Hathway Complaints & Reviews

I had faced connection issues for 11, 12, 13, 17, 19, 21, 26, 27, 29, 30 October and 3, 4November (Lots of complaints raised - but for the service extension, the complaints raised were 14654591 &[protected]. Apart from these, I had raised complaint regarding speed (I had taken a 50Mbps connection - and i believe during the speed issue time, the speed was near 256 kbps - not exactly sure - could have been much less than this also!). When asked for service extension, the backend guys say that during speed issue time, I had used internet and so they cannot refund. The main use for me of internet is for office usage - and i cannot connect to office network during the lower speed times - and they say they cannot even refund/extend services for these days! It takes atleast 20 minutes to close a call single time - this is taking a toll on my mobile also now - these guys don't even have a toll free number! I would like to get a refund for the past 3 months (my hathway id is 1153070) and money for the amount i spent on the mobile bill! Really pathetic service, poor customer care executives and no-value/respect for customers!

I have two complaints

1. Installation of the New Hathway setup is done from the installation guy from Hathway. He provided the username and password for the accessing the internet.
But when i try to browse anything, it is asking for the authentication and when I provided userame/password it says Invalid credentials. When I try to retrieve the username using the account number provided by the installation guy, it says "Invalid Account Number". I am calling to customer care and also dropping mails to the customer service of Hathway, I see no proper response from the team.They simply saying that they will inform to their back end team and nobody is contacting to resolve the issue. I have attached the mail here along with the screenshots for your reference.

Hathway Account Number Provided: 1467306
Hathway Username provided by the installation persion: [protected]@hathway.com
Hathway Username provided by the customer care representive: [protected]@hathway.com

2. Installation for my Hathway connection is done on 03-Nov-2015, but Hathway website shows it as 30-Oct-2015 and renewal date for the connection is calculated accordingly. I request to correct the renewal date as till now i am not able to use the Hathway services. Same requested in the mail which i attached here.

Regards,
Srinivas
[protected]

My home net connectivity deactivated since 04/11/15 morning, complaint logged on 04/11 at 1300 hrs vide No:14746800.Sorry to inform that till evening 0700pm of 05/11, my problem not resolved, even nobody with proper spares attended my residence in spite of repeated reminders...feeling helpless...please take necessary action.

