Hathway Complaints & Reviews

Hathway always provided me slow connectivity, sometimes even in KBs though my connection is 5MBPS.
Customer care will always say that I have consumed my 10 GB limit. But it was said when no body was at home.

These are their readymade answers and they always cheat consumers.

I asked details of my consumption and they never provided. I dropped several mails to them, no mail was replied till date.
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I was using Hathway Broadband Internet from Aug, 2014. User id is 1167490.

I raised request for disconnection in Oct, 2015. And I have submitted the modem and router on 20th Oct, 2015. As per communication by Hathway executive at that time, I was supposed to get my security refund of Rs 1000 in 1 months. But it didn't refunded.

Then in December I mailed to Appellate Officer and Nodal Officer for the same concern....

I have subscribed to your Broadband service (Subscriber No: 1544070) for barely 15 days and are tired already with the poor service provided. Here are my issues :

The speed is never at 50mpbs. It is usually below 10 mpbs.
I have lodged over 8 complaints since subscription. I have also spoken to so-called Senior Managers at their Call centre. Sometimes I am put on hold indefinitely. Even the call centre did not pick...

GTPL connection is provided to me in this week. And today it's not working. I registered complaint.

I have already complained about today in the morning. I just tired by complaining in the morning and full day I am without internet. then it start. It happens every alternative day. I paid for 6 month it means i am able to use 3 months. is it? The agent is not picking up my phone. Customer care is just noting down the complaint.br...

This is regarding account no. 1469832. My internet connection is not working from about 4 days and I am not able to connect your useless customer care service because whenerver I call and follow auto receiver's instructions the call gets disconnected(after typing account no.)I have paid all the connection charges well in advance.Such pathetic service providers i have ever faced and would not recommend hath way to anyone....

USER ID : goyal202
GTPL is not providing any after sales service. Don't go with GTPL.
My internet is not working since yesterday and we called them to fix it but they ask for Modam mac address and I was out side of city, my daughter don't know how to read MAC adress because she is just 8. However I request them to send person on site then they denied, we can't send person directly without confirming MAC address for Modam.br...

Hello,

This is regarding the account no. 1117666, which I was using for a year before I had to move to Pune for career shift.

I had requested for disconnection of my services on 14th July 2015, since I was moving to Pune on15th. After repeated mails, I did not get any reply. I believe it was on purpose to keep my account active and keep me charging. If I called them up, they put me on hold for half an hour on...

Respected sir / madam

my name is sunil yashavant shivalkar...My complaint is against local person who receiving the cash and datta more who is in charge of disconnection

since15 years we are valuable customer of hathway cable...And today we get bad service from local operator of hathway

i m giving the whole description of cable service

from 10 years we had local hathway person his...

My account was automatically converted to postpaid from prepaid without my confirmation or intimating me.

As per the amount confirmation with the Hathway executive I made entire payment for one month prepaid 25 GB FUP plan. After few days, I got a call and got to know that my plan has been changed to postpaid.

I requested for change to prepaid back. Despite of solving this, they sent me a bill well before I...

Since last 7 days internet is not working when calling in call center (which is chargable) they always say will b active in few hours. But since last 7 days not working n still they say will take 3 days more we pay for it n didn't get proper reply from there....

I have paid for a 50Mbps connection and for over last one month, I have not received that speed. The speed persistently has been under 25Mbps and sometimes well under 5Mbps. I have placed several complaints about it and despite that the speed has not been rectified for over one month.

The 25 GB that I have paid for have been depleted at considerably lower speeds and now they have downgraded the speed to 1Mbps.

Now...

Hello,

I have 3 months + 1 month free offer and your system is not updated when I call my local office (jigna & Gaurav) they say u need to speak with billing desk and when I mail to billing desk there is no responce or call... 11 days passed and nothing happend.. From last 4 days I am calling in my local office (jigna & Guarav) they said till evening it will be working. Before this i have called Hathway customer care they...

Dear Hathway,
I was one of the subscriber of your inferior broadband with Account number 1352126. I got the connection on 15 June 2015 and had paid full amount for a year Rs.12539. From the day I got the connection it was awfully slow and each passing day, I used to call your substandard customer call centre to place a complaint. Everyday, I was assured that the service would improve in couple of hours but nothing that sort of happened....

I have been facing problem since beginning with hathway. Its a pathetic customer service. Initially wrong plan was assigned for which i did followup for 3 months such a useless and unprofessional nodal officers and appellate. Now new problem has raised my internet speed was downgraded before finishing my 10 GB of monthly data. Same followup is going on but no solutions. Such ruthless and unprofessional service provider I ever came across....

I opened case four days back to get the invoice copy for the payment I made on 12'Jan. Ref # 15718829 Account#1460752. I called customer care multiple times and every time they say wait till EOD. This happens for six days and then they respond "we will be unable to provide invoice copy to your account has currently you are in prepaid plan, and there is no option of providing invoice copy for prepaid accounts." I paid money and renewed the...

From last one month or above we have facing subject problem regularly. Every day minimum 50% time our TV shown subject message and we are just waiting for start channels. Don't know it is only in our area or for all but I think, I have invest my money in wrong thing b'coz each n every time our cable operator said, its not our side its error from gtpl....

Since 18th Nov15, I'm complaining about speed, however no one is resolving the Issue, now in this month i have consumed my FUP and as per my plan i should get 1 mbs speed post Free usage, however i am getting only 7 to 50 kbps maximum, have complaint N number times at call center however non one has turned up at my residence to fix this Issue.

And only one answer call center give every time "due to some technical issued there...

I had made payment for 3 months internet services but even after repeated reminders my services were not activated and everytime they quoted the reason as the backend is not available even though it was a working day. After so much delay in activation of serivces, i was informed within 5 days that my 50GB pack has been exhausted and therefore the speed has been reduced to 1KBPS. I would like to inform that i am not even recieveing the 1KBPS...

Hello, I am Abhitej Savjani, I am staying in USA, I had got GTPL Hathway connection for my parents in Rajkot in a good faith for their service. I had got a plan of 100GB for 1 year and made payment through cheque amounting to Rs. 2560.00 in 2nd week of December, 2015.
Yesterday when my parents were facing problem in using internet I checked the usage and it shows, the allotted limit is reached hence our internet is over. I tried contacting...

Please arrange for installation for new GTPL broadband connection at below address.

Vijaybhai V Shah
223, chandranagar society,
Opp. vrundavan bus-stop,
waghodia road,
vadodara-390019.

Note: Already amount is paid by cheque on 24th Jan 2016. But, installation is pending from GTPL.

Regards,

Ronak Shah...