till 12.00 Noon he replied after visit to Office shall inform .Regret to inform that people is only interested for Booking not service

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Address: Hyderabad, Andhra Pradesh, 500072

This ppl are robbing us
they say fair usage policy and its been finished without being used
after placing complaint they give complaint number and never respond to the complaints plz dont take hathway
i hav been using this since year and adjusting
i have never seen 50mbps speed till date

Aug 6, 2021

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

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Hathway Customer Care

from Mumbai, Maharashtra

Mar 1, 2016

Verified Support

Dear Sri Ram Vadrevu,

we apologize for the inconvenience. Please inbox us your Hathway account number, cell number and location. An executive will get in touch with you soon.

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Address: Mumbai City, Maharashtra, 400012

Website: Hathway

My Hathway Customer No is 16016921. I have a frequent issue with poor internet connectivity or complete failure. Every complaint is met with a standard response of 'will be solved within 4 hours' however there is no long term solution. We have no connectivity for the past 4 days. My complaint number 15989590 has been marked resolved in the system despite no effort being made. I have called again and complained and have now been given a new complaint number 16016921. Hathway should review calls and complaints and its infrastructure as the staff response and performance is extremely shoddy.

Aug 6, 2021

Complaint marked as Resolved

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Hathway Customer Care

from Mumbai, Maharashtra

Mar 1, 2016

Verified Support

Dear Aditi Vijayakar, we apologize for the inconvenience. An executive will get in touch with you ASAP.

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Address: 411052

Website: www.hathway.com

I have taken up the plan for internet connection which promises 50 mbps upto 15 gb, then after 15 gb of data usage 1 mbps unlimited data usage but it doest provide speed upto 1 mbps post 15 gb data consumption, its not even half of speed .

Its totally a false advertisement based on which i took connection but now its completely slow not as expected

Hathway customer support has been notified about the posted complaint.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Sir, im a user of hathway brodband in delhi ncr noida.. i saw the advt. of hathway which stated that on new connection they will provide free router and also said me the price 1030 approx for the firts months and said from next month i only need to pay 899 but next month they said me i need to pay 1030 again. so i decided to discontinue the connection. and they started saying that they will collect the router if i want to discotinue, . they are cheating a consumer. so i need help plz...
i dont think i should return the router as they said its free and nowhere on the advt. they have wrriten that its only usable until i have the connection. they are trying to cheat ppl by false advt. so they must be punsihed.

Hathway customer support has been notified about the posted complaint.

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Hathway Customer Care

from Mumbai, Maharashtra

Mar 1, 2016

Verified Support

+1

Dear Kumar Prateek Anand,

we apologize for the inconvenience. Please message us your Hathway account number, cell number and location. An executive will get in touch with you soon.

Reply

K

Kumar Prateek Anand

Mar 1, 2016

my account number is 1493714. [protected] and my location is in noida
looking for an early help

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K

Kumar Prateek Anand

Mar 3, 2016

Really poor service.. no reply yet... think 100 times before buying hathway connection

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Address: Pune, Maharashtra, 411033

No service available from you people..regarding recharging of account.
I have registered complaint several times almost 10-15 times from last 10 days.
i receive massages that service will be provided with in 24 hours but no service is provided..pathetic response ..really facing great difficulties.
and even i get message that my complaint has been closed without even getting service.

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Address: 500044

A/c no1558034

There is constant for download speed and frequent disconnection. Most of the times download speed is ltd 1-2 Mbps against our package of 50mbps speed .

Clear case of ill practise and cheat with customers ...

refund the amount

+1 photos

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Address: Pune, Maharashtra, 411038

Website: hathway.com

WORST SERVICE. Whenever called in hathway office either it is busy or no one attends the calls. Cable service is unavailable since 3 days now and no one is responding. Every month their people come right on time to collect payment but they dont provide service at all. Soon will be changing to some other dth operator.

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Address: 400067

A/c no 1384444

There is constant for download speed and frequent disconnection. Most of the times download speed is ltd 1-2 Mbps against our package of 50mbps speed .

Clear case of ill practise and cheat with customers .