After several reminders to you all & continuous telephonic-ally follow up with your department no refund was made till to date. Resulting with i am deeply depressed. Sir, with due respect please let me inform you the whole picture once again As per my hathway account no. 285855 you can easily find out the loyalty of mine with HATHWAY. On the month of JUNE 2015 I had shifted my house to new location. The shifting request has been made to hathway but unfortunately HATHWAY was unable to provide the net connection . So they have taken back the MODEM & OTHER ACCESSORIES VIDE GRN NO. 213732 on 24.06.2015.(copy attached) On 19 AUG 2015 I received a call from your BACK AN dept MR. SAHIL TAMSE, He insisted me that he can provide me the net services at my new residence. He further assure me that shifting will be free of cost & HATHWAY will provide you a WIFI router too. Mr. SAHIL TAMSE BACK AN DEPT INSIST ME TO MAKE A ADVANCE PAYMENT ON FAVOUR OF HATHWAY FOR RS. 1784.00 The payment of RUPEES 1784 was then made online through net banking vide hathway reference no.[protected] dated 19.08.2015. 19 Aug 2015 [protected]TechHathwayInternet [protected] 19 Aug 2015 1, 784.00 Regretful to inform you that your MIRA ROAD BRANCH HATHWAY OFFICE representative Mr. SUNIL YADAV PHONE NO. [protected] approach my residence on last week of Aug 2015 & state that the hathway internet cable can not be laid down to my residence due to local issue This matter was then address to Hathway MUM NODAL MR. PRADEEP ATKARE . The response received is as follows: From: MUM Nodal Date: Tue, Aug 25, 2015 at 3:47 PM Subject: RE: Reminder 01 : SHIFTING + INSTALLATION : - 285855 SUSHMA MISHRA MIRA ROAD TICKET NO :[protected] To: Sanjay Mishra Dear Customer, Greetings from Hathway Cable & Datacom Ltd! This is with reference to your mail, would like to inform you that, we are looking into the issue. Thank you for bringing this matter to our attention. Request you to please allow some time for the final closure. Regards, Pradeep Atkare Nodal Officer- Mumbai |Hathway Cable & Datacom LTD Again after waiting for solution I had raised my several mails. THE RESPONSE IS AS FOLLOWS On Mon, Aug 31, 2015 at 4:13 PM, MUM Nodal wrote: Dear Customer, Greetings from Hathway Cable & Datacom Ltd! We will take some more days for resolution. Feel free to mail us. Thanks & Regards, Pradeep Atkare Nodal Officer- Mumbai |Hathway Cable & Datacom LTD Helpdesk Sep 2 to Billingdesk, me ON 02 SEP 2015 Dear Mr. Mishra, We refer to your email regarding shifting request . We regret to inform you that the area you want to shift in is not feasible for our connection. For further assistance or clarifications, please call us on our 24-hour customer service helpline number[protected] or write to us at: [protected]@hathway.net Aside Billing team- please process for the refund . Regards, Varsha Nonda Hathway Customer Care Sep 9 Aug 31 Billingdesk Sep 23 to me Oct 30 (5 days ago) Dear Sir/Madam, Sorry for inconvenience caused. Your refund is under process please wait. Regards, Hathway Billingdesk(3). billingdesk 30 OCT 2015 Oct 30 (5 days ago) to me, Sahil Dear Sir/Madam, Refund is in process it will be done asap. Regards, Hathway Billingdesk(4). DEAR ALL THE WHOLE FOLLOW UP ARE PLACED FOR YOUR READY REFERENCE. ON 02 NOV 2015 WHEN I HAD CALL UP ON CUSTOMER CARE FOR FOLLOW UP OF MY REFUND FROM HATHWAY THEY STATE THAT THERE IS NO REQUEST OF REFUND FROM MY SIDE. THEN Ms. KARUNA DESHPANDEY FLOOR SUPERVISOR REGENERATED MY REFUND REQUEST VIDE REFERENCE NO. 14722706 DATED 02 NOV 2015. REQUEST YOU ALL TO DO THE NEEDFUL & PROCESS THE REFUND REQUEST AT THE EARLIEST AS IT IS ALREADY DELAYED AS PER YOUR 45 DAYS REFUND NORMS. THE BANK DETAILS REQUIRED FOR REVERTING BACK THE REFUND IS AS FOLLOWS: IN FAVOUR OF : SUSHMA MISHRA HDFC BANK Savings Account No.: [protected], BHAYANDER EAST IFSC CODE : HDFC0001116 REQUEST YOUR GOOD OFFICE TO DO THE NEEDFUL & OBLIGE DEEPLY HURT ED SANJAY MISHRA on behalf SUSHMA MISHRA HATHWAY ACCOUNT NO. 285855 PHONE: [protected] [protected] [protected] ALTERNATE EMAIL ID: [protected]@yahoo.co.in [protected]@afcons.com Sanjay Mishra Attachments10:11 AM (6 hours ago) to MUM, Billingdesk, Helpdesk, Sahil, mumappellate, sunjoysummi AWAITING RESPONSE FROM HATHWAY AUTHORITIES, PLEASE RESPOND From: *MUM Nodal* Date: Tue, Aug 25, 2015 at 3:47 PM Subject: RE: Reminder 01 : SHIFTING + INSTALLATION : - 285855 SUSHMA MISHRA MIRA ROAD TICKET NO :[protected] To: Sanjay Mishra Dear Customer, Greetings from Hathway Cable & Datacom Ltd! This is with reference to your mail, would like to inform you that, we are looking into the issue. Thank you for bringing this matter to our attention. Request you to please allow some time for the final closure. Regards, Pradeep Atkare Nodal Officer- Mumbai |Hathway Cable & Datacom LTD *Again after waiting for solution I had raised my several mails.* *THE RESPONSE IS AS FOLLOWS* On Mon, Aug 31, 2015 at 4:13 PM, MUM Nodal wrote: Dear Customer, Greetings from Hathway Cable & Datacom Ltd! We will take some more days for resolution. Feel free to mail us. Thanks & Regards, Pradeep Atkare Nodal Officer- Mumbai |Hathway Cable & Datacom LTD Helpdesk Sep 2 to *Billingdesk*, me ON 02 SEP 2015 Dear Mr. Mishra, We refer to your email regarding shifting request . We regret to inform you that the area you want to shift in is not feasible for our connection. For further assistance or clarifications, please call us on our 24-hour customer service helpline number[protected] or write to us at: [protected]@hathway.net Aside Billing team- please process for the refund . Regards, Varsha Nonda Hathway Customer Care Sep 9 Aug 31 Billingdesk Sep 23 to me Oct 30 (5 days ago) Dear Sir/Madam, Sorry for inconvenience caused. Your refund is under process please wait. Regards, Hathway Billingdesk(3). billingdesk 30 OCT 2015 Oct 30 (5 days ago) to me, Sahil Dear Sir/Madam, Refund is in process it will be done asap. Regards, Hathway Billingdesk(4). DEAR ALL THE WHOLE FOLLOW UP ARE PLACED FOR YOUR READY REFERENCE. ON 02 NOV 2015 WHEN I HAD CALL UP ON CUSTOMER CARE FOR FOLLOW UP OF MY REFUND FROM HATHWAY THEY STATE THAT THERE IS NO REQUEST OF REFUND FROM MY SIDE. THEN Ms. KARUNA DESHPANDEY FLOOR SUPERVISOR REGENERATED MY REFUND REQUEST VIDE REFERENCE NO. 14722706 DATED 02 NOV 2015. REQUEST YOU ALL TO DO THE NEEDFUL & PROCESS THE REFUND REQUEST AT THE EARLIEST AS IT IS ALREADY DELAYED AS PER YOUR 45 DAYS REFUND NORMS. *THE BANK DETAILS REQUIRED FOR REVERTING BACK THE REFUND IS AS FOLLOWS:* *IN FAVOUR OF :* *SUSHMA MISHRA* *HDFC BANK* * Savings Account No.: [protected], BHAYANDER EAST* *IFSC CODE : HDFC0001116* *REQUEST YOUR GOOD OFFICE TO DO THE NEEDFUL & OBLIGE* *DEEPLY **HURT ED* *SANJAY MISHRA* *on behalf SUSHMA MISHRA* *HATHWAY ACCOUNT NO. 285855* *PHONE: [protected]* * [protected]* * [protected]*

