Hathway Complaints & Reviews

I had a broadband connection from hathway. i have used it for over a year and then i have to move out to an area (Begur, Bangalore) where they had no service at the moment. I was therefore forced to my connection. And as a result i returned the modem and wifi router they have given me the connection. and in Lieu of that they has to refund my Rs. 1000 security deposit. which they promised me to return within 15 working days.
But it...

This is to express my extreme dissatisfaction with Hathway WIFI connection. For the past many days, I have been facing internet issues, and its impacting my office work to large extent.

Whenever I call customer care they tell me it will be "RESOLVED IN 24 HOURS" but that never gets resolved. I don't think anybody is taking action.

If this is going to be the case today also, I am going to switch to another service provider. Hathway connection as well as customer service is EXTREMELY POOR and don't care about resolving customer complaints.

Very very disappointed with your service.

My Hathway Internet Account No[protected]K.R.Puram). I am facing the issue with internet from past 3 days and i called them and complained 9 to 10 times but still "No Internet".they are telling some false reasons when ever i called them. This is the third time i am facing issue with internet this month. So Please take necessary action and do the needful.

If it's not resolved then i will go for another service provider

Our account no is 1459785 which was not working from last 4days we also complained for solution but we don't get result till now. So please solve our problem as soon as possible.

There was problem regarding stop using service. I mailed at [protected]@hathway.net but it said 'mailbox for user is full'.

Customer care service is very slow and mail also not work. Where consumer will submit its querries.

Hello sir
finely the install a gtpl concoction some time letter but channel was not working properly . It never works well, I have complain for that but the company's executives never needful. they never solve complain in time. our cable connection is not working in 15days.i have contact my area gtpl service provider but not solved my problem.
i also contect[protected] this nomber .but not a problem solve,
Name : satish patel
Contact No:[protected]
Address : b-15, madhav park, near kvya flats, opp, panchavtisoc. gopal chowk .
ahmedabad 382350.

I have taken a new connection at my home. Connection wire has been taken from window and note from hole within the window and as a result window remains open. Therefore, you are requested to send your person so that wire to be taken from hole in the window and crimping to be done properly again. My customer No. is - 1531108

04/12/2015 ko muje Bapunagar GTPL Branch se muje mail aaya tha ki aapko 45 days me refund mil jayega. Par aaj 46 days ho gaye he phir bhi muje refund nahi mila he. Jab mene aaj GTPL me call kiya to muje bol rahe he ki aage se jab refund aayega tab aapko milega. hum kuch nahi kar sakte...

Rsgupta134 request id 1021801 abhi tak net chalu kyo nahi hua 12.1.2016 se band chal raha hai Ramketar gupta [protected]

I m really dissatisfied with Hathway net connection there net speed is very slow they provide me net speed 5 Mbps but my net speed always is 0.45 Mbps. & so bad customer care service. I suggest to everyone . don't waste your money such bad service company. My Account no is 1465039

I have a hathway setupbox since 3 years but now the box is given me a warning of channel subscription and all the channels is dissapeared and i am given all the due payment on time still i recieve nothing from hathway what type of service hathway setup boxx given me... m very dissapointed with this box

Dear Hathway Team, I would like to let you know, please deactivate all our services & please make a note its because of your pathetic service. we made payment on saturday 16 JAN 2016 by cash and thanks to hathway its 18th JAN 2016 account is not activated yet. where as in your service said within 4 hrs after payment services should start. its more than 72 hrs now we are just following you like you are the only provider in World. compain no : 15540990 and acccount no : 1105939 thanks for your services need immediate replay which can save you from register in the official police complaint to shut the services. above mail sent to hathway

Customer Code-1458502

Customer Name- TANUJA JAIN


Hi,

I am a customer of hathway not so professional services.

I renewed my account on 16th November for 3 months and i am regretting it to an extent beyond explaination. So first of all, you promise services which are never provided and then when we try to call your customer service they give the following responses:


1. We have a request response time of 48 hrs- even if its urgent we do not care

2. We have registered the problem, we will have someone get back to you

3. Hang up on your face!

4. We say 50 Mbps but if you believe that it is true then, you are an - because how do you think we can give you that speed in such less rental!! - I mean excuse me! Thats no way of talking to a customer

5. We cant do anything about it

6. OK surrender your connection, we will not refund any amount

7. We cant make you talk to any higher authority


So even after this, i manage to get in contact with a person called ABHISHEK from hathway who says he will visit and check but no one has ever come.