+1 photos

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Address: 560076

Local cable operator (Hathaway) creating big time issues and not letting residents to take other d2h connections... Request you pls take a look at such issues across Bangalore and put full stop to such anti social elements... Why should we citizen's dance to their tunes ... Dnt we have the freedom to live our life's the way that we want ? Pls wake up ... Take action now!!!

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Address: Bangalore, Karnataka, 560037

I have been using Hathway Cable TV set up box. Most of the times Cable will be disconnected. Always it gives error message as Setup box is unable to receive a signal. On 24th Feb 2016 night time, signal was continuously having issues. I have been asking cable provider to fix it and he says its problem with main Hathway signal. No one is bothered to fix it. Really i am frustrated with this Hathway Cable. Please help us to get this fixed or provide other operators for Cable connections. As per my experience, Hathway is the worst cable TV providers.

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Address: Mumbai City, Maharashtra

Website: www.hathway.com

I am a customer of Hathway ISP and my account number is 1537363.

My internet connection is inactive since last 6 days due to some technical issues (no payment issue, paid for a quarter already). I called Hathway service team more then 7-8 times and also had talks many times. But, no solution has been provided. Seems to have non competent team sitting there and doing time pass. Even they committed to visit and resolve, nobody visited my home so far. And now they are not even picking calls and no callbacks. Every time a common reason that we were busy in field. I have recorded all calls so far.

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Address: Surat, Gujarat, 394270

I have renewed my hathway broadband account no: 1011485 on[protected] thru onlinesbi netbanking. The amount of Rs. 2853.46 debited from my account for the plan MQN_Combo 512D-2048N_6Mnth. But neither my account got activated nor showing in payment history. I have not got the money back.

When I enquired in the bank about the payment, the bank authority is saying that the amount is paid to hathway account. Its been already over one and half month and still no action from your end. When I tried to speak with your customer care executives, they are not answering me properly and telling me to mail to surat help desk. I have been mailing to surat helpdesk many times. But still I did not get any reply.

Hathway customer support has been notified about the posted complaint.

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Hathway Customer Care

from Mumbai, Maharashtra

Feb 24, 2016

Verified Support

Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.

Reply

A

ansuwin

from Chennai, Tamil Nadu

Mar 13, 2016

Where is your executive? Still did not get any response.

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Address: 560016

Website: hathway.com

Hi I have taken a connection in the month of Jan 2016. Its costing me Rs 850 including tax. I gave them a cheque of Rs2600. It got activated soon and everything well. After one day I logged into portal and saw that data usage was whooping high in GB where me and my wife were using only whatsapp. I have complained them but they are saying that my router might be hacked and they asked me to contact the hacker. Isn't it stupid. I still told them that I cant use 8GB in one day when I'm sitting in office. I wrote a mail to Nodal officer and he is also not agreeing. I have changed the password too and now I'm measuring the data usage very strictly. Also complaint lodged for the same is closed by them without informing us any resolution. Im watching for few days and will go for disconnection.

Aug 6, 2021

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

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M

manu_gaur

from Delhi, Delhi

Feb 24, 2016

Hey, how can i contact you to take a united action as i am also facing the same problem and am really perplexed.

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Hathway Customer Care

from Mumbai, Maharashtra

Feb 25, 2016

Verified Support

Dear Nikhil Rao,

we apologize for the inconvenience. Please inbox us your Hathway account number, cell number and location. An executive will get in touch with you soon.

Hathway Complaints & Reviews

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Hathway reviews & complaints page 281

Broadband

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No flexi package change in bangalore. Dont beleive website packages

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Internet services

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Pathetic internet service

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Gtpl broadband

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Complain about conectivity

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Broadband not working as well as slow speed

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The worst speed

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Broadband not working for 4 days

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Service not as promised

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Mislead me

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Recharge of account

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Download speed and frequent disconnection

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No set top box signal since 3 days

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Download speed and frequent disconnection

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Local cable creating issues while taking d2h service from videocon and tata sky

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Hathway cable tv signal issues

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No response and fake commitments even internet connection in inactive since last 6 days

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Payment issue

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Data usage

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