Hathway Complaints & Reviews

I am a Hathway Broadband User ID 1208366. My internet is not working since 2 days and there is no one to listen or resolve it . Customer Care is well trained to say sorries and make fool of you . Technical department doesn't even care what's going on an the Head doesn't even care . I have personally written email to the head, talked to Mr. Sandeep (who calls himself to be head of Customer care Delhi/ncr) after getting nothing from the...

I have been using Hathway broadband service and it is worst service ever! Let alone in the ISP market, their service in comparison to any sector. My internet connection has frequent disconnections (sometimes for days); and every time I raise a complaint it gets magically fixed for a couple of hours before the problem occurs again. I have brought this to their attention requesting for a permanent solution, but no effort from their side! It...

Team,
The below mail complaint is forwarded to Hathway complaint section on their web site.
[protected]@hathway.net and [protected]@hathway.net.
But the mails were bounced back as their mail quota box is full.
I believe their mail inbox was full as they are not responding to other consumer complaints.
Please help me in getting my issue resolved asap.

Best Regards,
Rakesh
[protected]br...

Hathway Broadband(50Mbps plan).
Name- Sam vinay kumar.
Hathway Acc number- 1056943..
Ph- [protected]

I renewed connection, paid Rs-2800 on 21st sep 2015, i was eligible to get 3 months connection for this payment amout with 25 gb of download each month...

***ISSUE- since 5 days I Am getting only 200- 300 kbps LOW SPEED instead of 50Mbps speed, I did not get my 25 GB as well, , unable to use...

Account no. 1166102. Net was deactivated for some unknown reason after I paid my bill on sept 21, 2015. I've atleast made 25 calls since then and it is the 25th now and I still don't have my Internet. Call customer service and they shamelessly ask me to wait 2-3 hours, which is thier standard response to such situations.

I'm running a business here and I'm losing business because of this. I know the company...

This is the second complaint from me in consumer portal for hathway. First time when I complained, I got few calls from Hathway support team and everytime they said that their technical team will call us and resolve the issue. But till now nobody called and when called today, they are saying that we have consumed the provided internet usage limit. When asked to provide the usage details, then they are saying that the system is down. Great......

I have submitted several complaints to hathway broadband internet service provider, however they are not ready to resolve the issue. (total of 10 complains submitted) no one is ready to address this issue, I am really frustrated, please help...

I have been using Hathway Broadband network from the last 4 months. From the day it was Installed we are fed up talking to the customer support executives regarding the connectivity problem. If I am not wrong I have given 15 complaints in 4 months i.e., more than 3 in a month and once in every week regarding connectivity issue. As soon as we raise the complaint our network work better for next few hours. As soon as it looks better support...

Hi i am using hathway broadband and my plan is one mbs day two mbs night but i am not receiving two mbs in night. i have raised this issue thrice in row 23, 24, 25 sept. but i didn't get any solution from their side. this issue could be happen other customer so kindly look in to this matter and resolve....

My account number : 1243886 I paid for 6 months plan. Just 3 months over now my net is not getting connected. I am getting the Error message as your account is suspended. Morning I called to the customer care they replied that they accidentally deactivated my account and will activate it by 10 but still I dint get my account activated. Very horrible service....

Hathway's broadband service is terrible. Internet speed is often low. Internet is absent for minimum 2 days a week for some or the other issue they make up. Worst of all their customer care is a big facade. They are clueless about how to handle any request. Its the worst any broadband service provider can get....

I have purchased Hathway internet connection for my office in Kandivali East and paid the charges in advance. But the internet stops working very frequently. In last one month I complained 8 times for internet not working. Very pathetic service and I will suggest people not to go for Hathway internet....

DONT EVER GO FOR HATHWAY CONNECTION I have called hathway services almost 20 times for the period of 2 weeks and no action taken for the complaint raised . I have paid an amount of 2610/- for the period of 3 months and regret doing paying the amount in advance . 'My account number of 220471 . Hathway is not willing to repay the amount back also and neither fixing the issue . Pathetic service ....

Sir i have taken a new broadband connection on 15/9/15 . from that day net is not start . everyday i call 4 time, they reply only today will done but before 8 day its not started. they are not providing service and showing excuses . i want the solution and take some action ....

Hi,

My name is Priyabrata. Staying in NRI Layout, Ramamurthy Nagar, Bangalore.

Hatway fibernet account number: 1433956.

On 13th September 2015, I paid 3 months advance (3760 RS )for 50mbps, 50gb plan to Hatway executive krishna (mob :+[protected]. He promised me that the connection will be done in 7 days.

Today (22nd September) is the 10th day, no buddy called and even no buddy...

We were looking for business plan for office use and for the same Hathway sales executive Mr. Dinesh contacted us. Mr. Dinesh promised us he will be the one point contact for any issues related to hathway broadband connection and he will follow up with concern team and get rectify the issue within one or two hours and we can contact him any-time for any trouble related to Hathway broadband before we got Hathway connection. Mr.Dinesh...

I'm using Hathway broadband service, My Account number is 390050. I was told that I will be getting 50Mbps download speed. I paid my bill for 6 months, But I'm not even getting 50Kbps download speed. I have called them 5 times each and every time I called them they are telling that my problem will be resolved in a hour, but nothing is happening I'm getting the same speed of less than 50 Kbps. I will not recommend any one to have Hathway...

Our cable serive haas been blocked since two days. We did complaint to our local operater in the morning . Till evening there is no solution. We gave regular call to uor operater about the status, but no use. During afternoon he started not to attend the call and now he has switched off his mobile. We got the hathway cable on 8th september, till date we have not got the cable regularly even for the single day. Kindly guide us what should...

I am using hathway for last 6 months. I am facing a lot of problems. My account number is 1322325 1) Internet speed not good: Speed is not good. If I am getting internet for 2 minutes then for next 6 hours no internet. They promised me that they are providing 50 Mbps speed and now internet itself not good. If any thing happens customer care officers rebooting from their side . Some times they are telling just switch off your modem or...

I have been using hathway broadband from past 1 and half years. I had deactivated my account as I had to go out of town for couple of months. I reactivated the account on coming back for an urgent need. They said it'll take less than 4 hours and after waiting for 4 hours, on calling them they asked for another 4 hours and now it's been already a day and still they have not done anything. Everytime I call they tell the same 4 hours ka time....