And we stand here only wondering how to get an internet connection which atleast gives 2-3 Mbps if not 50 Mbps speed.


I would be glad if someone looks into my plight and helps us out.

Hi I have hathway broadband connection with the account ID 1002925. I have a prepaid, quarterly plan and every time I pay the bill online/thru cash, I do not receive the payment receipt or bill. Every time I raise the issue to the customer care, they say it will be resolved within 24 hrs, each time. I am fed up with these people. I do not know how to proceed further. I need those bills as I have to submit the bills in office for reimbursement. Regards Santhosh

Our account number is[protected] we have made annual payments for the following channels: 1. Star Jalsa 2. Star Jalsa Movies. Inspite of making the annual payment in month of July 2015, every month they have been disconnecting channels every now and then- and inspite of calling them up and requesting, they have been arrogant and claims that we have not made the payment. They are completely irresponsible with their service and are cheating their customers. We need to get this rectified, but somehow we find that this company are CHEATS of top order.

I am a Hathway customer in Bangalore. Alright. I do not know how to start with the way Hathway is handling my data usage. I subscribed for 3 months plan of 30 gb with 50 mbps speed. To my surprise, speed came down to 200 kbps after 2 weeks. Why? Because as per their records, I had exceeded 30 gb limit. I do not download any movies or any software the consumes lotsa data. I only used the internet for browsing and for watching youtube videos which is also not so frequent. I do not understand, how the data usage details shows atleast 2 gb of data consumption every day. But still, believing that probably i would have consumed, I bought another 10 gb, since I could not work with the speed that i was provided. Now, it has been 2 days since I bought(bought on 14-1-16) another 10 gb. On 16-1-16, I checked the data usage details, it showed 1 gb of data consumption for 15-1-16. Today that is 17-1-16, again I checked and it says that my consumption of data for 15-1-16 as 5 gb!!!. I can never consume 5gb of data in one day!!! I am a Software Engineer and I do understand how the data consumption works and what download will consume too much of data. .I mean, how can hathway cheat customers like this????

Hi I was using Hathway Broad band for last one year. I used take 6months package. later in November 28th I suppose to renew my account. Since we were out station, I have called hathway call center and enquired possibility of paying once we are back that is one week later ( on 19th Nov). They told us that there will not be any additional charges. But surprisingly I got a bill for Rs 500 when I was about to pay as usual for 6 months. When I spoke to the customer care on 8th they told me that that was wrong bill generated and suggested me to wait till they clear that, other wise money I paid will be adjusted to that wrong bill. then Again I have called Hathway to several times in DEC minimum 10times, every time I got same response. On 5th JAN with so much of pain I asked them to cancel my connection. instead of that they slapped me with one bill of 1200 on my gmail. I called up Aurangabad office Head Mr. Murthaza on his mobile : [protected]. they said they will adjust and I can start using the connection but later no response. I sent him message on 8th Jan But no response. Amount is not big but the response is so poor that I urge NEVER TAKE HATHWAY BROAD BAND. I have used Airtel in Mumbai, Bangalore for almost 10 Years never had any such problems. My account no. is 1218827

My mobile number [protected]. this number postpaid and activate the tariff service without inform. so i will refund my bill and deactivate service.

Hi team my account number is:-990693. My internet plan is 512kbps moring 9to night 12 and after that it is 2.5 mbps but it is givving now only 512 kbps even after night 12 oclock no its 1 A.M. i checked my speed and it is showing see this link:- http://www.speedtest.net/result/[protected].png

Since 3 days I m sending mail, call and discussing fir service . But your person Mr Gunjan, Mr Bharat and other Motera Service responsible person not responding. I don't know what is your policy provide customer satisfaction n service tym. Can I have your responsible authorities contact detail???? Can GTPL will extend these days in my package???...