Dear Sir, I bought Hahtway Internet plan for 1year in September 2015. the first month it was working fine but than in October fist week the problem started and when i called up thay said some DNS server problem!! Than finaly the technician visited and told the the hathway modem is not good and will replace it.i am calling till date and no replacement done!!!

Lots of time I have registered complaint against cable network but again and again cable shows technical problem. And cable operators not receiving the call to solve the problem. It means even if we r paying a good amount we get the poor service. It means common people money have no value.

I have paid my 15 month package internet fees in advance two months back.I am facing so many problems in the connection usually, but from the last five days my internet just stop working at 11 in the night and and starts automatically at 7 in the morning.I have called the customer care so many times but they are just giving the time of 24 working hours and after the completion of this 24 working hours I didn't got any positive response from the company and I am facing the same problem form last so many days .My username ID is deweshkumar and some of my complaints number is 907176, 909799, 912530. My registered mobile number in the company is [protected].They are not sending any of the technical team to fix this.

Dear Sir / Madam,

I was using GTPL internet service at my old house since last 8-9 months. Initially I took plan of 6 month so I paid for 6 month, after 6 month I needed to renew my plan and also I was going to shift my new home so I had asked their sales guy to check weather your company is capable to provide the connection at new home then only I renew otherwise I am going to leave the service at that time their guy told me they would be able to shift the connection to new address. Now I have shifted to new home, I placed connection shifting request on 12 october 2015 and I came to know the company is not able to shift my connection due to unavailable infrastructure. It's directly make customer full and interrupt my business.

I hope you have understand the situation and help me to short out.

This is regarding Hathway company and the terrible services they provide.
I got a hathway internet connection set up at Koramnagala (kudremukha colony) bangalore.
They were responsive and pro active to requests ONLY until the payment was done.
I had issues with the cabling and they said they would come fix the issue soon. (In a day to be precise).
But they stopped answering and even went to the extent of cutting my calls.

