Hathway Complaints & Reviews

Hi

This is srikanth k, accnt no : 1515741, i have taken new connection on[protected] by making 3 months payment 3090 INR /-, account got deactivated on 1-2-2016 with the reason of payment has not been updated in their application.
I had raised the request several times by calling customer care,

Customer care services is completely useless, i was promised the issue will be resolved in 24 hours, but till...

This is about account number 1109836 - Bangalore, Kamanhalli.

I am extremely upset that Hathway has deactivated my account without informing me.

Couldn't they send someone to send the cheque or send an email reminding me to pay.

Now they are telling me make online payment bit where do I make it. I have no details. If I call the call centre, they just give me instructions but it does not work....

Hello sir/madam my name is jatin bhatiya and i am from borsad dist:anand i am buy set top box(Gtpl) by kesari cable, borsad 04/01/2016 but many call in this company because error-7, no signal, bad picture quality local cable check this but no idea and gtpl company not solve this problem.my nuid number:[protected](Gtpl) and my mobile number is [protected].please solve sir/madam....

I had purchase an internet service from Gujarat Telelink Pvt Ltd worth rupees 6600 and i had also purchase a smart day night unlimited download plan. In this plan 56KBps speed is mention in day and 256KBps speed in night. I had purchase this plan in august month and i am phasing slow speed problem from last 5 months i had complied 15 to 20 times but company is not responding Recently I had compiled today and company ask me to wait still 7...

My internet is not working for last 3 days they simply deactivated the account they are simply raising and closing the case without any resolution...

Dear Sir/Madam,

We had taken a GTPL connection on 9th January of 2500 4Mbps and 12 months validity. My username is niketprasad_rj. We had paid on the 9th itself and have a receipt of the same. However Mr. mahendra(phone number: [protected]) after promising did not give us connection till 16th January that too after I had raised a complaint.(Complaint no. 1018415). On 16th he tried to take an extra 150 rs( for providing service)...

My customer ID for hathway broadband is 874876 and my problem is that my Internet connection is not working properly from about a week and when I complain in customer care they tell me that they will send technician bust from week we are waiting for technician. Please help me also the company had told that the will provide 1 mbps morning and 2mbps in evening but they lied and service is not proper....

I am ashok Jain. My Hathway broadband account number is 693989 and we subscribe to the 50mbps with 30gb limit pack . We have Really had horrible internet since last 1.5 month. Either there's no internet or the speed is horribly slow. Speed I tested is 2 mbps download and 0.01 mbps upload speed. which is extremely slow. I cant even upload 1mb file in from my email acc. I call Hathway everyday. And they assure me an engineer will call and come...

I received a call from hathway office on 14 the of January 2016 at 4.34 pm from[protected] executive I spoke to he introduced him self as venkatseh, he gave me a offer that it's only for today if I do the renewal I would get additional month free with 30 gb and fup 1mbps. I did trust him and I did the renewal on my account : 1437467 I didn't get my offer yet. He informed me that if I call him he would credit my account with 4 months in...

A/c no. 749743.

Last week, We have paid online, the top charges of Rs.572/- for top up 10 GB data in our month plan.

Despite writing and calling them several times, they have not activated the top up.

If they can't activate it in the next 2 hours, then they have to refund the amount.

ViDoc Healthcare Solutions Pvt. Ltd....

I am facing problem of speed cut since last 3 months. Everytime my speed gets slow just after renewal and officials excuses themselves by saying that i have reached my usage linit.
Every month i need to change my password and they try to befool me by saying that maybe your password is hacked by someone.
I want the officials to take some strict actions and contact me asap!
Either i want a waver or any other favourable...

My modem is not working from last 3 days and all numbers given by hathway is busy. there no support from customer care and all.
hathway provide worst service....

I am not satisfied with your internet speed. last 1 month its very poor, and when i call the customer care they will never receive my call. i hope so you can give me proper solution about this problems.

As per plan my net speed is 2 MBPS (9 TO 9) And other time 512 KBPS but i got 0.67 MBPS. please check attached screen short....

I m calling their customer care since 22 jan and first they were saying that area server is down will be sorted out in 4 hrs.

Next day when issue was not sorted out they register my complaint (complaint no.[protected] and said the problem is with cables on mu side so an engineer will visit on fist half of Monday.

I have not received any call on Monday and so called in the night and got the response that the problem...

Hathway has stopped all the channels in by existing box, and has told that the channel will only come once I change the box and pay a fees for Rs. 600 /-. In case the company discontinues a box the company should not force consumers to pay the fees....

My Account number is 1211687, and I am a Hathway user in Bangalore for more than a year.
Hathway is cheating with their usage consumption. I have a 25GB plan and every day it shows a usage of atleast 1.5 GB, when I am just a basic user. My internet pack always expires before time.
The worst case is that my broadband was down for 2 days and I had registered 4-5 complaints. Even during that period the usage history shows 100+...

On 15th January 2016 morning at 10 AM I lodge a complain regarding my net connection had failed to perform & there were no signals. After a day SMS came from GTPL authorities that my problem has been resolved but actually it did not. I again complain for situation & GTPL found that my cable connection was removed by somebody. GTPL insisted that new cable was to be laid and the fault was repaired on 22nd of January 2016 late evening.
Sir,...

I m customer of gtpl cable.. due to my personal reasion i have changed my house ...since last many days I am calling gtpl service provider (piyush cable at rajesh tower road, baroda) to set cable at my new house... but he is not coming... And not peaking up my phone...
As I have old gtpl setup box I can not change my box...
So.. please help me to get my connection ...
Thankx...

Worst administration...it seems you people dont give salary to your employees thats the reason they have no interest in resolving costumer complain..only they contact for new connection and after installation they are vanished somewere...in vadodra pratapnagar area mr deepak handles the area..with his team and himself these poor guys are helpless to solve problems and never lift the mobile rather the mobile is diverted to some others number...

I had a broadband connection from hathway. i have used it for over a year and then i have to move out to an area (Begur, Bangalore) where they had no service at the moment. I was therefore forced to my connection. And as a result i returned the modem and wifi router they have given me the connection. and in Lieu of that they has to refund my Rs. 1000 security deposit. which they promised me to return within 15 working days.
But it...