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Hathway Complaints & Reviews

1.5
Last updated Mar 10, 2024
Complaints 6926
Resolved
2006
Unresolved
4920
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Hathway Phone Numbers

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+91 25 3252 0310
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+91 11 6165 6655
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+91 22 2600 1306
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+91 22 2600 1307
+91 80 4122 8950
+91 24 0248 8555

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Hathway Head Office Address

"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India
400054

Hathway reviews & complaints page 291

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S
Sunjoy Mishra
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Request refund for online payment made through net banking vide172257906-tech hathway internet dated 19 aug 2015

Address:401107
Website:www.hathway.com

After several reminders to you all & continuous telephonic-ally follow up with your department no refund was made till to date. Resulting with i am deeply depressed. Sir, with due respect please let me inform you the whole picture once again As per my hathway account no. 285855 you can easily find out the loyalty of mine with HATHWAY. On the month of JUNE 2015 I had shifted my house to new location. The shifting request has been...
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vijaykrathod
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Absolutely unethical and irresponsible behaviour

Address:Mumbai City, Maharashtra, 400058
Website:www.hathway.com

Dear Sir, I bought Hahtway Internet plan for 1year in September 2015. the first month it was working fine but than in October fist week the problem started and when i called up thay said some DNS server problem!! Than finaly the technician visited and told the the hathway modem is not good and will replace it.i am calling till date and no replacement done!!!...
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S
Shilpa Khandagale Kandekar
from Delhi, Delhi
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Poor service of cable in geeta colony new Delhi

Address:New Delhi, Delhi, 400031

Lots of time I have registered complaint against cable network but again and again cable shows technical problem. And cable operators not receiving the call to solve the problem. It means even if we r paying a good amount we get the poor service. It means common people money have no value....
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Anish1994
from Rajkot, Gujarat
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Worst connectivity of the internet and worst service.

Address:Ahmedabad, Gujarat, 382424
Website:www.gtpl.net

I have paid my 15 month package internet fees in advance two months back.I am facing so many problems in the connection usually, but from the last five days my internet just stop working at 11 in the night and and starts automatically at 7 in the morning.I have called the customer care so many times but they are just giving the time of 24 working hours and after the completion of this 24 working hours I didn't got any positive response from...
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M
mwebvox
from Nagpur, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Internet service fraud

Address:Jamnagar, Gujarat, 361004
Website:www.gtpl.net

Dear Sir / Madam,

I was using GTPL internet service at my old house since last 8-9 months. Initially I took plan of 6 month so I paid for 6 month, after 6 month I needed to renew my plan and also I was going to shift my new home so I had asked their sales guy to check weather your company is capable to provide the connection at new home then only I renew otherwise I am going to leave the service at that time their guy told...
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S
shruti_90
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bangalore hathway services - very disappointed

Address:Bangalore, Karnataka, 560068
Website:www.hathway.com

This is regarding Hathway company and the terrible services they provide.
I got a hathway internet connection set up at Koramnagala (kudremukha colony) bangalore.
They were responsive and pro active to requests ONLY until the payment was done.
I had issues with the cabling and they said they would come fix the issue soon. (In a day to be precise).
But they stopped answering and even went to the extent of cutting...
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M
maheshvarma337
from Coimbatore, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not working and very low speed

Address:500040
Website:www.hathway.com/Broadband

We got hatway broadband connection on[protected], the plan was 50mbps 100 GB download limit. We never saw the promised service. Within 3 days we had logged a complaint, and corresponding to that till date we have registered so many complaints, We finally got fed up as even after so many complaints the service was not provided as per the plan, The service keep breaking off in between and when we got the service it was not consistent. ...
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S
SURAJ JAGTAP
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Server down. Complaint 4 times but no action taken

Address:411003

Hathway broadband service
I ALREADY GAVE SEVERAL COMPLAINTS BUT NONE ACTIONS HAVE BEEN TAKEN
Disconect in every 5 minutes
Yesterday server down for 6 hours.
Pl let me know process of refund my money.I am not satisfied with service.

Account no - 1227960
Name- Madhav Tukaram Jagtap...
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S
SumanNara
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bills not received and no proper response

Address:Bangalore, Karnataka, 560047
Website:www.hathway.com

I had requested for separate bills of internet broadband for each month.I have not received any of the bills from september.And when i call to customer care no body will respond in a proper way.I need my money back and separate internet bills for each month from september ASAP and I would like to discontinue with this broadband which is really the worst one.Please raise a complaint towards them and do the needful....
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M
makwadekar1972
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

They never provided my usage and every month within a month they send mail saying usage is over

