Hathway Complaints & Reviews

This pertains to Hathway broadband. They are using an out-dated technology and the internet speed is nowhere near to the committed plans. Despite several complaints there is no resolution. We pay high prices for good speed and sufficient data so that there are no disruptions and in return Hathaway cheats and fools customers. I have paid 4400 for a 8 mbps speed and the speed I get fails to load simple websites let alone a YouTube video. You get this after paying such huge sum.

1. my wifi-plan is of 50 mbps and from the beginning i was being assured that the speed will always be around that... but its not even 500 kbps... despite my complaints.. no action has been taken.. 2. pathetic customer care service... the customer care executive speaks as if he has come back from a funeral.. and despite being asked the same question twice because he was not speaking clearly.. he was not replying intentionally... and was very rude...

I want to change plan of my gtpl from last three days i am going to gtpl office but they say not possible & not giving perfect reason for that

We had applied for a new hathway internet connection on 29th Nov 2015 through hathway service agents. All relevant documents were submitted to the agent along with 3 months pack amount payment on the same day. Till date we have not got even wiring done in our apartment. The service agents made us wait endlessly for them including on working days and weekend but they never turned up. They just said in it will be done within an hour but that hour never came. We also raised complaint on 14th Dec 2015 to the customer service team and were assured a call back within 8 hours. There were no calls from anyone. We again called on 15 DEC 2015 and got the same assurance. We have already requested for a refund of the complete amount given for this connection but there has been no update from Hathway team on its procedure. complaint number 15155301 . They kept telling us will call back in 1 day/2/days but no calls happened so far

Hi Sir, I have taken hathway broadband internet since March. The company has constantly provided bad service after charging such hefty amount. Their connection breaks mostly on every weekend and they downgrade the speed without any justified reason. There is no resolution even if we call multiple time for any issue. when asked to transfer to the next higher level they always just put the call on hold without anyone receiving the call. Please do something regarding this. I want them to payback the money that we have given for the days when we don't get the internet from their side. Thanks and Regards, Mayank Naharia

Hathway broadband customer id is 569582 and i have paid 6 month subscription for Rs. 2978 (Transaction id: [protected]). But monthly 20 days i couldn't connection to server. It will connection only in the afternoon 2 to 3 hrs and night upto 11 Pm only.

After 6 month, i dont want to continue with Hathway and moved to another provider.

Now the problem is, they are asking model to return and they will give back my security deposit money Rs. 500 after 15 to 25 days. But i told, give the money and take modem. But they are not ready to do that and saying you will get legal notice.

All the bills have been paid up to date and there is still no connection given to us lack of response by the technicians nobody replies to the calls

I am user of hathway Cable connection whose Card number is [protected] from Jan’2015 and paid amount for below mentioned without receipt as local cable person never provides receipt : 1.) Setup-Box 2.) Cable TV Connection 3.) Monthly Charge Upto Oct’2015 One day Local cable person came and take money upto Oct’2015 given receipt and disconnect the connection. Required detailed reason for disconnection as Nov.’2015 month I am out of Mumbai but now when I am back unable to see TV. Attached is the receipt got till now for all above 03 point s mentioned. Name : Neeraj Card Number :[protected] Regards, Neeraj

Dear sir, i apply for hd connection since 2 dec 2015.But no responce from you side. I call you 7 time on this number[protected].They told every time today is comlet your connection. And pay 2000 rupees for hd box.But faridabad distrubuter mr.Jain charged 2700 rupees charged for hd box without pakeg. So pls do somthing name- sanjay address- a-1969 green field colony near nhpc chok, city- faridabad-121003 cont-[protected]

Hi, I hold an account no 1129486 under the name of Divakaran with the Hathway network. A week before the due date of my renewal date, I had received an e-mail stating that my connection was deactivated as I had consumed my data/due for renewal. Immediately I had made a additional top up of 10GB for Rs.572/- and also did a 6 months renewal for Rs.3250/-. It had been close to 10 days since I had done this payment and my connection still remains in a deactive state. I have contacted the customer care over phone for over 20 times and each time I get a response stating the issue will be resolved within 24 hours of lodging the complaint. There was also no call back from the technical team to solve this issue. I would request the Hathway team to get this issue resolved at the earliest or get my amount refunded and have my account deactive as it is.

