Hathway Complaints & Reviews

My account no. is 1490067 i gave 3 months advance and installation fee on 27th nov, till date i have not receive any connection, i tried calling the local contact [protected] he never picks up nor does re call back, worse support person. they told you will get connection within 24 hrs now its been more than 10 days i have not got any thing, i have complain ticket no. also 14975651 which has been escalated, i have talked to escalation desk...

My account no is 668723... i am using a plan which has quarterly payment is Rs.1584/- When I got message for renewal of the plan. I went through the online payment procedure. I found that Rs.1054/- showing as minus... hence i have made a payment of Rs.1055/- through online. Second day I have received a call from 66403700 intimating that my account is showing excess payment. Any how, further i have been also noticed that from two days...

I am tired of the net disconnecting after every 10-15 mins.. i keep losing very imporatnt data due to this issue. Everytime i call the CC, they say that were facing an issue earlier and that its resolved. However, my coneection keeps failing intermittently. Fix this ASAP!...

Customer Id : 1487893 Date of Installation : 28/11/2015 Hathway is the worst internet service provider. I had applied for new connection, at the time of installation engineer told me everything is configured and some service maintenance work is pending in your local area after completion it will resolved automatically after 2 3 hours. But till date no access. I have logged 4 tickets with their customer care but no follow up, no call...

First complaint registered on 3 Dec before 5 pm. Told that the problem will be attended to within 24 hours by a technician who will visit my home. Second time complained on 4 Dec at 5.20 pm that no one had yet attended to the problem even though 24 hours had gone by. Told that the technician has been informed to visit before 8 pm. Third complaint made on 4 Dec at 8.40 pm that no one had yet showed up & was told that the Technician would...

Customer ID: 1432674 Multiple issues faced with hathway: 1. When we applied for a broadband connection for home with hathway, we were asked for the full advance payment for at least a three-months period. So we made that payment on day one. They claimed to install the connection within 24 hours. But it happened after 10 days of regular follow-up. But the billing cycle started from the day of applying. 2. Almost every alternate day, there...

Hello, sir, please send me the address of this mobile no. [protected]. From this no. many miscalls on my mobile. From this no. i also get vulgar sms. When i call back on this no. there is no response. So please send me the address of this user....

Dear sir, i took hathway connection account no.1441583 i am getting very slow speed 0.55mbps net but my plan is 50mbps net and 60gb download.after 60gb download i get 4mbps net but now speed is 0.55mbps.no body can taking complant.you can solve this problem with in 2 hours, otherwise you can disconnect your hathway connection....

Dear Sir/Madam I tried reaching my operator Gouse atleast 100 times on cell which he never picks, he is also never in office which is always closed. His cell number is [protected]. i tried to complaint on[protected], lady there is so rude & is not accepting a complaint( i had to call atleast 5 times for her to pick). My request is pls get my hathway cable tv connection ON. am trying for reconnection from 2 months, hope my request...

Reference above the internet connection keeps getting disconnected intermittently, I have complained many times and have been told that an engineer will visit my house and sort out the problem, but no one has come and the problem continous, this is causing a lot of inconvenience, please do the needful at the earliest. The current Registered complaint number is 14956749 Please do the needful at the earliest asthis is become a source of great...

I own a prepaid account with hathway internet, while making my last recharge i informed their employee name gaurav emp code : 86726 that i will change address, , he told me the procedure. when came back after a month to change address i was informed that they dont provide connection in that building. when asked for refund i was denied saying its a prepaid account hence not applicable. My complaint is why was i not asked to check at the point...

My broadband account no. 1221593
Worst service
Every month no service fr 12 to 15 days
CSRs are very rude
Managers are more rude n aggresive than CSRs
Complaint no. raised frequently :
14815485
11849699
12091525
13630254
14966663
Overall pathetic broadband service...

I have renewed my internet account choosing HD 2 STREAM 50Mb Qtrly which is for quarter period with effect from 31-Aug-2015 on which it was promised to me via written mail that i'll get 2 months in additions as a compensation to the service issues faced by me. Since then i have been following up with Hathway team on mails but no one is bother to respond to my mails. This week even i have visited their office at 7 Bungalow but i was asked...

I have given all require documents and Cheque on Monday morning to sales person. and as per sales person masood installation should take maximum 3 days.
today is 4th day and your sales person(Mob: [protected]) is not picking up the call from yesterday itself.
kindly do not ask for account number as it will be a new connection:


since you have already encased the Cheque else i could have done the stop payment...

I took hathway broadband service look at the add which says 50 MBPS speed I mean 50 MBPS really !! The nightmare starts the moment I took the connection. One thing you need to make up your mind that you will not get the speed which they say and you have to get fed up giving complaints. The speed provided to us actually are anywhere between 2 MBPs to 15 MBPS. Another nightmare with this company is the data limit of 50GB which you can browse...

Hathway had offered Cisco Router with deposit of Rs.1100 which would be returned once the router is returned...i returned the router and i was promised that the money will be deposited to my account within a month...however it has been 4 months but no money has been returned.....

A pathetic work system is accepted by Hathway.

A/c No. - 204669

Date of Disconnection - 15th May, 2015

After sending mails to Hathway several times, Hathway is not even ready to resolve complains. Even Hathway Nodal Officer is not replying to customer complain for customer satisfaction.

When Hathway wants new customer or renewal, it will send person immediately on same day. But when...

It has been 10 days since I subscribed to Hathway Cable, the service providers asked for payment WITHOUT installing a new STB, saying that they would install one after Diwali and hooked us up with an old STB for the meantime.That was 10 days ago, since then the service providers have not responded to my complaint. I also wanted a package where I get all the English channels, but the providers made an excuse that they aren't available...

Account no: 1102588. It is shame that your sales representative are doing malpractice to earn incentive. I am prepaid user and how I am suppose to receive bill for Rs 562.25? The extra top-up of 10-15GB has added to my account without my knowledge. I remember I used to receive calls from sales team and they were pitching me top-up. I already told them I am satisfy with my plan as I am not frequent internet used. I pay 6 month advance so...

My Internet not working properly from last 1month in spite of several complain my problem is not solved your person every time told me that your problem is solved but next day same problem arises again. My customer id 1326799 and my mobile number is [protected]. I have complaining about this to you 3-4 days ago but still my problem is not solved....