Address:Pune, Maharashtra, 411038

Hathway Boradband must be cheating me as till date written almost 20 mails to know my usage as I am individual user of there unlimited plan of 50 MBPS per month My account number 340790 and within 7 days they inform me that my usage limit is 100% used which is next to impossible and then they downgrade the speed. This is worst kind of Broadband I am having in Pune city.. I request you guys to look into this. Thanks & regards...
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ksatya89
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Browsing data is not provided

Address:Hyderabad, Andhra Pradesh, 500050

Hi I'm Satyanarayana with hathway customer code 1447352 I had taken plan for 3 months in the month of October Now in the starting of November month dated 1st of November -I received a message showing that I had crossed the allowed usage limit and the speed is degraded But how could it be possible to cross the limit in the 1st day itself Please do needful...
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S
SupriyaDesh
from Mumbai, Maharashtra
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No internet access

Address:Thane, Maharashtra, 400606

I have registered Complaint 3rd time.
Hathway is not giving us permanent solution. There Technician visited my home ... he is doing something so that point of time Internet is working.

But again we are facing same issue.
I am fed up with this kind of service.

Kindly intervene & provide us permanent satisfactory resolution....
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A
ashokbits
from Bengaluru, Karnataka
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Internet disconnects every day!

Address:560094
Website:www.hathway.com

I renewed my broadband connection(Account Number: 1366499) on 19 Sep 15. After renewal, Internet disconnects every day. I called almost everyday to the customer care (non tool free number). I spent 500 Rs just for calling the customer care. But still Hathway unable to solve the issue. Every morning I opens a new ticket and in night it get closed without my knowledge. So many times I raised ticket[protected],[protected] for Refund also but this...
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Shashidhar Reddy Yata
from Sangareddi, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

A/c 1416529 deactivated reg.

Address:Hyderabad, Andhra Pradesh, 500098
Website:hathway.com

I had taken a connection by paying Rs. 3100 in CASH as 3months subscription. But few days later my account 1416529 deactivated and the customer care personnel are not able to explain the reason for deactivation. And almost two months later they have called and informed me that, my account got deactivated due to cheque bounce. when i had paid them in cash, why a cheque bounces, whose cheque is this and why it is updated to my account. where...
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Bimal69
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Internet disconnect every day

Address:Bangalore, Karnataka, 560095
Website:Hathway.com

This is pathetic internet service. Internet disconnects everyday. I have to call support everyday to fix it. Last time the internet didn't work for 3 days and the only answer they have is there is some technical issue. I call hundred times and sent multiple emails and of course there is no manager around when i call them, thats the only time when managers have meetings. If you can't fix it, dont provide internet and refund my money. This...
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Azeez Humayun
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delay in renewal of plan

Address:560076
Website:www.hathway.com

My internet plan of "HD 30 STREAM" was supposed to expire on 4/11/2015. However, I paid Rs. 3299 for the "HD 50 STREAM" plan on 27/10/2015 via online payment using VISA card. It has been 24 hours since I paid the amount but the plan still hasn't changed and I'm getting 512kbps speed. Very disappointed with hathway. Rs. 3299 is no small amount and I expected some good service. You are a disgrace, hathway. Account number: 1092524...
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K
kumar sukant
from Bardoli, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Card not working

Address:Ujjain, Madhya Pradesh, 456010

Dear Sir, Card No.[protected] Ujjain MP. since last 20 days I am getting message This card is not authorised CA STB is [protected] smart Card[protected]. local operator is not helping . this might be my biggest mistake i have chosen the Hathaway for my Cable TV experience, ....
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Dk Bose
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Complaint regarding severe failure of Hathway in providing internet connection and Customer service

Address:411004

Very disappointing and worst service of the world. Internet shuts down every day afternoon for 1-4 hrs. Customer service tells to dial a number which has been already dialed. Massive fluctuation in the internet speed .And the shameful hathway will show a great service in reminding me to renew my account before 10-15 days after this level of service. And even after renewing it nothing has changed. I hoping to get a call from hatchway.If not...
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D
dipankar8
from Bengaluru, Karnataka
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Service and billing

Address:560100
Website:www.hathway.com/Broadband

Hi, I had taken the Hathaway broadband connection plan on 24th September 2015. For the past 4 weekends, I am not able to use the internet on weekends especially on Sunday evenings. For some stupid reason, the internet gets disconnected permanently on Sundays and I’m not able to browse or do anything in the internet on the weekends when i need it the most. I have to make some customer calls in the US as well as call my relatives and...
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Ishvar Modi
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor service daily broadband discontinue for 12 to 16 hours

Address:401107
Website:www.hathway.com/Broadband

We have made continuous six complain every alternate day - for any time stopping Hathway Broad band internet services and some time very poor network. Can not open or sign in mail account. Frequently service brakes. An average break down hours are 10 to 16 hours since last 12 days. Complains are just noted and no feed back. None of them call back . any time start working and at the mid of work connection off. If they call for an advance money...
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