I hold a internet connection with account number 1189753.During last activation done in October 1st week, wrong plan is activated by Hathway person.Instead quarterly plan, they have activated monthly plan and demanding more money.Many a calls done to customer care resulted no luck and pathetic response. Please assist..Hathway shuld be teached a leson

As per you have said i am informing you that Net Connectivity was not there from yesterday evening from 6:00 till 7:00pm. we were tired of calling on the helpdesk provided to us nobody answered the call. Mr.Sandeep i had called you aswell you just told me to message our user ID and you said you will get back in 2mins (yesterday at 7:00 pm) till now no reply from your side. After continuosly calling your engineer we were able to report the problem. What kind of a service do your'll provide? your service is really worst if possible try to improve it. Really if possible Because every time its becoming more worse from before. This net connectivity issue is going on from how many days please do check it. What your technical team is upto? The next day you will just send a mail plz provide the ID and thats it. User Id 783766

Hi, I took hathway connection on 26th August by paying Rupees 5312, which was for 8 months, as said in the bill. However now, it is reduced to 6 months, which is confirmed by customer care executive and the IVRS query. Upon the lodging a complaint regarding this on 23rd October, I was told it will be rectified and it was confirmed the purchase is for 8 moths validity. Complaint number is 14615951 and Executive sopken to is Mr. Chiran. Despite repeated follow up of the complaint, nothing has been done, which is frustration from a customer perspective. Please help me resolve this issue. Thanks, Vinay [protected] mh.[protected]@gmail.com

Hi sir, my account is 1432744 .i tried to close my account.i called customer care.mailed many times to hathway.i have cleared all payment .but still i am getting mails to do payment.please close my account 1432744.getting irritated by the service..i have attached the image of email which they provide to payment at last time . i have also attached the sceenshot(image ) of payment reciept of last time transaction

I have Gtpl net connection from around 6 months and every month I am facing serious problems in your net connection. Every month net is been close for 2-3 days twice or thrice. I dont know what are you doing with my connection but as a current student of mba and actuary I am very much mentally harassed by such problem. I want positive and permanent solution for this or else I have to contact consumer court. Waiting for yr prompt reply. Pariv shah User id: manish_3

Its been like 2 days i paid them advance they also collected photo and address proof and when i call agent he is like right now technician not available i ill send him in half an hour and today i told him that at any cost i have work i want my connection he said i will send him in half an hour and when i called him after a hour at first he didn't pick my phone änd 2nd time it was busy and afterwards it was switched off this is how they treat the customers

My Hathaway set top box has not been working since the last two weeks now, I have called the office to send a person to fix it I have been calling since the last 5 days they promise to send in someone to fix the problem but they don't really do, pathetic service.

Dear Team, I have taken Hathways HD Digital Cable service from local dealer on 25th Oct 2015. But till today, I have not received the HD channels. Please note, they have taken full payment in advance, and now they have also stopped normal services. Regards Shikhar Saxena A-198, New Ranjit Nagar New Delhi #[protected] [protected]@gmail.com

Hello sir myself Shubham Shah Here is my GTPL Login ID: jitendra_007 After installing your gtpl connection i am constant facing net problem and i make constant complaint for that even though from company side they can not take any action for that. i have already requested for cancel our gtpl connection but from company side they have not given any response to us. I want cancel my connection and refund our money at earliest. i have mailed them for this regard as guided by gtpl customer care executive on [protected]@dlgtpl.com inspite of that there is no satisfactory action taken from company side. If company executive are not having the intention to help and solve our problems, then how can the company expect to join the new customer and continue for a long time. give my money back immediately and take away the connection. if there is action taken from company side in 24 hours working days as said by cc executive, then we will go legally by law for not refunding the money, providing degraded services against advance money taken. contact:[protected]/[protected] Name: Shubham Shah

Hi, Hathway Broadband Internet Service Ac no 1060737. I have been complaining about the speed for last 21 days on call centers and on mail o Help desk, Nodal officer, Appellate with screen shots. It has not been resolved still. I have made adavnce payment. My speed is as bad as 4 mbps. I need to move to the consumer court for the fraudulent, false commitment, cheating by Hathway internet services.