This is highly un professional and I demand it to be justified. I don't believe in paying 3k bucks for nothing.
The person I tried to be in touch with is the Hathway Engineer whose number is +91 [protected]

Contact Me - [protected]

We got hatway broadband connection on[protected], the plan was 50mbps 100 GB download limit. We never saw the promised service. Within 3 days we had logged a complaint, and corresponding to that till date we have registered so many complaints, We finally got fed up as even after so many complaints the service was not provided as per the plan, The service keep breaking off in between and when we got the service it was not consistent. Till date we have never heard of them neither we have seen the advance given to them of Rs. 18650/- (Receipt No. HYDISP/479433) Following are our details: Connection in the name of: D Ramaraju Contact Details: [protected] A/C no.: 1396510 We have been rigorously following up but have not received a proper response, the customer care isn't even giving us the local address to confront them for our issues. I pay Rs 18650 for 1 year Kindly intervene & provide us permanent satisfactory resolution.

Hathway broadband service
I ALREADY GAVE SEVERAL COMPLAINTS BUT NONE ACTIONS HAVE BEEN TAKEN
Disconect in every 5 minutes
Yesterday server down for 6 hours.
Pl let me know process of refund my money.I am not satisfied with service.

Account no - 1227960
Name- Madhav Tukaram Jagtap

I had requested for separate bills of internet broadband for each month.I have not received any of the bills from september.And when i call to customer care no body will respond in a proper way.I need my money back and separate internet bills for each month from september ASAP and I would like to discontinue with this broadband which is really the worst one.Please raise a complaint towards them and do the needful.

Hathway Boradband must be cheating me as till date written almost 20 mails to know my usage as I am individual user of there unlimited plan of 50 MBPS per month My account number 340790 and within 7 days they inform me that my usage limit is 100% used which is next to impossible and then they downgrade the speed. This is worst kind of Broadband I am having in Pune city.. I request you guys to look into this. Thanks & regards

Hi I'm Satyanarayana with hathway customer code 1447352 I had taken plan for 3 months in the month of October Now in the starting of November month dated 1st of November -I received a message showing that I had crossed the allowed usage limit and the speed is degraded But how could it be possible to cross the limit in the 1st day itself Please do needful

I have registered Complaint 3rd time.
Hathway is not giving us permanent solution. There Technician visited my home ... he is doing something so that point of time Internet is working.

But again we are facing same issue.
I am fed up with this kind of service.

Kindly intervene & provide us permanent satisfactory resolution.

I renewed my broadband connection(Account Number: 1366499) on 19 Sep 15. After renewal, Internet disconnects every day. I called almost everyday to the customer care (non tool free number). I spent 500 Rs just for calling the customer care. But still Hathway unable to solve the issue. Every morning I opens a new ticket and in night it get closed without my knowledge. So many times I raised ticket[protected],[protected] for Refund also but this also closed without my knowledge. Customer care number is useless. Even there is no any escalation process in Hathway. If Hathway not capable of solving this issue, then Hathway should refund all my money. So that I can take some other broadband connection.

I had taken a connection by paying Rs. 3100 in CASH as 3months subscription. But few days later my account 1416529 deactivated and the customer care personnel are not able to explain the reason for deactivation. And almost two months later they have called and informed me that, my account got deactivated due to cheque bounce. when i had paid them in cash, why a cheque bounces, whose cheque is this and why it is updated to my account. where is the cash paid by me is accounted. can't you find out whose check is this, with the help of receipt against this cheque? subscribed for three months, but the connection has not yet been resumed for the past two months.

This is pathetic internet service. Internet disconnects everyday. I have to call support everyday to fix it. Last time the internet didn't work for 3 days and the only answer they have is there is some technical issue. I call hundred times and sent multiple emails and of course there is no manager around when i call them, thats the only time when managers have meetings. If you can't fix it, dont provide internet and refund my money. This isn't what i am paying for.

My internet plan of "HD 30 STREAM" was supposed to expire on 4/11/2015. However, I paid Rs. 3299 for the "HD 50 STREAM" plan on 27/10/2015 via online payment using VISA card. It has been 24 hours since I paid the amount but the plan still hasn't changed and I'm getting 512kbps speed. Very disappointed with hathway. Rs. 3299 is no small amount and I expected some good service. You are a disgrace, hathway. Account number: 1092524

Dear Sir, Card No.[protected] Ujjain MP. since last 20 days I am getting message This card is not authorised CA STB is [protected] smart Card[protected]. local operator is not helping . this might be my biggest mistake i have chosen the Hathaway for my Cable TV experience, .